Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
532 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding my 2022 Ram 2500, which has been inoperable since May 22, 2024, due to a confirmed manufacturer defect in the Mass Air Flow (***) sensor that caused performance and emissions system failures. The dealership, Encore Chrysler in ******, *******, confirmed the *** sensor was defective and tied to a broader technical service bulletin affecting Ram trucks. The defect triggered false diagnostic codes, including abnormally high idling hours, which I confirmed with the dealership is not consistent with my usage. The *** sensors failure impacted the Diesel Particulate Filter (DPF) system and could cause long-term engine damage and emissions violations.After opening a case with ***************** (Case #*********, I was verbally approved for Goodwill assistance on May 24, only for that approval to be reversed without explanation within four minutes. Despite this reversal, no rental car was provided, and I have been without transportation for over two weeks. I was later informed that Stellantis would cover the repair under Goodwill, but offered no rental support or additional compensation.When I requested a formal resolution including either a loan payoff, replacement vehicle, or additional compensation due to the hardship caused by Stellantis' product defect I received only a non-negotiable offer for employee pricing (CDI) and a warranty if I purchase a new vehicle **************** multiple follow-up emails were ignored, and I was forced to initiate a certified mail complaint. Only after that did Stellantis contact me via phone, refusing to respond via email, which I believe was a tactic to avoid a written record. I have preserved all emails and documented communications.This situation reflects systemic neglect, poor customer service, and a lack of accountability from Stellantis and Ram. I am requesting full resolution and consumer protection assistance.
Business Response
Date: 06/05/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23419019

Our File: 93232734

Thank you for forwarding the complaint from ***** *****. According to our records case ******** on June 3, 2024 the customer was sent the following email;
Hi Mr. ************ previously stated, I will offer you a CDI# (employee pricing) number towards the purchase of a new Stellantis product. I will also offer to add a ******** extended warranty to the new Stellantis vehicle once you take delivery. No additional Goodwill will be offered.
Thanks,
***** *******
Customer Care & Experience
Executive Referrals Manager
Office: ************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/05/2025
Rejection of Stellantis Response Complaint ID ********
Dear ******* ********* and ******** ********,
Thank you for your correspondence regarding my complaint (ID ********* against Stellantis.
After reviewing Stellantis' response, I am formally rejecting their offer as unsatisfactory and incomplete. Their email reiterates an offer that I have already declined multiple times due to its failure to adequately address the financial and logistical burden I have endured as a direct result of a manufacturer-installed defective Mass Air Flow (MAF) sensor.
This defect:
Was confirmed by the dealership to be linked to a known service bulletin issued by Stellantis;
Led to false diagnostics, abnormal emissions performance, and potential damage to the *** system;
Was subject to a verbal Goodwill approval that was revoked without cause within four minutes, despite recorded assurances;
Resulted in complete loss of use of my vehicle for weeks, with no rental assistance or temporary transportation offered;
Was handled with delayed, evasive, and non-documented communication from Stellantis representatives, despite repeated phone calls, emails, and certified mail.
Despite these facts, Stellantis refuses to provide any remedy beyond a discounted purchase opportunity and extended warrantyneither of which offer relief for the financial hardship and service failures already sustained.
Given Stellantis' lack of accountability and their failure to act in accordance with their own Code of Conductwhich promises integrity, customer focus, and clear communicationI intend to continue pursuing other regulatory and legal avenues. I also reserve the right to share my experience publicly in an effort to protect other consumers from similar treatment.
I appreciate the BBBs continued assistance in this matter and am hopeful Stellantis will reconsider its position to avoid further escalation.
Sincerely,
***** *****
Business Response
Date: 06/09/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23419019

Our File: 93268930

Thank you for forwarding the complaint from ***** *****. As previously stated, the customer was offered a CDI# (employee pricing) number towards the purchase of a new Stellantis product.the case manager also offered to add a ******** extended warranty to the new Stellantis vehicle once the customer takes delivery. No additional Goodwill will be offered.

The case was closed June 3, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/09/2025
Dear ******* ********* & ******** ********,

Thank you for forwarding Stellantis response.

While I acknowledge the offer of a CDI# and extended warranty, these do not address the hardship I experienced throughout this process. My 2022 Ram ************************************************************************** Progress message despite multiple attempts to resolve the issueincluding the replacement of the airflow sensor.

