Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NextCar All Vehicle Rentals has 23 locations, listed below.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  109 Main St Laurel, MD 20707-4305

• 

  NextCar All Vehicle Rentals

  22231 Three Notch Rd Lexington Park, MD 20653-2006

• 

  NextCar All Vehicle Rentals

  951 N Frederick Ave Gaithersburg, MD 20879-3303

• 

  NextCar All Vehicle Rentals

  1570 Rockville Pike Rockville, MD 20852-1602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: Priceless Car Rental in ***** ** Date: 2/27/2025-3/4/2025 Car Rental Agreement #***** A few things were concerning/went wrong. Our personal auto insurance was not accepted and we weren't allowed to waive insurance. They charged us $50/day + $2/day service fee but the sign in their office states a cost of $30/day for insurance. When we questioned the agent, he informed us the lower rate was for customers who walked in that day, we reserved the car online via a Priceline flight/car package. We were also charged a refundable $200 security deposit. None of these fees were communicated to us prior to our arrival at the facility. We were told if we canceled our reservation, we still would have been charged and then we'd need to **** or get a taxi back to the airport in order to get a car from another agency. We proceeded with the rental but felt that practices were unethical, almost a bait and switch scenario. On the shuttle back to the airport on 3/4/25, we heard the same complaints from 4 other parties on our shuttle. On March 4, I also received an email stating our $250 security deposit had been refunded. The rental agreement attached contained what appear to be full credit card numbers not belonging to us and our **** was never credited $250.00. I've contacted Priceless via email and phone calls several times and have received what seems like a canned response of "we're looking into it". It's been 2 weeks with no satisfactory response. I've asked them to refund the insurance charge of $260.00. As the agent stated on 2/27, the $200.00 security deposit was refunded on 3/4 when we returned the car... this security deposit amount does not match the email I received stating the $250 security deposit was refunding.

  Business Response

  Date: 03/24/2025

  In my response, I will focus on the deposit since the other points are Terms and Conditions, which if not agreed to, stop the rental transaction from proceeding.  Since the customer ultimately agreed and signed the contract, those will stand unchanged and un-adjusted.

  As for the $250 deposit, in most instances, the deposit is done as an AUTHORIZATION on the card, not a CHARGE.  In that case, the money is never taken off of the card, it is only held.  When the return is done, the hold is released and the money is back to the available balance.  Since it was never taken OFF the card as a charge, it will not be put back on the card as a credit.  It is a transparent transaction that would have only showed up if the customer would have owed something on return.  That aspect of the claim also is unchanged and un-adjusted.

  Customer Answer

  Date: 03/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23076071
  
  I am rejecting this response because:

  While the insurance policy may be listed in terms and conditions, the information is not front and center when booking online.  Meaning, no warning pops stating "we only accept x insurance companies and if you don't have one of these policies, you will be charged $50/day and you must accept our insurance".  This varies from other rental car agencies I've booked with in the past.  Typically, a customer can waive insurance if they are covered for rental cars under their own, which I am.  At the point I signed the agreement, I was standing in their office with no other options but to lose the non-refundable amount I pre-paid when reserving the car and to put out money to get an **** or taxi back to the airport to start over with another car rental agency. 

  It's also unethical to have 2 different rates, one that is $30/day if just walked in vs. reserving a car ahead of time at a rate of $50/day, which is what we were forced to pay.  The other issue that has yet to be addressed is the fact I received an email stating a different security deposit amount (speaks to sloppy bookkeeping) along with displaying FULL credit card numbers, which do not belong to me.  This is a PPI violation and has me concerned about my information being displayed in someone else's email.

  I responded to the the car agency again with these same callouts and honestly, it's also very disappointing that after raising these issues, they've never even apologized or taken accountability for the issues that have resulted in my complaint.  Obviously, this experience was poor enough to warrant the time I've been spending to document the issues, call them and email them multiple times, reach out to the BBB along with filing a complaint with the ************************'s office.  There are too many fail points within the customer experience, this is what has prompted my repeated outreach via multiple channels and to multiple agencies and why I do not accept their response.
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/27/2025

  In my response, I will focus on the deposit since the other points are Terms and Conditions, which if not agreed to, stop the rental transaction from proceeding.  Since the customer ultimately agreed and signed the contract, those will stand unchanged and un-adjusted.
  As for the $250 deposit, in most instances, the deposit is done as an AUTHORIZATION on the card, not a CHARGE.  In that case, the money is never taken off of the card, it is only held.  When the return is done, the hold is released and the money is back to the available balance.  Since it was never taken OFF the card as a charge, it will not be put back on the card as a credit.  It is a transparent transaction that would have only showed up if the customer would have owed something on return.  That aspect of the claim also is unchanged and un-adjusted.

