Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Bank

  104 Mill Rd Seneca, SC 29672-2314

• 

  TD Bank

  1216 Woodruff Rd Greenville, SC 29607-5736

• 

  TD Bank

  333 State Street Portsmouth, NH 03801-4036

• 

  TD Bank

  1500 Lafayette Road Suite 11 Portsmouth, NH 03801-5649

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to refund money to my account for zelle transactions which come from my card a $110.00 once on november 1st, 2022 and october 4th, 2022.

  Business Response

  Date: 11/18/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my lien release letter a month ago. I was told I would get in within 10 business days. Now and every time I call to find out why I havent received it yet, I get different information. Each person tells me the previous person gave me incorrect information. So now I still have nothing! The supervisors say the same thing to me, they tell me they will let me know when they have information and I never get a call back. I try calling daily and get nowhere. I am about to loose a car I have a deposit on because I dont have this letter to trade in my current car. I ask to speak to the supervisors manager and they tell he their managers are not in the office so I cant get any further with them. I am also going through chemotherapy so I am not feeling well while trying to settle this. Please have them expedite this and resolve and respond to me ASAP. Thank you

  Business Response

  Date: 11/17/2022

  Good day. Please see the attached letter .Thank you

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a substantial, large deposit of $5,000. TD, at their discrepancy, held the funds for six business days which caused financial hardship. I was charged overdraft fees on my account **********, and I am now seeking reimbursement of $175 of the overdraft fees. The money was taken from the account holder who issued the check within two days, and although the money was withdrawn, TD bank refused to release the hold and caused several overdrafts on the account that I needed to transfer the funds. I am seeking reimbursement of the overdraft charges that I was charged

  Business Response

  Date: 11/18/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TD Auto Finance has incorrectly reported my loan as past due. The vehicle was totaled and the insurance company paid off the car in consultation with the bank. The bank is reporting the loan past due to the credit agencies. When I contacted them for resolution, then instructed me to contact the credit agencies to dispute. I accomplished that and the agencies told me that TD Auto Finance would have to solve their own discrepancies. When I contacted TD auto Finance again they told me that to solve the issue I would have to mail a letter to their dispute department and then in 30 days someone would get back to me to inquire about the problem.This entire solution is set up to deter customers from getting their complaints resolved. There is no phone number or email to reach the resolution department. In this day and age, not providing a timely method of contact for a sub unit within a company is only being done to discourage customer's being able to solve their issues. This method is a passive aggressive method of telling customers that they do not have to be responsive to their own errors. This information needs to be available to other consumers so they can make an educated decision when selecting a lending institution. TD Auto Finance is not a quality lending institution.

  Business Response

  Date: 11/17/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried for four months to change the date of payment from 30th to the 15th of each month. TDAF acknowledges they have received the documents but claim there is an error, so we have to resign the documents. Again this has gone on for 4 months. Friday, October 21stmy daughter and I resigned and emailed it back. On Monday, October 24th, I had to re send the email and fax the documents. No one will confirm they have received the documents until today. I feel that we are being jerked around by TDAF. They have harassed both of us and have been rude, so I was rude right back. All we are asking is that the due date be changed to the 15th. We pay our bills and do not appreciate how they have handled this.I had a young lady with TD tell me today-she could see every time we have sent the documents in but could not tell my why it has not been corrected.

  Business Response

  Date: 11/16/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Td auto continues to report my car payments as 30 days late even when I provide proof that they arent. I will be moving forward with legal action if these marks arent removed right away. Also this car will be sold due to this marks immediately. This vehicle will no longer be owned after today.

  Business Response

  Date: 11/16/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer service supervisor I spoke with today, *****************************, told me that there was no one else to talk with after I asked her to review a previous call I made to customer service. She refused to review the call and refused to provide another supervisor or her superior to discuss the issue. She kept repeating that there was no one else for me to speak with. The issue at hand is that I spoke with your customer service line a few weeks ago as an extra payment of ~$3,600 had been made and I received a bill for $0 for the month of October. When I receive the bill for $0 for my monthly payment, I called and a customer service agent told me that the payment was going to be applied to my next few monthly payments - he very specifically said that I would not need to make another payment until January and that it would be about $800 at that time and then I would pick up my monthly payments again. Based on the call, I made another financial commitment, and planned to pick up my monthly payments again in January. I received my monthly bill for November, requiring the full $1,123.01.I called customer service twice today and the calls should all have been recorded demonstrating that I am just trying to reset my payments to what the customer service agent told me. I understand that they are just following the policy that they applied the rest to principal, but because I acted based on what your customer service agent told me, I think I deserve the courtesy of a supervisor reviewing what the agent told me and working with me on this issue.It is UNACCEPTABLE for customer service to tell me that there is no one at all to appeal to, so I am writing to you for help. Clearly she is not the end of the line. She does not run the company.I am yet to find a person with whom I can speak to have someone review the recording of what the customer service agent told me and thoughtfully consider helping me by amending my payment schedule since I made a financial decision

