Complaints

This profile includes complaints for Central Maine Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Maine Power Company

  83 Edison Dr Augusta, ME 04336-0002

• 

  Central Maine Power Company

  PO Box 847810 Boston, MA 02284-7810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been occurring over the past year. Central Maine power is charging way way way to much money for their power bills. When one months bill for a 70 foot trailer is over 400 dollars for a MONTH when no one was home and there was only ambient power being pulled is insane. No one can physically LIVE under the circumstances that central Maine power has created for people. I myself am immensely low income. After paying my rent I am lucky if I can afford power. I have applied for every relief source I can. I continue to ask for help and beg for help. I was approved for LiHEAP(low income heating and electric help). I was approved but they don't have any funding until November. I don't know what more to do and I desperately need help.

  Business Response

  Date: 09/19/2023

  Central Maine Power will reach out to customer to discuss consumption in home.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our price for CMP is outrageous and basically cant afford it.

  Business Response

  Date: 08/24/2023

  Please review information available on our website at CMPCO.COM under ************ to review our energy savings tips.  We highly recommend use of Energy manager, and energy calculator to view a detailed view of your homes consumption.  CMP has also launched 2 new rates that *** benefit your home with the Seasonal Heat Pump rate and Electronic Technology rate.   More information is available on our website or contact CMP at **************. 

  I show that you currently are enrolled with a supplier that has a current cost below the Standard Offer Price.  Please visit our website to review other areas that you can review on the Understand Your Usage - CMP (cmpco.com), and list of additional resources available for our customers.  

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our house in January 2023 and immediately called to set up service with CMP. Shortly after we left to visit family in the southwest and were not in the home, but continued to pay our bill online. When we returned home in early June, there was no power in the house. Immediately we called CMP to report an outage. They said, acto their computer, our meter was working fine and the problem must be inside the house. What followed was weeks of fruitless problem-solving during which time we had to buy a generator in order to run a dehumidifier because the house was becoming moldy, and it was unsafe for us or out 2 year old child. We had no refrigerator, no lights, no way to cook food. Also, and finally, a plumber and electrician who had been sent by Efficiency Maine to install our hot water heater had to make 3 separate visits. We called CMP several times to say that we still had no power, and they continued to insist that the problem was not on their end. Finally, we were able to get an actual person from CMP to come out and immediately they saw that our meter was not working and installed a new one and we again had power. The next day we received a shut off notice from CMP. Apparently, we had been paying our power bill for the abandoned barns behind the house, which are not in our property. At no time did anyone at CMP ask to verify our meter number when they insisted that everything was working fine. Because of their stunning incompetence, and arrogant disregard for our situation, we spent dozens of hours and many many hundreds of dollars. We have asked CMP only to reimburse us for the generator we bought, for $450. They have given us $150 in credit, but refused to reimburse the full amount. I am asking BBB to help us resolve this issue.

  Business Response

  Date: 08/08/2023

  CMP attempted outbound call to advise customer of review of complaint from ******************** today 8/8/2023.  I have provided my direct phone number for call back to further review.  As of today, 8/8/2023.  I have applied an additional credit of $300.00 to csutomer account, as a prior credit of $150.00 was already provided.  I have also applied credit of $95.77 that was paid on the barn account to the customers home acccount.  

   

  
  
  

  
  

  Customer Answer

  Date: 08/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Cmp regarding disconnect notice my father received he has been in and out of hospital over last year and had set up payment arrangement. I contacted them via email/app and was advised to call to discuss which I did and I discussed with a employee at Cmp advising that I did not want my power disconnected and asking what I had to do. Said employee told me that I needed to pay 519 by June 7th so I stated again that I was confirming I would not be disconnected as long as I paid amount by June 7th she confirmed. 3 days later today my power was disconnected anyway so I called again and was told I had to now pay ****+ to get power turned back on even though I had spoken to them 3 days prior and was told something completely different. I was told nothing they could do they are not only gouging customers by tripling bills but now lying to customers until its too late.

  Business Response

  Date: 05/26/2023

  Central Maine Power has attempted to reach customer by phone, voicemail is full and unable to leave message.  Recommend customer have main breaker in off position at this home to provide for safe reconnection of service.  Please have customer contact ************.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Maine Power has charged me over $3500 dollars in one and a half years time for electricity consumption on an apartment that is approximately 400 square feet. I live alone and only use electric heat in my bathroom to heat the whole apartment in the winter. I do not use air conditioning in the summer at all. I work out of the apartment 5 days a week, 8 hours a day the amount that I have spent in electricity in the last year and a half does not make any logical sense. I called Central Maine Power to report this complaint of over charging and the employee at CMP did state that the billing did not make sense after we went over my usage. I am looking for financial compensation. I am on a one income salary and cannot feasibly keep up this expense which is unpredictable month to month and I cannot budget for such a fluctuation. This is electricity for a small living space it should not cost this much. I will add my billing statements once I see some reflection that this complaint will be addressed.

