Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  26311 Lawrence Street P.O. Box 302 Center Line, MI 48015-9301

• 

  Stellantis

  P. O. Box 610207 Port Huron, MI 48061

• 

  Stellantis

  P.O. Box 21-8007 Auburn Hills, MI 48321

• 

  Stellantis

  P. O. Box 95027 First Financial Serv. Corp. Oklahoma City, OK 73143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to start By saying I love my jeep from the time I bought it in January 2019 till June 2024 when my abs module went out. I was told they were on national back order. So what sold for over $50,000 dollars new has now been sitting four months putting a hardship on my family being down a vehicle. Not counting 4 months of car insurance on a car I can't drive. I called the 1 800 Jeep and have a case manager who did keep in touch with me and still sent me emails once a week. At first it was a date in August, then September, the October. Last email didn't give a date. That are very vague saying we're trying to expedite this for you with no end in sight. And I have been trying to get them on the phone to speak with my case manager.But then when you go it says the extension has no voicemail. So I called back and tried to speak with another case manager and it says no one's available in the call back during business hours which is 8- 4p. I placed my call at 8:45am. I've gotten a file now with ********************* complaint department and they have never gotten a response from them since my complaint was filed about a month ago.

  Customer Answer

  Date: 10/14/2024

  Vin- *****************

  Business Response

  Date: 10/22/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22419449
   
  Our File: 91298222
  
  Thank you for forwarding the complaint from ***** ********. According to our records case ******** the case manager is to reach out to the dealer today October 22, 2024 to verify if the part has been received.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care 
  
  
  

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  Due to the part that came in wow then did not work on my car and there is still an issue. And  before even checking with me to see if my car was now running they closed my case.
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** ********

  Business Response

  Date: 10/29/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22419449
   
  Our File: 91351446
  
  Thank you for forwarding the complaint from ***** ********. According to our records case ******** on October ******* the case manager tried to reach the service manager at the dealers.
  it is noted that the case manager will follow up with the Service manager on October 29,2024.
  
  When the case manager has information from the dealer, they willu update the customer.
  
  ********************** will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best *****************************************************************************************************************************************************

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2014 Jeep has been inoperable since July 2024. I took the vehicle to my mechanic who stated that it needs a new ABS module. He contacted ******* Jeep in ************ in July for the part but was told that it would take a couple months for the part to come in because it is not available. Months later, and the part is still not available. I have called Jeep Headquarters numerous times and have spoken to numerous case managers who have no answer and just give you the run around. I've asked to speak to Supervisors each time that I get a person on the phone. I still have not gotten a call back from a Supervisor (I was told I would get a call back within 48 hours. It's now over 72 hours).I was told that the part cannot be ordered because it is a "manage allocation level 2". The part is on hold because Jeep is looking for a new supplier. Last week when I spoke with someone, they told me that the situation was going to be evaluated on 10/16. Today when I spoke with a case manager they told me that the part wouldnt be evaluated until 11/22. I have personally contacted dealerships around the country, and no one has the part, no one can get the part and if they do have the part, it is already accounted for. If you can find the specific part online, it is selling for almost 5x its actual cost. I have been without a car now three months and there is no end in sight. I asked Jeep if they would cover a rental care for me and I was told because of the year of your car, the number of miles and the fact that the warranty has expired we do not cover anything. Meanwhile, I am now paying $300 a month to cover a car in order to transport myself, my husband and our two children around.

  Customer Answer

  Date: 10/11/2024

  VIN:

  1C4HJWDG8FL521307

  Business Response

  Date: 10/14/2024

  Better Business Bureau of Detroit & Eastern Michigan 
  
  26777 Central Park Blvd., Ste. 100    
  
  Southfield, MI 48076-4163  
  
  BBB case  22407641
   
  Our File: 91234751
  
  Thank you for forwarding the complaint from Andrea Schneider. According to our records case 91139367 the customer was advised that we already put her on the priority list and also checked with multiple dealers to see if they can give the part, but no one is having a spare to share. Since  the part is under engineering review, we have absolutely no control to influence the engineering process.
  As of now the only thing we can do for her is to give an update when the part becomes available.
  
