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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,864 total complaints in the last 3 years.
    • 702 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from a private seller on Feb *******. *** says the vehicle has a LIEN on it from *************** in ********** SC. This bank is no longer in business. It is now owned by TD Bank. I've contacted TD Bank several times in regards to the vehicle, to obtain A Letter of No Interest/Lien Release letter, so I can register the vehicle. They say, Either they have no record of the vehicle because it's too old or it may have been paid off before the bank was acquired by them or they tell me I have to wait several days for their research team to investigate. To this date, Still no response. I've spoken with the ***** who says TD Bank definitely took over ***************. They provided me a FDIC certificate number connected to the bank, which is FDIC Certificate#*****. The **** also stated that the address associated with that bank, other than *************, is *************************************************, **. They said the bank went through a series of mergers and that it is now owned by TD Bank. I've written a letter, faxed documents, and had emails sent by TD Bank representatives in regards to this matter. This issue is extremely time sensitive, where as I have no vehicle.

      Business Response

      Date: 03/13/2025

      Good afternoon, please see the attached BBB written response. 

      Customer Answer

      Date: 03/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      Tahrim **********

    • Initial Complaint

      Date:03/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a credit card with this business since July 2024. In that time my credit card has been blocked twice for potential fraud. This prevented several of my own charges from going through. I believe this is an on going problem so they do not have to pay the cash back rewards to clients in a set billing period.

      Business Response

      Date: 03/14/2025

      Good Morning, Please see the attached BBB written response. 

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4 a $125 checked was posted to my account leaving a balance of *****. 599 was deposited to the account on March 5. I was also charged an overdraft fee on March 5. My account was never overdrawn, I am pursuing a refund of the overdraft fee.

      Business Response

      Date: 03/11/2025

      Good afternoon, Please see the attached BBB written response. 

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 14, 2025 I contacted TD Auto Finance inquiring about a possible extension of my car payment. At this time I was granted the extension as long as I paid the accrued interest on the account which was in the amount of $544.59. Which I authorized thru my Navy Federal debit card directly linked to my active checking account. I received a text alert from bank stating that the transaction had been approved. It posted to my account on February *******. I initially was told that once the payment processed my extension would be granted. I received no further communication until February 28, 2025 stating I was five days past due. At this time I was told there was an additional paper that needed to be signed and submitted via email or traditional mail. I sent a PDF of this paper per requested via email. The next day I received another email stating there was an additional sheet in the packet that needed to be submitted at no time did it also state that the $544.59 still needed to be paid. I submitted the paperwork and did not receive a follow up until this morning when I received a phone call from TD auto finance stating that I was ten days past due. I stated no, I am not I submitted the correct paperwork and you debited my checking account on February 18, ************************ the amount requested of $544.59. It is then that they stated they hadnt received the payment. They are now requesting a bank statement which I am faxing today.I am extremely frustrated with the lack of customer service, the lack of misorganization on the companys behalf and miscommunication. Every time I satisfy the requirements given another set is requested. Now they have mismanaged payment and now my account is ten days past due. I orginally contacted them about this manner 9 days before my due date of 2/23. Now I will receive a credit ding on my account for a late payment thru no fault of my own. I can provide emails, texts and bank statements if needed.

      Business Response

      Date: 03/14/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I am writing to formally file a complaint against TD Bank regarding a recent issue with their Zelle transfer service. On 03/06/25, I attempted to send two separate Zelle transfers, both of which failed. Despite the failed transactions, TD Bank promptly removed the corresponding funds from my account. However, my account has not been credited back for these funds.Upon contacting TD Bank for assistance, I was informed that I must wait up to 5 business days for ***** to credit the funds back to my account, despite the fact that the error originated on TD Banks end. This delay has caused significant inconvenience, and I feel that TD Bank has not taken the necessary steps to resolve the situation in a timely and fair manner.I am disappointed by the lack of accountability and customer support, which reflects poorly on TD Banks service. As a customer, I expected more proactive assistance and quicker resolution. This experience has further reinforced my belief that large corporations prioritize their profits over customer satisfaction and fair service.I request that this issue be investigated, and that TD Bank be held accountable for the mishandling of the transaction and the funds in question.Thank you for your attention to this matter.Sincerely,*. ********

