We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employment Agencies

Aerotek Staffing Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Agencies.

Complaints

This profile includes complaints for Aerotek Staffing Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aerotek Staffing Services has 151 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Basically, when you go to try to fill out an application, Ive been trying to fill out an application with them for years. I will go through whole process and they do not help me find a job they lead you on. They dont answer the phone and theyre very unprofessional

      Business Response

      Date: 05/05/2025

      Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will investigate the matter and  work to resolve the matter.

    • Initial Complaint

      Date:03/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving notifications from the website stating that my application is incomplete. This is incorrect, as the site does not allow me to proceed unless all required fields are filled out. I would appreciate assistance in resolving this issue.I put a complaint on this issue online. Not sure if there able to fix it or not.

      Business Response

      Date: 03/18/2025

      Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will investigate the and work to resolve the matter. 

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,In order to operate a successful and great business, everybody has to be on the same page. When one person is failing, they should be talked to and advised properly on how to rectify the mistake and ensure it turns out correctly. My experience with Aerotek has been nothing but negative, particularly with the staff in the Washington state branch. They ignore people, schedule interviews that they do not show up for, and fail to communicate effectively.Last Wednesday, I had a scheduled interview which appeared on the calendar of the recruiter. However, the recruiter did not contact me or respond to my attempts to reach them for the interview. The following week, the same recruiter contacted me at 7 PM, well after business hours, displaying unprofessional behavior and a lack of consideration for my ******** staff member even tried to argue with me about their actions without taking my concerns into consideration. This kind of behavior reflects poorly on your business and staffing agency, and will ultimately lead to failure if not addressed promptly.I am speaking out on behalf of others who may have experienced similar treatment. Scheduling interviews and failing to show up is unacceptable, especially in an economy where many are struggling to find work. It is imperative that the inconsistency and unprofessionalism of the staff in **************** branch be addressed and rectified to maintain credibility and trust among job seekers.Sincerely,[Your Name]

      Business Response

      Date: 07/25/2024

      Thank you for escalating the above complaint to our attention. Aerotek will investigate the complaint and address it accordingly. 

    • Initial Complaint

      Date:05/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in contact with this staffing agency for a week and a half regarding employment opportunities and they have yet to reach back out to me at all via email or phone call which is unprofessional as a business

      Business Response

      Date: 05/28/2024

      Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously and will have someone reach out to the individual. 

      Customer Answer

      Date: 05/28/2024

       
      Complaint: 21728104

      I am rejecting this response because:

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting the end of December 2023 to very early January 2024z I have been working with Alyssa. I was promised a very desirable position with a massive company. KNOWING I have a clean background I knew It was a shoe in. I turned down 3 guaranteed permanent positions elsewhere due to this promise. After the background check came back, I was informed they found something, but I provided proof that it was incorrect and even Alyssa said she didn't agree with the Aerotek AI and she would guaranteed find me something by the beginning of the following week. Well it is now 2 weeks past the time she was supposed to find me something and she has yet to return any of my calls, reply to any of my messages or emails. This company offers no help to anyone that they have to actually do a little work on their end. We are real life people you are messing with, we have lives, we have families and we have bills too. Please DO NOT promise anything you cannot deliver because now we are on the side of stuggling and facing homelesness due to your neglect and lack of compassion.

      Business Response

      Date: 02/13/2024

      Thank you for escalating the above complaint to our attention. Aerotek takes
      these matters seriously. Aerotek will investigate the complaint and address it accordingly.

      Customer Answer

      Date: 02/14/2024



      Complaint: ********



      I am rejecting this response because:

      Although You have messaged back which is appreciated, You still left me without work and without response and high hopes of finding career placement. I've turned down 3 guarantee opportunities because the information that you provided me which ended up being falsified. You interrupted my life and my financial obligations to my family and left me in a complete abandoned state left drowning. You're apologies will not pay my bills. It will not find me a job and it does not satisfy the discontent you left with me. I feel as if you're employees need to be retrained and/or let go for falsifying the hopes of people that are already at a low 0oint in their life your untrained employees are now messing with the livelyhoods of other people in the real world and it does have consequences



      Sincerely,



      *********** ********

    • Initial Complaint

      Date:02/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company won't stop spamming me with messages through ******** from phone numbers from various African countries. I don't know how they got my number. I keep telling them to stop but they won't. Within the last few minutes I've gotten messages from over 20 phone numbers.

      Business Response

      Date: 02/13/2024

      Thank you for escalating the above complaint to our attention. Aerotek takes
      these matters seriously. Aerotek will investigate the complaint and will resolve the matter. 

    • Initial Complaint

      Date:01/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 22,2024 at 14:40 ish Karen and I were talking about recruitment options and work opportunities during which my 60 year old mother was in the car with me at the time and was speaking saying im avaibke to work whenever and such , I was running late to an appointment at the time so I said I have to run , which then proceeded this complaint this agent said he had his mother on the phone like shut up magret you old something something , then proceeded to keep talking , so in act of feeling disrespected and mistreated i hung up and went to my appointment on them and I personally do not think that this agent should be fired most definitely I am wishing a formal apology and the agent should be dealt to the company disgression

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to make contact with my local office for close to/over 9months and receiving no contact. I reached out to a different office and was informed I would receive a call (no call happened). I reached out to corporate to make a complaint and get immediate response due to the sheer level of unprofessional practices. The receptionists at corporate continued to have me leave multiple messages for multiple people and when asked to speak with someone directly I was informed no one would be taking my call. I was hung up on over 13times once asking for their supervisor to make a complaint and the young man began lying stating he couldn't give me his name and said the supervisor knew and would not be taking my call along with how he and the other receptionist were talking about me (negatively). I was rightfully upset and they cut me off to transfer me to numbers for voicemail. The level of unprofessional practices is outstanding. I would like an apology from each individual especially the young man and something done about this.

