Business Profile

Payment Processing Services

Nayax, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nayax, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

96 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently noticed a transaction record of $2.5 on my **** **** credit card, which seems to be related to an attempted transaction with a vending machine. However, the machine declined the transaction for unknown reasons. I'm puzzled as to why this charge became effective afterward. While the amount is not significant, I'm concerned about the financial security of using machines from this company. Can you provide a reasonable explanation? Thank you.
Business Response
Date: 04/09/2023
From: ***** *********
Sent: Sunday, April 9, 2023 5:44 PM
To: ********************
Cc: ******* **** *************************
Subject: ********

Hi *******.

Thank you for
writing. As you can see when look on the BBB website under ***** - **************** , you can better understand any confusion as to who ***** is worldwide.

As a review, *****
engineers and manufactures the credit card readers that are on over 600,000
unattended machines around the world (in over 60 countries). When one sees
***** on their credit card statement that means that card would have to have
been physically inserted or tapped on one of our readers on some machine. These
machines can be vending machines, air/vac machines at gas stations, car washes,
luggage carts at airports; amusement machines, and 100’s of types more. Every
transaction is stored in our system for us to pull up and see on what machine
the transaction occurred. We are not the owners of these machines and have no
control over signage etc… The machine owners when they buy our devices, have us
act as their merchant on record and we take all the funds from the customers
and reimburse the machine owners minus their fees. We are in essence also a
huge international processing company. We get many callers like you calling
asking question every day. It is a natural part of our business.

I am sorry for any
confusion on your purchase. What you may be describing is called a
preauthorization charge and not a real charge. ***** does not control a
preauthorization charge. In other words next to the charge you are seeing, it
will say the words “Pending Change” or “Temp Charge” if it is a
preauthorization which can happen when a machine fails a transaction depending
on the preauthorization the owner of the machine has set. A pending charge is
not a real charge. It disappears usually depending on the bank, within 24-72
hours and is replaced with the actual charge made and in this case it should
not be any charge.

If you were in fact
overcharged in the settled transaction (Remember anything that says pending is
not a real charge and disappears), please do contact us at ###-###-#### and
press the appropriate prompt. We will ask for details, find the charge and if
an overcharge, process a refund.

If for any reason
you cannot reach someone to handle your refund, please feel free to reach back
to me harry@*****.com and ###-###-#### and I am happy to assist.

Thank you.

Harry
************************
***** Rings NASDAQ Opening Bell valued at $3BIL on 9/21**************** and joins Nasdaq ****************
HOT News –
Customers small to huge keep coming for ***** Technology - **************** and **************** and ****************.
***** does not sell
“vanilla readers” that accept VISA/Mastercard/Amex/Discover and Apple/Goggle
and Samsung Pay as many do as the readers are outsourced and white labeled. Our
devices, engineered by ***** directly for the world, are strategic tools, with
specific technology features to help our operators increase their revenue and
lower their cost of operations. We engineer and manufacturer for over 60+
countries in every type of machine that exists from more simple vending to very
complex Electric Vehicle Charging Stations, unlike others who buy basic readers
from outsources and white label their names on them for resale. Read and see
visually many of these exclusive ***** features.

Technology Matters
- *************************9*********-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

Did you know *****
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

EasiFit for MEI
Validators - **************** (see attached)

Multi-Vend with EMV
and no High Customer Preauthorization’s – This allows your operators to safely
sell multiple products - ****************

NovaMarket - ****************

Thank you.

***** *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** * **** ******* ** * *****
****** ***************
********* ***********************************
******** * ******* **** ** * ****************
*************

THIS MESSAGE IS CONFIDENTIAL This e-mail
message and any attachments are proprietary and confidential information
intended only for the use of the recipient(s) named above. If you are not the
intended recipient, you may not print, distribute, or copy this message or any
attachments. If you have received this communication in error, please notify
the sender by return e-mail and delete this message and any attachments from
your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains
commercial information, it will not obligate the company in any way unless
there is a signed and authorized agreement.
Please consider the environment before printing

*************************************

***** (****************),
in over 600K unattended machines in 60+ countries and banks with 45 financial
institutions worldwide, is the leading Global end to end retail technology
platform for unattended & attended commerce. Our mission is to simplify
commerce and payments for retailers while driving growth, optimizing
operations, and enhancing consumer engagement. Our platform empowers retailers
to provide consumers with digital, cashless, connected commerce experiences,
enhancing consumer conversion and loyalty. Why does this matter to you? It
allows us to exclusively offer you many important money generating and
efficiency saving features at no additional cost to drive your revenue.
Initial Complaint
Date:03/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initiated request to establish service with Nayax for machine on 27 February. Ticket number ******** was created. Provided all necessary paperwork via email. Application states 10 days required based on influx of new customers. After 10 business days,15 March I called their customer support number and requested a follow up phone call. Never received follow up phone call. I called again on 17 March and was on hold for 30 minutes to no avail. I sent an email on 17 March as well providing feedback and also never received a response.

I will ensure that once my business grows, I will select a different company to support further cashless solutions for my vending business.
Business Response
Date: 03/30/2023
From: Harry *********
Sent: Thursday, March 30, 2023 8:36 AM
To: ************************* *************************
Cc: Serigne **** <************************
Subject: ********

Hi Shannon.

Thanks for reaching
out.

I checked and see
your distributor sent you a manula form that you emailed in and not use the
automated onboarding/compliance process that makes this onboarding process
quick and easy. I am now reaching out to the distributor on your behalf to
rectify this .