In addition to the ongoing mechanical problem, I was left without a vehicle or rental for nearly two weeks. This was made worse by the fact that my assigned case manager, *****, went on vacation during that time with no backup support or point of contact. As a result, I was left stranded, with no transportation and no communication from Stellantis for an extended period.

All I am asking for is reasonable reimbursement for the hardship I experiencedbeing left without a vehicle, the inconvenience this caused, and the poor communication and lack of customer support throughout the process. This is a basic expectation of accountability and fair treatment, not an excessive request.

Please keep this complaint open. I respectfully request that Stellantis reconsider their position and offer an appropriate resolution that includes financial reimbursement for the inconvenience I endured.

Sincerely,
***** *****
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2014 RAM 1500 in 2017, along with a MAX CARE lifetime warranty. The *** module, part number #********AD is now faulty. I cannot get the vehicle repaired because the part is not available from Chrysler, even though the part and labor to replace is covered under my service contract. Chrysler is causing my service contract to not be honored due to unavailability of parts. The correct *** for my 2014 RAM 1500 is *****************. I filed a previous complaint and gave the *** for my 2003 Ram 3500 instead. The correct *** for the 2014 Ram that is unrepairable is *****************.I have always owned a dodge truck, my first being a 1993 dakota sport. I'm afraid this 2014 will be my last, since Chrysler no longer stands behind their products/parts/service contracts.
Business Response
Date: 06/16/2025
Better Business Bureau of ******* & ****************

****************************

Suite 202

********************

BBB 23414957

Our File: 93343591

Thank you for forwarding the complaint from *********** *******. According to our records there are no open or closed cases for this concern for the customer.

I advise the customer to contact US ************* ************** and have a case created for back ordered parts.

With out a case we are unable to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Customer Answer
Date: 06/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will update as necessary as to a resolution.

Sincerely,

*********** *******
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent my vehicle to be repaired for the same issues over several times. My vehicle constantly has electrical and battery issues and is unsafe to drive. I tried to speak to Stellantis about it who provided me no resolution and advised me to contact the national dispute line for arbitration. This is unacceptable. I am driving an unsafe vehicle and Stellantis refuses to accept any responsibility. I would like to be removed from my vehicle and have the vehicle bought back. I do not want any financial gain. I just want to be taken out of an unsafe vehicle. I will provide all service documentation once someone gets in contact with me. I would like to speak with a representative. I can best be reached at ************. Thank you, **** *******.
Customer Answer
Date: 06/03/2025
Hello,
This is the VIN: *****************.
Business Response
Date: 06/04/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23413786

Our File: 93220859

Thank you for forwarding the complaint from **** *******. According to our records case ******** on June 3, 2025 the customer was advised that the buyback was declined. The customer was advised of the next steps, he became upset and disconnected the call.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/04/2025

Complaint: 23413786

I am rejecting this response because it is unacceptable that they would continue to put a customer in an unsafe vehicle. ********************** wants me to keep bringing back the vehicle to the dealership, causing my SAFETY most importantly, then time and schedule to be inconvenienced and furthermore most importantly putting my safety at risk. They continue to put me in a vehicle that can fail at any time, which it has multiple times. The list of issues include, a faulty battery which has failed and has been replaced multiple times, faulty computer that has needed to be re-programmed or re-flashed as they call it. The vehicle goes into low power mode constantly while driving and then when I stop the vehicle and attempt to restart it, I lose all control including the brakes and it has even rolled forward a couple of times almost into parked vehicles. The last time I was at the dealership every light on the dashboard was on including the check engine light. The dealership service people even said tell the mechanics Christmas tree due to how many lights were on the dashboard and that was during my third visit to the dealership. This vehicle is unsafe and I refuse to continue driving it. It is highly unprofessional they will not even tell me the reason the buyback was rejected. So yes I was upset by the response because taking an unsafe vehicle back is not an acceptable response. I am not looking for any financial gain here. I just want to be taken out of an unsafe vehicle. I think that is more then a reasonable request given the safety issues this vehicle continues to have.

Sincerely,

**** *******
Business Response
Date: 06/05/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23413786

Our File: 93233368

Thank you for forwarding the complaint from **** *******. According to our records case ******** on June 3, 2025 the supervisor dvised the customer that the buyback is declined.