      Business Response

      Date: 01/23/2024

      Thank you for escalating the above complaint to our attention. Aerotek takes
      these matters seriously. Aerotek will investigate the concern and will work to resolve the matter.

      Customer Answer

      Date: 01/23/2024

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ***** *****

      Customer Answer

      Date: 01/24/2024

      I do not wish for this to be closed as no resolution has taken place.

    • Initial Complaint

      Date:01/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent the following email, which is clearly a ****. “Good morning!, I want to know if you're still interested working with or company

      It's strictly an online work from home job company name is AEROTEK INC. the working hours are flexible and you can choose to work from anywhere of your choice, the pay is $25/hour, training is $22/hour and you will be getting payment weekly via direct deposit or credit card and the maximum amount of hours you can work a week is 45 hours. If you are employed you are going to be working as a full time or part time employee and not an independent contractor., Reply YES if you are interested!!!”

      Business Response

      Date: 01/23/2024

      Thank you for escalating the above complaint to our attention. Aerotek takes
      these matters seriously. Aerotek is investigating the complaint and will address the matter. Thank you.

      Customer Answer

      Date: 01/23/2024

       

      Complaint: ********



      I am rejecting this response because: This does not state what specifically they’re doing to resolve the matter. I don’t feel like I have enough information to accept or reject but I have to respond within 5 days so I’m rejecting so I can continue getting information.



      Sincerely,



      ****** *********

    • Initial Complaint

      Date:11/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aerotek contacted me about a position, They performed a background check, told me I passed and gave me a start date. Two days later, I was informed that I did not pass? I provided MD Judicial; Court information to substaintiate, nothing existed derogatory. The University I was hired to work for did there own background and nothing came up as well.
      Aerotek confirmed the hiring and gave me a start date of November 9th.
      This company hired me then reported discriminating information that does not exist. I am reporting them as a bad business

      Bureau Response

      Date: 11/21/2023

      Stacy *****
      Aerotek Staffing Services 
      **** ******* **
      ******** ** *****





      Dear Stacy *****:



      This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 11/10/2023 and was assigned an ID of *********  

       

      BBB forwarded you a complaint filed by Dametries ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.



      In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   



      We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

        

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

      To access/respond to this complaint online:

      Go to: ****************
      Enter the following code: 20###-###-####9


       


      Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

       

      We look forward to your prompt attention to this matter.

      Sincerely,


      Heather ******
      Dispute Resolution Specialist
      *************************

      Phone: ###-###-####


       



      CUSTOMER EXPERIENCE INFORMATION



      Customer Information:

      Dametries ********

      **** ****** *** **
      ************ ** *****

      Daytime Phone: ###-###-####
      E-mail: ***************************




      The details of this matter are as follows:


      Complaint Involves:
      Service Issues



      Customer’s Statement of the Problem:

      Aerotek contacted me about a position, They performed a background check, told me I passed and gave me a start date. Two days later, I was informed that I did not pass? I provided MD Judicial; Court information to substaintiate, nothing existed derogatory. The University I was hired to work for did there own background and nothing came up as well.
      Aerotek confirmed the hiring and gave me a start date of November 9th.
      This company hired me then reported discriminating information that does not exist. I am reporting them as a bad business

       









      Desired Settlement:
      Finish the Job



       



      Additional Comments from Consumer:

      Business Response

      Date: 11/22/2023

      Thank you for escalating the above complaint to our attention. Aerotek takes
      these matters seriously. Aerotek is working
      to resolve the matter. 

      Bureau Response

      Date: 11/22/2023

      Dametries ********

      **** ****** *** **
      ************** *****





      Dear Dametries ********:



      This message is in regard to your complaint submitted on 11/10/2023 against Aerotek Staffing Services.  Your complaint was assigned ID *********  
       

      BBB has received a formal response
      from Aerotek Staffing Services. We ask that you review the response and understand that BBB
      is here to assist both parties in reaching a fair and reasonable resolution.


      Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.


      Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.


      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

      To access/respond to this complaint online:

      Go to: ****************
      Enter the following code: **************

      Sincerely,


      Heather ******
      Dispute Resolution Specialist
      *************************

      Phone: ###-###-####




      MESSAGE FROM BUSINESS:



      Thank you for escalating the above complaint to our attention. Aerotek takes
      these matters seriously. Aerotek is working
      to resolve the matter. 

      Bureau Response

      Date: 11/27/2023

      Stacy *****
      Aerotek Staffing Services **** ******* **
      ******* ** *****






      Re: ID * ******** * Dametries ********



      Dear Stacy *****:



      Thank you for your recent response to Dametries ********. We have not yet heard from the consumer and are closing this case as answered.



      Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."



      The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
       

      In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 



      Sincerely,



      Heather ******
      Dispute Resolution Specialist
      *************************

      Phone: ###-###-####

      Bureau Response

      Date: 11/27/2023

      Dametries ********

      **** ****** *** **
      *********** ** *****  





      Re: ID * ********* Aerotek Staffing Services



      Dear Dametries ********,



      We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 



      Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.



      Sincerely,



      Heather ******
      Dispute Resolution Specialist
      *************************

      Phone: ###-###-####

    Aerotek Staffing Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.