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Access Receivables Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Access Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from Access Receivables Management claiming I owe $7.348.31 for state taxes in a state I moved from 16+ years ago- debt-free. I don't owe any back taxes to the state. I don't have any property in that state. My credit report is clean with a 814 credit rating. Not sure what kind of spam this company is trying to run on me or anyone else. I would appreciate if they stop contacting me immediately.

      Business Response

      Date: 05/09/2023

      You will no longer receive calls from ACCESS
      Receivables Management. However, we do encourage you to contact the State to
      discuss at ************, Monday through Friday 8:30 to 5 pm Eastern. 

      Customer Answer

      Date: 05/09/2023



      Complaint: ********



      I am rejecting this response because: in addition to no calls, I also do not want to receive any correspondence from this vendor.  

      Sincerely,



      ***** ******

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter in mail stating I owe for unreturned equipment. After the number i called back for additional information on the debt, i contacted the original company and they have a zero balance, account was paid in full in feb and that they never heard of the company that is requesting payment. I told the company to not call me anymore and to reach out to the client but they refused. Advised no calls to myself are allowed and that to speak to client for any additional information and if persists, attorneys will be involved for harassment.

      Business Response

      Date: 04/11/2023

      ******** placed this account with ACCESS Receivables Management on March 28, 2023. ACCESS was notified on April 10, 2023 that the equipment was received by ******** in February and that the account was turned over in error.  The account has been closed.  

      Customer Answer

      Date: 04/11/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:03/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received statement dated 3/1/23 for a debt for ***** ************* ****** *****. They keep calling me multiple times per day. I do not have an account with ***** *******, never attended the school, I am not a student at the school, and I do not plan on attending. Access Receivables is threatening that if I do not respond to them that I owe the account. I should not have to force or prove to someone that I do not have an account with a company. This is harrassment!

      Business Response

      Date: 03/20/2023

      We have reached out to ***** ******* for a review of the account. ACCESS Receivables was advised on Friday, March 17 that the matter is being researched.This response will be updated once information from the client is received. 

      Customer Answer

      Date: 03/23/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********** ******

    • Initial Complaint

      Date:11/26/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from ********** with *********************** asking me if I would like them to advertise my company ************************** on the back of school baseball jerseys. I explained that I may be interested in doing so if they send me an email including the cost and what the advertising consists of. I then received an email from ********** including directions on how to pay an invoice on August 8th, 2022. The email was written in a tone that implied I had already agreed to pay for the advertising and that the baseball jerseys advertising my business had already been printed last spring season. I never agreed to pay for advertising, so I spoke to **** by phone and told her that I did not agree to pay for any advertising, but that I simply requested an email providing further information. She then claimed that I "verbally agreed" to pay for the advertising by phone and that I must pay *** $558. I told her she is lying and to refrain from calling or emailing me ever again. Shortly thereafter, I began receiving emails from a debt collection company called Access Receivables Management claiming that I need to pay a debt to ***. I then called the debt collector and told them *** is trying to scam me out of money and I owe them nothing. The agent from the debt agency told me I would need to contact the publishing company to resolve the issue. *********************** has no documentation via email or a legally binding contract that I ever agreed to pay for them to advertise my business ************************** because no such documentation exists, and I never agreed to pay for any advertising. They are trying to defraud me and have employed Access Receivables Management to pressure me into paying up. ARM apparently requires no proof that their clients are actually owed a debt and are willing to take their word for it. I have found multiple other people experiencing the same issue with both *** and ARM.

      Business Response

      Date: 12/07/2022

      Business Response /* (1000, 7, 2022/12/05) */
      ACCESS Receivables reached out to *********************** for an investigation into the complaint. ACCESS was advised by *********************** to cancel the account. *********************** stated that they would reach out to the owner of ***************** offline. The account has been canceled as instructed.


      Consumer Response /* (2000, 9, 2022/12/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accept Access Receivables Management's response because they investigated my complaint and made the decision to close my account with their company based on the fact that there is no evidence that I owe their clinet, ***********************, any money.

    Access Receivables Management is BBB Accredited.

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