Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,577 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a new 2022 Ram 1500 Laramie that I purchased in Mar 2022. I have numerous problems with the Uconnect System since the beginning. In July 2024 my transmission completely failed. Initially I was told it would be fixed in a few weeks as they had to order the parts. Now they are telling me I will not get my truck back until mid-December. I did report transmission problems to the dealership prior to the failure. They have given me a loaner car per the contract, but its subpar considering how much I need my truck. Im still making my monthly payments for a vehicle not in my possession. Communication has been poor and they will not compensate me in any way. The vehicle is still under the 3yr/36000 mile warranty plus I have purchased the maintenance plan. I find it hard to believe that they no longer make this series truck that they dont have parts available.
Customer Answer
Date: 10/28/2024
VIN: *****************
Business Response
Date: 10/29/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22479510

Our File: 91353058

Thank you for forwarding the complaint from ******* *********. According to our records case ******** the case manager is working witht he dealer and suppliewr to try to retrieve the parts needed for the repirs to be completed.

When there is an update the customer will be notified.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 10/31/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My vehicle has been awaiting parts for over three months and the current status being given to us by your representative is be patient, were hoping to have it by mid-December. If the December time-frame is accurate itll have been six months that weve been paying on a new car that is inoperable. Thats six months that is counting down against the original 36 month/36K warranty. I respectfully request that the original 36 month warranty be extended the full amount of time that the vehicle has been/will be sitting at the dealership. I should not lose time on my warranty because of the inability of the manufacturer/dealership to fix their product.

Regards,

******* *********
Business Response
Date: 10/31/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22479510

Our File: 91370081

Thank you for forwarding the complaint from ******* *********. According to our records case ******** the case manager sent the customer the following email on October *******.

Hello *******,

We are currently monitoring the progression of the part needed to repair your vehicle. We are currently working with our internal resources to source the part at the supplier level, however there is no concrete ***, as shipping can disrupt the process. In the meantime please continue to be patient and understand that we are working on improving the *** for you as promptly as possible.

I am going to ask that you remain patient while we persevere and work with you and our suppliers, to obtain and source this part for you. With this being said, I am dedicated to working for you and with you to ensure the priority necessary to obtain this in a timely manner, As soon as I have any further updates I will provide those to you as well.
Right now our part updates do come in weekly, I will reach out to you next week when we get an update, as right now, there is nothing concrete from our parts team.

Best ********************************************* Team
Phone- *************************
Monday-Friday - 8:00 am - 4:00 pm EST (hours subject to change)

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/31/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I am not sure why you felt the need to send the copy of email from Pinky. You seem to be ignoring the fact that I will not have my truck for 6 months, which Im making payments. I purchased this vehicle to improve my quality of life, aid in home projects, etc. You are basically telling me to put my life of hold because you refuse to fix in a timely manner. Im tired of being told to be patient while I drive in an uncomfortable loaner car. This type of customer service is unsatisfactory.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* *********
Initial Complaint
Date:10/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wifes 2019 Jeep JLU is experiencing surface rust on the door hinges. After seeing *** silently issued a notice that they extended the corrosion coverage because of this issue, I immediately contacted their customer service division to seek assistance because if *** had announced this extension, the vehicle would have been within the coverage time frame. The extended coverage expired in April 2024 and I notified *** customer service in September. Case #******** was created. The instructions I received was to go to a local dealership and have them document all the surface rust areas then submit to *** customer service. This way *** can review and approve/deny my assistance claim (again, since I was not notified of the corrosion extension from over 1 year ago). After several back and forth calls to *** customer service and trips to the dealership to ensure they had everything to submit, I kept receiving the same excuse from *** that they were waiting for the dealership to submit the photos. And same for the dealership, they were blaming *** customer service for not providing an email or contact information. So to help out even more, I gave *** customer service my dealerships contact name, phone number, and email. Hoping that would resolve this communication issue. After 4 weeks of waiting, *** customer service closed my case because they never received the photos from the dealership. When asking if *** customer service ever received the photos, I was instructed to complain to the dealership.After hearing this, and being told I had a high point standing based on my vehicle maintenance, being declined assistance for 1: not being informed of the corrosion coverage extension and 2: being caught in the middle because two companies of *** representation couldnt communicate properly to help a repeat customer. I am seeking resolution from a *** customer service supervisor so I can have a joint call with them and the dealership to properly reopen my case.
Customer Answer
Date: 10/28/2024
*****************
VIN # for vehicle
Business Response
Date: 10/29/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22477651

Our File: 91352942

Thank you for forwarding the complaint from **** *******. According to our records case ******** the customer was sent an email from the case manager on October 22, 2024.