      Business Response

      Date: 03/19/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      td bank credit card was hacked into i filed a complaint with them it had to do with amazon and a tool set and amazon did a pick up order and i got emails saying everything and they got it back and issued a refund for the amount ******* to td bank credit card on feb 27 2025 td bank has been nothing but trouble with this problem i want it handled and i sent them proof of emails and they are doing nothing about this i want never bank with them againand will tell people to stay away td bank has been nothing but trouble

      Business Response

      Date: 03/13/2025

      Good afternoon, Please see the attached written BBB response. 

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TDBANKNORTH Acct number ****************- I closed this card in March of 2022 with a zero balance. In April of 2022 somebody put a charge on it which somehow was accepted by credit card. When they reached out to me 6 months later, I told them I had closed the card with a zero balance in March and never used it again. That was the last I heard until being recently told there was a $230 charge off. Its having a negative effect on my credit.I have requested TD Bank to remove the charge off appearing on my credit.I am looking forward to your quick response to this urgent matter. Thank you

      Business Response

      Date: 03/11/2025

      Good afternoon, Please see the attached BBB written response. 

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer Ref #****************-#***#Primary Account: 444-8325096 To Whom It May Concern,My name is ***** ******, and my sister, *** ******, has informed me that you closed her account and are unlawfully withholding her funds-money she urgently needs. Let me be clear: you closed her account, not her, and there is no justification for holding her money this long.There were three transactions from my account intended for her, and I am providing the **** and transaction numbers for your immediate review. These payments were made on January 15 and 16, 2025, yet the $20,000 has still not been released. Your branch representative claimed the funds "have not cleared yet," which is completely odd given the amount of time that has ********* sister and I have made multiple attempts to resolve this, including repeated phone calls and three-way discussions, yet we have been given no clear resolution. Instead, your representatives continue to send her in circles-phone support tells her to visit a branch, and branch staff tell her to call-wasting her time and causing unnecessary frustration during our workday.Can we please work together to resolve this? Below are the transaction details.20K on 1.05.2025 : ****: 20250115MMQFMP9N00056 20K on 1.16.2025: Transaction ID #ACH: ************ 90K on 1.16.2025: Transaction ID #ACH: ************ Please give one of us a call if you have anymore questions to help you resolve this Sincerely,***** ****** ************ Yn ****** ************

      Business Response

      Date: 03/07/2025

      Good afternoon, please see the attached BBB written response. 

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the TD bank on 3/3/25 , I called TD Bank to because I cannot log into my account The last time I had this same issue. However, today, I spend 2 hours on hold and talking to **** who could not help me get into my account. I tried to change the password, that didn't work. I called the tech department and they do not show my correct phone number but the business department has the correct phone number. How is this real? This experience is very frustrating and unprofessional

      Business Response

      Date: 03/13/2025

      Good morning, Please see the attached written response to your BBB complaint. 

    • Initial Complaint

      Date:03/02/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, February 25th TD Bank made the decision to close 2 personal accounts and a business account. After several days of calling the customer number, visiting a branch, and following up with a branch, no explanation was given as to why. A manager in fraud suspected the closure was due to erroneous errors TD made in adjusting the account. TD was making several adjustments on my account, and even a "phone transfer" the day prior to this closure.Since the branch is avoiding assisting me, and every time I call into customer service they seem to pass me back and forth like a football and put me back in the IVR-call queue after spending 30+ minutes on every call.Since fraud found where TD made incorrect adjustments, I need TD bank to either reinstate my account or assist with an expedited closing and turn over remaining funds.I literally have no means to manage these accounts, and its causing problems that i am not responsible for. Including an incident where I had to walk out on a service rendered that could not be paid for; I could be in jail right now over TD banks negligence. The next step is to engage the **** and FTC; as this is outrageous.

      Business Response

      Date: 03/11/2025

      Good morning, Please see the attached BBB written response. 

    This business is not BBB accredited.

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