Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
532 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new Dodge RAM 1500 Bighorn on 9/7/2022 in ********. The dealer was Crystler Dodge, Jeep, RAM. The factory gave a 3 year bumper to bumper warranty. The battery went dead on 4/11/2025. I sent them the receipt for the battery and it was denied. Case # ********. I couldn't get my truck cranked or out of my driveway. Total charge for the battery was $240.82 through Auto Zone. With a bumper to bumper warranty that should have been reimbursed. No questions about it. They had also cheated me out of 2 oil changes. I would like to also receive my other 2 oil changes.
Business Response
Date: 06/17/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23475445

Our File: 93362510

Thank you for forwarding the complaint from ***** *******. According to our records case ******** was closed on June 2, 2025.

The customer was sent the following email:
Dear ***** ********,

Thank you for allowing ***************** an opportunity to address your concern. Our primary focus is your satisfaction.
My Name is ****** and we appreciate your time and effort in bringing this matter to us.
Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reasons:
Insufficient documents (No valid Repair Order with diagnosis & labor description)
The repair was not completed at a certified Ram dealership.
The case did not meet the criteria and guidelines under Stellantis reimbursement assistance policy.
As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Please feel free to reach out to our customer care hotline at **************** if you have any questions or clarifications.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Japhet
*****************

The customer will need to have a case created for the missing oil changes by contacting US ************* **************.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/17/2025

Complaint: 23475445

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case ID: ******************************* Compass was purchased 12/29/23, has ****** miles on it, and still is completely under warranty and extended warranty. My car has been in and out of the dealership since the beginning of April for electrical problems that made the car unsafe to drive and left me stranded more than once. The car has been in and out of the shop four times for nearly 45 days. I was told I would be reimbursed for rentals before renting and am now being told I cannot be reimbursed for car payments I've made for a car I couldn't drive AND the rental. One of the times I got the Jeep back, an electrical guard in the wheel well was not reinstalled, leaving a bunch of electrical exposed. Even now, with the car back in my possession, I was informed they're not confident the current repair actually fixed the problem. I missed multiple days of work because I did not have transportation, had to use ride share multiple days, and then was eventually told I could get a rental and be reimbursed and am now being refused. Between the car payments, rental, ride share, and missed work, I am out roughly $3000. The case management has been subpar, sending me emails from an email address that doesn't accept email responses and having to send documents to a completely separate email address and then having to call her to let her know she needs to request access to said email to pull my files. Her supervisor told me they could get all work orders from the dealership and now she's telling me that's not the case. Was informed reimbursement could be for the rental or the car payments, but not both AFTER I had my rental vehicle for a week and was told I was approved for $60 a day rental reimbursement. If the problem starts again, I will be weighing my legal options under lemon law.
Business Response
Date: 06/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23453466

Our File: 93295178

Thank you for forwarding the complaint from ***** **********. According to our records case ******* the case manager is waiting for documents to be sentin from the customer for review.

Once the documnts are received the casemanager will review them for reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/12/2025

Complaint: 23453466

I am rejecting this response because the issue is what Im being reimbursed for. I had to pay for rental, ride share, call out of work, and pay a car payment for a car I didnt have access to for the better part of two months and am told I get to choose between just the rental or car payments.
All paperwork was submitted over 48 hours ago.

Sincerely,

***** **********
Business Response
Date: 06/13/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23453466

Our File: 93321133

Thank you for forwarding the complaint from ***** **********. According to our records case ******** on June 12, 2025 the customer spoke witht the case manager.

The case manager confirmed the customers address,the case manager told the customer tht they will follow up with him on Monday June 16, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from ******* Chrysler Dodge Jeep Ram on May 8, 2025. The very next day, the battery completely died, and I had to get the vehicle towed back to the dealership.On May 10, I picked the car up again and drove it home. While driving, the auto start/stop feature began malfunctioning. This caused the brakes to fail briefly, and the check engine light came on. I had to get the vehicle towed again. It did not arrive back at the dealership until May 15.Upon inspection, they discovered that the battery had drained again. In addition, the left side of my steering wheel is now non-functional, and the Uconnect infotainment system went down and requires a replacement part that will take 15 days to arrive.This car is clearly not safe or reliable. I work outside of the city and cannot risk being stranded in another location due to a battery failure or other malfunction. The brake issue is also deeply ************* make matters worse, the vehicle has now been in the shop for over a month, and I am getting very poor communication from the service department at ************************************ Dodge Jeep Ram, where it is currently located. I have to chase them down for updates.This is also the second RAM truck Ive purchased within the last two months that has had major issues. I no longer have confidence in this vehicle or the ******* would like the manufacturer/dealer to buy back the vehicle and refund my full down payment, as I feel I was sold a defective and unsafe vehicle.
Customer Answer
Date: 06/11/2025
Vehicle is a Ram Big horn 2025. VIN is *****************. Miles bought at 170 and is currently at 234.
Business Response
Date: 06/11/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23451607

Our File: 93298547

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the case manager spoke with the customer on June *******.

