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TD BankThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,859 total complaints in the last 3 years.
- 701 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/15/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have been a loyal TD bank customer for several years. I recently filed a dispute on 11/4/22 because I was double charged for my rent for 3 months. I had to wait to get proof from the company that they had my stop ACH form and as soon as I got that I immediately called and filed a dispute. I am disgusted that I had sent over my proof with both the receipts and that form and I waited the amount of days because it is considered fraud and I have not been given a provisional credit. The same thing happened to me in August where I did have the proof then TD immediately reverse the charges . I am having a serious medical emergency and I cannot get through to anybody to be able to help me I need this provisional credit or I need this to be finalized today. I dont understand why with the proof I have submitted as well as my long-standing history with the bank why nobody can help me. I have leukemia I need to purchase a medication this is my money and I am really frustrated. I really hope there is some thing that someone can do today to help me get this resolved.Business Response
Date: 11/21/2022
Good day. Please see the attached letter. Thank youInitial Complaint
Date:11/15/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to close my account with TD bank. I called to do this, but was told I had to have a "0' balance. I was not allowed to transfer more than $2500 at a time, 2x a month, so proceeded to do so. In the last month, probably because my balance was low, the bank charged me a fee of $5.00. I called again, to close the account and to complain about the fee, and spoke to a woman, called *****, on Nov 9, 2022. She said she would close the account and would send me a check of $5.00.Instead, this did not happen. TD bank has proceeded in charging me fees. They have now charged me $35.00 2x and continue to do so. I called again, only to be put on hold for another extensive time with a girl who did not know how to help. I then sent an email to the bank via their message service. They responded with another email that I have been charged these fees due to insufficient funds, not at all acknowledging that I had already arranged to close the account and that the fees are charged in error. I tried to call again several times (am even on hold now), but the amount of time I am wasting and their inability to deal with this issue has outlived my patience. I seek for them to close my account and i refuse to pay any fees associated with it.Business Response
Date: 11/18/2022
Good day. Please see the attached letter. Thank youCustomer Answer
Date: 11/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand with this response that any charges previously charged to my account 'due to insufficient funds' will be removed and that my account is now closed. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
Date:11/15/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deployed to ****** on Sept. 7, 2022. I found fraudulent charges on my credit card with them totaling $330.35 that were made in *******, ** in October. I contacted TD Bank about it by phone and they said they would remove the charges and issue a new card with a different account number. When the charges were not removed I emailed their secure message center and their response as you can see from the supporting documents was to admit I had called them about the fraud charges and that they were sending out a new card. I emailed them again about the problem and again they ignored the issue. In the enclosed documentation I am including a copy of the first email I sent them, their response admitting they had been told of the fraud charges, and a copy of the statement page with the fraudulent charges highlighted. I want the charges removed as well as a credit made for the interest they have been charging me for the fraudulent charges.Business Response
Date: 11/23/2022
Good day. Please see the attached letter. Thank youInitial Complaint
Date:11/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/6/22 our personal rent check was stolen (from mail box) and cashed at one of their branch. Original amount was $2200 but they changed name, date and amount to $960). Found out on 9/10 and called immediately to their customer service ************** , was told they are going to start investigate and we will be refunded in 2 to 3 weeks.9/12, went to the branch in Forest Hills, ** and we were assured that we will get our money back and the new rent check wed send to landlord will be cleared(showed them *********** with amount, date and name).9/17, we found out that the check we were assured that it will be clear was returned. We were charged returned fee of $30 + $25 late fees by our landlord. their excuse was we didn't have enough money in the account. but we had over $5000 in our account. and later we received a massage from them stating that the checking account is a "NO CHECK STATUS" so they knew the check will be bounced and fail to tell us.A month went by, hadnt heard anything from TD bank. So we called in periodically to see why they are taking so long. everytime we called we were told they were working on it.The end of October, still nothing. so we went to their branch and were told they havent even submitted the claim for investigation. now we cannot even take money out nor transfer to the new account we opened with them because of this fraudulent activity.Business Response
Date: 11/22/2022
Good day. Please see the attached letter. Thank youInitial Complaint
Date:11/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I closed all my accounts (savings, current, and credit card) with TD bank in March 2022. In September 2022, my credit card gets charged. This charge was for an auto renewal of a ****** membership. I did not provide an approval to use my credit card (6 months after my accounts were closed). I was not aware that this charge was processed, and I wouldn't have expected a closed credit card to be charged in the first place (typically, and through my experience with other banks, the bank should reject the transaction since the account is closed).I found out about this charge in November 2022. The bank has been charging me overdue payment fees as well as interest rate. Also, the overdue payment was reported to the credit bureau which resulted in 7 points drop in my credit score!I contacted the bank via phone call. An agent submitted a request to wave the late fees and the interest rate charges. I made several calls to complain, and I visited the local branch. The bank did not come back to me with a resolution.Business Response
