Real Estate Development
Bozzuto & Associates IncHeadquarters
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This profile includes reviews for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 37 Customer Reviews
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Review fromAndy L
Date: 05/02/2024
1 starAndy L
Date: 05/02/2024
Extremely frustrating experience with this management company. They have had my money, my documents, my personal information, etc. for a week now and yet no status updates or decision on my application for an apartment in ********* (**), despite my attempts to follow up each day of this week.You would think that they would want the money from someone with an excellent credit score, very good rental and employment history, no criminal record, and meets the income requirements. In my experience living in many different buildings in three different countries, this is BY FAR the longest Ive ever had to wait for a rental. Research shows it should take 24 business hours or less. Ive been in housing limbo all week, ready to move in, rescheduling work and personal commitments because of their incompetence and/or indifference.If somebody at Bozzuto actually cares, please contact me and make this right.Bozzuto & Associates Inc
Date: 05/06/2024
I was able to give him a call and go through thoroughly what the delay in VOI approval was and collected the documents needed to validate his income as there were inconsistencies in the original provided information, so the helpdesk was valid in their ask for additional information before clearing. We ended the call in good spirits and understanding, so we were able to recover the experience with owning it and showing up to deliver attentive service. He moved in yesterday and had a great experience, so I additionally wanted to ask before proceeding in doing so, would it be ethical to ask him to possibly remove the ** complaint? Thank you, ********************************* Assistant General Manager, The ****** ***************************************************** (O) ************ | thekelvindc.com NATIONALLY CERTIFIED AS A GREAT PLACE TO WORKNAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROWReview fromKen I
Date: 02/17/2024
2 starsKen I
Date: 02/17/2024
We lived at **** *********** *** from July 2018 until August 2023
I am filing a complaint because we are disappointed to learn that our security deposit will not be refunded. This came as a shock to us because, for over three years, we lived without the use of our oven, giving up hope that Mr. Terence would investigate why our oven kept shutting off. Despite multiple attempts to fix it, there was a major problem that they ignored, but they kept blaming us for breaking it. We asked Grace to bring someone from, Bosch, but she declined. Other incidents, fixing our dryer. Machines break, but I was highly offended when Terence made false claims about the behavior of our children, which never occurred. He claimed he fixed the dryer 4 times and my wife kept breaking it, but in reality, he never did. My wife invited his helper to observe the dryer, and he knew that the heating elements weren't working. I couldn’t believe Terence would lie about my family, so I told him to focus on his job and never say anything about my family. After that, he held a grudge against us. We bought a countertop oven, to never invite Terence over. Several months before moving out, we informed Bozzuto General Manager, James D****, in writing about all the issues in our apartment. James offered to fix everything, but we felt it would be easier to wait until after we moved out. James and Bahareh said our home insurance would pay for the countertop. It was shocking to learn that we would be charged over $4,000 for that crack. We spoke with our insurance agent, and he said he never heard of something like this before. When tenants live for 5+ years, things will crack or get chipped and usually the property insurance covers it as it’s not the tenant's belongings. Grace insisted that we pay for the crack. As good tenants I find this unacceptable living there over 5 years and paid over $150,000 in rent without a working oven. we believe Bozzuto insurance is responsible for covering that expense.Bozzuto & Associates Inc
Date: 03/04/2024
Hello -
The Insely family were amazing residents at 5333, the team at 5333 came to know them well with the mutual respect of landlord - tenant. It is very disappointing to see this complaint because this matter was managed appropriately per lease terms. The residents lived at 5333 from July 2018 to August 2023. During their residency we took care of any issue they experienced in their home. Bozzuto has a 24-hour promise to all residents, meaning we will respond to any maintenance issue within 24 hours. The biggest issue they shared with us was the breaking of the glass top for the electric stove. We visited the home numerous times to replace the glass top and eventually had a meeting with one of the leaseholders to show her how to place items on the glass stove top to avoid breakage. Her pots were very heavy, and she used too much force when putting the pots on the glass stove top. We took pictures of all incidents in this apartment that included two fires started by the resident, breakage of the glass and display boards of the stove and pouring of gravy on the stove to the extent that it travels to the electricals of the stove. We exchanged the stove in the home twice during their residency in apartment 811. I can provide all the service requests the residents had in the home and show they were repaired to resident satisfaction. The residents did see the Resident Manager, to explain that they would have some damage in the home. The Resident Manager asked them to enter a maintenance/service ticket so that we could address the issues for them, and they did not enter any service requests. We also have pictures of the move out inspection if they are needed to show that we conducted an inspection as required. We communicated the withholding of the security deposit to the residents with pictures and proposed charges from the vendor that would repair the quartz in writing to both leasholders; as required by DC law.
