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Mariner Finance, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Mariner Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.38/5 stars
Average of 106 Customer Reviews
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Review fromKatherine W
Date: 02/03/2024
1 starKatherine W
Date: 02/03/2024
They need to call off their Attorney Darryl ** ******** I paid what I was told I owed from a $1,200 check in the mail, and later was offered $500, Silly me excepted it! Worst thing ever! I thought Consolidation with NDR was a good idea in a very hard time of my life! Worst again! That turned into $6,652.41, I took back the last 3 debts I had on there, and one of them was Mariner Finance! I called to make a payment arrangement with their Attorney ***, and did, for nearly 3 years I paid on time, before time, and more than was stated! I called for the paid in full letter, got it and ***, says I owe more due to interest! That was not explained to me! I paid Balance Due, I think in another case he scammed 2 people and now knows what to put under the breakdown? I'm seeking Legal Council, News Media, anyone that will listen, because it's harassment at this point! And the last money order that says, zero balance, he sent it back, in order to say, I'm not paid in full. I'm Praying for a resolve! Peacefully!Mariner Finance, LLC
Date: 02/07/2024
Thank you for your feedback Katherine. Our goal each day is to provide an exceptional customer experience and we apologize that your most recent interaction did not live up to that expectation. Based on our review of the account, it appears your servicing branch location in Harvey, LA, is already assisting with your concerns. The attorney will be contacting you with any updates. Should you require additional assistance, please contact our Customer Relations Department at (844) 338-2080, during regular business hours, EST.Review fromAnna J
Date: 01/31/2024
1 starAnna J
Date: 01/31/2024
After being promised a one month deferment by the company rep, I was charged late fees and they attempted to charge my bank without authorization which caused another unnecessary fee...Mariner Finance, LLC
Date: 02/05/2024
We greatly appreciate your feedback, Anna. After review of your account, all of the payments on your present account have been authorized by you through our online Customer Account Center. Upon further review, it appears your servicing branch location is assisting you with your concerns. Should you require additional assistance, please contact our Customer Relations Department at (844) 338-2080.Review fromMary B.
Date: 01/22/2024
2 starsI had used this company previously so on the app on my phone, I applied for alone. It was accepted and they said they would have somebody call me the next day. The girl on the phone named Catherine told me that it was approved and she just needed to finalize some information. So I sent it over and it was just as I had told her over the phone and they accused me of lying and they were trying to gaslight me into making me think I couldn’t get a loan because my income wasn’t what I said it was. they flat out lied I was told by several people I was approved. This is misrepresentation and I’m worried they have all my personal information which they had previously. They gave me a very difficult time. I am not pleased at all and I plan on taking this to the corporate office . I would not recommend this company at all. It seems very shady to me. Not to mention I have made all of my payments on time and not missed one nor has One been late.Review fromJodi E
Date: 01/17/2024
1 starJodi E
Date: 01/17/2024
Mariner Finance made two unauthorized withdrawals from our bank account before I caught it. . We do not have an account with them and have never done business with them. I looked them up and called the phone number. They twice in one day to get information. On the first call I was told they did not have my name ir my husband's name or address as customers. There is nothing they can do for me.
My husband went to our bank for help. Filled the required paperwork to resolve the issue on there end. They established that the withdrawls orinated with Mariner.
I called Mariner again to file a compliant or do something to make sure they will have a record of this. The told me they don't have anyplace for there to make a record of this since I don't have an account. They have no security department I can talk too.Mariner Finance, LLC
Date: 01/24/2024
Thank you, we appreciate your feedback, ****. We apologize for the inconvenience that we may have caused. Unfortunately, if there is no Mariner Finance account, the procedure is to advise the person to contact their banking institution directly to report any transactions they did not authorize. If you have any further questions, please reach out to our Customer Relations Dept. at ###-###-#### during regular business hours.Review fromCorey S
Date: 11/22/2023
1 starCorey S
Date: 11/22/2023
We signed a deal with Mariner Finance on a net/360.. Mariner finance disregarded the contract and started charging interested from the first payment. I've called, emailed and called with no reply. This company is misleading and has zero respect for their own contracts. I'd petition this company be shut down for knowingly and willingly misleading their patrons.Mariner Finance, LLC
Date: 11/29/2023
We greatly appreciate your feedback. We are disappointed to hear that you have been unable to reach your servicing branch location, however, through this review we won't know where you have been sending emails. You can email Mariner Finance at [email protected] or call our Customer Relations department at 844-338-2080, option 3, during regular business hours (9-5 EST). We are very limited on what details can be discussed on a public forum or by email, however, the terms of your loan, including finance charges, late fee assessment, AND any promotions are clearly and prominently displayed on the signed loan agreement. Attached promotions are usually on page two. Copies of all of these documents are made available to you with around the clock access by logging into your online account. We look forward to speaking with you.Review fromJack D