  Business Response

  Date: 05/10/2023

  Central Maine Power will contact customer to discuss usage concern.  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cmp has billed us $5000 and gave us a disconnection notice after nearly a year of no payments we have inquired them several times so we can pay it but they informed us that our account was not in their system they called us after nearly a year with the bill and a disconnection notice if we dont pay the $5000 by april 25th 2023 we cannot pay the bill and we could pay monthly had they billed us properly.

  Business Response

  Date: 04/24/2023

  **************** has been in contact with Central Maine Power today 4/24/2023.    This account is currently on a payment arrangement and would recommend that **************** call back if other questions on billing.   Central Maine Power did not issue disconnection notices during the period of March 2020-April 2022 due to the pandemic and state moratorium on disconnections.   Customer has been advised today of customer rights along with contact information for assistance programs in the State of Maine.    

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Central Maine Power over $5000 to my account and they took $2100.17 of that and put it towards a deposit when they shouldnt of. they said there was three reasons why they can if they account was disconnected twice within two years which it wasnt, an extending balance in collection which there wasnt and a new account which its not the same account number and same name. So I would like them to put the deposit they wrongly took and put it on my bill thanks ***

  Business Response

  Date: 03/15/2023

  Central Maine Power provided the customer on record for this account with written notice of the Security Deposit on 7/1/2022.  ************ may need to speak with the account holder for further information.   Customer was also advised in writing by the Maine *************************** decision for MPUC case 2022-C-2447 that a security deposity would be held for this account.   This security deposit will be returned to the residential account holder only after payment is received on time for 12 consecutive months of service or the account is closed or service ended by the customer.

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Just because they sent me a letter and Main public utilities said it was OK it wasnt everything they said to me where they could keep a security deposit on my account did not qualify for my account!! here are three examples they said one if my account was disconnected twice within two years they could, which it wasnt they said if money was owed in collections which my account wasnt and then they also said if I was a new applicant which its not same account number same name same remaining balance so everything they said does not qualify for my account!! So how can they withhold the security deposit and not have it added to my account 
  

  
  

  Business Response

  Date: 03/20/2023

  ************ will need to speak with the account holder for this account for further information and to review notice of security deposit.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cmp is charging 200$/month to run power through the lines to my place. They have never come through here in 6years to do any line work. I lose power some years 8 times and always more than 3 days without power. They never compensate on the bills. They still send me a 300$/month bill just for a single person to live. I have trees growing through the powerlines and a tree resting on the lines just 3 miles up from my place. It's been on the lines for a year and a half but they still charge everyone almost 200$/month and have shown us zero work on our lines.

  Business Response

  Date: 03/14/2023

  Central Maine Power responded previously to customer concern for branches in contact with lines on 3/1/2023.  Branches/Tree contact are with telephone and cable/internet lines and no contact was found with Central Maine Power lines.    Central Maine Power is on a 5 year tree trim cycle, the Town of Acton is currently listed for tree care trimming and is listed on our website for this to be completed during the period of December 2022 and May 2023.      

  This circuit has had 2 outages in last 12 months on 6/17/2022 that lasted for **** hours caused by a broken connection feed line coming ********* border that was repaired, and on 12/23/2022 - 12/26/2022 that lasted for ***** hours due to impact of storm damage.  

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this

  resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

   

  *****

  I have lived at this address for 6 years and not one cmp truck or any trucks have ever been on this road. It's a company lie to say there is no branches growing through the lines I can see them 45 feet up my road. This is why cmp needs to be stopped. They lie and they provide no services but it we r charge us in Maine.

   

   

  Business Response

  Date: 03/15/2023

  As previously replied, Central Maine Power is on a 5 year tree trim cycle, the Town of ***** is currently listed for tree care trimming and is listed on our website for this to be completed during the period of December 2022 and May 2023.    Central Maine Power responded to customer concern for tree contact with lines, and found that contact was with lower lines for communication and internet, these concerns for contact should be contacted to the appropriate service for work.  

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   Then why is there trees and branches on the powerlines right now today? As previously written by me? Why was I out of power yesterday if there is no trees and branches on the lines to make my power go out? Why is cmp so cheap to never do line work in over 6yrs here in my neighborhood? Why do I have to pay a company money that provides no work or maintenance to any thing. Why and how are you in business? Why can't you be forced to sell the lines to a company that actually makes electricity? Cmp is a scam and thieves

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In *** was quoted for a job from CMP. The scope of the job changed and paid $1154 for work. They never completed that work and we never received a refund. They did a different portion of the job but a cost of the new work was never provided. We are looking for a refund or a partial refund and an invoice of the work at was completed. The work was completed in October finally. I have called them 7 times with the response of "we will call the service center and they will call back". They NEVER call back.There was a double payment situation, we have received the double payment back in our account.

  Business Response

  Date: 01/17/2023

  Central Maine Power ************** is reviewing work order to resolve.  

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got power back yesterday and they had to turn our power off due to another local resident. We got notice that it was resolved by 6 pm on the 24th but something had gone wrong. We were no longer on the list but still have no power.Since they shut it off to fix another solution, we have been out of power over 12 hours. I have a child to worry about and food. I don't have the funds to replace the food.

  Business Response

  Date: 01/04/2023

  Storm ****** damage has been repaired.  Pole repairs have been completed,and power was restored to customer on 12/25/2022 at ******.