The vehicle is repaired and the case will be closed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2020 Jeep Grand Cherokee and the vehicle has ****** miles in it. I also purchased a 10 year, ******* mile warranty when I bought the car. The car has only been taken to my local Jeep dealership for service. The Jeep Dealership is **** Automotive in *************, **. The car recently had an engine misfire and upon bringing in to the dealer it was determined that it needs a new camshaft. The camshaft however is currently not being manufactured and shows as unavailable. The service department says there is nothing they can do and have given me an estimate of 2-3 MONTHS at best before they think the part will arrive. In the meantime the car is not drivable and I have logged a complaint with the Jeep Connect national service. They too have determined the part is not available and there is nothing they can do.
Customer Answer
Date: 06/03/2025
The VIN number for my vehicle is *****************.

I also received an order number for the camshaft that is unavailable from Jeep. The order number they gave me is 121423.
Business Response
Date: 06/04/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23409808

Our File: 93220481

Thank you for forwarding the complaint from **** *******. According to our records case ******** on June 3, 2025 the customer was sent the following email:
Hi ****,

Hope you are doing well.

This is Tep from JEEP case management, and the case manager for your case ********.

I already got the part order information from the dealership and already submitted a request to expedite the part order. I will just wait for a response from our internal team to obtain an *** for the order. I will give you a call back once I got an update, and we really do apologize for the inconvenience.

Regards,

Tep
JEEP *************** Team
Phone- *************************
Monday-Friday - 12:00 pm - 9:00 pm EST

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/06/2025

Complaint: 23409808

I am rejecting this response because: at this point the car has been undrivable for 3 weeks and there still is no estimate on when the part will be available. The continues to show as unavailable on the ***** website and the service department continues to estimate that it will be MONTHS before the part will be available. I am still making monthly payments on this car but cannot drive it because the service department cannot order a simple part. I have to get to work everyday and have 2 kids that need to get to school and practice. No one seems to care that I have a car that cannot be driven and is offering no solution.

Sincerely,

**** *******
Business Response
Date: 06/06/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23420012

Our File: 93246309

Thank you for forwarding the complaint from ***** **********. According to notes on the case the part has been released for shippment.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand new 2025 Ram 3500 diesel dually (95,000$ msrp), drive the truck for a couple days, visited the dealership to handle some paperwork. Left the dealership and got about a mile or so away, and the truck broke down. Had to limp back to dealership and they found multiple codes/faults. I havent heard anything called Ram cares and every number I could find to get a case number started and try to get information as to whats going on with my truck/95k investment. I havent heard anything received zero call backs, zero service from *** as a company. The truck has less than 500 miles on it, and is brand new. I traded in a rock solid duramax to hopefully upgrade to the new ram with new motor and 8 speed transmission. But clearly its looking like a mistake trusting my time and money with Stellantis and ram trucks
Customer Answer
Date: 06/02/2025
Vin number is
*****************
Business Response
Date: 06/02/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23403636

Our File: 93193805

Thank you for forwarding the complaint from ***** ****. According to our records case ******** is with a case manager that is working with the dealer to get the vehicle repaired.

I have sent a note to the case manager for an update for the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Customer Answer
Date: 06/02/2025

Complaint: 23403636

I am rejecting this response because:
They have passed this issue off to a case manager that is outsourced in ***** or ********. The accent of the person who left me a message is very heavy and I dont know what they are saying. Ive called back 3 times and have been hung up on while waiting 5-10 minutes on hold. I would like my trade in vehicles back and the deal unwound since they cannot fulfill the agreement in the sale. Dodge has had this vehicle longer than I have owned it and it hasnt been moved in 6 days.
Sincerely,

***** ****
Business Response
Date: 06/03/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23403636

Our File: 93207136

Thank you for forwarding the complaint from ***** ****. According to our records case ******** I have sent a note to the case manager asking for them to reach out to the customer with an update oin the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/03/2025

Complaint: 23403636

I am rejecting this response because: the case manager says she cant help with the resolution to honoring the terms of the truck purchase, or provide a fix/resolution to getting me a replacement or refund. The dealer and Stellantis/ram have now had the vehicle longer than I have since i purchased it. This is a 95,000$ purchase. My next step will be to take to forums, social media, and hold up signs outside of the dealership.