When the residents reached out to the office with concerns regarding the security deposit we sent them the following email -
“Hi - I will address the concerns with the security deposit on file. We conducted a move out inspection of your home with the understanding of what normal wear & tear would be after a period of 5 years. We did not charge any cleaning or floor replacements (both wood and carpet) to your account with the understanding that normal wear and tear over a period of 5-years is expected. I will try to reach you shortly for a call to discuss what was charged at move out on your ledger. As a team we responded to all service requests for the stove and we also replaced your stove as well as numerous display boards. We also met with the resident in the home and advised her to be careful when placing heavy cookware on the glass top stove and also make sure that if she was cooking a meal with sauce in it to make sure the cookware had a lid that would prevent spillage - this was mutually agreed upon (see attached email). Additionally, a new stove was installed in the home after the fire that was caused by the leaseholder in the home. I am really sad to know that you had additional issues with your stove and never informed me so that I could be of assistance. You also mentioned that we had a leak in apartment 911 that affected the electricals in your home. I checked all the service requests for your home and there is no mention of any leak in the home for the past few years or any reports of leaks in the hallways near 811.
I have spoken to our Regional Manager, and she has agreed to waive some damage fees that are on your move out statement, due to the fact you lived in your home for 5-years. However, the quartz countertop needs to be addressed by the leaseholder. We looked at the incident report from the fire in your home and the fire department did not enter your home with any heavy materials because they noticed that it was smoke in the home not an actual fire. They opened up the windows in the home to get the smoke out. We inspected the home after the fire department left and replaced the stove and did not see any crack on the quartz. I am sorry that this is not good news – but you are responsible for the replacement cost of the quartz countertop. Your rental insurance should be able to assist with this expense. I spoke to the Resident Manager, and he informed both of you to enter any service requests before moving out. Please note that service requests are always addressed, and those that are beyond normal wear and tear are always charged to the leaseholder, per the lease. The security deposit on your account was $1,996.00 and it was applied to the balance due on the account. With permission from our Regional Manager, I have credited your account $522.32. The balance on your account that needs to be paid is $1,462.04. If the payment is not received we will have to report the amount as unpaid to a collection agency. I truly hope that my email has provided some understanding to the reason for security deposit getting held back to pay a balance due. The Regional Manager, also hopes that any issues/concerns have been addressed with this email. If you have any further questions, I am available.”
In conclusion, the charge is correct.
Sincerely,
General Manager, 5333Review fromRyan M
Date: 02/05/2024
1 starRyan M
Date: 02/05/2024
Lived at the Beacon of Groveton for 6 years. Over the years I have been cursed at through my window by people working on the siding, attacked by a homeless person right outside the elevator, watched an employee who also lives in the building put a cigarette out on his dog's waste, and have seen the trash chutes overflowing onto the floor multiple times (major fire hazard). The current property manager Ms. Cook is great but she cannot do everything. The current assistant property manager gets offended and hangs up the phone on you when you tell him there's someone parked illegally out front in the building in a blind spot that forces vehicles into the oncoming side of the street potentially causing accidents.Bozzuto & Associates Inc
Date: 03/04/2024
Thank you for
providing us your feedback. As we discussed, these matters have since been
reviewed and you have been provided with updates regarding each of your
concerns. If you feel you need to discuss anything additional surrounding these
matters, please feel free to contact the General Manager.