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/14/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22407641, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have been without a car for months!  The part for my car was ordered back in July and the date that the part is going to be “reevaluated” keeps getting pushed back further and further.  It’s now not being evaluated until 11/22/24 and even if it is reevaluated on that date there is no guarantee that the part will be made available.  I am being held hostage because this part isn’t being made or if it is made it’s not available to purchase or the price is 5xs the actual cost.  I have been paying $300 a month for transportation to get from work/school for myself, my husband and my children.  When I asked the company if they offer any type of reimbursement for car rental or offer any type of free car service I was told “No, your warranty is over, your car is over 100,000 miles and it’s almost 10 years old.”  Meanwhile I spent well over $40,000 on this car when purchasing it, Jeep received all payments but now they’ve washed their hands of the whole thing.  This is an absolute disgrace. 
  
  
  Regards,
  
  
  
  Andrea Hojnowski

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2019 Jeep compass in March of 2023. I have tried various different places to get my car scanned for diagnostics as there have been some issues with my vehicle it will abruptly stop as I am driving down the highway engaging my parking brake and my RPM will drop to 0 and my MPH will drop to 0 as well. This issue has been happening for about 4 months on and off as it does not happen every time I operate the vehicle. Another issue is my auto start/stop system is saying it needs to be serviced and I have had the light and message on my dashboard stating it needs to be serviced since a week after I purchased the vehicle. I returned to the dealer I purchased it from and they said they cleared the code and 3 months later the same thing happened and they would not help me. I have not been able to find a facility to be able to scan my vehicles computer system without their system crashing as they try to diagnose my car for the issues I have been having. This is a dangerous situation as it could cause an accident while not only transporting myself but my child in the vehicle with me. I cannot always avoid highways during my commute as this is my only form of transportation to and from work. Another issue that happens with my jeep compass is the check engine light will come on sporadically and go off then come back on. Without diagnostics of my vehicle the issue cannot be fixed.

  Customer Answer

  Date: 10/09/2024

  Jeep compass vin #3c4njdbb8kt711959

  Business Response

  Date: 10/10/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22397818
   
  Our File: 91215848
  
  Thank you for forwarding the complaint from ****** ********. According to our records there are no open or closed cases for this concern.
  
  I advise the custtomer to contact US ************* ************** and have a case created for her concern.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis *************  
  
  

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I called Friday, Monday (said no one was in the office to accept calls try again at a later time), and Tuesday. I have not been able to get through to someone. It tells me that I will be transferred to someone who can help tells me there is a high call volume and after an hour on hold hangs up and I do not get to talk to anyone.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing another complaint because I am having to file yet another claim with Stellantis and I am getting tired of dealing with this company. After I got my car repaired unfortunately we still have issues so we will have to bring the car in again. We called customer care to start a claim because tomorrow we are bringing the car back in for assessment and repair. We will likely have to get another rental car, which again means we will have to fight to get a car that is equally the size of the car that we own. They will only allow us to get a smaller car and we have a toddler and baby equipment to carry in the car which is a huge problem for us. First representative we were connected with immediately hung up on us because we asked for either a last name or employee number because its always hard to get a hold of someone and it makes it easier to speak with the same person. His name was ****. We called back and spoke with *****, he set up the claim then we were told we would get a call tomorrow from our case manager called *** to follow up. Well, last time we were told the same thing, also told we would get a call from *** and never got a call. It is so horrible to deal with Stellantis, it is so unprofessional and a total complete joke. ***** was really trying to be helpful but was unable to get us another case manager or more information. Lastly, ***** also told us there is a safety recall but that they dont have the parts to fix it. So this means we will have to bring the car in another separate time, and the fact that there is a SAFETY recall and they cant fix it for their valued customers, I think that is insanely negligent. The last time we had to deal with this, it took months, and when we filed the complaint here, ******** ******* is the person that responds and never addressed the actual complaint. She only made excuses that we were asking for a rental car that was too expensive, which was the same exact size as the car we bought. The company is terrible.

  Business Response

  Date: 10/07/2024

  
  BBB case N0 22373108
   
  Our File: 91189012
   
  Thank you for forwarding the complaint from Lee Newson. According to our records case 91159224 the case manager sent an email to the customer on October 4, 2024.
  
  Good morning, Mr. Newson,
  
  I would love the opportunity to discuss the details of your case with you for getting the rental - repairs assistance, please give me a call at your earliest convenience or you can also feel free to reply me back on the same email to discuss. Thank you for your time, I look forward to working with you. Have a great day.
  
