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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,865 total complaints in the last 3 years.
    • 706 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mortgage, which is $2513.03, was charged twice to my account. Once on June 3, 2025 and again on June 4, 2025. This was an obvious mistake, but was not the fault of TD Bank. My issue is the second charge sent my account into a deficit of -$1,351.87. I have for YEARS requested TD Bank NOT pay anything that sends my account into overdraft. And yet here I am again filing another BBB complaint against them. I also dont understand why the second charge wasnt flagged as possible fraud when they have frozen my card for less.I called TD Bank yesterday, June 4, 2025, and was told the second charge would bounce back because it sent me into overdraft and my file shows that I DO NOT want overdraft protection.This morning I woke up to an email telling me my account was in a ***** period and if I deposit $1,351.87, my account wont be charged an overdraft fee.I am livid. I want TD Bank to follow the directives I choose over MY account. I shouldnt have to wait to pay the rest of my bills. TD Bank has chosen, once again, to look for a way to collect fees.

      Business Response

      Date: 06/17/2025

      Good morning, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After sitting at the drive through window for almost 5 minutes with no one acknowledging that I was even there(5 employees standing inside doing nothing) finally a young girl came over. I explained to her that I would like to deposit a check and make a withdrawal. She had asked me what I wanted MY money for and after a little back and forth she told me that she would not give me MY money unless I explained what I wanted it for. Finally a man in a suit came over I thought to help however his smug attitude just made things worse. I had asked him for his district managers name and # he very promptly and proudly told me that his name was ****** ******* and that he was the district manager. I then asked him for his managers name and # of witch he refused to give me and in an extremely pompous said the **** stops here then threatened to that my relationship with the bank could be terminated. In all I set in the drive through for 22 minuets I closing I would like the Name phone number and email address for Miguels direct supervisor.

      Business Response

      Date: 06/13/2025

      Good morning, 

      Please see the attached BBB written response. 

      Thank you, 

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention a fraudulent account that has been opened in my name with TD Bank N.A. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: TD Bank N.A.Opened Date: 2/25/2021 Account Number: 483950**********High Credit: $438.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent *********** support this claim, I am attaching a copy of my Identity Theft Complaint for your reference.Thank you for your prompt attention to this matter.

      Business Response

      Date: 06/13/2025

      Good day. Please see the attached interim letter while
      these concerns are investigated. A full response will be provided once the
      investigation is complete. Thank you, 

    • Initial Complaint

      Date:06/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first want to say I had a bad experience at a td bank location on ************************************** fl with the manager who stated to the employee **** when he asked who was Next in line I stated I was which I was and she butted in and stated hey **** I think the gentleman was first and I stated if she didnt see who was first she dont need to speak on the situation which made me feel discriminated against because we were of a different race which left a very distasteful experience Which I go to this branch quite often and never had this experience ! As well as with **** attitude that was nonchalant when he stated he couldnt print me a Debit card because my phone number was not able to be verified which i stated my number has been updated a week and a half ago im not understanding why My number is unable to be verified! So I went to another branch which I had the same result and I contacted corporate which I stated why is my number not being verified ? She stated she dont know but my account has been updated which it is inconvenient that I have to get a debit card mailed out which I declined because of no other possible ways to get verified ! I would like for this issue to be addressed !

      Business Response

      Date: 06/18/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Issue is that I am unable to cancel a subscription service from ********* for their office programs due to being unable to gain access to the account that is paying for the service. After going through ********* support chat they deemed they were unable to help me gain access to the account and cannot provide any further help in canceling the service and getting me a refund. They recommend that I file a dispute with my bank to help not only stop the recurring payment but also help me in refunding the payment as I cannot use the service nor do I want the service. Since I cannot access the account I also cannot utilize the service I am paying for. After following the support representatives guidance and filling a dispute I succeeded in getting the stop payment put on my account however, TD Bank found that their is no error in regards to the purchase I disputed and will go ahead and reverse the credit I received for the disputed payment. The reason they decided not error occurred as stated in the received letter was that "The request for the cancellation of the products/services in dispute was made after the transaction(s)posted to your account". This is an unacceptable outcome as the dispute could only be made after the transaction is posted as stated by the TD support representative and I cannot request a refund from the merchant as I cannot access my account and the merchant cannot help me access my account which is why I was advised to dispute the transaction through my bank from the support representative of the Merchant. The transaction that I disputed was posted to my account on 5/19/2025 a day after the ****************** charged my account. It was for ******. I was already provided with a provisional credit I am not asking for another credit I just want the previously credited amount to be reversed and for my account to be charged ****** for a service I cannot use and do not want.