The case manager called the customer and discussed with him if he has decided that what option he wants to proceed further. The customer mentioned that he would like to proceed further with the repairs.

The case manager will be in contact wih the dealer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/11/2025

Complaint: 23451607

I am rejecting this response because:
I want to clarify that I only agreed to move forward with the repairs because the General Manager at the dealership specifically told me that completing the repairs was a required step in order to qualify for a vehicle buyback. I proceeded based on that assurance, not because I accepted repairs as a final resolution.

The vehicle had major issues from the beginning, including a full battery failure the day after purchase and ongoing electrical problems. These issues have made the vehicle unreliable and have caused me significant inconvenience and concern.

I am formally requesting that my case be re-evaluated for a vehicle buyback only, under Californias Lemon Law or applicable warranty protections.

Sincerely,

***** ******
Business Response
Date: 06/16/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23451607

Our File: 93344237

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the case manager and customer have been trying to reach each other. .

The case manager will continue try and reach out.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to honor warranty
Customer Answer
Date: 06/09/2025
VIN# *****************
Business Response
Date: 06/10/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23444473

Our File: 93280724

Thank you for forwarding the complaint from ***** *****. According to our records case ******** on June 9, 2025 the case manager tried to reach out to the customer.

The case manager left a message updating the customer on the vehiccle regarding the parts.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/10/2025

Complaint: 23444473

I am rejecting this response because: Van has been at dealer for over a month. There is STILL no *** on a new transmission. Now just yesterday I received an email stating that the mechanic will be removing the transmission as part of their "harvest" program or something of that nature. Should have an answer in 4 to 6 weeks. I purchased this vehicle because it was under warranty. If I would've been aware that the transmission was too small for this van, which after researching this is definitely the case, which is why there are so many of them with transmission failures, and any repairs to this vehicle under warranty would take 2 and a half months to even get the part I would've never bought a Dodge promaster. This van is my livelihood, and how I earn my income. When asked I if I could at least get a "courtesy" car, the answer is always the dealer doesn't have any available. I was told I could pay out of my pocket to rent a car, and could "potentially" be reimbursed up to $50.00 per day for a maximum of 10 days at a time. The first ****** I spoke to said $60.00 per day but that changed for some reason when I was assigned a new case manager. As far as trying to reach out to me, that is true.Ive missed a call or 2 from them but have always called back. Everytime I call back though I ALWAYS get a voicemail. It is simply not acceptable to not be able to honor a vehicle warranty on a replacement transmission in less than 2.5 months

Sincerely,

***** *****
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23444473

Our File: 93310138

Thank you for forwarding the complaint from ***** *****. According to our records case ******** the case manager is working with the dealer to have the parts expidited for the repairs.

I have sent a note to the case manageer for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/12/2025

Complaint: 23444473

I am rejecting this response because:
That's always the answer that they are working with the dealer to "expedite" the parts. Last time we spoke with the case manager ******, she said they canceled the order for the new transmission because we signed up for the "harvest" program which is an ABSOLUTE LIE in order to buy them more time to try and obtain a transmission that is not available. The service manager at ***** Chrysler jeep has told us point blank, "there are no transmissions available for these vans." I was originally told 7-10 days. We are now at day 36. The problem is Dodge offers 6year 60k mile power train warranty to sell vehicles but has NO ability to stand behind when repairs are necessary. Not only is this an immoral business practice, but I'm pretty sure is also illegal. They are in over their heads because of a CLEAR engineering flaw of a transmission with a torque converter that is too small for this large of a vehicle. This vehicle should be recalled for this. And the customer service "case manager " is ALWAYS working with the dealer to" expidite parts". Complete nonsense.

Sincerely,

***** *****
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2021 Dodge Durango needs a R side cam shaft kit. It has been unusable and torn apart since beginning of April of this year. After many phone calls to dealerships, I found out that it is such a problem to get parts that it may take over a year to see this part. I was encouraged to call Chryslers customer service. On 6/5/25, I was told that there are 200 in transit, nation wide, 260 being manufactured and over ****** on back order. Leaving this vehicle completely unusable for the foreseeable future. This is for a Mopar part, there are also no after market parts available. I am still paying on this vehicle. This is an unacceptable answer, to ask a consumer to sit with a vehicle that has no value indefinitely. I don't understand why so few are being manufactured with that backorder log. Nobody could tell me if this problem is tariff related. ******** has roughly78,000 miles on it, with regular oil changes.
Customer Answer
Date: 06/09/2025
VIN *****************
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23443720

Our File: 93309957

Thank you for forwarding the complaint from **** *********. According to our records case ******** on June 5, 2025 the customer was advised to contact the dealer for ll information for the part.

