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Business Profile

Parking Facilities

UPP Global, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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UPP Global, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 147 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have multiple tickets on 2 of my vehicles because I have to pay via website to park just to go work. 1 of the tickets is on a lot that the company pays for the employees and a ticket was still given. The first thing on my mind isn't to go on a website to pay for parking to work and the tickets are given within 5 minutes of being parked (before I can even walk across the bridge). I can pay the 5 dollars to park but to get tickets before I even get a chance to pay is crazy.

      Business Response

      Date: 08/23/2022

      Hello, I am sorry that you had difficulty.  If you could please provide proof of a transaction for each of your issued citations then we would gladly remove them for you.  I would suggest making your payment when you enter the lot to avoid further violations. Thank you. 

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **. Parking *** registered to *********************************************** is issuing "Notices of Delinquent Payment for Parking Violation" on **************** in downtown ********. Their own system could not find a such number/citation for my vehicle, therefore it is very suspicious!!! The physical ticket was never received or issued on the day of violation. Their letter about my violation was sent weeks later from the date of violation. **.Parking ** used an out-of-state postal permit without a date in the State of IL. Hm...This is a fraud and this shady company will be reported to the Fraud investigation Unit and Attorney General of *******. If this company cannot locate their own citation (and I never received it), but they are asking in the letter for electronic payment on their website, something is wrong. The letter uses direct threats of vehicle immobilization, towing and additional expenses if not paid. **. Parking *** must provide picture of the vehicle on site, date, traffic signs near the vehicle and other details. They indicate on their business page that their revenue is 5 $ Million. Not bad for a shady operator who cannot locate its own records. Further steps must be taken by victims in order to stop the abusers. Demand documents, report your incident to proper authorities, local police and don't be intimidated!

      Business Response

      Date: 08/23/2022

      Hello, we would be happy to look in to this for you. Could you please provide the citation number, license plate number, and any additional proof of payment such as text receipt?  Thank you. 

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notice: ******** Date 06/19/22 ****hrs Location *************** Parked in parking spot and payed for over an hr of parking at machine, only used parking for 15 to 20 minutes while i went across street to eat Gelato. I am now receiving ticket saying i was given a citation (not true) and failed to pay it.

      Business Response

      Date: 09/06/2022

      Hello, 

       

      We are sorry that you had difficulty with your parking. I was able to look up your notice number and this matter was previously resolved. The citation was voided. Thank you. 

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a Notice of Delinquent Payment today for an Amount Due of $63.00. It is for a trailer that is in a secured locked storage area, well away from *************, and the trailer itself is under lock and key. I called the supposedly 'corporate number' this afternoon to learn from the lady who answered the phone, that she has owned the ************** number for over a year but is receiving calls asking for ** Parking *** and that it is a scam! My concern is the notice indicates the fee will be escalated on July 17th, 2022. Are we liable for this charge - neither us, or our trailer, have been in *************.

      Business Response

      Date: 08/23/2022

      Hello, I was able to pull up your citation and it indicates that this citation had already been voided. This can be confirmed by going to www.rmcpay.com and entering the citation number. Thank you. 

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business: ** Parking Co.I was issued a citation by this company and fined $63 for " Vehicle parked in 2 spaces." It is a *****/gravel parking lot with no lines to indicate spots. When I parked, I was clearly between 2 cars. Who came and left after me, and their proximity to my car is out of my control. I would formally dispute the charge directly to the company, but I am not going to log onto their website and provide any personal information, as I suspect from all the prior complaints that this is a scam.

      Customer Answer

      Date: 08/15/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 9th I and my party parked in the lot in ****************** on the corner of canal road and Avienda *******. at approcimately 6pm and paid for 2 hours. We had a incident wasy leaving dinner and the local police stopped us to ask us if we had witnessed a wreck that occured near where we were eating, we returned to our car at 8:08 pm and already had a parking ticket on our car, I did not notice it until we were driving and it flew off and were unable to recover it. The vehichle license plate # is ****** and I have been unable to locate how to deal with this ticket. I really feel that we paid our money and was heading back in time and was stopped by the police and was only minutes late. This just seems like a money grab to me.

      Business Response

      Date: 09/06/2022

      Hello, 

      I was able to look up your citation using your plate number. Your appeal that you filed had been accepted.  This matter was resolved. Thank you. 