Dear ***************** ******* ,

This is a courtesy email to inform you of your case closure at this time. I want to express my appreciation for you allowing me to assist with your vehicle concern. It was a pleasure working with you.

At the conclusion of this case, you will be receiving a 3-question survey regarding your interactions with me specifically. I would really appreciate it if you could take the time to complete the survey.

The dealer will be providing a separate survey regarding your interaction with them.

If you want to express any dissatisfaction regarding

- Vehicle quality
- Vehicle concerns
- Dealer quality of service

You can express those concerns in the Verbatim section of that survey

We want to thank you for being a part of the family. Have a great day

Sincerely,
********.
Customer Care Specialist
************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/29/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Seeking clarification to understand why my case was closed when the dealership confirmed they never sent over the photos for review. The case closure is believed to be premature given the circumstances Ive been given by never being notified of the corrosion coverage extension that wouldve resolved this issue over a year ago, if had I known.

Regards,

**** *******
Business Response
Date: 10/30/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22477651

Our File: 91359679

Thank you for forwarding the complaint from **** *******. According to our records case ******** on October ******* the case manager sent the customer the following email.

Good morning sir,

I did try to reach you just a moment ago and I received a busy signal.
At this time your corrosion warranty has expired as of April 14, 2024 Expired
If assistance is needed you would have to go directly through the dealership and they would determine how much assistance in terms of cost could be provided.

I advised that you contact the dealership directly for an update.

Sincerely,
********.
Customer Care Specialist
************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a complaint against dodge FCA and the lady hung up in my face no claim number nothing emailed as she stated would be. she was not propeelt trained.all calls are reported she needs to be reprimanded...I NEED TO SPEAK TO A SUP to finish the process...i have multiple issues with this car
Customer Answer
Date: 10/26/2024
i did a complaint through **** in june it usually takes 2 days for a reply i need a. update!
Customer Answer
Date: 10/28/2024
my vin is 2c3cdxbg2fh847390
Business Response
Date: 10/29/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22438322

Our File: 91352663

Thank you for forwarding the complaint from ******* ********. According to our records case ******** on October 24, 2024 the case manager contacted the customer via email.

Hello,

Hope you are doing well.

My name is Gaurav and I have been assigned as your Case Manager. Here is some information that will be helpful for you to have:

Your case number is :********

I am here to provide you with details with the conversation, I had with you over the call. Decision regarding your proactive
request has already provided to you. Also, in order for us to provide you with assistance in regard to your vehicle repair.
Please bring back your vehicle back to dealership.

Stellantis *************** telephone number is:
**************

My direct extension: 5140106

My work hours are: ***** am to 6.30 pm, Eastern Standard Time (Monday-Friday)

Please don't hesitate to make contact if you have any questions or concerns. Thank you for your patience and co-operation!

Thank you for Contacting US Customer care.

Regards,

Gaurav (Case Manager)

Case manager suggested she speak to the dealer as they have the option to use their discretion for repairs on item no longer under warranty or considered wear and tear if qualify as manufacturer defect.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/30/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

i called the number given left a voicemail and still no call back

Regards,

Rejenna Marshqll
Business Response
Date: 10/31/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22438322

Our File: 91367958

Thank you for forwarding the complaint from ******* ********. According to our records case ******** on October ******* the case manager tried to contact the customer.

The case manager left a voicemail for a call back.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/02/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have called back and the call has not returned

Regards,

******* ********
Business Response
Date: 11/04/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22438322

Our File: 91392032

Thank you for forwarding the complaint from ******* ********. According to our records case ******** on October 29, 2024 the case manager called the customer.

