Business Profile

Bank

TD Bank

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,864 total complaints in the last 3 years.
704 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to 15 USC 1681EB You are suppose to assure maximum possible accuracy. This account is not accurate according to the Fair Credit Reporting Act.Delete account immediately for violating 15 *** 1681 EB.
Business Response
Date: 03/20/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Initial Complaint
Date:03/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TD Bank Employee ******* ******** NMLS # ******* has been making a mockery out of me. I have been asking for assistance into my online portal account. Not having access has been delaying my loan process as I am unable to review and confirm documents. Most recently she asked me to falsify business documents. She asked me to use my middle name to create an account. I do not have a middle name. How do I create a false account? How do I falsify my name? How do I falsify a loan application? How will this allow me to get my loan approved? How do I trust her? If this lack of integrity is the standard how can anyone trust this bank moving forward? What am I supposed to do moving forward? I would like to speak to a manager and also have an employee with proper integrity assigned to assist me with my loan.
Business Response
Date: 03/21/2025
Good afternoon, please see the attached BBB response for review. Thank you,
Customer Answer
Date: 03/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

The response states to alter my name; it just needs your name to be slightly different. This message was sent after the phone call that you claim to have reviewed. This is rude to anyone being put into this situation. Also the electronic access was never fixed. The incorrect number is listed when logging in 2530 is not my number; 2430 is. The login system tries every time to send a code to 2530. This would frustrate anyone, not just me.

Regards,
********

Business Response
Date: 04/03/2025
Good morning, Please see the attached BBB written response. Thank you,
Business Response
Date: 04/03/2025
Good morning, Please see the attached BBB written response. Thank you,
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning, I have a business account with TD Bank scam was hit to my account 8 times in 1 day no notification . The company call them self USA TAX I do not owe any taxes . I call my bank they are claiming i pay he company and I did not. If you look on the account these are all fraud in 1 day. The bank have reverse some of the money . Not all of the money, there are no business call USA TAX and internal revenue or NY state will never go in a person bank account and just take money. I owe no taxes . I request my money back and only receive partial . I close the account currently. This is the account with the issue. ********** The location at ************************************* is the issue . My complaint is to the **************** and that location. This is my business account and i have no money to pay my workers. I'm asking if a complaint can filled and someone in corporate can rectify the issue so i get my money back. A phone call from corporate would be highly appreciated. At ********** Thanks
Business Response
Date: 03/20/2025
Good afternoon, Please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Closed my account for spending my own money on *****. Said they were ending the relationship with me and reporting me for fraud when no fraud occurred. They cant provide and proof or see in their system where fraud was committed. Someone who was not supposed to expedited the closure of my account.
Business Response
Date: 03/20/2025
Good afternoon, Please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: TD/RAYMOUR ACCT #: ***. **************** $3,382.00/$3,382.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 03/19/2025
Good day. Please see the attached letter. Thank you,
Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/28 I deposited a check in my account for $3,880 via a drive thru teller at TD Bank. When I deposited this check I stressed to the teller this is the first time Im receiving a check from this company. My checking account balance was approximately $36. My savings account balance was approximately $90. I did not have $3,880 in either of my accounts to cover this check in the event this check did not clear. On 3/3 the check was still not deposited in my account. I called TD Bank customer service number and to inquire if I could receive the money faster. The customer service *** whose name is ******* told me the check could be released in as little as 24 hours. She then transferred me via phone to the TD Bank I went to in *********, **. The teller on the phone at the branch in *********, ** cleared the check. On 3/4 I spent the entire check. Now as of 3/5 the check was returned because it was a bad check. TD Bank is now charging me $3,880 stating the check was fraudulent.
Business Response
Date: 03/13/2025
Good morning, please see the attached BBB written response.
Initial Complaint
Date:03/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the bank to open a CD I was told you need to have a checking account. I opened the checking account. I was informed no monthly fees. They did not link my CD to the my checking account. I never received a statement for the monthly fee charges until recently. Once I received the only monthly fee charges a statement I took it to the bank to get clearance. They closed my account and send me collection. I was told that you are getting a high CD rate and you have to have a checking account to get this rate . I believed her and opened the checking account and my credit rate went down 40 points because opening new account, which if I knew I am getting a lower rate CD, I would not open it and close the account and the *** Later I was told by another bank associate you are getting a low rate for your CD . Recently they claim they increase my CD rate to 3% plus . Which is money market rate for other banks.When I ask to talk with district regional manager I was referred to another Associate from a different bank which is not professional . I called several times (more than 6 times ) and they left me one message. I went to the bank .She tells me we are playing phone tag !!!! I called 6 times you called one time . I filed a complaint with TD Bank complaint department. I did not get an answer although I called 3 times.I notified the complaint department that they need to get back to me as this thing has been going on for a while . although the lady is aware that I am very frustrated and I am wasting alot of time . . I notified her than I need a call back . Other wise I am contacting the Better Business Bureau Obviously she didn't care.1 - I would like to close my checking account with TD Bank , get $ 50 fee charges and close my CD without any penalty.
Business Response
Date: 03/19/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Customer Answer
Date: 04/07/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