Cymanda
W******
Regional
Portfolio Manager
**** ******** **** ***** | Suite
230 | Falls Church, VA 22042
(O) ************ | ***********
NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK®
NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN
A ROWReview fromJoshua M
Date: 01/19/2024
1 starJoshua M
Date: 01/19/2024
I have lived at The Magnolia for only three short weeks. In that time, the leasing office has proven to be cynical, full of contradictions and lies, and sometimes flat-out nonresponsive. I had to end up renting a storage unit at a self-storage place because they don't respond to emails or get back to you when you stop by in person. They are costing Bozzuto money at this point, but I digress.
There are three elevators in this building. At least one is non-functional most of the time. This was the case on the day I moved in. The service elevator was done, and the building refused to accommodate me by locking one of the additional elevators. They didn't want to inconvenience any other tenants. However, not only did this cost me extra money, but since the elevators are always broken, they now will lock one of the others for people moving in. I see it all the time.
A week later, a pipe burst and the unit received water damage. They came in, ripped up floors, and put loud hot fans in. They left nails hanging out of walls and shrapnel on the floors. I have pictures of this and even told the maintenance people who also came to look and took pics themselves. Leasing never responded to the email about this situation. They were okay to do nothing until the contractors showed up one day, NO NOTICE, to do the work.
The unit I am in is supposed to be a renovated unit. They gave me a 23-year-old washer/dryer unit. Efficiency model with 2cu yd of capacity.... for a two-bedroom apartment. When I spoke to someone in person, they told me that was the correct washer/dryer for the unit. And they could replace it. Well, they replaced it and threw the other one in the trash! I have a picture of it in the trash.
This place is full of everything from lies to contradictions to bad service. The things they are missing is customer service and respect.Bozzuto & Associates Inc
Date: 02/07/2024
I
appreciate you taking the time to share your concerns about your experience at
The Magnolia Apartments. I want to express my sincere apologies for the
inconveniences and frustrations you've encountered during your initial weeks of
residency. Your feedback is crucial to us, and we take your concerns seriously.
I understand your dissatisfaction with the leasing office's
communication and responsiveness, and I want to assure you that we are
committed to addressing each of your concerns promptly. Here's what we are
doing to rectify the issues you raised:
Elevator Maintenance: We
acknowledge the ongoing challenges with the elevators and sincerely
apologize for any inconvenience caused. Our maintenance team is actively
working to ensure the elevators are in optimal condition, and we are
implementing measures to minimize disruptions during move-ins.
Water Damage and Maintenance: I am sorry to
hear about the water damage incident and the lack of prompt communication. We
are investigating the lapse in communication and working on improving our
response procedures. Our maintenance team will address the issues with the
nails, shrapnel, and any other concerns related to the repair work.
Washer/Dryer
Replacement: We understand the importance of having the appropriate
appliances for your unit. I apologize for the error in providing the incorrect
washer/dryer initially. The maintenance team has been able to rectify this
situation.
I would like to personally assist in resolving these matters and
ensuring your satisfaction. Please provide a convenient time for a meeting,
either in person or virtually, where we can discuss these concerns in detail
and outline the specific steps we are taking to address them.
Once again, I apologize for the inconvenience you have
experienced, and we are committed to making the necessary improvements to
enhance your living experience at The Magnolia Apartments.
Thank you for your
understanding, and I look forward to the opportunity to address your concerns.
