Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

• 

  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

• 

  TD Bank

  2808 S Main St Anderson, SC 29624-3726

• 

  TD Bank

  305 New Neely Ferry Rd Mauldin, SC 29662-2641

• 

  TD Bank

  1240 Bethlehem Pike Flourtown, PA 19031-2068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to resolve getting my name changed due to marriage. I'm unable to go to a physical location and they refuse to change it via any other method. This is despite them having a secure message system that should be able to handle the request for name change documents such as my marriage certificate.

  Business Response

  Date: 02/13/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday January 26, 2025, around 9:45 in the morning I attempted to make a deposit at a drive through ATM machine in *********, **. The check amount was $2077.47 and I signed the check prior to using the deposit slot on the machine.I have made deposits using the ATM's in the past, the machine will provide a receipt with a photo of the check. I have found that it often requires the check to be inserted numerous times before they are properly read, but this has not led to problems in the past. On my third attempt to put the check into machine, the machine would not read the check and would not return the check. The door closed and the machine took the check into the machine without any acknowledgement of the deposit, an error or a transaction. I immediately called TD bank and reached customer service after about 25 minutes. **************** was helpless.They told me that the machines are owned by Garda and that TD Bank has no responsibility for the operation of the machines. I would need to go into the bank to file a claim.I received no further response from the bank. I went to the Branch on Monday and filed a claim with the branch, The check is issued against another TD account, which I was able to provide. They offered to cancel the Check and make a deposit, however I am hoping to maintain a paper trail for the reimbursement from my mother in law to my wife and I. It is also unacceptable to me that my deposit is in the machine and the bank cannot recover it. In almost every other case, I would not have the ability to recover a check from the sender without a massive effort. I do not understand how TD can be so disengaged when it comes to maintaining control of deposits from the **** I have had no contact from ** regarding the Claim. I went back to the Branch, Garda has not returned to inspect the machine and there has been no action on the Claim.

  Business Response

  Date: 02/11/2025

  Good day. Please see the attached letter .Thank you, 

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three and half years ago, I sat down with a TD Bank representative and opened an *** **** account. However, I did not know I would not be gaining interest. When I received the tax document for 2025, my account interest was 0.53 cents. TD Bank used my money to increase its revenue. I would not have left ****** in their bank to benefit them. I was livid. The representative never explained the interest rate, which is 0.02 percent. I was duped and used without a gun. Moreover, I recently met with the bank manager, and she claimed she would give me ***** for the inconvenience of coming in twice. Then, they wanted to place me to place the money in a CD account with a penalty if I removed the money before time. This bank is disgusting; I lost three years of nothingness. I removed my cash. And the representative lied to my face about the ***** I never received.

  Business Response

  Date: 02/11/2025

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **********

   

   

  Business Response

  Date: 02/21/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unwilling to work with clients. Puts money before client safety. My ex husband and I financed a vehicle in 2017. Divorced in 2020. Required a PPO order for safety reasons. He was awarded the vehicle as well as the debit. I mailed in the divorce degree. He was unable to refinance. I called TD over 100 times the last 4 years to keep this account in good standing and to communicate the situation. I have worked with them always to keep my credit from being damaged and added my name and number to the call list so I would be aware if he fell behind however they didnt call me. Once I learned it was late I Made the payment however this is impacting my credit to this day. I Filed for extensions I begged them to repo the car when he refused to pay. Because he is awarded the vehicle he has to sign off as well and wasnt willing to. This has caused me so much more than money I have not been able to break free from a very toxic relationship. This has forced me to beg and plead with him to work with me however he wasnt willing. I have always paid all my bills and take great pride in my credit. When I tried to work with TD I was told my only option was to pay or ruin my credit. I have filed disputes on all credit bureaus. I just wanted my credit to not be reflected by someone elses debit which I have been paying. This has been the worse business I have ever dealt with. Unwilling to provide call records to prove my intentions have always been to keep this current.

  Business Response

  Date: 02/05/2025

  Good day. Please see the attached letter. Thank you, 

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate the response and understand that the payments were late due to extraordinary events beyond my control. A review of the call records I believe would show these were not due to me being neglectful and I made payments when notified of the problem. I have contuined to pay this debit and will pay it in full. My ask is for a letter or a note to my credit file so this situation doesnt continue to negatively affect my credit in a negative status. My score went down almost 100 points. This is a beg and plea for someone to just show some compassion to an awful situation that I am working through to the best of my ability. 
  No one wants to be in this situation, but your lack of compassion has made an incredibly difficult divorce just that much harder. Im just asking for a letter or a note to the bureaus so I dont look like a piece of s*** to future creditors. 
  My future should not continue to be affected by my exs poor life choices.
  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 02/10/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14, 2025 I received a charge on Credit Card in the amount of $58.99. I then called the fraud **** at TD bank and they closed the credit card and provided an adjustment credit of $58.99 while being investigated. As of Jan *******, TD has charged the account $58.99 and claim it is not fraud as it was purchased by me. I called TD bank to see if they could provide me with a phone# for the merchant and they state they have no other information other than it was a purchase at a luggage and leather store. I would think there would be a phone # or a listing of where the purchase came from but TD is telling me it is all my fault and that I purchased this item as they say they have proof of it being delivered. I would honestly like to know what I purchased for $58.99 because if it was delivered like they say, I have receiving nothing. I will be closing my checking and savings account as well with TD Bank if no resolution.