      Business Response

      Date: 06/13/2025

      Good morning, 

      Please see the attached BBB written response. 

      Thank you, 

      Customer Answer

      Date: 06/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recenty I locked at a copy of my credit report and noticed several inaccuracies on my account. This account is hurting my ability to obtain credit. It is my understanding that you will investigate these items for me to ensure accuracy Here is the item I am asking you to verity as accurate TD Auto Finance Account #******XXXX Please remove the inaccurate account from my credit report.

      Business Response

      Date: 06/05/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you,

      Customer Answer

      Date: 06/05/2025

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23410672. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 


      this is the account number of the item I’m complaining about : 110471XXXX

       

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.




      FAQ



      Regards,

      Anarkali




       


       

      Business Response

      Date: 06/18/2025

      Good morning, 

      Please see the attached BBB written response. 

      Thank you,

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against TD Auto Finance for reporting an unauthorized and fraudulent account under my name on my credit report. Upon reviewing my credit file, I discovered an account with the following details:Account Name: TD Auto Finance Account Number (partial): ******XXXX Date Opened: 05/05/2016 I want to state clearly that I never authorized, applied for, or opened this account. I have no relationship with TD Auto Finance regarding this account, and I did not provide any permission for this account to be established in my name. This fraudulent account is negatively affecting my creditworthiness and causing me significant distress.I request that TD Auto Finance investigate this matter promptly and remove this unauthorized account from my credit report. Additionally, I seek confirmation that this issue has been resolved and that no further fraudulent activities will be associated with my personal information.Please let me know what steps will be taken to rectify this situation. I appreciate your attention to this serious matter and look forward to a swift resolution.Thank you for your assistance.

      Business Response

      Date: 06/12/2025

      Good day. Please see
      the attached interim letter while these concerns are investigated. A full
      response will be provided once the investigation is complete. Thank you,

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank keeps charging me overdraft fees on transactions that they send back to merchants and then allow the same transaction or merchant to process it again and charge another fee. Theyve charged me $560 in fees that Ive asked for reversal due to a death in the family that has affected my income. Along with my husband being out on disability. Theyve been unethical, unsympathetic and unwilling to resolve the issue.

      Business Response

      Date: 06/04/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a reoccurring payment setup to ensure a balance is paid in full before the promotion period ends. However, Yard Card of TD BANK, edits my reoccuring payment amount without notice to prevent the balance from being paid in full. This has occurred multiple times as I attempt to make additional 1 time payments to cover the gap. As of last week, Yard Card of TD BANK is attempting to charge all of the interest to me and not honor the promotion due to changing my reoccurring payment again. I did apply the balance owed prior to additional interest charges just today after the promotion has expired and it is the 3rd time I attempted to apply a one time payment for this exact amount, $737.94.

      Business Response

      Date: 06/11/2025

      Good morning, 

      Please see the attached BBB written response.

      Thank you, 

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in late May/June of 2024, I purchased and was charged for a ******* Washer/Dryer Combo. For some reason the system charged me twice at that point and I've been calling into TD Bank for over a year to try to resolve this issue. As of June 2025, This has not been resolved. I'm looking for the correct refund onto my account and to close the account accordingly. Also looking for a refund for any fees that have been charged on the account. I have attached the various documents about the disputes over the timeframe. I'm currently on the phone with TD Bank now opening another dispute but I have no confidence that this will be resolved.

      Business Response

      Date: 06/11/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

      Customer Answer

      Date: 06/11/2025

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23407552. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 



      I've attached an order to which the entirety of the order was cancelled. The only item the Samsung financing card was used for was the washer dryer combo that was delivered and the partial refund references this cancelled order (which was not fully refunded). My balance should be the total of the washer dryer that was delivered, minus all payments that I have made towards the account. 


        Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. 

      FAQ

      Regards,
      Erik 






      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.




      FAQ



      Regards,

      Erik




       


       

      Business Response

      Date: 06/20/2025

      Good day. Please see the attached interim letter while
      these concerns are investigated. A full response will be provided once the
      investigation is complete. Thank you, 

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23407552. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 


      With respect, 

      This has been an ongoing issue since June of 2024. I've made multiple calls into TD Bank with no resolution after multiple hours on the phone over the last year. Simply, my balance should be the one item I have made a purchase for (the washer/dryer combo) minus any payments made. When I spoke to a representative last, before the latest dispute, they said it was all set and the balance should have been updated in a billing cycle (note that they stated my balance should be around 600 dollars). 

      I'd like this resolved please so I don't have to spend any additional time on the phone. 


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.




      FAQ



      Regards,

      Erik




       


       

    This business is not BBB accredited.

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