Sincerely,

***** ****
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new Jeep in April of 2024 when I purchased the new jeep I was told that the ******** services no longer worked on the new 2023 Jeep, and I needed to use Sirius XM Guardian for the new vehicle and that the ******** would need to be cancelled. I called at the time of purchase to cancel in April of 2024 and was told it was cancelled. I then called again in May because the charge came out again and was told it would be resolved and escalated and cancelled at that time. I just reviewed my bank account and saw that the $15 has been coming out of my account for a vehicle I haven't owned in almost 14 months which lead me to call again this morning. I was hung up on 3 times while being told I would be transferred to process the cancellation and refund with no problem. When I finally got a representative in the correct department, she told me she would cancel the charge now but could not issue me a refund as its a monthly reoccurring charge and she had no history of my cancellation. The other representatives I spoke to first said that I would get a refund and cancellation no problem, this representative **** laughed at me and said it wouldn't happen. I asked to speak to a supervisor for over 5 minutes and was told that they were in meeting when I refused to get off the line miraculously "****" became available as the lead supervisor in charge. He stated they had record of me calling on 5/5/2024 to cancel but they were closed and I never called back and there was nothing he could do. I advised him I called back, and he told me that was not possible as their system doesnt lie. I asked to speak to someone above him, and he refused and said he was the highest customer facing supervisor and I would not be allowed to speak to anyone else.
Customer Answer
Date: 05/30/2025
Vin ***************** 2021 Jeep *********************
Business Response
Date: 06/02/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23403739

Our File: 93198033

Thank you for forwarding the complaint from ******* ******. The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. **************
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I purchased a used 2022 Jeep Wagoneer from a Jeep dealership in 2023 and as of recent it has shutdown four times while driving it. The first time we took it to a dealership they turned us away as it didn't have any warning lights on. The second time we took it in they replaced the battery. The third time we took it in they asked to keep the vehicle for a period of time to diagnose it. I later found out they didn't even look at it until day three of our rental then just plugged it into their machine and found nothing. They then proceeded to charge us $503.22 for service and a rental while doing absolutely nothing to fix the problem. This was after I was assured the rental would be covered under warranty which we bought an extended warranty from the dealer during original purchase. We filed a claim, ********, with Jeep ************* about this faulty vehicle and after two weeks of little response and me having to call multiple times, we received an email stating there was nothing they could do. I asked for a new case manager and they said they would get back to me. We have an 11 month old baby girl and this is our family car. My wife has anxiety over this and we will not put our baby in this vehicle until it has been fixed as it is not safe. The vehicle will just shut down at random in the middle of the road and it is a major safety concern. We just want a safe vehicle and hope that Jeep/Stellantis do the right thing. I am open to discussing further and and will be happy to take this down when the issue has been resolved.
Customer Answer
Date: 05/30/2025
The *** of our Jeep Wagoneer is *****************.
Business Response
Date: 05/30/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23393892

Our File: 93172684

Thank you for forwarding the complaint from **** & ******* ****.
According to our records case ******** on May 30, 2025 the case manager sent the following email:
Good morning,
We wanted to follow up regarding your case. At this time, we will need to proceed with case closure. Since the dealership has been unable to duplicate the issue, they are unable to determine the root cause of the concern. Without a confirmed diagnosis, we are limited in how we can assist further.

We understand how frustrating this can be, and we suggest considering a second opinion from another authorized dealership. A fresh perspective may help identify the issue more effectively.

Please note that I am unable to transfer case management on my end, and we are unable to move forward with the case as the vehicle is not currently at the dealership.

If you have any questions or need assistance locating another dealer, feel free to reach out. Were here to help in any way we can.

Thank you for your understanding.

Best regards,
****

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 05/30/2025

Complaint: 23393892

I am rejecting this response because the vehicle still has a defect that has not been repaired. I want our case reopened and our vehicle further diagnosed and repaired before we are comfortable driving it again let alone putting our 11 month old child in it. At the moment we are down to one vehicle and sharing my F150 awaiting further clarification from Stellantis.

Sincerely,

**** & ******* ****
Business Response
Date: 05/30/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23393892

Our File: 93175274

Thank you for forwarding the complaint from **** & ******* ****. We understand how frustrating this can be, and we suggest considering a second opinion from another authorized dealership. A fresh perspective may help identify the issue more effectively.

