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Business Profile

Musical Instrument Rental

Music & Arts
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Music & Arts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Music & Arts has 66 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 80 Customer Reviews

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    Review Details

    • Anita D

      Date: 02/21/2023

      I was in the market for a new ****** marching band mellophone for a gift. I found the shop to have knowledgeable and friendly staff. I ordered the instrument, and it came within 3 business days.
      The in house expert was kind enough to look over this instrument to make sure it was in excellent condition. It was!
      I am extremely happy with this instrument and kind service. I would return in the future for other musical purchases.

    • Maria H

      Date: 02/17/2023

      This WHOLE company is a SCAM!! Please do not use this company. They charged me $107.00 without my authorization. After calling back at 3:30 pm to speak to a supervisor they told me their supervisor is at lunch. When I reminded them that what they are doing to people is stealing from them I was transferred to a "supervisors" voicemail without a name. They never called me back so I had to call my bank to dispute the illegal charge and have my bank stop payments. This place is absolutely terrible!!!!!!!!

    • Sonia M

      Date: 01/23/2023

      WORST CUSTOMER SERVICE EVER. My daughter started taking lessons. 3 months in the instructor decided to leave and told us 2 weeks prior. No big deal except that I was then charged for a 4th month of lessons. I ask the Milford MA store manager for a refund and was told it would take a couple of weeks. So I patiently waited. 4 months later and still no refund. I asked the store manager again why and he only blamed upper management. I asked to speak with upper management and was given a ridiculous reason why I could not. I have tried calling the headquarters only to be placed on an endless hold.

    • Liz H

      Date: 01/08/2023

      Wish I could leave 0 stars. This place is a complete scam!! My daughter decided to try the flute this year in school so I rented one from Music and Arts. The past month, I have been charged 3 separate, completely different amounts weekly totally close to $80. A monthly rental is less than $40 so what am I being charged for?! The online account is a complete joke as there is absolutely no information of payments due or payments that were paid... STAY AWAY!!

    • Desiree M

      Date: 01/03/2023

      If I could leave zero stars I would. My daughter was having drum lessons w/ the local shop in Arlington Texas. They decided to auto charge my card even after I told them to take me off Auto Charge and also she has only had 1 of the 4 lessons. We had 3 left and they still decided to go ahead and charge us. I asked for a refund and they said it will take several weeks to get a refund. So let me get this straight, they can charge us at 12:01 am, unauthorized, but takes several weeks to get our money back? That is NOT ok. I don't understand how you can run a business like this.. they have just lost our business for good.

    • Craig P

      Date: 12/27/2022

      I would never do business with this company. Two different customer service reps were very rude and refused to escalate the billing issue to a supervisor. Terrible customer service!!

    • Stella S

      Date: 12/06/2022

      0 stars. I placed an order on an electric violin in their local store, 2 days later I got an email from HQ for verification of purchase, I call n asked why? They were rude n told me to send it or cancel the order in 2 days. I wrote an email they never returned to ask for the purpose of verification which no one bothered to reply. I went to the store, they said this never happened before, made copy of my driver's license and since it was a gift for my daughter, they also requested to copy her driver's license as well. In addition, my credit card was also copied too. Later only to receive a call that the order is cancelled! I tried to call the customer service, they were nice but they can't do anything. I smell something fishy, I worry about my and my daughter's personal info they made copies of. This company is very unprofessional, don't do business with them.

    • Tony S

      Date: 12/06/2022

      I would never recommend this company. I had an agreement with Ken Stanton music and had been making payment plans on a Lease 2 Own. We were under the impression our instrument was paid off. Come to find out Music & Arts took over the contract. Redid it and now saying I owe for another 3 years when I should be done with this thing. Their customer service is terrible and should be fired immediately. Outsourced too from the 3 interactions. Also the one Rep did not submit my escalations so it sat forever. I had to call back in to get help. Do not buy from them. They are not helping me resolve this issue. If anyone from Music & Arts wants to reach out to me. Go for it!

    • Meredith F

      Date: 12/03/2022

      Lesson billing is atrocious. Corporate swears that it's the local store's fault. The local store swears the have no power to refund a lesson. Lesson date fell on a holiday store was physically closed but billed anyway- each place refused to issue the refund. This has happened several times. If it wasn't for the fact that my child LOVES his teacher I would leave in a heartbeat!

    • Jessica W

      Date: 10/24/2022

      Had to update my card information. Tried several times on the phone because that was the only way I was able and they never answered. They would disconnected off of hold, then when I finally got through, they said they were going to charge me a late fee. I said it was their fault not mine and they were to remove the late fee. She refused to get me a supervisor. I told them to rove all of my card information as I would be returning the instrument. She still refused to get me a supervisor and hung up on me. They then charged me with the late fee. DO NOT USE

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