Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

UPP Global, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flparking wrote a parking ticket for ** on ********** on 6/16 at the Daiquiri Deck (the lot next door). We tried to use the automatic pay station but it was out of order and made to look like the county parking pay station. There was no one there to pay, but evidently someone there to write a $63 ticket. What a scam.

  

  Business Response

  Date: 08/23/2022

  Upon review this citation has been previously voided. Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading the public. We parked immediately in-front of a meter, all the meters in the area look the same. Paid for parking. When we return ** Parking Co. Placed a citation on our window for $43. Tomorrow the ticket will go up to $63 and after 7/26/2021 it will be $103. I took a picture of the meter that I used and you'll see that it's in the grassy area of the lot. ** parking Co. Is claiming that the meter I used was not for their parking lot. Very misleading practice and not enough signs warning people of this. Location of lot: ********** ** - *********** and Fifth St. On citation *******************************

  

  Business Response

  Date: 08/23/2022

  Hello, I am sorry that you had difficulty with you parking. Could you please send me your citation or license plate number and I can look in to this for you.  Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th of this year we decided to go to the beach at Cadys at Sunset beach.We have gone to Cadys on numerous conditions. We have never had a problem until now. I have a handicap permit that was hanging on my rear view mirror but yet I received a citation. The city says I'm not required to pay for parking. A citation for parking#******** for $23.00 dollars was paid in full. I feel I should receive a refund.*********************

  

  Business Response

  Date: 09/06/2022

  Hello, 

   

  We are sorry that you had difficulty with your parking.  The area you parked in is privately owned and does not fall under the same parameters as the city lots.  Each vehicle that enters this location is pay to park. Signage indicatomg this is located within the lot. Thank you for understanding. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a parking citation #******** on 6/12/21 parking at zone **** 534 Pinapple Ave . I displayed my handicapped sticker parking in the only handicapped space in the lot. No parking was available anywhere near the restaurant. I observed a man lurking behind a tree as we left to enter restaurant. On our return saw same man writing tickets placing on vehicles in lot. He intentionally let people park without mentioning a fee machine was hidden in lot and ticketed them after they left lot. Scam to make money for ** Parking **

  

  Business Response

  Date: 08/23/2022

  Hello, we are sorry that you had difficulty with your parking.  Each lot managed by FLParkingCo does charge for disabled parking.  This is indicated on each of the parking kiosks. Thank you for understanding. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked on a space on **********, **. Paid for my space and received a receipt which I placed on my dash. Got back to my car and had a "Citation" under the wiper, saying I was taking two parking spaces. Because of a previously parked car, I parked where I could. The lot was so dirty and the lines for the spaces were not clearly visible. There are no signs warning of potential violations such as this anyway. I believe this company is purposely trying to create "parking Violations", so that they can issue a "citation", and cheat people out of money. They are clearly a company trying to set up situations and threatening people with false threats to their credit rating, vehicle registration, etc.They need to stop this practice!

  Customer Answer

  Date: 08/13/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 08/23/2022

  Hello, I am sorry that you had difficulty with your parking.  Could you please send along the citation number and we can look closer in to this for you?  Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2021, we parked in their lot at ***********************************, and attempted several times to pay in advance for 3 hours of parking by credit card. The payment machine would not take any of several credit cards we tried and would not register any time. The machine was inoperable. We got citation #******** in our windshield. Upon returning home that day I wrote a check for $12, the posted cost for 3hours, along with a note explaining the circumstances. They did not cash my check and have sent us two "nonpayment penalty" notices for $40 and then $60 with threats for further escalation.