Please feel free to
reach out to me after the automation is started and you get your email with a
link as everyone gets and I will assist to make sure you are activated
promptly.

Thank you.

Harry

********************
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21**************** and joins Nasdaq ****************

Nayax Capital –
Exciting new exclusive program that offers our operators no money down, %0
interest devices and can extend to their machine purchases as well. Too good to
be true? It is. Who can we offer this. As one of the largest payment providers
in the world, Nayax brings much leverage and now can offer this to our
operators.
HOT News –
Customers small to huge keep coming for Nayax Technology - **************** and **************** and ****************.
Nayax does not sell
“vanilla readers” that accept VISA/Mastercard/Amex/Discover and Apple/Goggle
and Samsung Pay as many do as the readers are outsourced and white labeled. Our
devices, engineered by Nayax directly for the world, are strategic tools, with
specific technology features to help our operators increase their revenue and
lower their cost of operations. We engineer and manufacturer for over 60+
countries in every type of machine that exists from more simple vending to very
complex Electric Vehicle Charging Stations, unlike others who buy basic readers
from outsources and white label their names on them for resale. Read and see
visually many of these exclusive Nayax features.

Technology Matters
- *************************_nayax-emv-cashlesspayments-activity-*********9*********-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

Did you know Nayax
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

EasiFit for MEI
Validators - **************** (see attached)

Multi-Vend with EMV
and no High Customer Preauthorization’s – This allows your operators to safely
sell multiple products - ****************

NovaMarket - ****************

Thank you.

Harry *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** * **** ******* ** * *****
Email: ***************
Linkedin: www.linkedin.com/in/harry*********/
Schedule a
Meeting With Me - *************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail
message and any attachments are proprietary and confidential information
intended only for the use of the recipient(s) named above. If you are not the
intended recipient, you may not print, distribute, or copy this message or any
attachments. If you have received this communication in error, please notify
the sender by return e-mail and delete this message and any attachments from
your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains
commercial information, it will not obligate the company in any way unless
there is a signed and authorized agreement.
Please consider the environment before printing

*************************************

Nayax (****************),
in over 600K unattended machines in 60+ countries and banks with 45 financial
institutions worldwide, is the leading Global end to end retail technology
platform for unattended & attended commerce. Our mission is to simplify
commerce and payments for retailers while driving growth, optimizing
operations, and enhancing consumer engagement. Our platform empowers retailers
to provide consumers with digital, cashless, connected commerce experiences,
enhancing consumer conversion and loyalty. Why does this matter to you? It
allows us to exclusively offer you many important money generating and
efficiency saving features at no additional cost to drive your revenue.

Harry *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** * **** ******* ** * *****
Email: ***************
Linkedin: www.linkedin.com/in/harry*********/
Schedule a
Meeting With Me - *************************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail
message and any attachments are proprietary and confidential information
intended only for the use of the recipient(s) named above. If you are not the
intended recipient, you may not print, distribute, or copy this message or any
attachments. If you have received this communication in error, please notify
the sender by return e-mail and delete this message and any attachments from
your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains
commercial information, it will not obligate the company in any way unless
there is a signed and authorized agreement.
Please consider the environment before printing
Initial Complaint
Date:03/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my debit card at a Nayax machine at a car wash in Dallas Texas and they were supposed to charge me 1.75 but instead charged me 10.00 . Then it was changed to a pending transaction for the amount of 8.25 witch is the amount that should have been put back in my account already but hasn't it's still showing as a pending transaction and it's been over 2 weeks already and I can't get ahold of anyone from Nayax to resolve this issue. And I even asked the person that works at the car wash we're the transaction occured and they said it should be put back on my account but hasn't and they couldn't give me any information or answers to get a hold of Nayax either so I don't know what to do or how to get a hold of Nayax or anyone to resolve this issue to get my money back that they shouldn't have taken off in the first place.
Business Response
Date: 03/21/2023
From: ***** *********
Sent: Tuesday, March 21, 2023 5:17 PM
To: ************************
Cc: ******* **** *************************
Subject: BBB ********

Hi ******.

Thank you for writing. As you can see when look on the BBB
website under Nayax - **************** , you can better understand any confusion as to who Nayax is worldwide.

As a review, Nayax engineers and manufactures the credit
card readers that are on over 600,000 unattended machines around the world (in
over 60 countries). When one sees Nayax on their credit card statement that
means that card would have to have been physically inserted or tapped on one of
our readers on some machine. These machines can be vending machines, air/vac
machines at gas stations, car washes, luggage carts at airports; amusement
machines, and 100’s of types more. Every transaction is stored in our system
for us to pull up and see on what machine the transaction occurred. We are not
the owners of these machines and have no control over signage etc… The machine
owners when they buy our devices, have us act as their merchant on record and
we take all the funds from the customers and reimburse the machine owners minus
their fees. We are in essence also a huge international processing company. We
get many callers like you calling asking question every day. It is a natural
part of our business.

I am sorry for any confusion on your purchase. What you may
be describing is called a preauthorization charge and not a real charge in. In
other words next to the charge you are seeing, it will say the words “Pending
Change” or “Temp Charge” if it is a preauthorization which can happen when a
machine fails a transaction depending on the preauthorization the owner of the
machine has set. A pending charge is not a real charge. It disappears usually
depending on the bank, within 24-72 hours and is replaced with the actual
charge made and in this case it should not be any charge.