The vehicle is not at a dealer, the customer needs to get the information and call US ************* ************** and Have a case created for backorder part.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/12/2025

Complaint: 23443720

I am rejecting this response because: We were unable to get the vehicle to a dealership, was unreliable to drive. I did call several local dealerships, part not available and they could see through their information that it was on backorder, unknown when would become available. We are not working with a warranty part, as warranty not valid anymore. I was never asked by customer service if I wanted to initiate a backorder claim. Didn't know that was an option.

Sincerely,

**** *********
Business Response
Date: 06/13/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23443720

Our File: 93321614

Thank you for forwarding the complaint from **** *********. According to our records the customer has called in for back ordered part.

Due to the vehicle not at a dealership, in order for a part to be expidited the customer will need have the repair shop place the order with the correct documentation, including the **** The order needs to be done through the dealership. Once that is completed the customer can then call and have a case created for the backordered part. The customer will need to have the part information when they call for assistance.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/13/2025

Complaint: 23443720

I am rejecting this response because: The idea that I need to continue to jump through hoops on my end, this company hoping I lose interest in this process, is pretty clear. I will ask the shop owner to make this phone call. By the way, your 800 number menu is horrible to navigate. Another stall tactic.

Sincerely,

**** *********
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2020 Jeep Gladiator in for a minor issue to my local repair facility on March 3, 2025. I was informed I needed a new camshaft for the vehicle from the repair facility. On March 5, 2025 I was informed by the repair facility that they could not obtain the camshaft as the part is on a nationwide backorder and there was no *** for the part. I have since contacted Mopar, Jeep and additional Jeep dealerships and have been told the same thing that the part is on backorder and there is no ****** is now June 9, 2025 and my vehicle has been sitting at the repair facility for 3 months. I have been making payments on the vehicle sitting idle. In researching this issue, I have found that there are others in the same boat as me. The resolution I am seeking is for the part to be made available and my vehicle repaired. 3 months seems unreasonable. Thank you- ****** ******
Customer Answer
Date: 06/09/2025
VIN for my Jeep is *****************
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23443012

Our File: 93309720

Thank you for forwarding the complaint from ****** ******. According to our records case ******** the case manager has submitted a request

Once the case manager has a decision they will contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Ram 3500 from ***** ******* in ******, *** in December 2024. The truck immediately had a bad brake module and was taken to the dealer. The dealer has ordered several of these parts only to learn there was a problem with the manufacturing. I filed a case with Chrysler customer support and several months later the case worker called me and let me know they were closing the case due to poor communication with the dealer. I have had to drive this truck with no anti-lock brakes, cruise control or trailer brakes. This has cost me thousands for which I have receipts. After 5 months and no help from Chrysler, I traded the truck at a huge loss in depreciation.
Customer Answer
Date: 06/09/2025
Request for the VIN
*****************
Business Response
Date: 06/09/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23440385

Our File: 93272194

Thank you for forwarding the complaint from **** *******. According to our records case ******** was closed on June 5, 2025.

The case manager advised the customer that the case will be closed as this is regarding repair of his previous vehicle, the customer agreed.

The customer no longer has the vehicle so no compensation will be offered.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/09/2025

Complaint: 23440385

I am rejecting this response because:
I was told by a Chrysler employee that this case was being closed because of poor communication between the dealership and Chrysler. I never agreed to the closing of the case. Their customer care allowed this case to continue for 5 months with no movement on their part. I purchased the truck to pull a fifth wheel camper to job sites and was unable to due to no trailer brakes. It became a waiting game for them. I had to have a truck to eliminate the hotel bills that they had already said they were not responsible for. I did trade the truck in at a $20,000 loss of depreciation over the 5 months. It still had warranty but was quickly running out.
To be clear, I never agreed to the closing of the case and after they closed it, I called to reopen another case in which I was told that a case manager would be calling me today. Again, they still have not reached out. I have friends at that dealership that can testify to what Im saying and they know that for months, the *** has not provided any help with the defective part. The dealership has ordered multiple parts just to find everyone defective.

Sincerely,

**** *******
Business Response
Date: 06/10/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23443720

Our File: 93282348

Thank you for forwarding the complaint from **** *********. According to our records case ******** has been reopen for further review.

