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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank has 1387 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TD Bank

      10 Great Falls Plz Auburn, ME 04210-5915

    • TD Retail Card Services

      3221 Route 27 Franklin Park, NJ 08823

    • TD Bank

      305 New Neely Ferry Rd Mauldin, SC 29662-2641

    • TD Bank

      1240 Bethlehem Pike Flourtown, PA 19031-2068

    • TD Bank

      353 Central Avenue Dover, NH 03820-3487

    Customer Complaints Summary

    • 1,862 total complaints in the last 3 years.
    • 701 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank will not release a hold on a payment so I can pay the rental car company Hertz for my rental. ***** does not fax documents for verification its 2025 nobody faxes documents. TD Bank is holding the funds and will not release essentially holding my money hostage.

      Business Response

      Date: 02/06/2025

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:01/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with TD Auto Finance, I do not have a contract with TD Auto Finance, they did not provide me with the original contract as I requested.

      Business Response

      Date: 01/30/2025

      Good day. Please see the attached letter and enclosures. Thank you, 

      Customer Answer

      Date: 02/12/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this business about my account approx 1 to 2 weeks ago about my statement and making a payment. I wasnt INFORMED that if I make a payment before the statement comes out, that my payment wouldnt be forwarded. The lady at the call center was blaming me for not asking the correct question instead of apologizing for them, not giving me that information when I called. My payment was for the February statement and now I have to make a double payment so Im not charged late fees and my credit score taking a hit. I want my payment to be applied to the February statement.

      Business Response

      Date: 02/06/2025

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    • Initial Complaint

      Date:01/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute with TD bank because I paid for a service I never received. The bank keeps denying the dispute stating I should deal directly with the merchant. However, the merchant has been non responsive. I expect more from my bank. They are not supporting me at all. It is very sad and appalling that in the year 2025 black women are still not given the proper respect and care by their bank. I do believe I am being racially profiled. The bank should be on my side and help me recoup my funds! The merchant name is ************************. I am sick and tired of having to reopen the same dispute. I need a fast solution. BBB please help!

      Business Response

      Date: 02/05/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:01/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sending myself ***** threw another bank into td bank and after it failed like 5 times I got it to go through and td bank restricted my account and said I was doing fraud and want to terminate my account.i did nothing wrong and I want my account back as I have being a customer since june 2022 and was a previous customer many years ago.there was no fraud and I always transfer money into my account frequently as I have always done that.i need my account re-opened as you guys even say you won't give me back my money unless I go into a branch when I told you guys I have a sick relative and cannot leave them alone as I take care of them but he bank does not ******** guys are the ones that do fraud as goverment agencies had you paying billions in fraud including you guys pleading ********* is not the customer commuting fraud it's ************************ want my account back or I want a good compensation for this hassle as you guys have my money hostage or government agencies will see this issue as well because I will file this complaint to multiple agencies until this gets resolved. so REACTIVATE MY ACCOUNT

      Business Response

      Date: 02/04/2025

      Good day. Please see the attached letter. Thank you, 

      Customer Answer

      Date: 02/04/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ******

    • Initial Complaint

      Date:01/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had frauds in my business account and hacker stole ********* dollars and the bank never help me , ******** refused to help me recover the stolen amount, although it is their problem because the fraudsters obtained my information and accessed my money and bank accounts and seized them online without my knowledge. I want the bank to recover my stolen money.

      Business Response

      Date: 02/04/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete .Thank you, 

      Customer Answer

      Date: 02/09/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 02/14/2025

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against TD Bank due to their mishandling of my Simple *** funds transfer and poor customer service. In November 2024, I requested to transfer my *** funds from ************** to TD Bank. On January 17, 2025, TD Bank called to inform me that they had received the check.On Tuesday, January 21, I went to the ********, NJ branch and spoke with *****. I explicitly instructed that the funds be deposited into a Simple *** account immediately to avoid any distribution or tax consequences. I made it clear I didnt care which type of Simple *** account, as long as the funds were properly secured.On Friday, January 24, I returned to the branch around 12:30 PM to confirm the account was set up and to obtain account details. After waiting for 45 minutes without assistance, I asked for an update and was informed that no account had been opened. This means TD Bank has been holding my funds for over a week without fulfilling my instructions, leaving me without any account information or assurance my funds are secure.I am deeply concerned about the safety of my funds and TD Banks practices when handling customers money. The fact that my Simple *** funds have been in TD Banks possession since January 17, yet no account has been opened, raises serious questions about the banks reliability and operational competence This is unacceptable. I demand TD Bank immediately open a Simple *** account, deposit the funds, and provide written confirmation. I also expect an explanation for the delay and assurances this will not happen again. This negligence and poor service raise serious concerns about TD Banks practices. This is a serious matter, and I believe it deserves immediate attention. I trust the Better Business Bureau will assist in addressing this issue and ensuring TD Bank is held accountable for their negligence and poor customer service

      Business Response

      Date: 02/03/2025

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt to TDBank Auto Finance. They have not provided me with original documents or letter of validation. 15USC 1681B. 15 U.S.C. 1681b establishes that a credit report can only be shared under certain conditions, such a, A consumer consent. A business must have the consumer's consent to obtain or report to their credit report, provided the consumer has authorized it in writing. Therefore, requested. according to FCRA 15USC 1681i and FCRA 605B, this should not be turned into a 30 day dispute but removed from my credit report within 5 days.

      Business Response

      Date: 02/05/2025

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:01/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Td bank in ********** ************** scam me out of money on a new account I opened on 1 17 2025 saying owe past debt they closed my account an took my money an they was all I had my bills are behind they refuse I been to the bank I've called no resolution an I'm about to be homeless because they say I owe from past account I had 2021 I don't remember that an they didn't show me where I owe any money I want money or I will get a lawyer

      Business Response

      Date: 01/31/2025

      Good day. Please see the attached letter and enclosures. Thank you, 

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I will get a lawyer they got paid when I got arrested in 2014 for this five thousand an some change they have no right to take my money for something I already paid back to the bank I was on probation for this an I will get in solved let them know that I got all my paperwork for this it was paid off in 2019 when I completed my payments to them ..This is wrong and my social security will be notified they took my disability check for a past debt from 2014 that has already been paid back through the court of law I got receipts from this I can prove it .. 

      Business Response

      Date: 02/13/2025

      Good day. Please see the attached letter. Thank you, 

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid my jeep final payment December 2024 and still have Not received the title to my 2018 jeep compass

      Business Response

      Date: 01/30/2025

      Good day. Please see the attached letter. Thank you

    This business is not BBB accredited.

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