I was told our Comptroller called you today as what you
wrote does not seem possible. He looked up your settled credit card transaction
based on your card, amount and date of transaction and it settled for $1.75.
When he asked you to send him details to prove your statement showed something
different which would have been a bank error of some type, you hung up on him
rather than giving the requested information to help you.

If you decide you want to share the details so we can help
you and if there, issue a refund, please reach back to Jonathan or me.

Thank you.

*****

************************

***** ****************** ** *** ******* ********* ********** **** ********** * ** ********* ******** *** *** ******* ******* ******** *** *** ********** ******* ******* ** **** ******* ******** ********** ********* ** **** **** ** ********* *** ** ** *********** **** ****** ****** *** ***** * ***** ****** * ******** ******** ******** ********* ********** ********** ***** *** ******** ********** ***** ** ********** ********* ********** ******* ****** *** ***** **** ******** *** ***** *** *** **** *********** ******* ******* **** ** ******** ********* ***** ********* ******* ***** ****** ********* ******** ******** **** ********* ******** ** **** ********* ******* ***** ********** ********** *** ********* ********* ***** ***** ********* ***** ****** ********* ** ************ ********** ******** **** **** ****** ****** **** ******** ********** *********** ******* **** ** ** ******* *** ******* ******* ** **** ******* ******** ********* **** ***** ********* *** *** **** ******** ********* ******* ****** **** ******* ******** **** *** ********

***** *********
Senior Director of Solution Sales

Mobile: ###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** | Hunt
Valley, MD | 21031
Email: ***************
Linkedin: ***********************************
Schedule a Meeting With Me - ****************
*************

THIS MESSAGE IS
CONFIDENTIAL **** ****** ******* *** *** *********** *** *********** *** ************ *********** ******** **** *** *** *** ** *** ************ ***** ****** ** *** *** *** *** ******** ********** *** *** *** ****** *********** ** **** **** ******* ** *** ************ ** *** **** ******** **** ************* ** ****** ****** ****** *** ****** ** ****** ****** *** ****** **** ******* *** *** *********** **** **** ********* **** **** ***** *** ** ********** ** ** ***** ** ********** ** ** ***** *** ** ** ******** ********** ************ ** **** *** ******** *** ******* ** *** *** ****** ***** ** * ****** *** ********** **********
****** ******** *** *********** ****** ********
Initial Complaint
Date:03/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nayax is a scam. *** purchased multiple vending machines which come equipped with nayax credit card processors Sadly My complaint: you can NEVER, i mean NEVER get a hold of customer service for technical support or for anything as a matter a fact (go ahead try calling or emailing them). also I have sent multiple emails & made request tickets through their website and still i havent received a call back or an email back in 3+ months, before that when onboarding they wouldnt answer me for over six months (i was promised a 2 week process, they took 6 + months no contact). I continually try to make contact, I have emailed the different contacts I have, and Ive tried calling them where Ive almost given up. nayax is a scam company, if you cant get a hold of them for any reason no matter what, thats a scam, they will NEVER get back to you. But on their ******** & on this BBB website they have marketing people to answer complaints in as little as 24hours to save face publicly, to pray on unsuspecting people who havent used nayax before, giving the illusion their customer support is existent (its not). ********************** will charge you for the processing fee, when literally the machines wont work, when literally you cant get a hold of anyone, SCAM. Dont use Nayax, save yourself.
Business Response
Date: 04/10/2023
Bear and I have gone back and forth in communication. Much os this was a result of Bear signing up for selling *** within our compliance but never selling that in the end. Changing what one sells unfortunately invloves many hoops and we are working together to make sure he knows what hoops to follow. Bear, please continue to reach back to me ******************************** as you have been.
Thank you.
*****

***** *********
Senior Director of Solution Sales

Mobile: ************
Phone: ******************
***********************************************************************************************************************************************************
Email: ********************************
Linkedin: ***************************************************
Schedule a Meeting With Me - ***********************************
******************************

THIS MESSAGE IS CONFIDENTIAL This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender by return e-mail and delete this message and any attachments from your computer. This mail shall not be considered as an offer or acceptance of an offer and if it contains commercial information, it will not obligate the company in any way unless there is a signed and authorized agreement.
Please consider the environment before printing
Initial Complaint
Date:03/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Onboarding-I am a first time user. December 23, 2022 my application was approved. Ever since then I have not got the portal to set up the rest of my device to put to use. I have lost a tremendous amount of money waiting for this company to do their part. Customer service and tech are non existent, never answering the phone and when the person does either picks ups and immediately hangs up. I leave messages that are unreturned and call backs that also never get returned. I wondering does this company even exist I wouldn’t recommend this company to nobody they have wasted my time and money on there products
Business Response
Date: 03/17/2023
From: ***** *********
Sent: Friday, March 17, 2023 9:25 AM
To: ********************** **********************
Cc: ******* **** *************************
Subject: ********

Hi *****.

Thank you for
writing.

I checked the
account. I see that you were sent an email on 12/16/2023 that your device was
activated. AT that time the device was able to be installed and would take
funds from customers. Your compliance was not fully completed which means had
you started on 12/16/22, Nayax would have held the funds as the funds cannot be
reimbursed into an account until fully mandated financial compliance is
completed by the operators. I see you officially finalized your compliance on
3/14/23.

In summary, I show
the device was activated on 12/16/22 and could have been used since that date
as stated in the email sent and the compliance was officially completed by you
on 3/16/23.

If you have any
other questions or needs, please email me at *************** or text me at ###-###-#### and I will get back.

Thank you and have
a great weekend.

