Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I ordered a brand new 2022 Dodge Ram vehicle it had been built and shipped to a holding area in *********** ***** waiting to be delivered to a dealerShip here in ****** *****. This truck was supposed to be delivered back at the end of July and since then the status date on the delivery date keeps changing every week being pushed out further and further. We have signed paperwork for this vehicle and have started making payments as well but we do not have a vehicle yet. Our dealership reached out to the company where the truck is located (being held) and they were informed that they could not go pick up the vehicle. I think this is very inconvenient and has been a very frustrating experience overall.
Business Response
Date: 09/19/2022
9/14/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case#********

Our File No.: 84082867

Dear **************:

Thank you for forwarding the complaint from *********************, regarding the 2022 RAM Sales order. We are unable to assist with new vehicle sales orders. We would encourage the customer to stay in close contact with their sales manager at their selling dealership regarding the status of their order. The best source for updates on the customers sales order is with their dealership sales office. We appreciate this opportunity to address the customer concerns.

Sincerely,

****

Stellantis / FCA US LLC Customer Support
Customer Answer
Date: 09/28/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*********************
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 2022 I put a deposit on a brand new Jeep Wrangler, this would be a direct from factory purchase. THis means Jeep would build the vehicle to my exact specifications. At the end of May 2022 the jeep arrived, unfortunately shortly after taking possession I began have issues with starting the engine. This brand new vehicle, has only been in my possession for around two weeks since the end of May. Over this time the dealership has been running tests, trying different things to fix the problem, and nothing has worked. During this process I began working with Jeep's customer care department. They were able to get me into a loaner vehicle from the dealership, while reassuring me that jeep would take care of me when everything is completed. Going as fair as saying, in email, that I would be compensated for my inconvenience. The jeep is not fixed and nor will it be, I have now been moved to Jeep's repurchasing department. Today they made an offer to buy back my jeep, following the exact guidelines of the lemon law in the state of **************. When asked what about my compensation for inconvenience that I was promised, I was told they do not pay any extra, this is not was I was told at the beginning, on email, while Jeep had me patiently waiting while they tried to fix the problem. I have incurred other costs such as insurance on a vehicle I could not drive. Jeep told me the loaner vehicle would need to be back in aprox 30 days, and I told the I would be out of a car at that time. They told me they could try and get me an employee discount, even if the vehicle is at the same cost as my initial purchase, it will certainly take months to arrive. Now that jeep understands the vehicle is not able to be fixed, and that they need to purchase the vehicle back, they no longer care about the problems this entire process has caused, and continues to cause.
Business Response
Date: 09/09/2022
8/31/2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No #********

Our File No.: ********

Dear **************:

Thank you for forwarding the complaint from *************************** regarding his 2022 Jeep Wrangler rental request.

The customer currently has an open case with our FCA STELLANTIS REACQUISITION TEAM.

All requests must go through this phone contact for assistance: ************, the customers file number is listed as: ******** (open)

We encourage the customer to review their request with the current Reacquisition Team Manager who has been assigned the customer file accordingly.

Sincerely,

****

Jeep Customer Support
Initial Complaint
Date:08/24/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 2022 Ram **** on 4/24/22. VON ********. I had no issue waiting as necessary and understand the production issues in this time due to supply chain. I was notified my truck was completely built 6/18/22 and awaiting shipment. On 7/28/22 I contacted FCA because there was no status change and was given an escalation number ********, and told I would be tracked and supplied with further info. I have contacted my dealer as FCA requested multiple times, and they get no info except waiting to ship. I contacted FCA multiple times and get no information. I understand shipping is regionally grouped. I also understand that older customer orders that were not built as quickly should ship first if ready. My issue is that it has been 67 days as of today since my truck was completely built, and dealer stock trucks should not be prioritized over my customer order. Unless FCA has not shipped a dealer stock HD RAM truck to the northwest from ******** ****** in over 2 months, my order is being held up unfairly. I have a substantial amount of money down and a sales agreement signed. If there is another reason, that can be communicated, and I am reasonable. To be ignored is not acceptable. I would like somebody to explain what the delay is due to. Thank you- ***************
Business Response
Date: 09/09/2022
Sept 1st (2022)

Better Business Bureau of ******* & Eastern ********

26777 *****************., Ste. 100 **********, ** 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: # ******** Our File number: 83970471