    • Initial Complaint

      Date:08/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received parking ticket after paying for parking, posting on dashboard and being directed where to park by their attendant. at 2:15pm on 2/15/2020 I parked in a private lot operated by FL parking company. I paid for parking at the self service meter, after driving around the lot I could not find any marked spaces to park in. when I saw an attendant, i asked if I could park in an unmarked space that did not have any no parking signs and received approval. The parking fee was $25. When i returned 1 hour later, i found a ticket on my windshield for parking in a drive isle. When I appealed the ticket, the company shows pictures of the car not in a drive isle, in a space that is out of the way and there are no signs indicating parking in the spot is not allowed. I've made numerous attempts to resolve with this company. They state I was blocking a boat. While there was a boat in a spot nearby, there was adequate space if the boat owner needed to move the boat. If this space is disallowed from parking, they should not be directing customers to park there or allowing parking passes to be purchased. I feel like they intentionally did this to generate a ticket, perhaps their employees are incentivized on generating revenue from tickets. they also doubled the $25 fine 3 days after the ticket was written to $50 even though I'm disputing the citation.

      Business Response

      Date: 09/06/2022

      Hello, 

       

      We are aorry that you had difficulty with your parking. Could you please send the last four digits of the CC that you used to pay for parking and your citation number so I can look in to this for you. Than you. 

    • Initial Complaint

      Date:08/02/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Only allows payment at pay device for one hour with no posting that you must return every hour to pay again or you will be fined Also no ****************** parking at ** Parking Co lot to eat at ******************** in ******** I paid the maximum amount allowed to pay it only allowed payment until 8:01 pm. No signs saying you must return to pay every hour. Im handy cap and paid the most the meter would allow me to pay and at 8:11 they already issued me a fine. They are scam artist. When i called about the issue the woman on the phone did not care that i was *** and said you have to pay every hour and that they did not have to comply with ***************, nor did they have to post info informing parking customers to return to pay every hour.Also she refused to give me any info to speak to any management nor corporate office info.She just threatened to file against me on my credit reporting burro if I did not pay. So I was forced to pay additional parking fees. SCAM ARTIST!!!!!!!!!

      Business Response

      Date: 09/06/2022

      Hello, 

       

      we are sorry tha tyou had difficulty with your parking.  We do charge for parking for all individual cars entering a location that we manage. Signage verifying this is posted on each meter.  Each of our meters are set as a either a flat rate for the day or an hourly rarte that can be increased and decreased as needed. Feel free to reach out to us in the office if you have any questions. Thank you. ************

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a complete scam. For the 4th of July weekend we made a trip to ****************, *******. As expected, arriving there at 10:30am, all of the municipal parking was full, so we looked around and found this location (an abandoned bank parking I guess). It said pay by plate.The kiosk was so bad with buttons almost non operational, press and press repeatedly. We tried a couple of times until we entered all info, CC and got through. And yes the machine has a sticker saying NO RECEIPT WILL BE PROVIDED. So, you have no immediate proof to place on your cars dashboard. There was a ridiculous amount of $44 (40+4 in tax?) which we paid by CC. We went to the beach got back in 4 hours or so to find a parking violation (NOT STATE ISSUED) mentioning we didnt pay the fee and now owed a fine along with the parking fee. I checked my CC and it clearly went through and so I ignored it. They now even sent me a mailed violation stating the same $63.Violation #******** Date 07/02/2022 13:33:12

      Business Response

      Date: 08/02/2022

      Hello, we are sorry you had difficulty with your parking. We were able to track down down your transaction using the information you have provided. This citation has been voided. The plate number entered was JUC3424 which did not match the plate on the vehicle which is why the enforcement software did not recognize a payment. All kiosks have the option of a text receipt by entering your phone number in to the system. Any citation can be appealed by going to the website listed on the ticket. If you have any future issues please feel free to contact us directly. Thank you. 

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in a gravel parking lot behind Zone ***************************************. Paid $27.50 to park, yes it's higher than other spots, but I was already there. Come back to my car a few hours later and violation ticket for taking up 2 spaces, there are no lines, only plastic tire/curb stops. Looking around lot I'm thinking this has got to be a Tic Toc prank. There are many cars parking lot with no lines

      Business Response

      Date: 07/28/2022

      Hello, I am sorry that you had difficulty with your parking. I pulled up your citation your appeal was accepted. This ticket was voided.

    UPP Global, LLC is NOT a BBB Accredited Business.

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