*****
********************

***** ***** ****** ******* **** ****** ** ***** ** ******************** *** ***** ****** ****************
*** **** * ********* ***** ** **** **** ****** *** ***** ********** * **************** *** **************** *** *****************
***** **** *** **** ******** ******** **** ****** ***************************** *** ************ *** ******* *** ** **** ** ** *** ******* *** ********** *** ***** ******** *** ******** ********** ** ***** ******** *** *** ****** *** ********* ****** **** ******** ********** ******** ** **** *** ********* ******** ***** ******* *** ***** ***** **** ** *********** ** ******** *** ************ *** **** *** ********* ** ***** **** ** ******* **** ****** **** **** ****** ******* ** **** ******* ******** ******* ******** ********* ****** ****** *** *** ***** ******* **** ********** *** ***** ***** ***** ***** ** **** *** ******* **** *** *** ******** **** ** ***** ********* ***** *********

********** ******* * ************************************************************************************************

Did you know Nayax
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

EasiFit for MEI
Validators - **************** (see attached)

Multi-Vend with EMV
and no High Customer Preauthorization’s – **** ****** **** ********* ** ****** **** ******** ******** * ****************

NovaMarket - ****************

Thank you.

***** *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** | Hunt Valley, MD | 21031
Email: ***************
Linkedin: ***********************************
Schedule a
Meeting With Me - ****************
*************

THIS MESSAGE IS CONFIDENTIAL **** ****** ******* *** *** *********** *** *********** *** ************ *********** ******** **** *** *** *** ** *** ************ ***** ****** ** *** *** *** *** ******** ********** *** *** *** ****** *********** ** **** **** ******* ** *** ************ ** *** **** ******** **** ************* ** ****** ****** ****** *** ****** ** ****** ****** *** ****** **** ******* *** *** *********** **** **** ********* **** **** ***** ***** ********** ** ** ***** ** ********** ** ** ***** *** ** ** ******** ********** ************ ** **** *** ******** *** ******* ** *** *** ****** ***** ** * ****** *** ********** **********
****** ******** *** *********** ****** ********

*************************************

***** ******************* ** **** **** ********** ******** ** *** ********* *** ***** **** ** ********* ************ ********** ** *** ******* ****** *** ** *** ****** ********** ******** *** ********** * ******** ********* *** ******* ** ** ******** ******** *** ******** *** ********* ***** ******* ******* ********** *********** *** ********* ******** *********** *** ******** ******** ********* ** ******* ********* **** ******** ********* ********* ******** ************ ********* ******** ********** *** ******** *** **** **** ****** ** **** ** ****** ** ** *********** ***** *** **** ********* ***** ********** *** ********** ****** ******** ** ** ********** **** ** ***** **** ********
Initial Complaint
Date:03/02/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nayax is a poorly run and they should not be able to take on new customers without propoer staffing. They charge vendors a monthly fee and take commission (5.95%) of all products sold with credit card processing. However, not do not have customer service. It is impossible to get any Customer Service response while they continue to still racking up collecting fees and taking all commission. There is no recourse for there actions.

I have tried SEVERAL times to call on the customer service and the call back option is fake. The customer service representative never calls. There is also have a way to open a case on the Nayax Customer Portal but that also does not get a response. I have been waiting for almost 2 weeks without even an update on the case created *see attached*.
Business Response
Date: 04/04/2023
From: ***** *********
Sent: Tuesday, April 4, 2023 8:00 PM
To: ************************** **************************
Cc: ******* **** *************************
Subject: ********

Hi *****.

Thanks for reaching
out.

I am sorry you have
been having troubles getting through. Nayax support has been challenged as a
result of an already very large company, exponentially growing in 2022 through
today, as people from all our verticals learned and flocked to Nayax from other
companies, for Nayax exclusive technology. When that good fortune happens as
quickly as it did, it very much taxed support levels. We do what large Global
$3Bil valued technology companies do and adjust. The onboarding process which
had much manual, is now all automated. The phone system which was fine for size
xxx but not for size xxxxxx was dropping calls at times and leaving some people
on hold for far too long that we did not know are even sitting there. A new
state of the art phone system is being installed and transitioning as I write
this today and over the next few months. Adding all sorts of automation being
added and of course much new support staff being brought on board.

I checked and I see
this was resolved on 3/31/23 and an email was sent out.

If for any reason
anything is still needed, please feel free to reach out to me.

Thank you.

Harry

**********
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21**************** and joins Nasdaq ****************
HOT News –
Customers small to huge keep coming for Nayax Technology - **************** and **************** and ****************.
Smart Pricing:
Increase your revenue.
Are you sometimes
concerned on Count-up that your customer does not push the stop button hard
enough, walks away before it stops on its own, and the next customer comes up
behind and continues on? Nayax Technology exclusively as another option to try,
allows the operator to set smart pricing packages that allows for easy
upselling. Why settle on a possible $7 avg in count up, when you might get
immediately $10 or more by incentivizing smart pricing packages? It works for
automatics and self serves. It also can help your air and vac machines to get
more than the standard $1 to $1.50. Sample picture from amusement with same
concept – Plays =Minutes

Nayax is not just a
company that sells “vanilla readers” that accept *****************************
and ************ and ******* *** as many do. Our devices are strategic tools,
with specific technology features to help our operators increase their revenue
and lower their cost of operations. We engineer and manufacturer for over 60+
countries in every type of machine that exists from more simple vending to very
complex Electric Vehicle Charging Stations, unlike others who buy basic readers
from outsources and white label their names on them for resale. Read and see
visually many of these exclusive Nayax features.