The case manager asked for a call back in regards to a booked appointment.

There has been no contact.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************************************************************************************
Customer Answer
Date: 11/04/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

this is a lie a made more than five calls that's recorded for my records and no call back
Regards,

******* ********
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transmission failed on a two year old Jeep with low mileage. The company is doing nothing to help and the dealership claims it is waiting on approval from them to do the repair. Car is just sitting and I have to rent and pay car note.
Customer Answer
Date: 10/25/2024
the *** # is1C4RJHAG0N8609810
Business Response
Date: 10/29/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22469507

Our File: 91347964

Thank you for forwarding the complaint from ***** Este. According to our records case ******** the case manager sent the customer and email on October 29, 2024.

Good ***************************** your request, CDI# CD503424J246 has been generated for you.

CDI Issued to: ***** *****
CDI Number: CD503424J246
Sponsor: ***** ******
CDI Expiration: 01/02/2025

Please present this CDI number and sponsor information to the dealership that you're working with, and it will entitle you to an EMPLOYEE PRICE on a new Chrysler / Dodge / Jeep / RAM / Alfa ***** purchase or lease.

Should you or the dealership have any questions, please let me know.

We VALUE you and your family as customers ******* and THANK YOU for your LOYAL support of Stellantis!

**** *********
Manager - ************************************ & Experience

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The vehicle would drive normally and for no reason the check engine light would come on and the car would no longer go above 40 mph.The vehicle was serviced initially serviced by **** ******** Chrysler Dodge in ****** and they said it was something with the fuel pump or fuel line. They did their repairs and gave us the car back. It then happened again while my son was at college. It happened again and the Milledgeville Jeep Chrysler attempted to fix it. We again picked the car up. It malfunctioned again within a week. We returned the vehicle to ************* Jeep Chrysler while it was malfunctioning this time. They say they didn't capture the error code when we dropped it off and it didn't malfunction the next day. We have now been waiting over 2 weeks and they are trying to give the car back without it being fixed. They say they can't reproduce the error code. They also stated that they would reimburse us for a rental when the warranty work was done. They are trying to give the vehicle back without fixing it and they want to close our service case. It feels like they are just trying to wait this out till our vehicle is no longer covered by warranty.
Customer Answer
Date: 10/28/2024
Vin - *****************

Business Response
Date: 10/29/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22465356

Our File: 91353667

Thank you for forwarding the complaint from ***** ******. According to our records case ******** on October ******* the case manager sent the following email to the customer.

Mr. ***** ******,

We were unable to reach you by phone today, we'll follow back up on 10/29/24.

For reimbursement request please hit "Reply" & attach your documentation.

The needed documentation must be received within seven days from repair date for your case includes:

-Copy of rental receipt

-Repair Order

(If you have it)

If you prefer to Fax, fax to ************
(Please be sure to put your case number on the cover page:
with (Attention: ****************************************************************** such as any insurance coverage, gasoline, tolls , tip, extra driver fee or underage fees can be reimbursed.

Jeep Wave Specialist
Deirdre
************** ext# ********

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:10/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased 2023 jeep grand Cherokee L not even within a year of having the vehicle the forward collision detection system became faulty and automatically breaks with nothing infront of it or without it warning. We have taken the vehicle to two different dealerships. I purchased the vehicle from ********************************** Chrysler Jeep on or about 01/30/2023. On or around 12/8/2023 and about ****** miles on the vehicle we began having issues with the vehicles automatic collision warning feature. We took our vehicle back to dealership we purchased it from on 12/8/2023 and 9/4/2024. After two failed attempts for a solution from this dealership Jeep wave suggested we visited a new service center. On 10/7/2024 we took the vehicle to *********************** Chrysler Jeep Dodge who attempted to fix the vehicle with the assistance of Star. We picked up the vehicle on 10/16/2024 stating the vehicle was fixed. Upon picking the vehicle up the vehicle automatically braked with nothing in front of my wife who was driving again. We took the vehicle back to ****** on 10/17/2024 where it is currently at. When we called Jeep wave last our case manager told us " she's just the messenger " and that Jeep was denying our escalated claim for buy back. We would like to know what Jeep is going to do if this vehicle cause an accident that ***** or family or any innocent motorists? The vehicle is unsafe to drive and we are still making payments. We have had the hardest time getting anyone at jeep wave to take us seriously and have been hung up on, given wrong information, and attitude the whole process.
Customer Answer
Date: 10/21/2024
Vin *****************
Business Response
Date: 10/31/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22446416

Our File: 91372290

Thank you for forwarding the complaint from **** ******. According to our records case ******** is with our legal team for review.

