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Business Profile

Collections Agencies

Access Receivables Management
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Access Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ********** ** ******** put a lien to garnish my wages. ***** directed me to work with Access Receivable as the 3rd party collection agency. After paying Access Receivable in full, Access Receivable did not send notice of a lien removal until the day after the next garnishment, which was 2 weeks after payment in full. All despite multiple phone calls and promises to remove the lien before another garnishment on APR. 30 2025. Since then it has been 2 months with no contact from Access Receivable and no return of wages taken erroneously.

      Business Response

      Date: 07/08/2025

      Since the original complaint was received on June 30, 2025, ACCESS Receivables has been investigating the matter. In order to resolve this issue, please contact ******** *** directly at ************ for further assistance. 

      Customer Answer

      Date: 07/08/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/4/2025 I paid a collection bill to Access Management for **************** ************* of ****** they claimed I owed it to avoid further debit collection--So I paid them received notice via E-mail and regular mail--******** NEVER GOT payment and now wants a higher amount with accruing interest. Thinking it was all done I have thrown out the mailings. Only thing I have is my bank statement showing the deduction.This is a scam company that needs to be stopped. I need to recoup my money I am living on meager Social Security with my husband in hospital for past 3 weeks and many more facing us. I need help on tis matter now Tanks ******* *****

      Business Response

      Date: 05/15/2025

      ACCESS Receivables Management is a licensed collection agency.  ********************** placed account number **************** with ********************** on April 1, 2025. On April 7, 2025 a payment was received and posted to the account. The payment was transmitted to ********************** per contractual agreement on April 8, 2025. On May 14, 2025 Ms. ***** spoke with ****************** President at ACCESS Receivables Management. Mr. ******** advised Ms. ***** that the payment was received on April 7, 2025 and the account balance was zero. 

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a "request for payment" of a 2015 (note the year) ******** state tax in the amount of $81.53. The letter said I had to call to find out what the owed amount was with "accruing interest." When I called the number they provided me, I said I had received a tax REFUND from the state of ******** in the amount of $213.00; and also that since 2015 was 10 years ago, no debt could be owed/collected since ******** has a limit of five years. The woman insisted that my tax obligation was listed on the state website. She denied there was any statute of limitations to collection (which doesn't apply ANYWAY since I received a REFUND on my state tax that year.).******** Access Receivables Management P.O. *****************************************************************

      Business Response

      Date: 03/20/2025

      For a more details regarding the balance owed, please contact the ******************************* at ************. Thank you. 

    • Initial Complaint

      Date:01/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ACCESS mngmt continues to call me in regard to a NYS INS fund debt they RUDELY states is MY DEBT. this alleged debt is for a company which is now closed and which i had NO OWNERSHIP. there is also proof that auto-pay was set up for this workers comp acct and there was never a missed payment. They have harrassed people who we barely know just because once 5 years ago we sold a car to that person. Since you are a collection agency, i have no contract with you and owe you NOTHING. Any calls I, or anyone I know receives from you will be recorded and each person will individually sue for harassment. Also, stop threatening with a law suit and serve me papers and we can meet in court.

      Business Response

      Date: 01/13/2025

      ACCESS Receivables Management will not be contact this business going forward. 

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Access Receivables Management has been harassing me with voicemails. My phone doesn't even ring, I just get a random voicemail stating they are calling about a debt for ********** ***. ********** *** has filed chapter 7 bankruptcy and our case has closed as a no asset case.
      Our bankruptcy case # is ********-hb.
      Our attorney's phone # is ************ - ****** *** **** - if they have any further questions.

      If access receivables management calls me again or leaves another voicemail pertaining to a debt collection I will be tempted to seek legal action against them.

      Business Response

      Date: 12/09/2024

      Thank you for providing the bankruptcy information. The account is now closed. 

      Customer Answer

      Date: 12/10/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *****

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past two weeks this company, Accesss Receivables Mgmt, has called my phone number multiple times, leaving messages regarding an overdue account for ** **********. I am not ** ********** nor do I work for that entity. The number they are calling from is 443-********. You helped me out with a similar issue earlier in the year and I am hopeful you can help resolve this one.

      Business Response

      Date: 12/04/2024

      Telephone number ************ has been removed from the account. 

      Customer Answer

      Date: 12/08/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ***********

       

      Thank you for your assistance!

    • Initial Complaint

      Date:11/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company called me about a bogus debt in which they had inconsistent dates and records. They tried to collect a large sum of money from me and kept applying pressure so that I would try to pay it without having to think about it. They are unprofessional, rude, and are willing to hound you and other people in your circle until they collect the money they are seeking.Do not interact with this company for any reason whatsoever.

      Business Response

      Date: 12/02/2024

      ACCESS Receivables Management reviewed the call related to the complaint. The agent from ACCESS was courteous, explained why the balance was outstanding and there was little in the way of pushback from customer when payment of the debt was discussed. Please telephone Tim D*******, Vice President of Operations at 443-********, if you would like to discuss the matter further.  

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Access Receivables Management has unrightfully reported a debt on my credit that is not mine. I have both mailed and emailed the proof needed and they still refuse to remove the debt. The debt was with ******** internet for unreturned equipment. This was a mistake on spectrums fault as I did infact return all of my equipment. I have already cleared this up with ******** but Access Receivables refuses to call them or acknowledge the proof I have that the debt is cleared and they continued to report this on my credit.

      Business Response

      Date: 11/22/2024

      ACCESS Receivables has ceased collections on this matter.
      This account has not been reported to any credit reporting agency to which
      ACCESS reports. 

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Months of Harassment by Access Intelligent Office Access Receivables (daily automated phone calls to my personal cell phone 218-3******* at 6:00 AM and 7:00 AM to my home physical location in Tucson AZ and Copper Mt Colo. Often when i answered the call it would hang up. Today the call didn't allow me to answer but just entered a voicemail. daily texts and emails to my personal email. I called Amy D******* the Sr Account Manager Team Lead @ ACCESS Receivables Management 443-******** and told her this had to stop. I was blocking calls from the auto call system 443-******** and from *********@access-receivables.com. I told her I plan to file a complaint with the Attorney Gen of MD and Minnesota and complaints with the Better Business Bureau. I had settled all three of my ***** ***** account in December of 2022. Then ***** accounting dept who misapplied part of the settlement funds did an audit and went after the ********** ***. account ******** for $1,904.67. ***** had increased ***** ****** Account **************** by almost 500% (from, $214.24 to $1,020.00

      Business Response

      Date: 10/14/2024

      ACCESS Receivables has removed the cell phone number, 218-******** and the previously used email address from the account. No contact will occur from ACCESS to ********** ***. by way of those methods regarding account number ********. 

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our taxes done with *** ***** and was told we didn’t owe anything else. Now I’m getting a letter from this company that I don’t know saying owe $772.51 from 2019.

      Business Response

      Date: 05/30/2024

      You may telephone Customer Service at 804-******** for details, or you may call Ms. G**** from ACCESS Receivables Management at 443-******** for more information. 

    Access Receivables Management is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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