Sharae
J******
Property Manager, The Magnolia
***** ********* ***** * ***** ********* ** *****
*** ************ * *****************************
NAMED A TOP WORKPLACE BY THE WASHINGTON POST
EIGHT YEARS IN A ROW
NAMED #1 IN THE US FOR ONLINE REPUTATION
SEVEN YEARS IN A ROWReview fromShatrell M
Date: 01/18/2024
1 starShatrell M
Date: 01/18/2024
I’ve lived here at Parc Huron almost a year in February and this has by far been the worse experience. Especially since we’ve gotten a new property manager . I’ve experienced racism , discrimination and false accusations, I’ve been harassed by male residents and reported to management via email . Nothing was addressed but they are making it as if I’m the aggressor. Yes I’m gonna say it’s because I’m BLACK! The property manager has discriminated against my 3 yr old son’s disability and I was told I had to move due to his disability which is protected by the ADA! Also due to false accusations made by residents. I was harassed my a resident and made a police report but management never addressed the issue . As a woman I feel completely threatened by the property manager who’s a Male . I have filed several complaints but still no one has helped Me. This is the most uncomfortable living I’ve ever encountered.Bozzuto & Associates Inc
Date: 01/23/2024
Via Email (*************************)
January 22, 2024
Better Business Bureau
RE: January 19, 2024 Review (ID 406990)
Shatrell M***** Review Regarding Bozzuto Management Company
To Whom It May Concern:
This correspondence is on behalf of Bozzuto Management Company, (“Bozzuto”), the landlord and managing agent for the owner of the residential property located at 469 West Huron Street, Unit 902, Chicago, Illinois (“Premises”). Bozzuto is in receipt of a “Customer Review” left by Ms. M***** with the Better Business Bureau (“BBB”). BBB has requested a response from Bozzuto.
In response to BBB’s request, Bozzuto hereby denies, in whole, the false, defamatory allegations made by Ms. M***** in her “review.” Furthermore, Bozzuto states that it is currently involved in litigation with Ms. M***** relating to the Premises, Case No. 2023-M1-719497, Bozzuto Management Company v. Shatrell M***** and All Unknown Occupants, pending in the Circuit Court of Cook County, Illinois, First Municipal District. A copy of the Verified Complaint filed against Ms. M***** is attached to this response.
On the advice of counsel, Bozzuto hereby requests that BBB remove the “Customer Review,” in light of the pending litigation against Ms. M*****. Bozzuto disputes the false allegations made by Ms. M***** in her review. Furthermore, Bozzuto reserves any and all of its legal rights regarding the fraudulent review made by Ms. M*****. Please confirm that BBB is removing the “Customer Review” in light of this correspondence.
Respectfully,
Bozzuto Management CompanyReview fromChen L
Date: 12/28/2023
1 starChen L
Date: 12/28/2023
I live in the Wyldes for three minths, but have been experiencing multiple times of false fire alarm in one day (even in the midnight), yesterday there were eight continuous false alarming from 12am to 3am, I could not sleep at all and caused anxiety to me and my roommate. some of the amenities are not available but they still charge full amenity fee, eg the charger in the garage (it has been three months since the building is open to residences). The package system is a mess, sometimes your deliveries will be sent to another building, sometimes you won't receive package arriving notification.Bozzuto & Associates Inc
Date: 01/17/2024
Hello Chen –
Thank you for your concerns. We sincerely apologize for any inconveniences you experienced with the fire alarms going off. We have brought in our fire alarm monitoring vendor and also the installer of the system to inspect and verify the system is operating correctly. The alarm company did confirm for us that they system is operational and any issues have been addressed and resolved. We do not anticipate to have additional fire alarm troubles but do apologize for the experience you had with the alarms ringing. If you have any issues with packages, please do not hesitate to reach out to the concierge who are available daily until midnight. Any additional concerns or questions, please feel free to stop by the office on the first floor.
Thank you!