  Regards,
  
  Jay | Stellantis Case Manager
  Phone 844-888-0601 ext. 5140108
  
  Office Hours: 10.00 am to 6.00 pm (Eastern Standard Time)
  
  There has been no response to the email.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care   

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2023 Ram 1500 in January, 2024.The rear back up camera worked full screen until May, 2024 when it suddenly changed to half screen.Both the dealer and FCA tell me that thats the way the rear camera appears on other 2023 Ram 1500 trucks , even though it was full screen on my truck until May, 2024. I filed a case through *** but after initial unsatisfactory contacts with overseas agents I now get no response from them.A key feature and selling point of this truck was the large full screen camera view,No one at *** has specifically stated how the camera is designed to appear nor is that detail listed in the owners manual.Reiterating, my rear camera appeared full screen until May, 2024.

  Customer Answer

  Date: 10/02/2024

  VIN: *****************

  Business Response

  Date: 10/07/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case N0 22369440
   
  Our File: 91190175
  
  Thank you for forwarding the complaint from ******** *******. According to our records case ******** has been working with the dealer for a resolution.
  
  I have sent a note to the case manager for an update.
   
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/07/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I have already taken my 2023 back into the dealership two times: ********* Group in *****, **. ********* submitted a "Star Case" with Ram. I am not satisfied that the result of the star case which was that other 2023 Ram 1500's show the same half screen reverse camera. Also, my truck indicates that I have a trailer attached - and I do not. Both the dealer and the star case indicated this is the way other 2023 Ram 1500's operate.

  Again, my rear camera view was FULL screen until May, 2024 and did not think a trailer is attached. 
  
  Regards,
  
  ******** *******

  Business Response

  Date: 10/09/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22369440
   
  Our File: 91210092
  
  Thank you for forwarding the complaint from ******** *******. According to our records case ******** the customer was advised per star case and dealership vehicle back camera is operating as designed to show the half screen visuals inside the car.
  
  The customer can always seek a second opinion from another dealer. The diagnostic fee will be an out of pocket expense.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] My 2023 Ram 1500 rear camera operated in full screen mode until May, 2024 and it did not alert me that a trailer was attached when it was not. Please ask Stellantis to show me where in the owners manual for my vehicle the details of the rear camera and trailer alert operations say that the camera should be half screen and a trailer is attached (when one is not attached). Full screen camera mode was a selling point for me for this vehicle and it worked when I bought it but now does not. I do not accept that other 2023 Rams have only half screen mode - mine was full screen until May, 2024. I think *** has an obligation to show me where in their design manual the details of camera operation (and trailer attachment) are listed. Otherwise, I'm left to assume that Ram engineers do not know how the camera view was designed and I'd question the design of half screen since the nice big screen is a major selling point for this vehicle.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention:Chrysler Corporation ***** Chrysler US LLC 1000 Chrysler Drive/************************************************************ ************** or ************** ******************************************* Senior Vice ********** Commercial Sales ************************************ Chief executive officer ISSUE:My ABS Control Module Replacement has been out-of-stock for 17 months. Vehicle Make, Model, and Year: Dodge Ram Pick-up 1500 Year: 2016 VIN No.: ***************** Mandal Chrysler I1289 Mandal Pkwy Biloxi, ** ***** Service Advisor- **** ******* (602) Driving without an ABS sensor is a Life safety issue due to the many systems that are compromised. Driving is a stressful hardship and is very hazardous. It is a life safety issue. The following has occurred: 1. The truck suddenly stops. 2. Power steering sticks 3. The gears gets stuck 4. The odometer is not working, I dont know how fast I am going. 5. The check engine remains on 6. The self-remote starter to start the truck does not work 7. The truck runs 10 seconds and cuts off.I am reading about documented Life safety risk issues:The lack of a functioning ABS and/or ESC system(s) could change the braking and/or handling characteristics of the vehicle and cause a crash without warning. ************************************************************************* You're at greater risk of losing control of your vehicle and getting into an accident. Safety warning Continuing to drive with a bad ABS module can compromise important systems, leading to reduced braking performance and other issues. Safety warning I implore Chrysler to hear my cries for assistance with a rental vehicle while I wait for this ABS sensor. It has been 17 long months. This is very risky. I am very concerned that our lives are at risk. DRIVING IS A STRESSFUL HARDSHIP AND VERY HAZARDOUS! YOUR ASSISTANCE IS APPRECIATED NOTE: A complaint was filed with the Michigan Attorney General August 3, 2024. No response has come. This is the height of indifference.