  

  Business Response

  Date: 08/23/2022

  Hello, this citation had been previously voided which can be verified by going to www.flcitation.com and entering the violation or plate number. Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2022, Friday - I parked next to Frenchy's in ********** in an open and unmarked lot and paid 28$ using my discover card for the few hours i was there with family. When we returned to our car, we had been issued a citation for $63 for "parking in 2 spaces"- i have included photo of citation #********. I appealed this decision and was denied the same day. This is an open lot with no delineation of lines where to park - just a open dirt lot with rubber pylons outlining the edges. I included a photo to show I got as close to the rubber pylon in front of me with just enough room to open the doors. The cars beside me to my left and right were not perfected centered over their pylons - being stuck between them what choice did i have? I was given one single space and took it - not two spaces as the citation stated. The photo shows I am evenly spaced between the two adjacent vehicles. In 40 years of safe driving, I have never been fined parking in an open lot because the vehicles were not perfectly aligned to the pylons on the perimeter. If this is enforceable there needs to be a parking attendant on site or demarcation lines on where exactly to align your vehicle. There was no signs or parking attendant. Also, my credit card was billed prior to me knowing how much the final fee would be. You have no choice at that point to leave as you have already been billed. The citation was 43$ if paid immediately and 63$ if paid after 72hours. ******* Parking *** should post a warning sign of how they will constitute a fine to any potential customers. I had to pay 28$ for a few hours which is quite overpriced and then an additional 43$ in penalties. This ticket should be rescinded as it is harsh and unfair. I have provided photos showing how the vehicle on my left is an oversized RAM pickup truck that is well beyond the pylon leaving me no options on where to squeeze in. I hope the BBB investigates to help me and other honest people visiting ************ area

  Customer Answer

  Date: 08/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Thank you very much for your assistance, 
  
  *****************************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a privately owned parking lot at *********** (*************, **). We paid $20 to park in the parking lot that did not have any posted rules besides having to pay for parking or vehicles would be towed. When we pulled into the parking lot, the first parking stall was at a 45 degree angle. The area I parked was next to a dumpster and the dumpster was encroaching in the parking spot and did not allow for proper vehicle access within parking at an angle. The sign posted in front of the adjoining parking spot was also at a 45 degree angle. When we returned to our vehicle there was a ticket on the vehicle. There were also no clearly defined parking stalls or any parking rules besides having to pay for parking. They also ticketed the whole row of vehicles including other family members for parking the same way. I also sent ******* Parking ** an email and tried calling.

  

  Business Response

  Date: 08/23/2022

  Hello, 

   

  We are sorry that you had difficulty with you parking.  Could you please provide your citation number sot that I can look in to this for you?  Thank you. 

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pulled into a private parking lot on Treasure Island in **************. Got out of my car to go to the ticket ********* and noticed an attendant issuing me a "Citation". Explained to the attendant that I literally just got there and the attendant refused to recend the ticket and said I could dispute it online. I called the local police and they said that this was a private lot and that there "Citations" could not effect my driving record or registration. The back of there "Citation" alleges that failure to pay can affect credit rating, vehicle registration, license renewal, and ability to rent a vehicle. When I went to there website to despute the ticket, it asked for all of my personal information. When I went to call the number all you get is a answering machine that says phone attendants cannot resolve citation desputes.

  

  Business Response

  Date: 08/23/2022

  Hello, I am happy to look in to this for you.  Could you please send along your citation number and the last four digits of the CC that you used to pay for parking?  Thank you. 

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I parked at the location (by ********************) the pay station would not allow me to add additional hours due to the fact it was pouring rain I tried several different times to add the additional hours more than just one hour and it would not allow me to do so. Further, it would not even let me swipe my credit card card because it was raining so hard! Even *************** camps cc machines were down. I then download the app that when you ****** ******** Parking it tells you to use to park mobile would not let me make an electronic payment through the app. My table was ready at the restaurant and it was pouring rain so I had no other option but to go into the restaurant. I tried to appeal it through website, but the screenshots were not able to be attached because your website said they were too large. So I had to remove them, and was issued a denial of appeal, due to the limited information you allowed me to provide. I then requested a trial, which is my right for any citation that will affect my registration or license and have yet to hear back!

  

  Business Response

  Date: 08/23/2022

  Hello, 

   

  We are sorry you had difficulty with your parking.  Could you please send along your citation number and the screen shots you attempted to submit and we can look in to this for you.  Thank you.