Once they have reviewed all the information, a case manager will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/31/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

**** ******
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September ****** brought 2013 Dodge ******* in for service. This vehicle has a ******* lifetime warranty issued by Chrysler. On September 5 the dealership determined the needed repairs and it was submitted for approval. September 11 Chrysler tells dealership they will be following up with me concerning the vehicle. ON September 12 Chrysler informs the dealership they have purchased the contract from me with an email to the dealership stating the terms of the contract. saying the repairs exceeds the value of the car as they have determined. A final plan benefit will be payment of the cash value rather than the repair costs. The email to the dealership also stated the check would be sent there and not to me. I have yet to receive any correspondence from Chrysler, only via txt from the dealership through week 5. Two issues are part of this complaint. 1 *************** estimate. The dealership estimate included several items not covered in warranty, that i was paying for and "hunches" in parts and time from the service tech that inflated the estimate. I was then required to pay to retrieve the car not only the service I was expecting to pay for plus a diagnostic fee. I then made arrangements with the leading and most highly rated transmission business for a second opinion and had it repaired for 1/3 of the dealership quoted estimate. 2 Five weeks since ******* informed the dealership they were wring a check as a final plan benefit to be sent to the dealership, i have yet to receive anything. ****** Mopar says contact the dealership, the dealership says contact ******* Mopar.
Customer Answer
Date: 10/17/2024

VIN: *****************
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Jeep Grand Cherokee from ***** Mukwonago June 3rd 2019. Transmission stopped working at 119 miles. Vehicle had to have full transmission replacement.- 2022 blower fan failed and needed to be replaced. Cover by warranty - 2024 delaminating of the LED screen. Known issue on multiple years under recall. 2019 hasnt been recalled. Stellantis has authorized the repair but since backed out of because the supplier is no longer offering a replacement. The solution they proposed is eating 60% of the cost. This doesnt seem to be a reasonable solution to a known quality issue. We were requesting replacement of the radio at Stellantis expense. We worked with ****** at Stellantis and ***** in service repair at ********************. We feel the dealership has been helpful. Stellantis has been a negative experience all around. They manufactured a bad vehicle and feel they are negligent and need to replace the vehicle.Below is the thread from Stellantis
Customer Answer
Date: 10/16/2024
Vin: *****************
Business Response
Date: 10/22/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22420699

Our File: 91297613

Thank you for forwarding the complaint from ******** ********. According to our records there are no open or closed cases for this concern.

I advised the customer to contact US ************* ************** and have a case created for his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 10/22/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Here is the case we have with your firm case: ********; 2019 JEEP GRAND CHEROKEE. Weve attempted to contact your customer care through email and via phone. My wife attempted to contact you twice today and was disconnected. Youve put a faulty transmission, heat blower, and radio in the vehicle. You need to stand by the quality of your product. Im very dissatisfied with your car. When you spend this kind of money on vehicle you expect it to last and not have 3 significant failures. In addition to this complaint Im now filing a complaint with the State. Weve bought two Jeeps from you. My believe in Jeep is severely damaged. The dealership is losing a customer and now youre losing a customer. I expect this to be escalated and a representative to contact me and handle the situation until its resolved. We are tired of sitting on hold and be given the runaround.

Regards,

******** ********
Business Response
Date: 10/24/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22420699

Our File: 91316516

Thank you for forwarding the complaint from ******** ********. According to our records there are no open or closed cases for this concern.

I advised the customer to contact US ************* ************** and have a case created for his concerns.

