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Business Profile

Auto Rentals and Leasing

NextCar All Vehicle Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for NextCar All Vehicle Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

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NextCar All Vehicle Rentals has 23 locations, listed below.

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    Customer Complaints Summary

    • 169 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Rented a vehicle and took my kids on a trip and when I returned the vehicle an hour later . They had my deposit of $250.00 and they refused to take me and my kids to the airport unless I pay them for another day use for the baby car seat and tolls also for a late fee. I told them to take it out of the deposit. They were rude and was threatening about not taking me and my children to the airport to catch our flight. I did not appreciate the way they were taking advantage of the situation. Then they finally agreed after begging to take us back to the airport and almost missing our flight. Trying to get more money from my even though they had to return my deposit. Also they cut and pasted my signature on a document I did not agree to or sign. I was not even present for the time or bill.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe that the company is scamming people, including myself. I rented a car from the office at MCO Orlando Florida Airport. When I got to the office I was asked for my car insurance declaration page and then told that because my deductible was set at $1000.00 that I would have to pay $15.00 per day to rent a car from them. This added an additional $90.00 to my bill. Other customers were charged all kinds of extra charges which makes me believe that this place is scamming crusty and their workers are working on commission/quotas on these charges.

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a lot of hidden fees that were not properly explained. They make you sign the contract, however they do not add the fees to the contract until the end. This company needs to be investigated. I read tons of reviews about their practice after my experience with them. Pls BBB, kindly look into the issue. A lot of customers have fallen victim without knowing. But Next Cars defense is that you signed the contract. I verbally and specifically told them that I did not want insurance, but the lady who attended to me said , you are signing to decline. However when I got my bill, I was charged 43 dollars a day for insurance inaddition to paying 120 dollars a day. Date of rental: 7/22/22 Date of Return; 7/27/22 Amount charged: 1,277.00 I am still waiting for my deposit of 150 to be refunded

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a rental car provided by the dealership at no cost to me when my car was being serviced.On 11/28/2021, while legally parked (and I was not in the vehicle); my neighbor backed into the rental car and did a small amount of damage to the front fender. I obtained the neighbors insurance information; he admitted fault, and I notified the rental company immediately. I returned the car the next day and the clam was accepted by ***** (my neighbors insurance company) on 4/12/2022. On 4/22/22 I received a notice from *** **** ***** that I owed $400 for loss of use and administrative fees. As I did not pay for the rental services and the claim was paid for by 3rd party I do not feel i should be responsible. Additionally - they provided no information as to why the accident occurred in 11/2021 but they only got the repairs done in 4/22. They also provided no evidence of how this loss of use fee was calculated; how many days their vehicle was out of service nor proof that they had the car reserved when it was put in the shop.I did however take the notice to my neighbor and have since called ***** as well but this company continues to threaten me and as of 6/23 said they were sending to collections and would charge a 35% fee in addition as well as prohibiting me from being able to rent vehicles in the future

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car for my trip via *******. Upon arriving at the airport after 9 pm, I waited more than 30 mins for a shuttle to arrive with 2 small children. After finally arriving to the site which was outside of the airport. I provided my confirmation number, even showed the young lady my confirmation which was sent via email. She then proceed to explain she isnt able to locate it, and ask me to move to the side while she take care of another guest. At that point, Im furious she would have the audicaty to ask me that after they already took funds off my card. I refuse to move, and advised her that her not being able to find my reservation isnt my fault, and that she would need to take care of me and my family first. She then became rude. Now they bring the car around, its wet. It had not being rainning. I noticed a crack in the window and took my own pictures and vidoes. Now when returning the company stated I damaged the car. After showing my picture where the window was clearly crack, a guy continue to proceed to show me his pictures. The things is with his picture the car was clearly not wet. So from there i knew they were trying to run a scam. Also the price advertised was no the price i ended up paying. I did pay it because after all i was traveling with children and needed to seek shelter. I will be leaving a review everywhere possible to avoid people using this company.

    • Initial Complaint

      Date:07/05/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/04/22 I booked a rental car for my vacation in Fort Lauderdale 04/14/22 to 04/19/22 and full amount of $343.15 was charged to my credit card immediately. Unfortunately my ******* flight from Bos to FLL was delayed by 2 hours (which unfortunately happens a lot and due to no fault of mine). When I arrived at the rental kiosk, I was told that my car is no longer available, in fact no cars were available. The staff was incredibly rude and unhelpful, and told me to call customer service to get a refund. I have been trying to get this resolved since April and no one is getting back to me or refunding my credit card. When I call customer service, they tell me to deal with the rental office who continues to be rude and unhelpful. My reservation was made on 04/04/22 and full amount of $343.15 was charged to my credit card immediately. However since the service was not provided (again due to no fault of mine), I feel that I should be entitled to a refund.

    NextCar All Vehicle Rentals is NOT a BBB Accredited Business.

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