We are unable to move forward with the case as the vehicle is not currently at the dealership.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/02/2025

Complaint: 23393892

I am rejecting this response because we already called a second dealership and they told us the same thing as the dealership we took this to. We will take the car back to any dealership that Stellantis recommends for further diagnosis of the problem if a guaranteed loaner is provided. We have already had to swallow a $500 bill with zero results and will not do this again.

Sincerely,

**** & ******* ****
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 18th, 2025 I purchased a 2025 Ram 1500 Rebel from ***************** in *****, ****. I chose the particular truck located 4+ hours away because it stated on the sticker that it had front and rear animated lighting which local trucks did not list. When I got home I discovered it did not have this feature listed in the $2795 Rebel Level 2 package. I've contacted Stellantis and after several months finally got a response. They state it was simply an error on the sticker that it is not possible to have animated lighting on the Rebel model. They state that it is "built as intended" and I was not charged for the feature despite it being listed as part of the $2795 optional Rebel Level 2 package. They are offering a one month payment (approximately $700) and I requested full reimbursement of the package.
Customer Answer
Date: 05/29/2025
VIN 1C6-SRFLP2SN-598311
Business Response
Date: 05/30/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23391845

Our File: 93172367

Thank you for forwarding the complaint from ******* ******.
According to our records case ******** the case manager advised the customer he was being offered a one time payment reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 05/30/2025

Complaint: 23391845

I am rejecting this response because: Stallantis tricked me into purchasing this specific truck with false advertisement. I am requesting full reimbursement of the package including the equipment I paid for but did not receive. The Rebel Level 2 package was $2795.

Sincerely,

******* ******
Business Response
Date: 05/30/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23391845

Our File: 93175383

Thank you for forwarding the complaint from ******* ******. We understand how frustrating this can be, an offer has been made to the customer for a one time payment.

The case was closed on May 29, 2025.

We are unable to move forward with the case as the vehicle is not currently at the dealership.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/03/2025

Complaint: 23391845

Thank you for your reply, but I do not consider this matter resolved.

The issue at hand is not a warranty or repair concern it is a failure to deliver a product as sold. The $2,795 Rebel Level 2 package was clearly included on the Monroney sticker and was a material part of the purchase. Regardless of the vehicles current location, the fact remains that Stellantis did not provide what I paid for.

The offer of a one-time payment reimbursement is not an acceptable resolution. I am requesting a full reimbursement of $2,795 for the undelivered package and false advertising to get me to drive 4 hours for this specific truck.

I expect Stellantis to stand by its product and take full responsibility. I will continue to pursue this matter through the appropriate channels until a fair and complete resolution is reached.

Sincerely,

******* ******
Initial Complaint
Date:05/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 brand new Jeep Grand Cherokees off the lot in September 2018 and April 2019 for close to $100,000. In 2022 the first Jeep Grand Cherokee's A/C went out so we took it to the dealership and they quoted an almost $5,000 repair. The vehicle was just outside their 3 year ****** mile warranty (****** miles on it at the time) and the service manager agreed A/C should not go out this quickly. I made a complaint against ***/Stellantis on BBB, Consumer Affairs, Attorney General, and other channels and was eventually taken care of and the A/C was fixed. The dealership that fixed the A/C made a mistake and had the A/C draining into the cabin of the vehicle and per the dealership's words "***** gallons" of liquid was found underneath the driver's seat. My wife had many health issues during the time and had extensive medical testing done. She lost her driver's licenses because she would faint and had to fight to get her driver's license reinstated. The negligence on the dealerships behalf and the negligent repair put my wife and kids in danger. I have all the documentation from the Jeep dealership and medical documentation in ********* forward to now, my second Jeep Grand Cherokee is having the same hissing sounds coming from the A/C for the past year since the summer of 2024 and I took it to the dealership and they quoted me $7,000 for repairs. The repairs include the A/C line, a defective water pump not cooling the engine properly, and a timing belt cover that is coming apart, and a UConnect screen that is delaminating. My Jeep has ****** miles and just turned 6 years old. It is garage kept and very well taken care of. If these problems are not remedied by Jeep I will never purchase another Jeep, Chrysler, Dodge, or RAM vehicle in my lifetime, and I will implore others to never touch this brand either.
Customer Answer
Date: 05/29/2025
*** ***************** for the 2018 Jeep Grand Cherokee that had A/C repair in 2022 and leaked fluid into the cabin and collected ***** gallons under the floorboard per dealership's note. The *** ***************** belongs to the second Jeep that now has A/C issue, timing belt cover issue, water pump issue, and UConnect delamination and LCD damage issue.
Business Response
Date: 05/30/2025
Better Business Bureau of ******* & *********************;

****************************

Suite 202

********************

BBB 23388750

Our File: 93170703

Thank you for forwarding the complaint from ****** *******.
According to our records case ******** the customer has spoken with the customer.