Dear **************: Thank you for forwarding the complaint from customer *************** regarding his sales order for a 2022 RAM **** Power Wagon. RAM dealerships are operated under an independent franchise agreement. The customer needs to stay in close contact with their dealer new vehicle Sales Manager for any sales disputes and or discussions regarding their vehicle purchase or status. RAM HQs does not get involved with sales orders or any delays thereof. We appreciate you sharing this concern with us but are unable to get involved in this sales matter.
******, RAM Customer Care

Stellantis / FCA US LLC
Initial Complaint
Date:08/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2018 Dodge RAM with **Connect Issues that requires replacement. The company is aware that the ***** and settings portion of the Dodge RAM and other vehicles are malfunctioning causing the **Connect system to operate on its own and change. However, despite numerous instances on this very issue in a number of vehicle produced by the company, the company will not issue a recall and repair the known defect. Instead they wish the customer to spend between ********** to have it repaired and it can only be repaired by them.
Business Response
Date: 09/28/2022
September 27, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17761319

Our File No.: 84148242

Dear **************:

Thank you for forwarding the complaint from ********************* concerning his 2018 Dodge Ram Vehicle.

Customer sent a ******************** Letter to FCA requesting the Uconnect/Radio Touchscreen repairs be covered under Warranty on his 2018 Dodge Ram Vehicle. The Warranty is expired by time on the Vehicle. FCA agreed to reimburse the cost of the repair parts and labor as goodwill with paid receipt to resolve the Complaint. A reimbursement check will be mailed to the owners address provided when the receipt is received. The Customer was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue with Chrysler 2017 & Uconnect radio- was replaced 6 mo. after I bought the car. 4 yrs later the replacement Uconnect system is not working. It randomly drops directions, changes stations, the temperature and makes phone calls. Rear camera system not working. Has dialed 911, turned off the defrost -couldn't unfog windows. Real safety issue. 1st service rep told me to take to a dealer & get the diagnostics-would offer good will since I'm the initial ************* are issues with 2017 & 2018 Uconnect systems with de-lamination. Spent $181.21 for diagnostics. Also recommended new timing cover. 7/29- called Chrysler again- took my info. supposed to contact me in 3 days. They did not. 8/1- I contacted Chrysler again. Was given 2nd case #. 8/3- Not getting a call back, I called Chrysler again and left msg. for case mgr. ******** 8/3- Was told by ****** that they will not cover radio; it is out of warranty. Case mgr. would call me on 8/5 re: partial coverage of timing cover. She did not call me on 8/5. 8/8- Case mgr. ******* left msg. that she would call me on 8/10 8/10- spoke to ******* told me they would not cover my radio because they covered things for me in the past. (car needed a new trans) I argued that this is not my fault but the result of faulty Chrysler products. Emphasized the safety issue of the Uconnect radio &explained that I have not had a satisfactory Uconnect system since I purchased the car. She was insistent that they're not covering it. I asked to speak to a **************** told me that she was high as I could go. 8/15 & 8/17- Spoke to Flemington & had not heard from my case mgr. regarding either issue. 8/17- left msg. for ******* 8/18- ******* left msg that they would look at some reimbursement for the timing cover. 8/22- ******* said will not cover radio. Would not let me speak to a supervisor. Informed her I was contacting BBB. Bottom line- radio is dangerous & unfair expense to owner. Asking for a repair/replacement for radio- safety hazard
Customer Answer
Date: 08/23/2022
Dear ********,

My Vin number is *****************.

Thank you for your help,
********
Business Response
Date: 09/09/2022
September 2, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17752029

Our File No.: 83991382

Dear **************:

Thank you for forwarding the complaint from ***************************** concerning her 2017 Chrysler 300 Vehicle.

Customer sent a ******************** Letter to FCA requesting reimbursement for the radio replacement due to delamination on her 2017 Chrysler 300 Vehicle. The Warranty just expired by miles. FCA agreed to reimburse the radio replacement parts and labor as goodwill with paid receipt. The Customer was contacted on 9/2/22 and advised of the reimbursement. A reimbursement check will be mailed to the address provided when receipt is received to resolve the complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 09/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me (replacement or repair). I have already contacted Flemington Chrysler to order the radio and they will be installing it when it arrives. I will then send my receipt in for reimbursement to Chrysler. Once receiving the reimbursement, I will consider the case closed. I very much appreciate your time and efforts on my behalf.
Regards,
*****************************
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The UConnect sporadically does not allow WiFi to connect with devices, even though it shows that it is online. Chrysler says it is ****s fault and **** says it is Chryslers fault. We have paid for internet service for two years and only have sporadic coverage.
Customer Answer
Date: 08/23/2022
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Business Response
Date: 09/09/2022
September 2, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17747297