  Business Response

  Date: 11/16/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *****************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two different checking accounts were opened with TD Bank online fraudulently in my name. On February 9, 2022, both accounts (**** & ****) were opened. On February 17, 2022, TD bank sent the first letter regarding insufficient funds for account ****; at this time, a debit card and checks are also delivered via mail.I went to the TD financial center to rectify the issue on February 26, 2022. I spoke with a customer service representative ********************************* at the physical location to initiate the fraud claim. We worked together to identify both accounts opened with my information online. We identified what information was used to open the account. She confirmed that the account was flagged for possible fraud at that time and we filled out the reports to initiate a fraud claim together at that time. We also confirmed that both of the accounts (**** and ****) were closed and could not longer be used. I completed the recommended steps for identity theft outside of TD bank.I have recently received more paperwork regarding the accounts status, continued use, and pending closer due to insufficient funds on October 5, 2022. I have NEVER used this account. I turned in the debit card as well as the checks immediately to the above mentioned representative at the branch location. This is unacceptable; those responsible for opening this account fraudulently have had the ability to continue to abuse this account because of the bank's lack of resolution and oversight. I am working to undo the various ramifications of this showing under my name. The lack of follow-up on my fraud claim is causing *****, unnecessary, and entirely avoidable duress to me and my finances. I expect TD Bank to rectify this immediately by closing the account, resolving the overdraft fee, as well as any other transactions, and work with me to undo the effects of this bank error. I expect the bank to communicate this resolution to me in writing as well.

  Business Response

  Date: 11/17/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 11/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/15/2022 TD business checking account opened and was informed to have monthly fee of $30 waived use of merchant services needed (one of several ways). I would be contacted 10/17/22. 10/18/2022 ****************** contacted me. Electronically signed forms for use of merchant services. I was told that the device itself was free and there would be a $25 charge for shipping. The cost would be $15 monthly plus $5 of less than $200 in transactions for the month as will as 2.5 % +.16 each transaction. Also that the $150 one-time application fee was waived due to bank account. There is no termination fee. 10/25/22 I was contacted by ***** who gave a tour of the mobile site and told me that the device would cost me $159 +tax in addition to the $25 shipping fee and the $20 for merchant services fee. She too verified there is no termination fee. 10/27/22 I spoke with ******* and requested to have the services terminated. I was given the case # ******** and told that someone would contact me as she had sent an email to the needed people. I told her that I was not informed that the device would cost me $159+tax. I asked about a shipping label to return the device and was told that when I was contacted that would be discussed. No further contact was received from her. 11/1/22 I received and email stating services were terminated but the last bullet point stated that an invoice would be sent. I called and spoke with ****************** stated 1) there were no fees and 2) the device was mine to keep when I asked about a shipping label. I informed her that I would be closing the account that services were attached to.11/4/22 I received and email stating that my account the had $120.02 in it was now overdrawn by $94.96 due to "TD MERCHANT SVS FEE" of $213.94. I called the bank and spoke with ******* who told me that I would recieve a call from a Mr. ****** (who was in a meeting at the time) "hopefully before noon". As of 11/6/22 at 1:14 I have not been contacted.

  Business Response

  Date: 11/09/2022

  Good day. Please see the attached letter. Thank you

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought furniture from Ashley ********* in *********, ** in January 2022. ****** said that I filled all the paperwork out correctly and that they gave TD Bank the correct address to bill me. I never recieved a bill. I got a call from collections telling me that i had not paid. TD bank admits to sending the bill to the wrong address but says that it is out of their hands because they sold the debt already. TD Bank will not do anything for me because the account is in collections with **************. I feel like TD Bank messed this all up, they should be willing to fix it.

  Business Response

  Date: 11/07/2022

  Good day. Please see the attached letter. Thank you

  Customer Answer

  Date: 11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************