We need a case created in order to offer help for the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have to start By saying I love my jeep from the time I bought it in January 2019 till June 2024 when my abs module went out. I was told they were on national back order. So what sold for over $50,000 dollars new has now been sitting four months putting a hardship on my family being down a vehicle. Not counting 4 months of car insurance on a car I can't drive. I called the 1 800 Jeep and have a case manager who did keep in touch with me and still sent me emails once a week. At first it was a date in August, then September, the October. Last email didn't give a date. That are very vague saying we're trying to expedite this for you with no end in sight. And I have been trying to get them on the phone to speak with my case manager.But then when you go it says the extension has no voicemail. So I called back and tried to speak with another case manager and it says no one's available in the call back during business hours which is 8- 4p. I placed my call at 8:45am. I've gotten a file now with ********************* complaint department and they have never gotten a response from them since my complaint was filed about a month ago.
Customer Answer
Date: 10/14/2024
Vin- *****************
Business Response
Date: 10/22/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22419449

Our File: 91298222

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the case manager is to reach out to the dealer today October 22, 2024 to verify if the part has been received.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Due to the part that came in wow then did not work on my car and there is still an issue. And before even checking with me to see if my car was now running they closed my case.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** ********
Business Response
Date: 10/29/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22419449

Our File: 91351446

Thank you for forwarding the complaint from ***** ********. According to our records case ******** on October ******* the case manager tried to reach the service manager at the dealers.
it is noted that the case manager will follow up with the Service manager on October 29,2024.

When the case manager has information from the dealer, they willu update the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best *****************************************************************************************************************************************************
Initial Complaint
Date:10/10/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2014 Jeep has been inoperable since July 2024. I took the vehicle to my mechanic who stated that it needs a new ABS module. He contacted ******* Jeep in ************ in July for the part but was told that it would take a couple months for the part to come in because it is not available. Months later, and the part is still not available. I have called Jeep Headquarters numerous times and have spoken to numerous case managers who have no answer and just give you the run around. I've asked to speak to Supervisors each time that I get a person on the phone. I still have not gotten a call back from a Supervisor (I was told I would get a call back within 48 hours. It's now over 72 hours).I was told that the part cannot be ordered because it is a "manage allocation level 2". The part is on hold because Jeep is looking for a new supplier. Last week when I spoke with someone, they told me that the situation was going to be evaluated on 10/16. Today when I spoke with a case manager they told me that the part wouldnt be evaluated until 11/22. I have personally contacted dealerships around the country, and no one has the part, no one can get the part and if they do have the part, it is already accounted for. If you can find the specific part online, it is selling for almost 5x its actual cost. I have been without a car now three months and there is no end in sight. I asked Jeep if they would cover a rental care for me and I was told because of the year of your car, the number of miles and the fact that the warranty has expired we do not cover anything. Meanwhile, I am now paying $300 a month to cover a car in order to transport myself, my husband and our two children around.
Customer Answer
Date: 10/11/2024
VIN:
1C4HJWDG8FL521307
Business Response
Date: 10/14/2024
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case 22407641

Our File: 91234751

Thank you for forwarding the complaint from Andrea Schneider. According to our records case 91139367 the customer was advised that we already put her on the priority list and also checked with multiple dealers to see if they can give the part, but no one is having a spare to share. Since the part is under engineering review, we have absolutely no control to influence the engineering process.
As of now the only thing we can do for her is to give an update when the part becomes available.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 10/14/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22407641, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have been without a car for months! The part for my car was ordered back in July and the date that the part is going to be “reevaluated” keeps getting pushed back further and further. It’s now not being evaluated until 11/22/24 and even if it is reevaluated on that date there is no guarantee that the part will be made available. I am being held hostage because this part isn’t being made or if it is made it’s not available to purchase or the price is 5xs the actual cost. I have been paying $300 a month for transportation to get from work/school for myself, my husband and my children. When I asked the company if they offer any type of reimbursement for car rental or offer any type of free car service I was told “No, your warranty is over, your car is over 100,000 miles and it’s almost 10 years old.” Meanwhile I spent well over $40,000 on this car when purchasing it, Jeep received all payments but now they’ve washed their hands of the whole thing. This is an absolute disgrace.

Regards,

Andrea Hojnowski

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