Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NextCar All Vehicle Rentals has 23 locations, listed below.

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• 

  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  18707 N Frederick Ave Gaithersburg, MD 20879-3164

• 

  NextCar

  6500 Baltimore National Pike Ste 2 Catonsville, MD 21228-4200

• 

  NextCar

  101 E North Ave Baltimore, MD 21202-5907

• 

  NextCar All Vehicle Rentals

  109 Main St Laurel, MD 20707-4305

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2024, I received an official email from Priceless Rent a Car confirming my vehicle reservation under confirmation number PRWEN10451910 and rental agreement number ******. The reservation was for an Oversize SUV (OFDN), scheduled to be picked up on December 26, 2024, at 9:00 a.m., and returned on January 3, 2025, at 9:00 p.m., at a total cost of CAD $676.60.Upon arriving at the rental location on December 26, I was informed that the vehicle was not available and that they had no other vehicles available to rent. As a temporary solution, I was loaned a small car to transport luggage and resolve urgent matters, but this was not the vehicle I had reserved or paid for.I returned the small car the next day, December 27, 2024, and was told by Priceless staff that I would not be charged at all due to the inconvenience and service failure. As a result of their inability to fulfill the contract, I was forced to rent a vehicle from another company, incurring additional unplanned expenses.Despite this, at the end of December, I discovered that Priceless charged my credit card the full amount of $676.60 CADfor a service they did not provide. I immediately began a dispute process, contacting both the franchise and corporate offices of Priceless. To date the local franchise has NOT responded, even after corporate franchise representatives efforts calls and emails.

  Business Response

  Date: 05/28/2025

  See attached where the location has refunded $758.23 CAD.  This will thus close this claim.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went here to get a rental on the 4th of May and returned it yesterday the 7th as stated in the rental agreement. I am due a 350 deposit, but my issue is my card was charged again for a "smoking fee" at least that's what they told me when I called. The thing is I don't smoke. I tried speaking with the manager and the other representatives kept giving me the runaround about when he was in. I want my deposit, plus the extra ****** they took out of my account.

  Business Response

  Date: 05/09/2025

  I've contacted the location and spoke to the general manager (***) who has assured me the unit had been smoked in per their check in procedures.  No adjustments will be made to this transaction per our terms and conditions for rental on the agreement the client has sent.

  Customer Answer

  Date: 05/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23302893
  
  I am rejecting this response because:
  I do not smoke. The car was not smoked in. I cannot be around it due to my condition. And the fact that the manager stated that, but wouldn't take my phone calls or call me back when I left a message with the other employees twice on two different days with no call back is very unprofessional. Going off someone's word that won't even pick up the phone and talk to a customer is ridiculous and I would like to proceed forward with this because just stating that something smells like smoke is a broad statement to take someone's money.
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vechicle from priceless rental miami i have been calling serval time about my deposit of $250 which $150 was sent out my banks changed i have email them serval times giving them my new account number i have called serval times when i tell them my name and what im calling for im placed on hold no one never comes back to the phone

  Business Response

  Date: 05/09/2025

   

   

  Below is the email we sent Ms. ************ The location will call her today and get new card info to do the refund.  The attempt was already made (see card receipts for failed transactions) and no other contact was able to be made.  We want to rectify this and will work TODAY to get that done for our client.

  From:  Priceless Support <*******************************************************************>
  Sent:  Tue, Apr 29, 2025 at 12:00 pm
  To: Smallwoodb
  Cc:  ************************ Juanmcuadrado05, ***** *******
  4A15D0AA97D04F25B81070CA3F4CAAA3.jpeg (21.2 KB)
  Dear *******,
  Thank you for your follow-up regarding Ms. ****** *****.
  We have reviewed her case, and unfortunately, we have not been able to process the deposit refund because the card on file appears to be restricted or blocked. Please find the attached receipts for reference.
  We kindly ask that Ms. ***** contact her bank or provide an alternative payment method if possible, so we can proceed accordingly.
  Best regards,
  ******** *******
  -----------------------------------------------------------------------------------------------------------------------
  Added by ******* ********* ************************************* on 04/29/2025 12:49 PM

• Initial Complaint

  Date:04/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complain is for Priceless Car Rental located: ******************************* ************************* I booked a Priceless rental through Priceline for a rental car totaling $60 @ $12 a day. It was too good to be true. I received a bill for $351.79 Priceless Rental car, they're charging additional fees for car insurance, by not accepting customer's personal insurance. Instead, request customer purchase their ******************************** ('SLI'): in excess of the coverage provided under the rental agreement up to a maximum protection of $500,000. (Stating it's Florida State law that customers have SLI coverage).After explaining I have full coverage car insurance, I will also be paying with an **************** or Discover card that doesn't require any additional insurance. The guy then stated they did not accept AE cards, and it was FL state law not Priceless. Please audit/review this company. The staff is trained to use the state of ******* to charge additional fees for insurance coverage.I also, explain to the guy, their website says Florida resident is required to have coverage.He again stated it's Florida state law for everyone to purchase FL SLI coverage