Susan Brennan
Regional Portfolio Manager
(O) 857.400.7816 | bozzuto.com
NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK®
NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROWReview fromMarilyn H
Date: 12/10/2023
1 starMarilyn H
Date: 12/10/2023
All of my Ada 504 laws were violated and nothing was done from all management that I could find . I was being stalked at nd harassed by employees in retaliation for filing several complaints that went unanswered.This situuation led to me calling the olive and I was told to file protective orders on the staff that was on duty at the time . Bozutto equipped the staff members with legal representation and the hearing was held on video remotely. I only had an iPhone so I had technical difficulties with me and my only witness. I lost but most importantly, I expected lies to come from the lower ranked employees, but the executive manager of the entire Wharf set of apartments showed up as a witness for his employees and blatantly lied on to protect his insubordinate employees. Remotely, I could not show my evidence. I lost now I continue to walk around these 23,and25 year old young girls who swore to physically attack me( 61 year old senior) with no repercussions from bozzuto at all to them. I have been failed by my management and the law.Bozzuto & Associates Inc
Date: 02/07/2024
Good Afternoon,
Please see response below.
Thank you for your review. All of these complaints
were reviewed in detail by management and further more by the DC courts. There
is no basis for the complaints being made and these complaints were rejected by
the Court.
Best,
Kal L K******
Senior General Manager
Incanto, The Channel, & The Tides | Apartments at The
Wharf
*********** **** *****
***************| The Channel
***************| Incanto
*************** | The Tides
*****************
*****************
******************Review fromVitoriana M
Date: 10/16/2023
1 starVitoriana M
Date: 10/16/2023
Hello,
I have been a resident of the Vine, a Bozzutto property for more than 2 years. I rented apartment 410 which is carpeted and when I moved out, the Vine is charging me $1117.68 for food stains on the carpet, which are unavoidable given that there is carpet in the dining room, living room and bedrooms. At the same time, I moved to apartment 471 and found unacceptable carpet stains and snags and they are unwilling to provide new carpet or even steam clean the carpet in 471. In addition, we found many other aspects of the 471 apartment unacceptable and it took them more than 3 weeks after the move in to come and address the items. The Vine should have steam cleaned the carpet in 410 and not replaced it or not charged us, and/or provided the same new carpet conditions in 471; in fact there are two carpets in 471. What they are doing is inequitable and basically telling people with kids or older residents not to live there, or even anyone that does a spill because the carpet they provide absorbs all kinds of stains. Please see how they are calculating the carpet replacement. In the new apartment there were even stains on the toilet, inside the washing machine, on the bathroom floor, etc. They did not provide an apartment in good condition.
$1972.38 (total carpet replacement) divided by 12 months which equals $164.365
$164.365 / 5 (carpet life expectancy in years) which equals $32.873
$32.873 times 26 (months lived in the apartment/since it was replaced last) which equals $854.70
We then take the total carpet replacement in voice and deduct the depreciation while you were residing in the home.
$1972.38 minus $854.70 which equals a total of $1117.68 in total for carpet damages owed.Bozzuto & Associates Inc
Date: 11/16/2023
“As a valued resident, we want to maintain a positive and mutually beneficial relationship with you.
First and foremost, we are pleased to inform you that we have reviewed the damage fees previously assessed to your account. After careful consideration and a reevaluation of the situation, we have decided to reverse these charges. We understand that unforeseen circumstances can lead to accidental damage, and we want to show our gratitude for your prompt communication and cooperation in addressing the issues. This is our way of acknowledging your responsible tenancy and commitment to the property.
Please understand that while we are waiving the damage fees this time as a sign of our appreciation, we will not be able to waive future damage charges. It is crucial for both parties to maintain the property in good condition to ensure a fair and equitable leasing experience for everyone.”
Best,
Bryce R*******
Property Manager, The Vine
***** ***** ***** **y | Laurel, MD 20723
(O) ************ | ***************
Nationally Certified as a Great Place to Work®
NAMED A TOP WORKPLACE BY THE WASHINGTON POST EIGHT YEARS IN A ROWReview fromAshley P.
Date: 10/09/2023
1 starAshley P.
Date: 10/09/2023
I lived there for 6 years and decided to terminate my lease and move out.
The official date for me to turn in the key was August 31, 2023. I was informed that once I turned in the keys, the inspection would be completed for the apartment. Having slight hesitation, prior to turning in the keys, I made sure to thoroughly clean the apartment, shampoo the rug and take pictures and video of the conditions in which I left it.
