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Business Profile

Collections Agencies

Access Receivables Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Access Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Access receivables management(Tony) received my payment in full and said the lean from the state would be removed via email in 24 hours.
      That never happened in fact they will not even provide me a link , email, or any type of receipt that shows my account is paid in full.
      I spoke to Tonys supervisor today who informed me it takes up to 3 weeks to process everything. A complete lie was told by Tony and his company refuses to make this right by sending me confirmation of my payment in full. I have the right to be given proof of payment from this company.
      Now they say they can't even email me a response. Just Lie after Lie is being told. This company is terrible and should never be allowed to handle Tax payment issues. Just pathological liars.

      Business Response

      Date: 05/16/2024

      ACCESS Receivables has contacted the complainant and the matter has been handled. 

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collections agency is awful. Myself and other colleagues have spoken to a representative named Charlotte on multiple occasions regarding a bogus debt from ********** **************. Although our leadership has tried to have productive conversations regarding the issue, Charlotte has been quick to use intimidation tactics. This particular representative has become increasingly aggressive and on some occasions has called upwards of ten times in a 24 hr period. I am quite certain this violates the Fair Debt Collection Practices Act. I am not sure how this business has an A+ rating by the BBB, maybe the representative we've had to deal with is just a bad apple but something needs to be done as they are breaking the law.

      Business Response

      Date: 04/10/2024

      ********** ******** Placed your account with
      ACCESS Receivables Management in October 2023. After many left messages and
      emails, our agent was able to speak with someone with decision making authority
      regarding the outstanding balance. A settlement offer was initiated by your
      company and a counteroffer was suggested by ********** ********. Various
      telephone calls occurred to discuss the settlement opportunity. It was asked of
      ACCESS to obtain the contract and invoices for review. This information was obtained,
      but the person from your company that requested the information would not
      respond to emails or telephone calls to discuss neither the settlement offer
      that was initially proposed by your company, nor the contract information that
      was requested.

      ********** ******** Placed your account with ACCESS Receivables Management in October 2023. After many left messages and emails, our agent was able to speak with someone with decision making authority regarding the outstanding balance. A settlement offer was initiated by your company and a counteroffer was suggested by ********** ********. Various telephone calls occurred to discuss the settlement opportunity. It was asked of ACCESS to obtain the contract and invoices for review. This information was obtained, but the person from your company that requested the information would not respond to emails or telephone calls to discuss neither the settlement offer that was initially proposed by your company, nor the contract information that was requested.

      Customer Answer

      Date: 04/10/2024



      Complaint: ********



      I am rejecting this response because: The original information Access Receivables Management received from ********** was incorrect. Our leadership attempted to contact ********** customer service in 2021 on multiple occasions to view the 'contract' and for detailed information on how they calculated what they were saying we owed. The alleged contract was explained to our business by a ********** representative as just an upgrade to our services so we could have faster internet. At that time we never received any responses from ********** or any further notices or collection efforts on their part. Then, almost two years later, Access Receivables Management collection agency begins contacting us. We tried to explain that we had received no communication from ********** detailing the charges they were trying to collect and attempted to gather additional information on how exactly canceling an internet 'contract' one month early resulted in a supposed $25,000 in charges. 

      Also, the alleged money 'owed' to **********, does not address why Access Receivables Management's representative (Charlotte) has been harassing our business. Our leadership did have a conversation with her but no terms were agreed upon. Our organization runs off of volunteer work and therefore staff may not be able to contact Charlotte back as quickly as she would like. Additionally, any funds that are to be dispersed have to be approved by our Board of Directors who only meet quarterly. Again, this may not be convenient for their representative, but it is how our non-profit organization operates. There is no excuse for the harassment we have received. We have had days where she has called upwards of seven times in a 24 hr period. The staff at our clinic office have explained to her repeatedly that we do not have the authority to settle the alleged debt and to please quit contacting our place of business and instead reach out to the President of our Board of Directors (which she admitted she has the contact information for). If Charlotte or other reps do not stop calling and harassing our office, we will file a police report with the local authorities. We have already consulted with legal counsel on the matter.