Please give the case manager to review the cae.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Safety Concern: Rear Spoiler Detachment on 2021 Dodge Durango RT VIN: ***************** Complaint Description:I am filing this complaint regarding a severe safety defect in my 2021 Dodge Durango RT, VIN: *****************, which I purchased from a dealership in 2022 with around ****** miles on it. While driving at around 45 MPH, the rear spoiler suddenly detached from my vehicle. It was only held on by one latch and the wire for the rear camera. This could have caused a serious accident even a fatal one if it had completely come off.I researched this issue and discovered that it has happened to other owners of similar vehicles and that Stellantis issued a recall affecting approximately ******* Dodge Durangos of the same year and model due to this defect. However, my VIN is not currently included in this recall.When I contacted Dodge, they informed me that because my VIN is not listed under the recall, they are unable to assist me. This response seems incredibly unsafe and unfair, considering the defect poses a severe safety risk to myself and other drivers on the ******* vehicle has had no prior warning or issues, and I believe this is a significant safety concern that needs to be addressed by Stellantis. I have already filed a complaint with the ********************************************** (*****) and have made it clear that if this issue is not resolved promptly, I am prepared to take this matter to our local television station to highlight the serious safety risk and lack of support from Stellantis.Desired Resolution:I am requesting that Stellantis include my vehicle in the recall or otherwise cover the cost of repairing this defect. I also request that Stellantis review and update the recall to include all affected vehicles, including mine, to ensure driver safety.Thank you for your urgent attention to this matter. I look forward to a prompt response and resolution.
Business Response
Date: 06/10/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23439008

Our File: 93280963

Thank you for forwarding the complaint from ******* ******. According to our records case ******** there are no open or closed cases for the customer or concern,

I advse the customer to contact US ************* ************** and have a case created.

Without a case we are unble to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/10/2025

Complaint: 23439008

I am rejecting this response because:
You have all my info and could easily help me make a case for this huge safety issue, my spoiler could have killed someone as it flew off my SUV. I will be seeking other legal options if Stellantis doesnt want to address the issue.
Sincerely,
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have purchased a brand new 2023 Grand Wagoneer Series 3 from stellantis. Our car has been in an out of the shop for weeks at a time. This last visit the car was in the shop for 30 days and when we picked it up it was not fixed and had to go right back. Wd have been in contact with Jeep Cares who was supposed to provide us with a rental, they made us rent our own, we have been waiting 2 weeks for reimbursement and are told the only person who can approve checks was out with the flu all week. We were supposed to be given car payment reimbursement, the supervisor we spoke with will no longer answer our calls or call us back. We can not get a hold of our case manager after we we asked for a new one because the pervious one was providing false information to our file. We still do not have our vehicle, the dealer is unsure of they will be able to fix it. Our car has spent more time in the shop than woth us at this point and Wagoneer will no longer honor the ten promises we were given when we purchased the vehicl.
Customer Answer
Date: 06/12/2025
*****************
Business Response
Date: 06/12/2025
Better Business Bureau of Detroit & ****************

****************************

Suite 202

********************

BBB 23435111

Our File: 93311358

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the case manager is working with th dealer to get the vehicle repaired.

The case manager is still working on compensation.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2025 Ram 1500 Laramie from **** ********************** in ************, ** on 4/22/2025. I took delivery on 4/24/2025. The truck's odometer kept resetting to 5.4 miles, and the settings would reset. **** ********************** picked up the truck on 4/25/25. The driver cluster was replaced, and the truck was given back to me on 5/21/2025. (26 days in repair shop). On 6/2/2025, the truck would not start and needed to be jumped by a road service; the truck would not start again that afternoon and needed a jump again. While waiting in the service lane at ******* ********************** Chrysler Jeep RAM ***** the driver cluster went black. The service technician put a tester into the *** port and advised that numerous codes populated. I submitted a buyback request to Stellantis on 6/3/2025 and was advised I would be contacted in two to three business days. A representative from Stellantis called me on 6/4/2025 and said my claim was denied. She said she had no information about why it was declined, no information on parameters of the decision, no information about the denial process. I was told that they had said no, she didn't know why and couldn't tell me why, and that I could "research" what steps I should take next. Stellantis had no problem taking my money and giving me a lemon in exchange. I cannot trust the truck to get me anywhere, let alone safely. I am requesting that Stellantis do the right thing and replace this defective and dangerous truck.
Customer Answer
Date: 06/05/2025
VIN# *****************
Business Response
Date: 06/05/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23426752

Our File: 93232884

Thank you for forwarding the complaint from ****** ********. According to our records case ******** has been sent to another department for review.

The new case number is ********. I have sent a note asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************

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