Instant Receipts - ****************

Technology Matters
- *************************9*********-nAw_?utm_source=linkedin_share&utm_medium=member_desktop_web

EasiFit for MEI
Validators – Sits Over MEI Bill Validators

Car Wash - Best in
Class - **************** ****************


Car Wash - Best in
Class Testimonial - ****************

Laundromat – Best
in Class Testimonial - **************** and ****************

News from Nayax –
Billion Dollar Valuation - *************************.html

* NO CHARGEBACKS -
EMV Both Chip and Tap Enabled and Fully 100% PCI Compliant – WITH NAYAX DEVICES
WE ACCEPT THE MOST SECURE TRANSACTIONS WITH EMV CONTACT (insert Chip) AND
CONTACTLESS (Tap – assuming one has the wave symbol on the back of their credit
card) IN THE US. Nayax has been Chip and Tap for 4 years in the US - **************** .

* Vandalism and
Water Resistant - **************** and ****************

* Easy and
inexpensive Retro-fit on all older Paystations (Unitech, Hamilton, Exacta,
etc..) and meter boxes and air and vac machines.

* Instant Receipts
- ****************

* All pricing
options built in – Count up - **************** ; Count Down - **************** ; 6 Prices - **************** ; Incremental - ****************

* Graphical Timer
display Built – In

* Brand the Reader
with you Company Name, Logo and Colors

* Instant Power up
and Power Down Alerts through the hardware allowing our customers to instantly
know if their machine is down or up to prevent loss of sales

* Nayax builds
Customer Engagement into their hardware:

   a. Nayax readers speak to the customer and guides them
through the transaction by voice and says thank you when completed

b. Monyx Rewards and Loyalty Wallet App – “Shake Me” feature will give your
customers free money after every purchase **************** and also Nayax gives a 10% bonus (a free $2.50 for every $25 the customer would
spend) - and click here - and click here - ****************

* Beacon Moble and
Coinless Mobile – When customers want the best membership and Fleet app that
has integrated with Nayax

* Easy Plug and
Play Installation – Works independently. Uses Verizon or AT&T Cellular For
Instant Connectivity and if Poor Cellular in a location, we have built in a
LAN/Wifi Port for your convenience.

* Fixed Rate low
Cost Processing – Easy flat fee statements - No dealing with complex
Interchange Plus and the variable fees added on standard processing statements
that force you to pull out a calculator every month to calculate to your net
fee each month

* MOMA - Phone App
to see sales (and offers inventory) from the ease and comfort of your cell
phone

* Integrated with
the best Car Wash Specific Apps in the market - ****** ****** and others coming
soon

* Fleet Card System
– Create your Own Gift Cards. Add Money as you desire. Autofill, carry over
unused balances.

* Instant Refunds
To Your Customers

* Switch Between 2
Languages

* 99.9% uptime
guaranteed uptime servers

Harry

***** *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** * **** ******* ** * *****
Email: ***************
Linkedin: ***********************************
Schedule a
Meeting With Me - ****************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail
message and any attachments are proprietary and confidential information
intended only for the use of the recipient(s) named above. If you are not the
intended recipient, you may not print, distribute, or copy this message or any
attachments. If you have received this communication in error, please notify
the sender by return e-mail and delete this message and any attachments from
your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains
commercial information, it will not obligate the company in any way unless
there is a signed and authorized agreement.
Please consider the environment before printing
Customer Answer
Date: 04/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be adequate but obviously minimum action for change from the business. Per the email, the business is aware they are scamming customers by not providing adequate customer services. Please be aware there seems to more benefit for companies to continue making their profits larger at the consequence of the customers.

Sincerely,

***** ********
Initial Complaint
Date:02/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
30 days and still no answer or retuned contact. They keep taking money out of our account but we can't use their services on the new machine
Business Response
Date: 02/28/2023

From: ***** *********
Sent: Tuesday, February 28, 2023 3:43 PM
To: ****************************** ******************************
Cc: ******* **** *************************
Subject: *** ********

Hi *****.

Thank you for
reaching out.

I see in the
account that someone from sales has been calling yesterday and today to get
some background.

I would like to
speak to get the background and I am happy to assist you.

Please let me know.

Thank you.

Harry

Harry *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** | Hunt Valley, MD | 21031
Email: ***************
Linkedin: ***********************************
Schedule a
Meeting With Me - *************************
*************

**** ******* ** ************ **** ****** ******* *** *** *********** *** *********** *** ************ *********** ******** **** *** *** *** ** *** ************ ***** ****** ** *** *** *** *** ******** ********** *** *** *** ****** *********** ** **** **** ******* ** *** ************ ** *** **** ******** **** ************* ** ****** ****** ****** *** ****** ** ****** ****** *** ****** **** ******* *** *** *********** **** **** ********* **** **** ***** ***** ********** ** ** ***** ** ********** ** ** ***** *** ** ** ******** ********** ************ ** **** *** ******** *** ******* ** *** *** ****** ***** ** * ****** *** ********** **********
****** ******** *** *********** ****** ********

******************
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21**************** and joins Nasdaq ****************