Our File No.: 83991383

Dear **************:

Thank you for forwarding the complaint from *********************************** concerning her 2020 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting the Uconnect system be repaired, and bill be adjusted for her 2020 Chrysler Pacifica Vehicle. FCA recommends the Customer Contact ********************** <****>

Services at ************** for assistance. Uconnect Services handles any repair concerns with the Uconnect System and billing adjustments. They are the best source to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 09/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I will contact UConnect directly.
Regards,
***********************************
Initial Complaint
Date:08/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over 8 months ago I purchased a 2007 Dodge Big Horn ram 4 wheel drive EcoDiesel engine after 6 months or older than the trunk the motor blue is now been two plus months since the motor has gone I have lost the ability to work to make money and FCA who has the warranty for Dodge ***** to do nothing to help me out I was just received information that the new motor won't be here to January 9th of 2023 that will make it approximately a year or more of me not owning the truck I'm sorry the year or more of me not having the truck and continue to have to make payment on a truck that I'm not driving and insurance SDA chooses not to help me with insurance I'm sorry rental car or anything to help me out doing this financial time where I have to continue to pay on a truck that I'm not driving
Business Response
Date: 09/09/2022
Sept 8th (2022)

Better Business Bureau of ******* & Eastern ********

26777 *****************., Ste. 100 **********, ** 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: # 17743444 Our File number: 83945185

Dear **************: Thank you for forwarding the complaint for Customer *************** regarding his 2017 RAM **** truck.

According to our records, the Customer already has an open file open with a Senior Specialist at Customer Support (Case# *********. Customer may contact ****** his **************** Manager for any requests at:

Phone Number: ************** Extension: #******* 9:30AM - 6:00PM M-F
******
Stellantis / FCA US LLC
Initial Complaint
Date:08/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2018 ******** has multiple issues with the radio/DVD/ Uconnect Theater system, Chrysler has not been able to fix it. The option for this system was over $2000. The UConnect Theater/DVD system has multiple problems, sometimes it will not work the entire trip; plays on one screen and not the other; and several other issues.The vehicle has been back to the dealership over 15 times to attempt to repair these problems associated with the radio module and Uconnect Theater. The dealership typically needs the vehicle for several days to confer with Chrysler Engineering on the attempted repairs. There have been three radio modules, four video routing modules and two DVD screens replaced in the vehicle. For the earlier radio and Uconnect issues, Chrysler provided refurbished radios as a repair. The last radio module that was replaced was a new module.There has been a case opened with Chrysler customer service, and the dealership has been in communication with Chrysler Engineering several times regarding this issue. We have provided multiple videos of the issue to the dealership to help diagnose these issues.Chrysler Engineering has had the dealership simply reset the radio on multiple occasions, and then sends the vehicle down the road. This is not an unknown issue; Internet searches turn up forum questions regarding this issue and there are videos on ******* of ******** owners trying to perform workarounds to resolve the same issues that my vehicle is experiencing.I am very disappointed in the number of issues this vehicle has had, and the inability (or lack of caring) that Chrysler has shown in resolving these issues. It seems like Chrysler is hoping that I get sick of returning to the dealership multiple times for an issue that does not get repaired and that I finally just give up and quit complaining about the issue.
Customer Answer
Date: 08/23/2022
Hi ********, in response to your request for additional information, my VIN is *****************. Thank you! *********************
Business Response
Date: 09/13/2022
September 9, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17730664

Our File No.: 83991385

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2018 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting the ******************************** system be repaired on his 2018 Chrysler Pacifica Vehicle. FCA recommends the Customer work with his local FCA Service and ***************** to repair the concerns under the Factory Warranty provided. The Service Manager or General Manager at the local FCA Dealer are the best sources to resolve the Complaint. The Service Manager at the local FCA Dealer can contact Technical Assistance if needed to troubleshoot and repair the concerns with the ******************************** systems as requested.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****

Customer Answer
Date: 09/14/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have been working with the local dealership (********* Chrysler) to resolve the Uconnect Theater issue. There has been an escalation already through Customer Assistance. The dealership has been in contact with Chrysler Engineering to help resolve the issue. The vehicle has been at the dealership several times (and will be returning to the dealership) to try and resolve the issue. Chrysler Engineering has not helped the dealership to resolve the issue, it is still ongoing. Chrysler is telling me to go back to the dealership, but I have already tried that several times; that is why I made the initial BBB claim, and why I am rejecting Chrysler's response. Once again, Chrysler is giving me the run-around and is not taking responsibility for getting the issue fixed.