  Where our client is upset about the terms and conditions not being like other companies, there is nothing to be done since those are disclosed on ALL of the online travel agency portals including ours.  It simply is the way we do business versus other providers.  Again, no adjustments to be made on that claim.

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue regarding the refund of my deposit for the vehicle I returned on February 18, 2025 in Next car, ************, **. As per their policy, I waited the stipulated 15 business days for the refund to be processed. However, as of today, March 17, 2025, I have yet to receive my deposit.I have contacted both the main office and the Puerto Rico office on three separate occasions regarding this matter. Each time, I was assured that someone would follow up with me, but unfortunately, I have not received any updates or resolution. When I contacted them for the fourth time again today, I was informed that I would have to wait an additional 15 business days to get an answer in regards to my refund. This is both unfair and unprofessional, as I have already waited the required time and fulfilled all conditions on my end.The confirmation number for my transaction is PRWLNC0699419. I kindly request that you investigate this matter urgently and provide me with a clear update on the status of my refund.

  Business Response

  Date: 04/07/2025

  The complaint is valid and is still waiting for the $250 deposit to be processed.  I know it's on the radar, just don't know when it will be done.  I am so sorry.

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unpleasant because it did not provide any different information that the company already provide to me. 
  
  Regards,
  
  ****** ****** *******
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *********.I rented a car on 8/30/24 from the *************** location.The first car had a broken USB. The second had no A/C , and the third bc final car I drove off with had multiple dents and a check engine light and the car wouldnt go past 60 mph while making loud noises and slowing down when I excellerated . It was NOT SAFE . I called the location to explain and the told me to return the car. I returned the car the same night 8/30/24 @ 9:21 PM with my boyfriends mom following behind to ensure I would get back to the rental location safely. When I arrived the manager was not there . The lady at the desk said only the manager,**** could make the refund and wrote his information at the top of my paperwork . I called the next day and spoke to **** who told me he wont refund me because I was just not happy and he hung up on me . I called back and he told me to stop calling and hung up again. I have photos of the car and its engine light and all the paperwork. I need to be refunded immediately due to the negligence of this business and the unsafe conditions of the vehicle and the less than 24 hours it was in my possession. I attached all the documentation to this email.I was charged $681.31 and the charge came from a Miami Priceless not the *************** location . This was different from the price on the paperwork that stated $655.17. Being that the car was returned the same day due to being not safe to drive , I am requesting you refund the full amount of $681.31 to my account immediately before I have to escalate this further. This is a fraudulent charged based on the evidence and the occurrence of events . Please let me know when I can expect my full refund . Thank you ****** ********* ************ This business then told me they will refund me and then sent an email back a day later saying they actually will not be refunding me. This business is fraudulent I need my money returned asap

  Business Response

  Date: 03/09/2025

  THIS CASE HAS BEEN CONSIDERED EXTENSIVELY by myself (customer care **** and our Franchise Operations Manager (*****) and deemed that the location's decision shall be final.  See notes below which the customer was copied on.  No further actions will be taken on this matter.... ***** ******, NP Auto Group.

   

  We do not see enough evidence to compel them to refund you, additionally, with 2 chargebacks decided in favor of the location, it would appear that all terms and conditions were met.
  
  *****
  
  -----Original Message-----
  From: "****** *****" <******************************>
  Sent: Wednesday, March 5, 2025 7:31pm
  To: ************************************ <************************************************************>
  Cc: ********************************** <***************************************************************>, "******" <************************************>
  Subject: Re: FW: RE: FW: CASE #PR000287: PRPGN10429128- RENTAL CHARGES
  
  
  This business owner stole my money and you are allowing this to happen ?
  
  On Wed, Mar 5, 2025 at 6:30?PM ************************************************************ <************************************************************> wrote:
  ******:
  After review from our Franchise Operations Director, we will not be adjusting this transaction.  Our franchisees are autonomous business owners and we really want them to be that.  Over-riding their input and decisions is a very serious matter that needs reviewed by a few folks and so that has led to the decision to let the transaction stand as it is and we consider this matter closed.
  
