Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NextCar All Vehicle Rentals has 23 locations, listed below.

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  NextCar All Vehicle Rentals

  13900 Laurel Lakes Ave Ste 603 Laurel, MD 20707-5091

• 

  NextCar All Vehicle Rentals

  109 Main St Laurel, MD 20707-4305

• 

  NextCar All Vehicle Rentals

  22231 Three Notch Rd Lexington Park, MD 20653-2006

• 

  NextCar All Vehicle Rentals

  951 N Frederick Ave Gaithersburg, MD 20879-3303

• 

  NextCar All Vehicle Rentals

  1570 Rockville Pike Rockville, MD 20852-1602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 27JAN25 Amount paid: $280.32 Rental contract was $55.29 We verified our private vehicle insurance coverage was adequate when booking on ************* (states $100k-300k required). Upon arrival at pickup at the *************** location, rental agent stated $500k was required and required us to purchase additional insurance for $140. They also charged a cleaning fee ($49.99) that was not disclosed at time of booking. After our attempt to resolve the insurance issue when the vehicle was returned, the rental agent then also charged an additional fee for 'Toll Use' for a total of *****. I have spoken with ************************************ and they stated they had no record of a toll for our vehicle at the time provided by the rental car company. We also have timestamped photos showing that we were 4 hours away from the alleged toll location. We attempted to clarify/resolve issues with the rental agents at time of pickup and drop off; agents were aggressive and refused to attempt any sort of resolution. I have called their ************* line for assistance; the agent could not find our reservation, dropped the call, and eventually found the transaction and transferred the call to a manager. The manager was unavailable so I left them a voicemail on 28JAN25 with no response.We would like to be reimbursed for the insurance, cleaning fee, and toll fee.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a vehicle from Priceless from Dec. 30 to January 1st. The deposit of $250.00 was paid on Dec 30 to such business. The vehicle was returned on Jan 1 and the deposit was supposed to be returned withing 7 to 9 days. By January 29, 7 calls and 2 diferent requests for the deposit to be returned were made. The representative stated that will take 15 days for the depisit to be returned. There has not been any communications from the business in this matter and we want to have our depisit back after we completed our side of the contract.

  Business Response

  Date: 02/20/2025

  This is no resolved yet.  The location has had POS issues.  I've sent this info to them to research and respond to ****.

  Business Response

  Date: 03/24/2025

  According to our internal notes, this refund has been completed.

   

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a ***** cx-30 from 12/20-26. Picked up and returned on time. I understand the rate and fees for insurance and tolls. I do not understand the additional charge for $623.94. I was not provided a receipt. Today I spent 40 minutes on hold ************* without speaking to a Priceless *** before I had to end the call. I've left 4 messages to ************ without a return call / 3 days. Upon my return , I was told there would be a charge for vacuuming the car (which I thought they do anyway) so at that time that caused me to feel cautious with what I might be charged for additionally. I was charged insurance sun pass for 7 days when my rental agreement was 6. ( 30 + 15 $ refund). I would like to speak with a Priceless *** to resolve this and receive my refund. $1142.68 is a massive amount for a car of this caliber for 6 days $190.45 /day.

