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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Bank has 1387 locations, listed below.

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    Customer Review Ratings

    1.16/5 stars

    Average of 223 Customer Reviews

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    Review Details

    • Review fromAndre G

      Date: 07/21/2022

      1 star
      Gave me money for a fake check and then charged me for the money after it was proven to be fake. Zero customer service help, zero liability, zero accountability. I will never ever use this company again.
    • Review fromMohammed I

      Date: 07/20/2022

      1 star
      This bank is a joke. We are a small business and TD Bank allowed 2 fraudulent checks to go through with an alarming amount of red flags.- 1 of 2 checks was written by hand (our check info is always printed on)- The signatures on both checks do not match or even attempt to match the signatures we have on file with TD Bank.- The style, size, and appearance of the checks cashed were completely different to our usual checks - Our check # sequence only goes up to 4 digits. The checks processed were 5 & 6 digit # sequences and nowhere near or within the check # sequence we were in.- Our business address was completely wrong.- We order checks with 29+ security features and all 29 security measures were missed.YOUR MONEY IS NOT SAFE HERE! We lost close to $25,000 as a result of TD BANKS system error and they refuse to do anything about it. They assigned an investigator to our case close to a month after the incident was reported and that investigator was so irresponsible. She would disappeared shortly after she was assigned and could not be reached (Voicemail box full, did not answer calls, would not call back, and did not even answer the branch!). It wasnt until I got in touch with her supervisor that she suddenly reappeared and told us she was still looking into it 4 months later. She never provided a formal closing letter or any outcome to this case. I reported several times to TD Bank, CFPB, OCC and TD Bank still did not acknowledge my complaint and request for information. The investigator the complaint was about kept responding with the same statement. I called TD Bank on several occasions asking them to respond to my complaints and to acknowledge my concerns and no one would ever call me back or follow up. I even sent a letter to the corporate office as I was told this is the best way to have my complaint acknowledged by someone other than the investigator and have still received any response. This is not a way to treat your small business customers.
    • Review fromEric M.

      Date: 07/20/2022

      1 star
      Proform exercise equipment unfortunately uses ********* for financing. Their payment page is hard to navigate the lay out is horrible. The customer service ***** doesn't answer emails and if your one day late on a payment it's a twenty dollar charge up to forty dollars.

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