      Sincerely,



      ****** *******

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving repetitive daily voicemails/calls from Access Receivables Management on my cell number, indicating they are collecting a bill from **** ********* ********. The account number they cite as *******. I have no outstanding bill from **** ********* ******** nor have I done any business with **** ********* ********. I contacted **** ********* ******** and they indicate that invoice number is associated with an invoice, but they confirm I have no relationship to that invoice and that the account associated with the invoice is not delinquent. I need written confirmation from Access Receivables Management that they have been calling in error, that they will immediately correct any reports to credit reporting agencies, and that they will permanently cease and desist their collections calls/efforts.

      Business Response

      Date: 01/10/2024

      The telephone number that is noted in the complaint has been removed from the record. Our agent advised the telephone number subscriber of the removal on December 29, 2023. 

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently ******* **** used my address to open an account with ***** ************ for their services. I do not know Mr. ****, A Mr. **** has never lived at this address, we are only the third family to live here, and I have no use for ***** ************ services. (attached is photo of letter)
      Date: Nov 16, 2023
      Client ref: ******-BRM
      Amount due: $8,366.84
      Creditor: ***** ************

      Business Response

      Date: 12/04/2023

      Thank you for advising ACCESS that this is not the correct address for the person/company we are trying to reach. In the future, please write "not at this address" on the envelope and place it in the nearest postal mailbox. Your address has been removed from the account. 

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been harassing the School District of ******* ******* ******** for a debt owed by ******* ******** ******* (a now defunct charter school).

      Business Response

      Date: 11/28/2023

      ACCESS Receivables has removed all telephone numbers and
      email addresses associated with the School District of ******* ******. No
      further contact shall occur. 

      Customer Answer

      Date: 11/28/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  



      Sincerely,



      ****** **********

    • Initial Complaint

      Date:11/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just received a letter in the mail indicating that the ******** ********** ** ******** has placed my delinquent account with Access Receivables Management for collection. I don’t owe Virginia Taxes.

      Business Response

      Date: 11/03/2023

      The original creditor requested the account be closed and returned. This action took place on November 1, 2023. 

    • Initial Complaint

      Date:10/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed two accounts from this company with two different amounts on my credit report. i researched the company to make sure i wasn't missing a company that i hadn't paid and i have no knowledge of this company or having owed them anything. i would like this removed from my credit report. i have never done any business with this company.

      Business Response

      Date: 10/12/2023

      This account has been closed and returned to the original creditor and a request has been made to remove it from the credit reporting agencies. 

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********* *******. I do not have a contract with the collection agency Access Receivables Management. They did not provide me with the original contract as requested.

      Business Response

      Date: 10/02/2023

      On August 14, 2023 ACCESS Receivables received
      correspondence from ****** ****** stating “not my debt”. The same day ACCESS
      Receivables contacted the client, received a copy of the contract for leased
      goods and sent it to the return address on the envelope, thus completing
      the requirements under the FDCPA. Since that action, this account has been
      closed and returned to the original creditor. 

    • Initial Complaint

      Date:08/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** ********* ** **********. I do not have a contract with Access Receivables Management, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/09/2023

      Documentation has been obtained from the client and will be forwarded to the complainant via USPS mail at the address provided in this complaint. The information is not being posted in the response as it contains personally identifiable information. At any time if you would like to speak to someone for further details, please telephone 443-********. Thank you. 

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from ACCESS RECEIVABLES MAN on my credit report. It says it was opened on 7/1/2020 for $0 with account number starting in******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      I would like for this collection to be removed asap or I will file a CFPB and FTC report.

      Business Response

      Date: 07/17/2023

      Due to sensitive personal information involved, a
      detailed response will be submitted to the complainant directly via regular USPS mail.  

    Access Receivables Management is BBB Accredited.

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