  Business Response

  Date: 02/10/2025

  The rental was returned with dog hair in it.  The rest of the issues are terms and conditions items the customer agreed to in the ********************** agreement (attached). Thanks...  *****.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A deeply concerning experience I had while contacting this business via phone regarding my rental. The level of unprofessionalism and inconsistency displayed by employees has left me both frustrated and apprehensive about the remainder of my rental experience.During my interactions, I spoke with individuals who identified themselves as ****, ****** ****** and *******. Unfortunately, I was subjected to the following issues:Repeated ********* I was disconnected multiple times during our conversations, requiring me to call back 5 separate times to resolve my inquiries.Inconsistent Information: I was provided with 3 different prices for both the deposit and the extension, which created significant confusion and frustration.Unwillingness to Escalate Issues: When I asked for clarification on who their managers were, I was given conflicting answers. (******* and *********). Additionally, my request to log a formal complaint or leave a note for a manager was outright refused.Hostile Behavior: When I explained that I was recording the conversation due to the rudeness and hostility I was experiencing, I was shouted at, laughed at, and subsequently hung up on.This treatment was unacceptable for any professional organization, especially one in the service industry. I am now concerned about potential retaliation from these employees when I return my rental car. Given the behavior I have already encountered, I fear that they may take further actions that could impact my experience or result in unwarranted charges.I kindly request the following actions to address this matter:Immediate Review: Please investigate this situation thoroughly, including the behavior of the employees mentioned.Accountability: Appropriate steps should be taken to ensure this behavior does not occur again, including retraining or other disciplinary actions as needed.Assurance of Fair Treatment: Please provide confirmation that my return process will be handled without retaliation.

  Business Response

  Date: 02/10/2025

  This was already addressed within our company complaint system.  See attached response...  thanks.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th a $500 security deposit was withdrawn from my bank account to secure a ********************** car. This deposit was in addition to the car rental fee and was to be returned within 14 business days of the return of the car. The car was picked on 11/7 from the *************** location and was returned on 11/11 in **. ********** *******. The booking confirmation number was #***** . I have contacted Next car multiple times. Was initially told it would be returned in 14 business days, they then changed their response and stated 30 business days. I requested proof that the return was at least initiated and they stated there is no proof until the funds are back in my account. I have contacted the branch independently and the corporate office and have no resolution or movement on the issue. I have emails that I sent as proof as well as they state every call is recorded.

  Business Response

  Date: 02/20/2025

  The refund was made 2/18/25.

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car at Priceless Car Rental in *********** from January 3-6th (car was returned one day early).Horrific experience, and action needs to be taken. Details included below, from the message I attempted to submit to them.1) The wait was 1 1/2 hours, despite having a reservation. If a customer posed a question about the reservation, the response received was to either take the car or get in the back of the line. The line was used as a threat, rather than an issue to be addressed.2) The car I received had no inspection done by a worker. I took pictures myself of a variety of scratches and dents to make sure the liability did not fall back on me. When I asked if the damages were on record, I was dismissed with a yes, and no further explanation.3) The car had no working horn. This is a huge safety issue I discovered after receving the car.4) I had collision protection coverage with my credit card, but the service worker said she could not take it and I needed to buy a separate policy. I offered to print the letter of coverage for her, and she dismissed me and said again to purchase the policy, or I wasnt getting a car. This was a $75 purchase that was completely unnecessary.5) Last but not least, I reviewed my receipt to see multiple false charges. There is an airport recovery fee of $34.62, which was not an offered service by this location and I had to **** separately. There was also a duplicate charge of young driver fee, ($99.80), and underage adjustment ($126.36). These were concerns I presented to the desk, and I was told that the system autopopulates, and they cant change those.Refund request: $442.33, + confirmation of deposit return in a timely manner ($500).Note: I attempted to submit a complaint via the "service complaint" tab on the website, which has an "error" message for submissions. I also attempted to chat with a live agent, but received no response and the chat was deemed "inactive" after 3 minutes.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car for 12/29/2024 - 1/5//2025 , I even purchsed extra insurance coverage. $296 the agency was PRICELESS. MY flight was delayed and late out of ******* , I tried calling the rental place and line woudl disconnect after several rings. Upon arrival at 11:20 a.m. I was told my car was not availabel , and they had no cars available and they didnt take ***************** That is what I used to reserve and pay for the rental..... I asked for a refund and was toild I have to go through expedia , Expedia reached out to the rental *** they are not complying to refund. The rental agency then said as I was leaving , we have luxury rentals available for $900 . that is 3x what I reserved one and paid for already. I expect a refund at least $259 , I wil lpay for one days rental but for 8 days for a car that was not available anymore and rented to someone else , POOR BUSINESS practive, dishonest, lying about refunds, not able to contact the rental place as well as expedia had issues contacting them