The case manager is to reach out to the customer on May 30, 2025, with an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 05/30/2025

Complaint: 23388750

I am rejecting this response because:
The A/C on my first Jeep Grand Cherokee that I bought brand new went out after 4 years of owning it. As of last summer my second Jeep Grand Cherokee is having problems with the A/C hissing so I took it to the dealership recently and I was told by the dealership the A/C line is leaking. A/C should last 8-10 years.. yet both vehicles have had problems after 4 years and 5 years respectively. On top of the A/C issue the timing belt cover is coming apart on my second Jeep Grand Cherokee as well as the water pump that is going bad. Ive also had problems with this vehicle jerking (usually is a transmission issue) on start up accelerations. I am so disappointed in ****, my grandfather worked for Chrysler for 40 years and my family has owned nothing but **** vehicles. If I am left with all these repairs for my second Jeep Grand Cherokee that JUST turned 6 years old and has ****** miles this will be my last CJDR vehicle. I paid nearly $90,000 for these 2 vehicles brand new off the lot, and I did not think I would have this much headache within the first 4-6 years of ownership of them. The A/C should not go out that quickly on both vehicles. This must obviously be a known issue, Ive searched online and it seems most Jeep Grand Cherokee owners experience the A/C defect. The timing belt cover and water pump also shouldnt be going bad the vehicle has ****** miles!

Sincerely,

****** *******
Business Response
Date: 05/30/2025
Better Business Bureau of ******* & *********************;

****************************

Suite 202

********************

BBB 23388750

Our File: 93175725

Thank you for forwarding the complaint from ****** *******.

I have sent a note to the case manager asking for them to reach out to the customer wih an update oin the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 06/02/2025

Complaint: 23388750

I am rejecting this response because: My case manager has not been responding. I have called at least 10 times since last week and emailed him several times with no response. The call was disconnected last week and he never called me back or updated me. Can I please be assigned a new case manager? Also, ****** (my case manager) is only working on the UConnect screen defect, he hasn't mentioned anything about the A/C defect, the timing cover defect, or the water pump defect. My transmission is also starting to slip and is stuttering from start up acceleration. I fear this issue will only get worse...

Sincerely,

****** *******
Business Response
Date: 06/03/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB 23388750

Our File: 93206981

Thank you for forwarding the complaint from ****** *******. According to our records case ******** I have sent a note to the case manager asking for them to reach out to the customer with an update oin the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 Chrysler Pacifica Touring-L is currently in for repairs at my local Chrysler dealership. The *** is *****************. I took the vehicle in on May 11, 2025. The repair is for the intake cam shaft on the right side. My complaint is that I was told that I can expect my repair by January 2026. Eight months is not an acceptable window of time for a repair of this kind. There are currently ****** back orders on this part nationwide. There is certainly a high failure rate for this part. Its astounding that this many customers are waiting for these repairs. The lack of assistance by Chrysler in acknowledging this issue is certainly distressing. There needs to be a recall issued on this part and customers should be reimbursed for repair costs. The quote I was given for my repair, after the part finally comes in, is $5,888. In the meantime, I am without our primary family vehicle, down to one vehicle, and our five person vehicle will not fit our entire family of 6. We are now forced to search for a new vehicle without even having a working vehicle to offer as a trade-in. I am very frustrated with Chryslers current handling of this widespread issue.
Business Response
Date: 05/28/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB 23368221

Our File: 93144388

Thank you for forwarding the complaint from ***** ******. According to our records case ******** has been noted on May 28, 2025 that the parts are ready for shipment. The customer can keep in contact with the dealer for the delivery of the parts.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Stellantis is NOT a BBB Accredited Business.