In TD bank's response they said we are investigating the matter . I thought they would get back to us but they did not. Even I called the # on their response ( If you need further assistance call this number ) I called twice and no one got back to me .
So they did not solve the issue .. Very frustrating . Ty
Business Response
Date: 04/17/2025
Good morning,
Please see the attached BBB written response.
Thank you
Customer Answer
Date: 04/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

I did not get any response regarding my complaint.. i do not want to waste any more time please close case . . Thank you.

Regards,
*****
Initial Complaint
Date:03/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mortgage loan fraud and conflict of interest require immediate dismissal of all cases related. **** has still not worked on completion of loan modifications.
Business Response
Date: 03/18/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Initial Complaint
Date:03/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Compay is reporting negative inquries to my credit reports on all agencies for an account that they sold to another company that is also reporting the same account. So it's showing up multiple times. I'd like to get these accounts removed from my reports from all three bureaus. please and thank you.
Business Response
Date: 03/17/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Customer Answer
Date: 03/17/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
The account in question and the credit remarks should have been instantly accessible and recognizable by the business. This also shows the discrepency of information they have allowed to affect my credit report from other organizations. Again I wish to have these accounts removed for those reasons. I do not feel additional time is needed to prolong the matter as it has greatly affected me with every inquiry.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Gia

Business Response
Date: 03/27/2025
Good afternoon, please see the attached BBB written response. Thank you.
Initial Complaint
Date:03/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted 4 times after I discussed an insufficient balance in my TD account within a seven day period. After the recently defunded CFPB failed epically to properly address the complaint, I was sent a hamfisted attempt at damage control stating TD Bank called me over the phone from ************ the legal amount of times. I am fully aware you can call three times a day, TD bank made it perfectly clear that they think calling 4 times after discussing a debt is perfectly fine even though it is a FTC violation which is punishable by fines within a seven day period. (***************************************************************************************************************************)I included the prima facie evidence of the call which was 7 min long dated. Plus another screen shot of the calls made subsequently after. I was told they would call every day until my balance is satisfied which it eventually was. The *** I told to stop calling said I was in the "robo dialer" and he doesnt have to respect my wishes and that he "knows the law". The response from TD was that he acted professional and not in a condescending manner which is far from the truth if you pull the call. How often can debt collectors call me?The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from placing ***eated or continuous telephone calls to you or having telephone conversations with you with the intent to annoy, abuse, or harass you. Placing a telephone call includes telephone calls that the debt collector makes and that go into ************ addition, the Debt Collection Rule creates certain presumptions to help determine whether debt collectors have violated this law. The debt collector is presumed to violate the law if they place a telephone call to you about a particular debt: More than seven times within a seven-day period, or Within seven days after engaging in a telephone conversation with you about the particular debt.Please satisfy violations!!
Business Response
Date: 03/11/2025
Good morning, Please see the attached BBB written response. Thank you!
Customer Answer
Date: 03/11/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below;
The response showed they did not pull the recorded calls, denied breaking Consumer Protection Laws, and the condescending tone as well as the unprofessional conduct claiming they are allowed to use robo dialers and can call EVERY day until the debt is collected. But for a bank that was just fined $3 billion for money laundering violations catering to cartels that would traffic children I would expect nothing less. Since this is factual information no need to edit this ;) FDIC will now get a copy.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 03/19/2025
Good morning, Please see the attached written BBB response.
Customer Answer
Date: 03/20/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. The calls were made after discussing a negative balance. It was paid and maintained a positive balance since then. The hamfisted attempt at damage control and PR canned replies does not excuse your organization from violating Consumer Protection Laws. They were clearly sited and the call log clearly illustrates this in the initial attachments. Just review the times and dates of the calls and review the calls themselves..place the audio attachments here timestamped. But we know you won't. It is not a matter or my level of satisfaction in question. It is a question of did you break the law? Which was already a proven fact.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

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