  Business Response

  Date: 10/04/2024

  Better Business Bureau of Detroit & Eastern Michigan 
  
  26777 Central Park Blvd., Ste. 100    
  
   Southfield, MI 48076-4163  
  
  BBB case N0 22354331
   
  Our File: 91176522
   
  Thank you for forwarding the complaint from Luther Fairley. According to our records case 91130035 is with a case manager. The case manager tried to reach the customer on September 30, 2024.
  
  I have left a note for the case manager.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care   

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 dodge ram in ************ ********. When I took it for its first service, I was told that all Factory warranties were voided. I was told the truck came from ****** and they would not honor any of the factory warranties. I would like the Vin number move to ************* in Ram stand behind their product.. I called customer service several times and was just transferred around and a case was never opened.

  Business Response

  Date: 10/07/2024

  Better Business Bureau of Detroit & Eastern Michigan 
  
  26777 Central Park Blvd., Ste. 100    
  
  Southfield, MI 48076-4163  
  
  BBB case  22343313
   
  Our File: 91193439
  
  Thank you for forwarding the complaint from David Menge. 
  
  When a vehicle is imported to another country all warranties are voided.
  
  In order to change the market on the vehicle you would need to reach out to an import/export broker for a compliance letter. 
  
  Once the compliance letter is done this still does not activate the warranties they will still be voided.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/08/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22343313, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  This response does not help me. I am still stuck with a truck that has no factory warranty. I would like Ram to stand behind there vehicle, If I have a problem within the factory warranty time period .  I need a response the guarantees I have what was supposed to be on the truck. 
  very unfair that a large company can just void all my warranties  because it was from a different market  

  
  Regards,
  
  
  
  David Menge

  Business Response

  Date: 10/10/2024

  Better Business Bureau of Detroit & Eastern Michigan 
  
  26777 Central Park Blvd., Ste. 100    
  
  Southfield, MI 48076-4163  
  
  BBB case  22343313
   
  Our File: 91213307
  
  Thank you for forwarding the complaint from David Menge.
  
  When a vehicle is imported to another country all warranties are voided.
  
  In order to change the market on the vehicle you would need to reach out to an import/export broker for a compliance letter.
  
  Once the compliance letter is done this still does not activate the warranties they will still be voided.
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care

  Customer Answer

  Date: 10/23/2024

  So, even if I have the importer change the market and get a compliance letter, warranty will still be voided.  So that will make no sense to do that. The Canada trucks and USA trucks come off the same assembly line and there is no reason to void the warranty. The only reason I was given by many calls to customer service was-  its company policy. I was also told that it could be fixed but good luck getting someone to do it. I was also told that, I cant buy there extended warranty, because I dont qualify. Very disappointed in this company!   This will be my last Dodge / Chrysler if this does not get fixed. 

  You can also add that there over seas customer service is awful. Out of the 6 times I called only one spoke good enough English to understand my problem. 

  Business Response

  Date: 10/24/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22343313
   
  Our File: 91316953
  
  Thank you for forwarding the complaint from ***** *****. 
  
  When a vehicle is imported to another country all warranties are voided.
  
  In order to change the market on the vehicle you would need to reach out to an import/export broker for a compliance letter. 
  
  Once the compliance letter is done this still does not activate the warranties they will still be voided.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  Once again this response does not help the problem! If I go to the importer and get a compliance letter, my warranty would still be voided. 
  The truck was built in *****************. Canadian and USA trucks are made in the same plant. There is no reason in the world why a warranty should be voided. 
  This is my first Ram product and so far it has been an awful experience. I have called Ram customer service six times and only once was I able to get someone to understand my problem. Your call center is overseas and English is not their primary language and it is very difficult to get somebody to help you. Was put on hold and transferred to multiple different places, just so I could not take a survey. 
  The last two trucks I have owned were ******* and customer service was in *****************,  never had a problem dealing with them..