  ***** ******
  NP Auto Group Customer Care
  ************
  And what does the Lord require of you?
  To act justly and to love mercy, and to walk humbly with your God.
  Micah 6:8
  
  
  -----Original Message-----
  From: ********************************** <***************************************************************>
  Sent: Tuesday, March 4, 2025 4:00pm
  To: ************************************
  Cc: ************************************ <************************************************************>
  Subject: RE: FW: CASE #PR000287: PRPGN10429128- RENTAL CHARGES
  
  
  PLEASE SEE ATTACHED DOCS 
  
  So in a nut shell customer called trying to return early knowing no refund on rental then called with several attempts to say each car they gave her had something wrong after 3 cars being switched out for customer all in the matter of what looks like on time stamps on ra the same day of pick up returned final car the next day and requested her refund in full for time not used and was explained to what she signed and agreed to. then customer did 2 separate charge backs on this RA the customer lost both of the cases  against location. I do not feel like we should  override the location on this and customer should be held responsible for the charges. not only did they have to do all the work on charge backs she has not been 100% up front and it took me a day to gather info to come to the results here. Took some extra work but in the long run I want to make sure we do the right thing. based on what happen 6 months ago. Thanks all.

  Customer Answer

  Date: 03/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23026575
  
  I am rejecting this response because:
  
  The car was unsafe to drive I only had it for 8 hours because of the unsafe condition it was given to me. This is unacceptable 

  
  Regards,
  
  ****** *********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Priceless Car Rentals out of their ************ location. The vehicle was dropped off on January ******* I was advised I would receive my deposit back of the ****** in 7 to 10 business days. I then called them on the 11th business day to get the status of the refund and they then told me I would get the deposit back on the 15th business day. On the 18th business day I called again because I still did not receive my deposit back in which a representative advised me she would send an email to that location and cc me on it so that the ************ location could provide an update on the status. I received that email on the 19th business day. We are now on the 20th business day and I still do not have my deposit. Upon further research of this company I have discovered that they do this to countless individuals at multiple locations. I do not know how a company can hold on to a consumers deposit for this long. This is an unacceptable business practice and needs to be investigated further

  Business Response

  Date: 02/25/2025

  REFUND IS MADE FOR POS $246.35. AUT CODE#******. CARD#****

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 14, 2025 I reserved a vehicle rental through expedia for Priceless Car Rental, using my debit card to pay half of the rental cost. Once I arrived in ***** on February 18th, I had to wait an hour for the Payless shuttle to take me to their office to get my vehicle. Once at the office I was asked for my license and card, at which time I handed him my license and the card I booked with, which was charged ****** already, at the time of booking. I was told that this card could not be used and it had to be a credit card. So, now, at that point, I am in ***** stranded with no car rental. If they aren't going to let me use a debit card at time of pick up, they should not allow the card to be used at time of booking. Might I add, that the mother and small infant behind me, also couldn't get their rental because they needed a shuttle back to the airport from Payless when they depart ***** at 5am Friday, but Payless said they couldn't shuttle that early. She had put her departure information in at time of booking, which is when they should have told her they couldn't do it. They also took the shuttle back to the airport to find other arrangements. All of this is not good business practice. I would like to get my refund for what I already paid. As now, I am in ***** without a rental car.

  Customer Answer

  Date: 03/01/2025

  Company refunded my money after finding out I reached out to BBB. Thank you! I hope they change their business practices in the future!

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We secured a car rental through Priceless rental on 1/5/25 from Priceline .We called our insurance Allstate prior to see if we had sufficient insurance for a rental and they reassured us we did. When we went to pick up rental on 1/11/25 we were immediately asked for our declaration page from our insurance.When we produced the page they said we were underinsured and said it would be 30 dollars a day extra for my 16 day rental .I declined the agreement on principal alone. At this time they issued me a refund slip and told me they cancelled the agreement. The document said cancelled up at the top right and a negative sign next to the ******. We then took their shuttle back to the airport and I secured another rental with no questions asked. I still have not been reimbursed for this amount. I never used their services. I filed a complaint with my credit card *** which we did not win .On going on ****** reviews I found 2000 reviews all negative many people having the same issues as us. This company is running an obvious scam where they are profiting on peoples cancellation money without having to rent out their vehicles. They lure people in with a lower price and then force everyone to take their insurance .They're were several people in the office at the time that also cancelled. Their site also brags a 5 minute drive from airport where it was a 30 minute drive. This was an extremely stressful start to our vacation epecially for a late 60s couple as we are.Thank you

  Business Response

  Date: 02/24/2025

  ****/*******:
  This is a BBB claim and because he did it through Priceline, it is not as simple as you telling them to refund him.  They won't do it unless he took trip protection which MOST clients do not on a rental car.  In that even, I'd have to get Corporate to refund him and then get it from your rez money.  If that is agreeable, REPLY ALL to this email in the affirmative and I'll proceed.
  