Date: 11/07/2023
1 starJack D
Date: 11/07/2023
They are crooks I made four payments totaling $600 and my loan went down $59Mariner Finance, LLC
Date: 11/08/2023
We greatly appreciate your feedback. The terms of your loan, including finance charges and late fee assessment, are clearly and prominently displayed on the signed loan agreement. Copies of all of these documents are made available to you at loan closing. We would also like to remind you that you have around the clock access to view your loan documents by logging into your online account. Should you have any questions regarding your loan, we ask that you contact your local servicing branch office or Mariner’s Customer Relations Department at 844-338-2080, 9-5pm EST to discuss your concerns in more detail.Review fromKimberly C
Date: 11/03/2023
1 starKimberly C
Date: 11/03/2023
I recently recieved a check in the mail by this company, I was very skeptical so I have been looking through all the reviews left here, I'm so glad I did! I don't have time to deal places like this! Definitely not cashing that fraudulent check!!!Mariner Finance, LLC
Date: 11/06/2023
Thank you for contacting us and providing your feedback. The check is valid for 30 days and may be deposited, resulting in you opening a loan with Mariner Finance. If you would like to no longer receive any offers of this type from Mariner and any other company, you can Opt Out from receiving Prescreened offers of credit by visiting ******************************* Thank youReview fromTeri G
Date: 11/03/2023
1 starTeri G
Date: 11/03/2023
Worst lender I have ever worked with. Wish I would of researched other reviews. I used ****** ***** to "help" which I'm finding out was my first mistake. Called to tell them I was having trouble with my payment & needed extra time to make it & was told they could try to refinance me without another hit on my credit. That was their first lie. I not able to refinance the loan & she then informed me that she could not help me with extra time for my payment, when I tried to make my payment only a week late I was locked out of my online portable & made to speak with the corporate office. I made payment they unlocked my account. I was then locked out again because I was behind & they wanted 2 payments at once. I called corporate once more got the account unlocked. After the third time of having my account locked by the manager of the local office I stopped contacting corporate which stopped me from paying my payment. I tried multiple times to contact said office after receiving a court notice to pay and there was no response. Sent to a collection lawyer and tried to make rearrangements with them & was told they would have to get in touch with the local office. After calling multiple times to find out the results of the payment arrangement & being told they had no response as well. I get pulled into garnishment court & I ask how to start making payments that day & was told to reach out to the lawyer to do that. Within days they are granted full garnishment on a check that takes care of a single mother with 2 children (one being placed with her by DCS) & she gets no help. I didn't not disagree that I owed the bill, I just wanted someone to communicate with me & let me make payment arrangementsMariner Finance, LLC
Date: 11/06/2023
We greatly appreciate your feedback. We strive to provide an exceptional customer experience and are disappointed to hear that we failed to meet your expectations. After locating and reviewing your account, we would like to advise you that we are extremely limited on what we can assist with once an account has been sent to a third party attorney. Please contact the attorney for any questions regarding your account and they will communicate any arrangements to Mariner moving forward.Review fromJohnnette S
Date: 10/23/2023
1 starJohnnette S
Date: 10/23/2023
I did an application it said “congratulations” however they said I needed to call. I called more thank once and even opt in for a call back. I never received a call nor did I get through to them.Mariner Finance, LLC
Date: 10/31/2023
We greatly appreciate your feedback. We strive to provide an exceptional customer experience and are disappointed to hear that we failed to meet your expectations. Once receiving your review, we asked our Solutions Support team to reach out to you regarding your application at the phone number provided on the application. Unfortunately, that number was not in service.
Mariner attempts to qualify each applicant for the most favorable loan terms available. You will receive an adverse action notice within 30 days detailing the factors that contributed to the decision. For specific questions, please contact a branch near you. ***********************************************Review fromLydia A
Date: 10/06/2023
1 starLydia A
Date: 10/06/2023
Never got to deal with them. They sent the check in the mail and all I had to do is cash it to set up the loan, I tried to call several times to ask a few more questions about the loan and said they were open until 5:30 said to leave a message. But never gave the option to leave the message. Called all day, didn't matter what option I pressed, even to make a payment, never got anywhere. I can't imagine not answering if you are a loan company. So glad I did not follow up and deposit the check. After reading the reviews.Mariner Finance, LLC
Date: 10/10/2023
We greatly appreciate your feedback. The check is valid for 30 days and may be deposited, resulting in you opening a loan with Mariner Finance and we apologize for the lack of branch communication. Please review all of the disclosures contained on the check and if you have additional questions you may contact Mariner Finance at [email protected] and our Customer Relations Dept at ###-###-####, Mon-Fri 9-5 EST.
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