  This will be my last Chrysler, Dodge or ram I buy.  This  is the worst experience  and customer service I have ever had.
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 jeep grand cherokee that I purchased used in 2021, it had ****** miles on it. A year into having the jeep, my uconnect screen started delaminating. I tried to taking it to the dealership, and they told me to call uconnect and file a case with them. I called uconnect to file a case in August of 2022, they told me my jeep was not included in the 2018 jeeps they were fixing and left me no other options. 2 years later, my screen only works 50% of the time. I tried calling uconnect again, and have spent the last 3 months trying to work with them and getting no traction. Every time I call uconnect, I get a different answer - sometimes they tell me they won't do anything because it's not under warranty, other times they tell me they won't do anything because I'm not the original owner, or they told me they can't do anything because i have more than ****** miles on the car. I finally got someone to help me and they told me they confirmed with their manager that I just needed a new diagnosis from my dealer, and they would get a case submitted for me. I went to the dealer and paid for a diagnosis, called uconnect back and this time the person I talked to said I was ineligible. I got a manager to call me back and they finally submitted a case for me. About 2 days later, I got a call back saying the case was closed. I asked why and they said because the car was not under warranty. I asked for a manager call back, and no one called me. I called back one more time, and was told my case was closed and they could not disclose information as to why it was closed. I spent money to get a diagnosis from my dealership, and have received so many different, unhelpful answers from uconnect and it is virtually impossible to talk to anyone other than the first level help desk representatives, who are incredibly unhelpful and do not have the appropriate knowledge to assist customers.

  Customer Answer

  Date: 09/25/2024

  Vin: 1c4rjfagxjc214433

  Business Response

  Date: 10/04/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22337623
   
  Our File: 91174723
   
  Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on October 1, 2024. The customer was advised that they did not meet the criteria for good will.
  
  The customer was advise that this repair would be an out of pocket expense.
  
  I aadvise the customer to allow the team time to review all information that they collected.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care 

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  That is correct, I was called and told that about my case, however, my complaint is PRIOR to the case being submitted. I was told by a representative to go and get a diagnosis from my dealership and that my repair would be covered. My complaint is that I paid money to have a diagnosis for my vehicle for unconnect, and for them to not honor what I was told. Everytime I called uconnect someone told me something different.

   
  Regards,
  
  ***** ******

  Business Response

  Date: 10/07/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22337623
   
  Our File: 91193623
  
  Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on October 1, 2024. The customer was advised that they did not meet the criteria for good will.
  
  The customer was advise that this repair would be an out of pocket expense.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/08/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  you just sent me the exact same thing you sent before, so no this does not satisfy my request. One of your employees told me to get a diagnosis and my repair would be covered, so I paid for the diagnosis out of pocket per the instructions of one of your employees. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 10/09/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
  ********************-4163  
  
  BBB case  22381965
   
  Our File: 91210957
  
  Thank you for forwarding the complaint from ***** ******. According to our records case 
  90920608 it is noted on that the customer does not qualify for goodwill as she is the second owner and the vehixle was at the 60,000miles.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This is the same thing that happened when I spoke to representatives on the phone. First it was Im not under warranty, then it was Im not original owner, then it was I have more than ****** miles. When I called the first time I had fewer than ****** miles. My complaint is that I was told to get a diagnosis and my repair would be covered. The person who helped me had me send the exact mileage and got approval from his manager to cover the repair because I was about 50 miles over the 60k ***** That is when I was told to get the diagnosis which I paid for. I was then told after i paid for the diagnosis I am not covered. 
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/24/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize my report to be pulled and received inquiries on my credit report for the following dates April 27, 2024 March 30, 2024 Nov 07, 2023 Without my permission. I filed a complaint via CFPB 240817-15650880. All efforts to resolve the matter was ignored and stand to send a demand letter if the BBB complaint isnt resolved.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this Jeep Grand Cherokee L on March 29, 2024 and have had nothing but problems with it. Will not start and had towed 2 times to dealer to get fixed. Stellantis claims no fix for current issue so it sits in my garage because I can not trust Jeep to drive fearing I may become stranded again. Also, Stellantis will not approve a rental car for me!!!!Please help hold them accountable.

  Customer Answer

  Date: 09/25/2024

  1c4rjkdg5r8506558

  Business Response

  Date: 10/04/2024

  Better Business Bureau of Detroit & Eastern Michigan 
  
  26777 Central Park Blvd., Ste. 100    
  
   Southfield, MI 48076-4163  
  
  BBB case N0 22310905
   
  Our File: 91174235
   
  Thank you for forwarding the complaint from David Casey. According to our records case 91173623 for 1C4RJKDG5R8506557 - 2024 JEEP GRAND CHEROKEE L OVERLAND 4X4 is with the legal department.
  
  I aadvise the customer to allow the team time to review all information that they collected.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care