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up my rental car from Priceless on 12/5/2024 while on a trip to *******. I returned my car to them on 12/11/2024 with no damage, cleaner than I received it, and with more gas in the tank than I received it. I was given a receipt indicating that my $200 deposit was credited back to me. I left to go back to the airport and they charged my credit card $623.94 with no notice or attempts to contact me explaining why. This was in addition to my rental cost of $332.24 that was charged on 12/5/2024. I called the local franchise several times at ************** to ask why I was charged $623.94, with no answer and their voicemail box is full. I have also contacted Priceless customer care department (national organization) and they have opened up a dispute regarding this charge with email documentation. I was finally able to get through on the phone and spoke to "***** ******" and he told me they "smelled cigarette smoke" in the car and "found ashes" in the car, and that they're charging me a smoking fee fine. This is a lie - I do not smoke and there was absolutely no smoking in that car during my rental period. In looking at the reviews of this business, they have frequently received 1 star reviews on ****** (average 1.6 stars) and ******** (average 1.1 stars), with many reviews reporting being scammed, overcharged, and receiving unauthorized fraudulent charges on their bank accounts.

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03-25-24 I used Expedia to rent a vehicle in **********. NEXTCAR was the company working thru Expedia. Shortly after making the reservation, I received an email from "Team X-TREME rental" stating my confirmation had been received. The email stated the total amount, the pick up location and the vehicle I would be driving. When I arrived, I found out the pick up location was not where the email stated, the vehicle was not the vehicle and that I would have to pay a 300 dollar deposit. The vehicle I was given was broken and a substitute vehicle had to be found. When I returned the vehicle, there was no damage and returned per stated in the rental contract. When I did not see the security deposit returned, I contacted my credit card company to dispute the charge. I saw the deposit returned while my credit card company investigated. I contacted Team X-TREME rental stating I needed the refund. They stated they would return it. I went on military deployment and when I returned, I saw my bank had reversed the deposit because Team X-TREME rental stated it was due. I contacted Team X-TREME rental to be returned the money. When they look up my reservation they state they need to speak with their finance department and then stop picking up the phone. I have been going back and forth with them for months. I eventually contacted NEXTCAR rental since they were the company I made the reservation with via *******. They state they can not make the reimbursement without Team X-TREME rental approving it. Team X-TREME rental is ignoring them as they have ignored me. I have spent months and over 15 hours of my time trying to regain the money stolen. Based on the total elapsed time, I have come to the conclusion Team X-TREME rental is scamming customers out of money using the security deposit as a means to obtain the extra funds.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/28/2024 - I arrived at the location following a flight to *************** from out of state. When I arrived at the location I provided the attendant my previously paid ($159.80)booking information along with my insurance coverage information. It was at this time the attendant informed me that my insurance coverage was not adequate, and that I would have to purchase their insurance to be permitted to take the vehicle. I was informed that regardless of my decision I would not be eligible for a refund for the booking I had already paid.The attendant notified me that my insurance was not accepted due to not meeting their "minimum liability" of *******. This was not listed as one of the insurance requirements provided in their rental terms provided on their website. Which only specified a deductible of 500$ as a ************** a result they charged me $****** for their insurance coverage almost tripling the original amount I agreed to. Reviews listed on the business' own website and ****** indicate that they have been doing this to customers for some time. Misleading people with a non-refundable booking only to ***** them for "required" add ons only once they are picking up their rental vehicle. I am seeking a refund of the total of ****** which was paid for the business's insurance or Collision Damage Waiver (CDW)

  Business Response

  Date: 02/10/2025

  The client presented themselves at the rental counter and needed the applicable insurance to qualify per the rental agent.  There will be no adjustment to this transaction.