  Business Response

  Date: 05/09/2025

  First of all, I apologize for the stress and confusion of the situation.  All companies have Terms & Conditions which must be met to qualify for rentals and differ from one brand to another.  My theory, since I was not with you at the counter is you did not qualify, in some way, shape, or fashion, to rent from the location without purchasing the insurance products to meet our guidelines that are on all of our online travel agency portals.  Again, I cannot tell what the reasons were but if we would not have added them to your contract we would not have let you take the rental on the reservation you made with us.  No adjustments are due or will be made in this transaction.  ***** ******, NP Auto Customer Care.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Priceless Car Rental regarding their predatory business practices, lack of empathy, poor customer service, and inadequate communication during my recent rental experience.On 4/19I rented a vehicle from Priceless Car Rental at *****. Despite presenting my valid car insurance and liability coverage information, I was forced to purchase additional insurance from the rental company. The policy provided by Priceless Car Rental did not clearly highlight the level of liability coverage, which led to confusion and frustration.Initially, I was covered for liability up to $100,000, but at the last minute, the company changed the required coverage to $300,000. This sudden change was not communicated clearly and felt like a deliberate attempt to extract more money from me.Throughout this process, I experienced a complete lack of empathy and customer service from the staff. My concerns were dismissed, and I was repeatedly told to read the policy without any effort to explain or assist me. The communication was inadequate, leaving me feeling unsupported and taken advantage of. I was turned down for a refund of $45.60 which I paid thru expedia and they are holding on to the funds. The care was never picked up and I attempted to cancel then. They refused to refund me the money and services were never extended by them. I believe these practices are predatory and need to be investigated. I request that the Better Business Bureau look into this matter and take appropriate action to prevent other consumers from experiencing similar issues.Thank you for your attention to this matter. I look forward to your prompt response and resolution.

  Business Response

  Date: 05/09/2025

  First of all, I apologize for the stress and confusion of the situation.  All companies have Terms & Conditions which must be met to qualify for rentals.  My theory, since I was not with you at the counter is you did not qualify, in some way, shape, or fashion, to rent from the location without purchasing the insurance products to meet our guidelines that are on all of our online travel agency portals.  Again, I cannot tell what the reasons were but we would have added them to your contract and let you take the rental on the reservation you made with us.  No adjustments are due or will be made in this transaction.  ***** ******, NP Auto Customer Care.

  Customer Answer

  Date: 05/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23245204
  
  I am rejecting this response because:  The reservation was made thru Expedia and Expedia contacted the Vendor.  The vendor denied the reinbursement of the funds.  This was done via the phone and the agents name was not provided.  The Itinerary number under expedia  73055546375432 with a pick up date of April 26th under my name ****** *****.  I wish for the funds to be sent back to Expedia and this way they can refund me directly. 

  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priceless cancelled a car reservation for no reason at all which was made on Feb. 22 for pick up at ***************** on the day of pick up April 16 - ************ should not be able to conduct business in this fashion and a warning and compensation is due.

  Business Response

  Date: 05/09/2025

  This reservation is under ****** **** (PRPGP10501298) so it took time to figure that out.  The location involved stated that they held the car to the time (and beyond the 2 hours required on the terms and conditions) of rental and the client never showed up.  At that point, the held unit is released for others to rent.  This happens often times when flights are delayed.  If the client will go to Priceline, give them the reservation number above and they purchased trip protection, they will get a refund for this.  Otherwise, there are no adjustments or refunds to be done on this transaction from the location as they held the unit as agreed.  ***** ******, NP Auto Customer Care

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This rental company has our address listed on their website as a pick up location.I tested booking a reservation, spoke with an agent, she let me know actual pick-up address *****************************************************. She was told 6200 Hollywood is under renovation. Almost certain this is a scam based on reviews and a woman who stopped by el Centro yesterday looking for her rental.

  Business Response

  Date: 05/07/2025

  This is really not a complaint, it is a bunch of here say by someone who's an outside party without all of the needed info.  The location is legitimate and is listed on ALL of our online travel agencies as Priceless Car rental.  The screen shots are legitimate he provided.  Our client made their reservation a while ago and therefore had the wrong address.  NO FRAUD INTENDED AS YOU INCORRECTLY STATED.  Almost certain is not certain and is not in this case either. Thanks...  ***** L

  See location data below.

  **************

  **************
  *********************************

  *******************;90046

  Customer Answer

  Date: 05/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23205123
  
  I am rejecting this response because:
  

  This is still occurring and we had 2 people show up this week to our address. Rental car company needs to change the vehicle pickup address.
  
  Regards,
  
  ***** ***
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 05/28/2025

  The response can be rejected.  Nothing more can be done at this point.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a Car from Next Car in *************** and per their agreement I would receive my $250 refund within 15 business days of the date returned which was 1/6. As of 4/15 I have not received this refund and I have contacted the corporate team 2 times and tried calling the location multiple times with no luck.