Nayax Capital – ******** *** ********* ******* **** ****** *** ********* ** ***** ***** ** ******** ******* *** *** ****** ** ***** ******* ********* ** ***** *** **** ** ** ***** ** *** *** *** ** ***** ***** ** *** ** *** ******* ******* ********* ** *** ****** ***** ****** **** ******** *** *** *** ***** **** ** *** **********
*** **** * ********* ***** ** **** **** ****** *** ***** ********** * **************** *** **************** *** *****************
***** **** *** **** ******** ******** **** ****** ***************************** *** ************ *** ******* *** ** **** ** ** *** ******* *** ********** *** ***** ******** *** ******** ********** ** ***** ******** *** *** ****** *** ********* ****** **** ******** ********** ******** ** **** *** ********* ******** ***** ******* *** ***** ***** **** ** *********** ** ******** *** ************ *** **** *** ********* ** ***** **** ** ******* **** ****** **** **** ****** ******* ** **** ******* ******** ******* ******** ********* ****** ****** *** *** ***** ******* **** ********** *** ***** ***** ***** ***** ** **** *** ******* **** *** *** ******** **** ** ***** ********* ***** *********

Technology Matters
- **********************************************************************************************************************************************

Did you know Nayax
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

EasiFit for MEI
Validators - **************** (see attached)

Multi-Vend with EMV
and no High Customer Preauthorization’s – **** ****** **** ********* ** ****** **** ******** ******** * ****************

NovaMarket - ****************

Thank you.

*************************************

Nayax (****************),
** **** **** ********** ******** ** *** ********* *** ***** **** ** ********* ************ ********** ** *** ******* ****** *** ** *** ****** ********** ******** *** ********** * ******** ********* *** ******* ** ** ******** ******** *** ******** *** ********* ***** ******* ******* ********** *********** *** ********* ******** *********** *** ******** ******** ********* ** ******* ********* **** ******** ********* ********* ******** ************ ********* ******** ********** *** ******** *** **** **** ****** ** **** ** ****** ** ** *********** ***** *** **** ********* ***** ********** *** ********** ****** ******** ** ** ********** **** ** ***** **** ********

Customer Answer
Date: 03/03/2023

Complaint: ********

I am rejecting this response because sales does not want to help me since I am not buying a new unit. They are pointing to tech support which is the original complaint. no one acted on a critical service need ticket for 40 days. Now there is still an open service ticket requesting the money they took from us be refunded since we had no service for over 40 days due to their inaction. That refund request is going on 10 days with no answer/response

Sincerely,

***** ********
Business Response
Date: 03/03/2023
Hi *****.
Thanks for the message. I have left a few voice mails on your cell since Monday to seek details so I can assist. I just left you another voice mail as few minutes ago. Since I am on scheduled calls much of the day, if you get my voice mail, please let me know an expressed day/time when you will be available and I will schedule it, to avoid phone tag.
Looking forward.
Thank you and have a great weekend.
Harry
Harry *********
Senior Director of Solution Sales, Nayax
***************
************
Customer Answer
Date: 03/09/2023

Complaint: ********

I am rejecting this response because: It is still in progress. Harry and I did finally speak and he is giving us a 3 month credit for the problems. Once I see that credit then I will accept the resolution

Sincerely,

***** ********
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a charge in my account for something, but haven’t used any of your card readers in my life. Need that money out back in my account
Business Response
Date: 02/28/2023
Hi ****

Thank you for
reaching out. As you can see when look on the BBB website under Nayax - **************** , you can better understand any confusion as to who Nayax is worldwide.

As a review, Nayax
engineers and manufactures the credit card readers that are on 100’s of 1000’s
of unattended machines around the world (in over 70 countries). When one sees
Nayax on their credit card statement that means that that card would have to
have been physically swiped or inserted on one of our readers on some machine.
These machines can be vending machines, air/vac machines at gas stations, car
washes, luggage carts at airports; amusement machines, and 100’s of types more.
Every transaction is stored in our system for us to pull up and see on what
machine the transaction occurred. The machine owners when they buy our devices,
have us act as their merchant on record and we take all the funds from the
customers and reimburse the machine owners minus their fees. We are in essence
also a huge international processing company. We get many callers like you
calling asking question every day. It is a natural part of our business.

If this does not
jog your memory for the date of the transaction that you made the purchase,
please contact Nayax at ###-###-#### and they can look up the transaction and
help jog your memory or as needed issue a refund.

Also feel free to email
me (*****@nayax.com)
or call me direct ###-###-#### to reach me if anything I wrote is confusing. If
I am on the phone, please leave me a message and I will call you right back.

Thank you.

************************
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21**************** and joins Nasdaq ****************

Nayax Capital –
Exciting new exclusive program that offers our operators no money down, %0
interest devices and can extend to their machine purchases as well. Too good to
be true? It is. Who can we offer this. As one of the largest payment providers
in the world, Nayax brings much leverage and now can offer this to our
operators.
HOT News –
Customers small to huge keep coming for Nayax Technology - **************** and **************** and ****************.
Nayax does not sell
“vanilla readers” that accept ***************************** and ************
and ******* *** as many do as the readers are outsourced and white labeled. Our
devices, engineered by Nayax directly for the world, are strategic tools, with
specific technology features to help our operators increase their revenue and
lower their cost of operations. We engineer and manufacturer for over 60+
countries in every type of machine that exists from more simple vending to very
complex Electric Vehicle Charging Stations, unlike others who buy basic readers
from outsources and white label their names on them for resale. Read and see
visually many of these exclusive Nayax features.

Technology Matters
- ************************************************************************************************

Did you know Nayax
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

Multi-Vend with EMV
and no High Customer Preauthorization’s – This allows your operators to safely
sell multiple products - ****************

NovaMarket - ****************

Thank you.