  Mr. Hebeisin:
  I understand your credit card company denied the chargeback and did not refund the money?  I'll reply to all of this through the BBB as well but I want to be as efficient as possible.  Thanks.
  

   

  I WILL UPDATE THIS AS IT PROGRESSES.

  Business Response

  Date: 02/26/2025

  Prepaid rentals are non-refundable and non-transferable.  The reservation could have only been cancelled 48 hours in advance but was not. The client needed to follow the terms and conditions of the online travel agency which they did not.  At this point, there is no remedy to refund them as our location does not get paid until they fill the reservation.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my car on December *******.I was told that I will get my security deposit back within 15 business days from the date of return the car.This date has long past , so I called and requested that they give me back my deposit. They said ok, but they never returned it. I would like my deposit to be returned.

  Business Response

  Date: 03/14/2025

  Per our POS software, this shows this refund is processed. 

   

  SE REALIZA REFUND POR POS $250.00. AUT CODE#******. CARD#****
  -----------------------------------------------------------------------------------------------------------------------
  Added by SHARIELYS ******** ************************ on 03/14/2025 02:50 PM

  Business Response

  Date: 03/24/2025

  According to our internal notes, this refund has been done 3/14/25.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented A car from this place and was charged a $500 hold on card. Returned the vehicle in perfect condition with more fuel than when I got it. Was charged $1100. No one at this place or its corporate office can tell me why? Im gonna dispute the charge with my card company next

  Business Response

  Date: 02/20/2025

  There was damage to the unit upon turn in.  See attached contract.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting for a refund that is > the total rental cost of the car that I returned > 1 month ago.

  Business Response

  Date: 02/10/2025

  The refund has been completed as of today, 2/10/25.  *****

  Business Response

  Date: 02/10/2025

  The refund has been completed as of today, 2-10-25.  Thanks, *****

  Customer Answer

  Date: 02/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  That said, it took a lot of effort on my part to get a simple refund for an overcharge. This should have not been an issue in the first place and I wonder if the business systematically applies a tactic of overcharging, not refunding and delaying the response hoping that a large fraction of customers forget to ask for a refund. 
  
  Regards,
  
  **** ******
  

  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I do not have an exact date that the issue occurred, but I prepaid for my purchase on 12/4/2024. Upon prepaying for my purchase, I selected the cheapest insurance option available on the screen for my rental. When I arrived at the location to pick up my rental, the employee told me that the insurance that I selected was incorrect and that I could not use it. When I asked for an explanation on what that meant, all I was offered was that it was just not correct and I needed to pay more for their insurance. After a few more minutes of trying to understand what that meant, I was given no other explanations other than it just wasnt correct. In a panic because I was to be leaving for my trip in a few hours, I agreed to pay the extra money for whatever insurance was correct. However, I was then informed that I would need to provide two forms of proof of residency in order to be able to rent the vehicle. There was nothing on their website stating that this would be necessary unless I was paying with a debit card, which I was not. I was then unable to rent the car. I was informed to call their customer service for a refund. Upon calling them I was told they would raise the issue higher and I would be contacted within 2-3 days. This was on 01/07/2025. I have since called again and sent two more emails all with no response or resolution. I have given up on trying to contact them about this issue. I do not feel I should be responsible for having to pay for a rental I was unable to get, especially when none of the issues were any of my fault and I was offered no explanations as to what the actual issue with my rental was. I feel as if they just wanted more money from me, if I am being completely honest.

  Business Response

  Date: 02/10/2025

  The difference has been refunded.  See attached... thanks...*****

  Customer Answer

  Date: 02/12/2025

  Hello, recently I received a few updates from the Nextcar team on their end. One of them stating that they have already given me a refund. However, this is not true. In fact, up until 2/10 I had received nothing, but it did seem that they attempted to credit me the amount of the refund back to my card, however the day after it was no longer showing in my pending transactions. So,  not only had they not previously given me a refund, the one they attempted on the day they responded to the complaint did not post. There has been no correspondence since being asked for proof of refund.

  Business Response

  Date: 02/23/2025

  The attached images show that the location has credited the customer's payment card.

  Customer Answer

  Date: 02/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******