  Business Response

  Date: 02/13/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had TD bank in the past my brother current account holder with there services it was a white man he was very disrespectful and racist towards my brother given him a hard time to assist him a young white lady came into the bank needing help as well and he just ignored him standing there and helped her the security guard witnessed the racist white man treatment of telling him he can't have two phones to receive his codes he previously went into the bank the other day same man never respected what he was trying to handle what caused us to go back there due to having to go back into the branch Because he have flagged his card and wasn't sending no codes when purchasing items we went to another TD bank on ************** and had no problems with his service I want to let this be known that's discrimination is a criminal offense and in banking business or any other business and should not be tolerated by any means necessary.

  Business Response

  Date: 02/07/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:01/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased ************************ back in 2023. At the time, I was added to the bank account that had already been established for several years with TD. Upon doing so, I was never asked if the TIN changed. Therefore, I only ran into several issues while changing the name of my business in Jan of ********* forward to December, I alerted TD that I have changed the name of my business and we were in hopes we could stick with the same account and just update the name. However, since the TIN was never changed when I purchased we were unable to do so. Mind you, this took over a week to get that information. We finally are able to open a new account. However, was never informed that ** would hold 75% of the checks I deposit. How am I supposed to provide hay, grain, bedding to my horses?!?!?!? Mind you, this hold is for SIX DAYS. Even though I got a letter in the mail stating it would be ONE day hold. Please note, this was also not stated to me until AFTER I called a few days later furious. I also called customer service and was told there was nothing they could do on their end. Come to find out, theres also a limit on how much you can remote deposit for the first serval ********* Im sure you can understand, I am running a business that spits out over 10K in expenses monthly. Its an agricultural business and I think there is enough awareness to know, this is already a tough business. Unfortunately, TD youve only made it more complex, frustrating and just down right, unreasonable. How am I even supposed to balance a checkbook?! NONE of this information was relayed to me until AFTER. You have put me in a huge financial predicament with not only my animals, but the vendors I work with on a monthly basis. Mind you, Hillside the account where the business came from had been well established and only had to open a new account because of the fault of the advisor I had, not asking a question when I first was added to the account.

  Business Response

  Date: 02/06/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. TD RCS/RH Amount:$46831 Date:12/14/2024 Acct#****************

  Business Response

  Date: 02/07/2025

  Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/27/2025 I went to TD Bank to see about depositing a check in the amount of $32,000 from a ********* comp case. The employee ******** ***** explained to me that the check would clear within 2-3 Business days and I would be able to access $100.00 immediately. Knowing I was tight on money for food and bills I decided to deposit the check based off of this information expecting the check or some of the funds to be cleared by 1/28/2025 or 1/29/2025. Today 1/28/2025 I checked my account and I'm now negative $92.00 and everything is on hold for 6 days. I called and explained that this is not what I was told when I agreed to deposit the check. Had I known this I would've taken the check to the bank it was drawn from. The representative said they could put in a request to have my funds released. A few hours later I received an email stating the request was denied. I called again and asked to speak to a manager who stated there is nothing she can do. The only thing I could do is use my card overdraw my account and pay the overdraft fees. I stated my account is already overdrawn because of the $100 the employee told me I had access to. She stated again there is nothing she can do and I have to wait 6 days from today's date. I asked how it's my fault that the employee lied to me and told me it would be released within 2-3 days of deposit and why am I being penalized having to pay a fee for something I wasn't informed of. Had I of known this I would have taken the check to ****************. I feel like I was lied to just so I would deposit my check with them. I understand things take time but I have bills I need to pay by the end of this week or things get shut off. If an employee doesn't know the correct information then they should not be giving customers incorrect information. I am so upset because I was not told the truth and now have to figure out how to feed my family as well as pay bills. I just want the bank to clear my check so I can remove my money and go elsewhere.

  Business Response

  Date: 02/06/2025

  Good day. Please see the attached letter. Thank you, 

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *** AND FLAN, I do not have a contract with Business Headquarters Location, they did not provide me with the original as i requested.

  Business Response

  Date: 02/07/2025

  Good day. Please see the attached letter. Thank you,