  Business Response

  Date: 05/09/2025

  EMAIL SENT TO CUSTOMER TODAY VIA SJU ********************** LOCATION:

  Dear ****** *******,
  Thank you once again for reaching out. I fully understand your frustration, and I apologize for the ongoing delays in resolving your refund.
  Please know that I am still actively working to expedite the process, and I am continuously following up with the relevant departments to ensure this matter is addressed as quickly as possible. Unfortunately, I do not have any new updates at the moment, but I want to assure you that I am doing everything I can to accelerate this process.
  I deeply regret the inconvenience this has caused, and I truly appreciate your patience throughout this time. As soon as I receive any substantial update, I will inform you immediately.
  Thank you for your understanding, and I remain committed to resolving this matter as swiftly as possible.
  Best regards,
  
  **** Molina  | Call Center Team Leader
  a: P.O. Box *****, ************, P.R. | 00937-1092
  e: ********************************************************************************** | w: ****************************************************
  p: ************ 

  Customer Answer

  Date: 05/22/2025

  This has not been resolved and I have now been waiting for 6 months. Action needs to be taken by this company to comply with their own agreement. 

  Business Response

  Date: 05/31/2025

  I represent the franchisor, NP Auto Group.  The location is an autonomous entity that is a franchisee of ours.  I am responsible to communicate issues that have been raised regarding their processes and procedures to inform them and ultimately remedy them.  This claim is going to be resolved but I cannot affect the timeframe of that, unfortunately.  I've sent them an email with the BBB Screenshot and will monitor this until it is completed.  ***** ******-NP Auto Group Customer Care

  Customer Answer

  Date: 06/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23206864
  
  I am rejecting this response because:
  
  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rental car was reserved and paid for through ************* from Priceless Car ************* on 1-20-2025 for the dates 2-21-25 to 3-3-2025 in the sum of $128.07 The collision coverage was declined at the time of booking. Upon arrival to Priceless Rental Facility on 2-21-2025 at at first they tried to refuse rental to me after providing them proof on my State Farm Car Coverage stating I needed to have 3 million in liability coverage. I requested they show me their policy with coverage that is 3 million, they refused. Eventually they agreed, but insisted that I had to take their collision coverage at $40/day, and in addition told me I couldn't use my EZ pass tag that I had with me and wanted to charge ne an addition $10/day for their Sun Pass. I use my NY EZ Pass all the time with rental cars in *******. This set up was a total bait and switch, and there was another consume present that I witnessed the same thing happen to. I refused the rental and had to find a last minute rental at the airport costing me $997.88. I am seeking the reimbursement of the rental car from Via as well as the fees paid to Priceless for the total amount of $1125.95

  Business Response

  Date: 05/09/2025

  First of all, I apologize for the stress and confusion of the situation.  All companies have Terms & Conditions which must be met to qualify for rentals.  In your VIA receipt, I see that you purchased Tolls and Insurance.  That is what you were upset about with our company's counter procedures.  My theory, since I was not with you at either counter is you did not qualify, in some way, shape, or fashion, to rent from either company without purchasing the *** (collision damage waiver) or toll pass program.  Again, I cannot tell what the reasons were but you ultimately paid VIA for the items we would have added to your contract and let you take the rental on the reservation you made with us.  No adjustments are due or will be made in this transaction.  ***** ******, NP Auto Customer Care.

  Customer Answer

  Date: 05/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23198854
  
  I am rejecting this response because:
  The merchant falsely advertised said product and made unreasonable demands for conditions of rental upon me arriving to pick up rental car. The merchant runs a total bait and switch operation and even when I was present placed unreasonable demands to other patrons in order for them to obtain their air already contracted rental. The extra expense and mental anguish they placed on myself, my family and other would be renters was and is unacceptable and therefore I would like they monies stayed in my original complaint be promptly awarded to me and if not I am seeking  punishment on behalf of the BBB so that there are no further victims  Should my retribution request be not met I shall pursue my options through other means punishable by law  

  
  Regards,
  
  *** ****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company marked me as a no show for the vehicle even though I arrived immediately after my flight to retrieve the car. They said if I wanted to reinstate my rental, I'd have to pay an additional $60 per day on top of what I already paid. They also informed me that they did not accept my car insurance and they'd have to place an additional $1,500 hold on my credit card for potential damages. I left without a vehicle and they refused to explain the legitimacy of my "no show" when I did show up and they refused to refund me my deposit which was $114.

  Business Response

  Date: 03/24/2025

  This response is for Reservation #PREXP10501113.  The terms and conditions state that we will hold your reservation for 2 hours.  After that, it is cancelled by the system and must be retrieved with the re-instatement fee added.  There is nothing I can do to change that.

  As for the insurance terms and conditions, all of those are stated together with the others at the reservation site.  If you prepay to get the discount benefit and don't cancel with a 48 hour notice, the fees are non-refundable and non-transferable.  The one way that would allow for a refund is if you purchased the trip protection from Expedia (in this case).  You would need to submit your claim to them for examination and potential reimbursement.

  There are no adjustments to be given in this matter.