Reviews

This profile includes reviews for Lednor Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lednor Home Solutions has 6 locations, listed below.

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  Lednor Home Solutions

  210 Najoles Rd Ste 103 Millersville, MD 21108

  
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  Gutter Helmet by Harry Helmet

  33755 9th Ave S Federal Way, WA 98003-6733

  
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  Gutter Helmet by Harry Helmet

  401 Plum Industrial Park Pittsburgh, PA 15239-2914

  
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  Gutter Helmet by Harry Helmet

  109 Gaither Dr STE 305 Mount Laurel, NJ 08054-1704

  
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  Gutter Helmet by Harry Helmet

  8059 Lewis Rd STE 305 Berea, OH 44017-2943

  

Review Details

• Review fromMasha T

  Date: 12/11/2024

  1 star
  Absolute scam - bait and switch. They marketed their gutter helmet with a lifetime of free cleaning, which is why I went with them in the first place. And now they're claiming they ended that policy, and are going to charge me to clean my gutters.

• Review fromChris R

  Date: 12/10/2024

  1 star
  Had Gutter Helmet installed Dec 2009. After a year I had to call twice a year to have the system cleaned because of clogging, the water would flow over the gutters like a water fall. Every year they would come out and check and clean. A couple of times the person who performed the cleaning said I need some extra parts installed to stop the clogging and water fall. After time has passed I still have the same problem. No one called to fix the problems. I called again and was told it would cost $50 to have a service performed to clean the gutters. How is this possible if the warranty states never clean your gutters again, and this is part of the lifetime warranty. Absolutely no help for customers after installation.

• Review fromWilliam B

  Date: 10/04/2024

  1 star
  When I got the Gutter Helmet product installed, I was very happy with the results; it's done exactly what is promises, to help me avoid having to ever clean my gutters.
  That all changed when a downed tree grazed our house about two months ago. Minor damage to the gutters, but required a fix both to them and the gutter helmet product. Upon calling Gutter Helmet, I found out they are now owned by Lindor Home Solutions. I was sent by the person answering my call to their "customer care unit." No one answered and I was asked to leave a message, which I did. A few days later, I received a call, but when I answered, the person said "hold for customer care." They didn't answer again, and I left a second message.
  After 12 calls over two weeks, I finally reached an actual person who arranged an estimator to come look at the damage. He refused to give an estimate until the roof (shingles) were repaired, with no explanation as to why that was necessary.
  Two more week to get the shingles repaired and I started on the treadmill of a dozen calls to Lindor only to get sent to the customer service area that never answers the phone. I somehow (I honestly don't recall how) was able to connect with a service person who came out, game me an estimate, and indicated that a contract would be e-mailed to me. It never was. A dozen more calls and I got the contract and signed it, returned it to Lindor. Four weeks later, I received a call for scheduling the repair. In in all, over three months to repair roughly 4 feet of gutter/gutter helmet.
  Their customer service is both the worst I've ever experienced with any business, but seems deliberately set up not to provide service except to the most persistent (or masochistic) customers. Will never use them again.

• Review fromJames A

  Date: 09/23/2024

  5 stars

  James A

  Date: 09/23/2024

  Very professional initial visit. Workers came when promised and took care of gutters in one day!

  Lednor Home Solutions

  Date: 09/24/2024

  Thank you for your review.

• Review fromDavid V

  Date: 08/19/2024

  5 stars
  Dan S. Did a great job and was awesome! He was extremely thorough, helpful, and explained everything. We are so grateful for his expertise and professionalism.

• Review fromJennifer C

  Date: 08/13/2024

  5 stars
  Dan S******* of
  Gutter Helmet came to my mom’s house today to check her gutters. He was so kind and polite to the both of us. He got up on his ladder and inspected her gutters. He then gave us some recommendations.
  He also called before he arrived . We were very impressed with Dan!!!

• Review fromJohn T

  Date: 07/25/2024

  1 star

  John T

  Date: 07/25/2024

  I regret the day I got involved with Lednor. Their is vertically zero support after the gutter Helmet is installed.
  I have water leaking into my house and damaging my ceiling.
  The first appointment I made to remove a section that was not installed properly was cancelled by them with no notification to me because they were short of staffing. They said they made a call and left a voice message...there was no voice message.
  The follow up appointment was a no show. They told me he was at my house at 9:00 AM. I was home, no door bell ring, no one was on the footage of my camera. Basically, THEY WERE NOT HERE!!!

  Lednor Home Solutions

  Date: 07/26/2024

  We have contacted customer and scheduled inspection visit for this Saturday July 27th

• Review fromRich C

  Date: 07/20/2024

  1 star

  Rich C

  Date: 07/20/2024

  When I had this system installed, it came with a lifetime warranty to keep gutters "free flowing". As others have complained, when they don't, the company now charges a $50 fee to come and "inspect" the system. I've seen this business' response: "The manufactures warranty states that the gutters will remain free flowing and if they become clogged they will be cleaned free of charge. The dispatch fee is not part of the manufactures warranty. The dispatch fee is to dispatch a service crew to the location of the install to determine what type of issue the customer is having. if at the time of inspection it is deemed to be a warranty related issue we will take care of the issue per the manufacture's warranty with out any extra charges." A $50 up-front, non-refundable "dispatch fee" to have the crew come and clean the gutters that are within the warranty guidelines is false advertising at it's worst. If you come to clean the gutters under warranty and find that they don't meet the guidelines, then you're within your right to charge the $50 fee. Otherwise, it's just deceptive. This business should not be allowed to claim a service is free if it isn't. I'll never recommend this company's product again.

  Lednor Home Solutions

  Date: 07/24/2024

  Mr C******
  Regarding the Fee we are assessing it pertains not to Warranty but anticipated work to be conducted for Non Warranty service work. For 40 years we have dispatched crews at no charge to assess and make any repairs necessary, that fact is 99% of our calls were non warranty related. Current costs for a two man team in a truck for one stop is in excess of $200 so the $50 is offsetting some of these costs. If we find that a problem is Warranty related such as a clogged inside gutter or downspout we will remedy and refund your $50 fee.

• Review fromNatalie G

  Date: 06/25/2024

  1 star
  Lednor Home Solutions (the local arm of Gutter Helmet) does really poor workmanship, and then charges $50 every time you have to have them back out under their “triple lifetime guarantee.” Their customer service reps are incredibly difficult to get on the phone, and then even less helpful when you do. Scheduling them to come out takes weeks, and overall, this was the worst investment we’ve ever made.

• Review fromHerbert H

  Date: 06/18/2024

  5 stars
  This was a great investment into our home. I recommend this product to every home owner…