***** *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
11350 McCormick
Road Executive Plaza 1 Suite 1004 | Hunt Valley, MD | 21031
Email: *****@nayax.com
Linkedin: www.linkedin.com/in/**************/
Schedule a
Meeting With Me - ****************
www.nayax.com

THIS MESSAGE IS CONFIDENTIAL This e-mail
message and any attachments are proprietary and confidential information
intended only for the use of the recipient(s) named above. If you are not the
intended recipient, you may not print, distribute, or copy this message or any
attachments. If you have received this communication in error, please notify
the sender by return e-mail and delete this message and any attachments from
your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains
commercial information, it will not obligate the company in any way unless
there is a signed and authorized agreement.
Please consider the environment before printing

*************************************

Nayax (****************),
in over 600K unattended machines in 60+ countries and banks with 45 financial
institutions worldwide, is the leading Global end to end retail technology
platform for unattended & attended commerce. Our mission is to simplify
commerce and payments for retailers while driving growth, optimizing operations,
and enhancing consumer engagement. Our platform empowers retailers to provide
consumers with digital, cashless, connected commerce experiences, enhancing
consumer conversion and loyalty. Why does this matter to you? It allows us to
exclusively offer you many important money generating and efficiency saving
features at no additional cost to drive your revenue.
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 new card readers, submitted all the required information for account setup and device activation and was told it could take up to 10 DAYS to turn on my card readers after being approved. I've never heard of a company taking 10+ days to turn on a device. Regardless, I'm am now past the 10 day mark and my card readers still haven't been activated. I'm losing money and my customers are dissatisfied. I considering switching to their competitor which only takes a max of 3 days to get the account setup and devices activated. This is crazy.
Business Response
Date: 02/28/2023
***** ***** *********
***** ******** ******** *** **** **** **
*** ********************** **********************
*** ******* **** *************************
******** *** ********

Hi *****.

Thank you for
reaching out. I see your distributor sent you the old manual form. Since, Nayax
a very large company, grew exponentially last year with customers moving over
to Nayax from other companies for Nayax technology, months ago we went to an
all-automated onboarding system now is use by our OEM’s and Distributors, which
is very fast and stopped using the old manual form. I am sorry you got the old
form which did delay you expectedly, and we will reach out to the Distributor
to make sure future customers utilize the automated onboarding process.

Please feel free to
reach out to me anytime.

All the best,

Harry

************************
Nayax Rings NASDAQ Opening Bell valued at $3BIL on 9/21**************** and joins Nasdaq ****************

Nayax Capital –
Exciting new exclusive program that offers our operators no money down, %0
interest devices and can extend to their machine purchases as well. Too good to
be true? It is. Who can we offer this. As one of the largest payment providers
in the world, Nayax brings much leverage and now can offer this to our
operators.
HOT News –
Customers small to huge keep coming for Nayax Technology - **************** and **************** and ****************.
Nayax does not sell
“vanilla readers” that accept ***************************** *** ************ *** ******* Pay as many do as the readers are outsourced and white labeled. Our
devices, engineered by Nayax directly for the world, are strategic tools, with
specific technology features to help our operators increase their revenue and
lower their cost of operations. We engineer and manufacturer for over 60+
countries in every type of machine that exists from more simple vending to very
complex Electric Vehicle Charging Stations, unlike others who buy basic readers
from outsources and white label their names on them for resale. Read and see
visually many of these exclusive Nayax features.

Technology Matters
- ************************************************************************************************

Did you know Nayax
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

EasiFit for MEI
Validators - **************** (see attached)

Multi-Vend with EMV
and no High Customer Preauthorization’s – This allows your operators to safely
sell multiple products - ****************

NovaMarket - ****************

Thank you.

Harry *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** * **** ******* ** * *****
****** ***************
********* ***********************************
******** * ******* **** ** * ****************
*************

THIS MESSAGE IS CONFIDENTIAL This e-mail
message and any attachments are proprietary and confidential information
intended only for the use of the recipient(s) named above. If you are not the
intended recipient, you may not print, distribute, or copy this message or any
attachments. If you have received this communication in error, please notify
the sender by return e-mail and delete this message and any attachments from
your computer. This mail shall notbe considered as an offer or acceptance of an offer and if it contains
commercial information, it will not obligate the company in any way unless
there is a signed and authorized agreement.
Please consider the environment before printing

*************************************

Nayax (****************),
in over 600K unattended machines in 60+ countries and banks with 45 financial
institutions worldwide, is the leading Global end to end retail technology
platform for unattended & attended commerce. Our mission is to simplify
commerce and payments for retailers while driving growth, optimizing operations,
and enhancing consumer engagement. Our platform empowers retailers to provide
consumers with digital, cashless, connected commerce experiences, enhancing
consumer conversion and loyalty. Why does this matter to you? It allows us to
exclusively offer you many important money generating and efficiency saving
features at no additional cost to drive your revenue.
Customer Answer
Date: 03/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Nayax machine, they refuse to actually on board the machine even though we have turned in all paperwork and waited over two weeks.

Then they actually charged us for a "month of service" when they refuse to actually turn on the service.

We have sent multiple help tickets in and have so far spent 8 hours on the phone to no avail.
Company is failing to deliver, all buyers be warned. we will likely have to file a small claims court suit to recoup the cost of device and bogus charge; costing us more time and money.
Business Response
Date: 02/27/2023
From: ***** *********
Sent: Monday, February 27, 2023 3:07 PM
To: ************************** **************************
Cc: ******* **** *************************
Subject: *** ********

Hi ****.

Thank you for
reaching out.