Date: 11/22/2022
Good day. Please see the attached letter. Thank you.Initial Complaint
Date:11/13/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I received a letter in the mail yesterday ( Nov 12th ) from TD Bank dated Oct 12th 2022 stating that my checking account ending in **** is overdrawn. It goes on to say that it is very important to make a deposit of $9.98 within 20 days of this notice ( notice was delivered on day 30! ) or they will determine that the amount is uncollectable and the bank will close my account. Now 1st off, I have not had any accounts with TD Bank since @ May of 2021 ! Secondly, I am going through the approval process for a home loan and do not need this ridiculous misinformation on my financial record. I will be speaking to them tomorrow and showing up at a branch if need be. Please see uploaded document. Thank you, Regards- *************************Business Response
Date: 11/22/2022
Good day. Please see the attached interim letter while this matter is researched. Thank youInitial Complaint
Date:11/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the month of September we bought a second car at the same dealership where we bought a car the previous year, so we thought that the invoicing process would be the same as the first vehicle, since both cars were under my name and my husband's name. The first month of the purchase passed and we only received the invoice for one vehicle, so we thought that the last vehicle purchased would take a little longer to generate the invoice. But we started receiving calls from TD Bank during our working hours, which we could not answer for obvious reasons without knowing that it was related to the purchase of the second vehicle since we never went through any process with TD Bank Auto Finance to obtain the second car. On one occasion I was able to answer a call and I could not understand or hear anything of what they were saying, they only asked me for personal information that of course I will not provide without being sure who is calling. First, I requested to be transfered over to a Spanish-speaking representative since I am not completely fluent in English and could not understand the English speaking representative, but I was denied. Since I was at work, I asked them to send me a text with the request or an email from their official account, to which I also received a negative response, so I thought they were just scammers trying to steal my information. A few days later I received a letter from TD Bank Auto Finance in capital letters citing my right to not receive a call during my working hours for only ten days, and that after that I would have to put in a written request. To date I have not received any invoice to my home address nor a notice with information related to the amount to be paid and the deadline for the payment, all essential rights of a customer to meet their ******************** obligations. I also want to clarify that we NEVER applied for a credit from TD BANK AUTO FINANCE, since the purchase of the second car was directly from the dealership.Business Response
Date: 11/22/2022
Good day. Please see the attached letter. Thank you.Initial Complaint
Date:11/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ****** on 10/28/2022 on my ******* account but the bank refuses to credit my account.Business Response
Date: 11/18/2022
Good day. Please see the attached letter. Thank youInitial Complaint
Date:11/11/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got a financed credit card one year ago for $2800 to buy a couch. We've been paying it down for a year. The current balance is $1400, however, at some point between paying down the $2800 to this point, Jordans decided to lower the credit limit and has been fraudulently showing on our credit report as though the credit limit has always been $1600. We have paid down $1400 to this account, and according to our credit report it's showing as though we've made no payments. This has destroyed us financially, and it is fraudulent and wrong. We have been making payments every month, and the credit report should show that this card has been 50% paid down. ****** refuses to assist me, they told me that the credit bureau has to fix it and I told them that was false. I can provide numerous bank account statements showing that we have paid down $1400 and that it should be reflecting on our credit report. Please help us fix this immediately.Business Response
Date: 11/18/2022
Good day. Please see the attached letter. Thank youCustomer Answer
Date: 11/18/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Once again, I am not looking for an increase in credit limit. TD Bank has listed my credit limit as $1600 on my credit report. This is showing it as though I never paid down $1400 on the original $2800 limit. So I want them to correct the credit report, NOT GIVE ME AN INCREASE. I want the credit report to show that I have paid off 50% of the loan, which I have. The $1400 that we paid is just gone and not giving us the credit as shown on the report.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 12/07/2022
Good Day,
Please see the attached response.
Thank you.
Initial Complaint
Date:11/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am ***************************, I am sending this comnplaint on my behalf. i'm depressed &suicidal after dealing with unauthorized use of my personal info. Consequently, my credit record contains unauthorized item. They have not responded to the letters since I sent themover ************************************************** with sufficient validation. This account violates the ***** law and must be removed immediately because those are serious violations and i could be compensated for them. I know my rights aNd I'm seeking litigation!!.,Business Response
Date: 11/17/2022
Good day. Please see the attached letter. Thank you
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