Regards,

***************************
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported a warranty issue with our Chrysler Pacifica (peeling/chipping paint in several places) on 10FEB2022. The **** is 229815.Each time I called dealership, I was told there is only one guy that knows how to use a camera. And while "****" knows how to use a camera and make it sound really complex, he has no clue how to use a phone to call someone back.6/6/2022 - I was told by dealer, a guy named, ****, the 'camera guy,' that would would call me bak the next day. No one called me.6/8/2022 - Called the dealership for an update. I was told, the 'camera guy' was not in the office. However, the person I spoke to, told me over the phone that the claim was submitted to the manufacturer, but I should wait 1-2 weeks before calling for an update.6/15/2022 - I called the dealership, spoke to ****, again. He tells me he has to login to a different computer, in a tone that clearly indicated he had better things to do. He also said he would call me back the same business day. No one called me.7/25/2022 - I called the dealership for an update. I was told by customer service that the claim needed to be re-submitted. I asked if there was a problem with the initial claim. **************** answered with: "I am not sure, Call back in 1-2 weeks for an update."8/8/2022 - Called the dealership again. ****, the camera guy, tells me the exact same thing he said on 6/15. He never called, again. I opened a dealer complaint with customer care: **********/9/2022 - Case Manager called me. Told me should would call me before the end of the week. No one called. She tells me THE CLAIM WAS NEVER SUBMITTED.8/13/2022 - Left a message for *** to call me. No one called.8/17/2022 - , told *** would call next day.8/18/2022 - Called again, a different ***, tells me 'that people get Sick.' She is an idiot. Tells me someone will call me tomorrow. *** also tells me she will end the call and doesn't like my tone. Apparently Im not allowed to be frustrated.
Business Response
Date: 08/30/2022
August 30, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17740605

Our File No.: 83945443

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2017 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting several paint concerns on the hood be repaired under Warranty on his 2017 Chrysler Pacifica Vehicle. FCA contacted the local Dealer and the hood arrived on 8/29/22. FCA recommends the Customer contact the Service and ***************** at the local FCA Dealer to schedule the repairs. The Service and ***************** at the Dealer are the best sources to resolve the Complaint.

.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/31/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

this dealership has deceived me several times, and now, after calling us care several times this week to get more information, no one is calling back.
left messages with the supervisor at US Care on 8/24 and 8/26. Both times ** told someone will get back to me. And, brace for the suspense, no one has called me back.
Regards,

***************************
Business Response
Date: 09/19/2022
September 14, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17740605

Our File No.: 83945443

Dear **************:

Thank you for forwarding the complaint from ******* ****** concerning his 2017 Chrysler Pacifica Vehicle.

Customer sent a ******************** Letter to FCA requesting several paint concerns on the hood be repaired under Warranty on his 2017 Chrysler Pacifica Vehicle. FCA contacted the local Dealer and the hood arrived on 8/29/22. FCA recommends the Customer contact the Service and ***************** at the local FCA Dealer to schedule the repairs. The Service and ***************** at the Dealer are the best sources to resolve the Complaint.

.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

Mike
Initial Complaint
Date:08/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2018 Dodge Ram ****. Still under warranty. I notified **** Chrysler about the problem and they are not cooperating . One of their dealers inspected the vehicle. Chrysler is attempted to make me pay out of pocket to fix their problem and says I will be reimbursed. I dont agree with me paying anything for fixing their product failure .
Customer Answer
Date: 08/19/2022
HELLO,
Regarding complaint #******** . Here is the Vin#
*****************
Business Response
Date: 08/29/2022
8/29/2022

Better Business Bureau of ******* & Eastern ********
26777 *************************************************************************************** Ms. *************************** Fax: ************

BBB Case No.: #******** Our File number: 83944837

Dear **************: Thank you for forwarding the complaint from **************** regarding his 2018 RAM **** pick up truck. The necessary repairs for the rust on the passenger side rear quarter panel & box have been approved parts and labor at no cost to the customer on 8/29. Customer will need to stay in close touch with their service person ******************************* for the status of repairs and a service appointment. Customer is satisfied with this authorization (no payment is being requested from the customer). Repair is approved and being covered by Stellantis / RAM ************* Team. Thank you for the opportunity to assist this customer with their product issues.

******, RAM *************
********************** / ********************** LLC
Customer Answer
Date: 08/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
please keep the complaint open till the repair is performed .
Regards,
***************************

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Complaints

Customer Complaints Summary

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