It wasn’t until September 12, 2023 that I received the final charges document. This document went over the “damages” done to the apartment, pictures of “damages”, and the fees associated with them. According to the document, I was being charged $50 each for three stains on the carpet, carpet bubbling, and $35 for a damaged blind totaling $185. That same day I emailed the property and provided a detailed explanation for the small spots on the carpet due to a queen size bed and the carpet bubbling which both are considered wear and tear after being there for six years. I also informed them that the blinds were intact prior to me leaving.
The picture of the blinds they provided were not from the apartment in which I occupied because the windows I had were much larger.
I asked for further information for the location of the blinds, in addition to stating my case for the wear and tear on the carpet. The assistant property manager emailed me back the very next day, September 13, 2023, and stated that the blinds were indeed from my apartment, and that a specialist had to come out to do further investigation on the carpet in which he would provide the Invoice.
I have provided proof that false information was documented on the inspection form, and that a full refund be provided to me however, the property is not being accommodating in refunding the security deposit.
Wear and tear occurs on carpets when someone occupies a residence for over five years. Therefore charging a resident for that and someone else’s blind replacement is utterly ridiculous.Bozzuto & Associates Inc
Date: 10/10/2023
Hi Ashley,
Thank you for bringing this matter to my attention. I do apologize for any inconvenience caused by the charges on your account.
As the manager of Arbors at ArundelPreserve, I would like to address your concerns personally and work towards a resolution. Please contact me directly at ****************** at your earliest convenience, so that we can discuss the issue in detail and find a suitable solution.
Thank you for your patience and understanding. We value your business and look forward to resolving this matter promptly.
Sincerely,
Sarah E****
AAP Property Manager
Sarah E****
Property Manager, Arbors at ArundelPreserve
2109 Piney Branch Circle | Hanover, MD 21076
(O) 410.379.5305 | *************************
NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK
NAMED #1 IN THE US FOR ONLINE REPUTATION EIGHT YEARS IN A ROWReview fromChenrui Z
Date: 10/03/2023
1 starChenrui Z
Date: 10/03/2023
I live in The Witmer. The entire leasing office's management of parking spots is chaotic and laughable.
My original parking spot was 347. On the day of my check-in, they helped me switch from 347 to 522. Due to an issue on their end(they told me there is no record shows my parking spot is522), I had to change my parking spot, otherwise my car would have been towed. However, the same issue arose with the newly assigned spot 450 they told me it works for me. I waited for a week, but the car in that spot was never towed. Five days later, I was informed that the spot couldn't be given to me and I needed to choose another one. I'm always the victim of the same problem, which leads me to question whether, as an Asian international student, I'm being overlooked or discriminated against by them.Bozzuto & Associates Inc
Date: 10/17/2023
New Resident in 2003 moved in on 8.1.2023. Initially he was assigned a compact space on the 3rd floor but his vehicle did not fit and he was reassigned to space 522. We had a move-in on the same day for a different apartment home who was also assigned space 522 in the garage. This was not an issue initially but after a few weeks the overlap was discovered and we asked the resident in 2003 to switch to space 450. The resident came to the office a few days after and informed us that a vehicle was parked in their space, we investigated and the vehicle information was not found in our system. We placed the tow sticker on the vehicle on 9.28.2023 and the vehicle was towed out of the space later that evening. After the vehicle was towed from the space it was determined to be a resident who had purchased a new vehicle but had not provided the new vehicle information to the leasing office. At this time, realizing that we had again asked the resident to switch spaces to an unavailable space, we reached out to the resident and apologized profusely for our mistake. We also offered him space 202, which he declined, and said he would keep the space on the 7th floor of the garage that he had been parking in while we tried to find him a lower space.
Kind Regards,
Morgan G******
Leasing Manager, The Witmer *** **** ****** ***** | Arlington, VA 22202
(O) ************ * ***************** NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK®
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