I did some research
and I am not finding anything out of the ordinary. I looked the account up and
see an email was sent with login and password and that the account was
activated on 12/28/22022 to the email address ************************* and the onboarding and compliance was completed on 1/14/2023. I also see your
customer’s transactions were started 2/17/23 which means the first
reimbursement would be this Friday 3/3/2023.

All looks in order
to me from the background I see in the system.

I am happy to speak
and gain other information if I am missing something which possibly I am.

Please send me an
email and I am happy to schedule a call. Also please feel free to reach out to
me anytime you desire.

Thank you.

Harry

*******************
***** ***** ****** ******* **** ****** ** ***** ** ***************************************************************************** *** ***** ****** *************************************************************************************

Nayax Capital – ******** *** ********* ******* **** ****** *** ********* ** ***** ***** ** ******** ******* *** *** ****** ** ***** ******* ********* ** ***** *** **** ** ** ***** ** *** *** *** ** ***** ***** ** *** ** *** ******* ******* ********* ** *** ****** ***** ****** **** ******** *** *** *** ***** **** ** *** **********
*** **** * ********* ***** ** **** **** ****** *** ***** ********** * **************** *** **************** *** *****************
***** **** *** **** ******** ******** **** ****** ***************************** *** ************ *** ******* *** ** **** ** ** *** ******* *** ********** *** ***** ******** *** ******** ********** ** ***** ******** *** *** ****** *** ********* ****** **** ******** ********** ******** ** **** *** ********* ******** ***** ******* *** ***** ***** **** ** *********** ** ******** *** ************ *** **** *** ********* ** ***** **** ** ******* **** ****** **** **** ****** ******* ** **** ******* ******** ******* ******** ********* ****** ****** *** *** ***** ******* **** ********** *** ***** ***** ***** ***** ** **** *** ******* **** *** *** ******** **** ** ***** ********* ***** *********

Technology Matters
- ************************************************************************************************

Did you know Nayax
recently released a self service troubleshooting process - ****************

Instant Receipts - ****************

EasiFit for MEI
Validators - **************** (see attached)

Multi-Vend with EMV
and no High Customer Preauthorization’s – **** ****** **** ********* ** ****** **** ******** ******** * ****************

NovaMarket - ****************

Thank you.

Harry *********
Senior
Director of Solution Sales

Mobile:
###-###-####
Phone: ###-###-####
***** ********* **** ********* ***** * ***** **** | Hunt Valley, MD | 21031
Email: ***************
Linkedin: ***********************************
Schedule a
Meeting With Me - ****************
*************

**** ******* ** ************ **** ****** ******* *** *** *********** *** *********** *** ************ *********** ******** **** *** *** *** ** *** ************ ***** ****** ** *** *** *** *** ******** ********** *** *** *** ****** *********** ** **** **** ******* ** *** ************ ** *** **** ******** **** ************* ** ****** ****** ****** *** ****** ** ****** ****** *** ****** **** ******* *** *** *********** **** **** ********* **** **** ***** ***** ********** ** ** ***** ** ********** ** ** ***** *** ** ** ******** ********** ************ ** **** *** ******** *** ******* ** *** *** ****** ***** ** * ****** *** ********** **********
****** ******** *** *********** ****** ********

*************************************
***** ******************* ** **** **** ********** ******** ** *** ********* *** ***** **** ** ********* ************ ********** ** *** ******* ****** *** ** *** ****** ********** ******** *** ********** * ******** ********* *** ******* ** ** ******** ******** *** ******** *** ********* ***** ******* ******* ********** *********** *** ********* ******** *********** *** ******** ******** ********* ** ******* ********* **** ******** ********* ********* ******** ************ ********* ******** ********** *** ******** *** **** **** ****** ** **** ** ****** ** ** *********** ***** *** **** ********* ***** ********** *** ********** ****** ******** ** ** ********** **** ** ***** **** ********
Customer Answer
Date: 03/01/2023

Complaint: ********

I am rejecting this response because:
Instead of communicating effectively and turning on the system as was stated by Nayax, i had to start an online flame war to get enough attention to turn on the machine. I was forced to do an extra 10 hours of work because they Nayax customer system is not designed well enough. The different facets of Nayax do not communicate to each other and they generally refuse to answer customers.
Once I did the extra work, the machine was finally turned on, but I should not have had to do the extra work as we paid for the system. We also were illegally charged as Nayax was not allowing us to turn the system on but charged for a month of service.
We lost out on sales and on work time due to nayax customer service being inadequate.
However, now that I got Nayax to actually hold up their side of the contract, the system seems to be working well.
We still seem to be getting charged for a month of service that was during the time of Nayax not answering us or allowing us to turn on the machine. Hopefully Nayax Finance can fix that issue and we can all move on.

Sincerely,

**** *******
Business Response
Date: 03/03/2023
Hi ****.
Thanks for getting back. As a very large and very successful Global engineering/Technology company, we automate as many functions as possible and manually adjust as the need arises. In your case you were billed as the automation assumes as with most customers, you'd be operational based on the information I shared above. Of course, if you were not operational, we would credit back any monthly fees while you were not activated. I am not sure if you requested this already with our Finance Group and they have this in motion or not. Please email me *************** or text me ###-###-#### and I am happy to followup or ensure the credits will be issued to you account.
Thank you, as always,
Harry
Harry *********
Senior Director of Solution Sales, Nayax
***************
###-###-####
Customer Answer
Date: 03/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, though it took extra time and effort on my part.

Sincerely,

**** *******

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