Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,578 total complaints in the last 3 years.
533 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There's no option for Dodge or Mopar on here. I bought a brand new Dodge Charger and There is no CD player which is ridiculous and lame and didn't come with the spare tire. How can You not include a spare tire What if I get a flat tire and I'm stranded somewhere? Then I buy a new spare tire and doesn't even fit in the trunk. Some how it has over ***** miles on it but they advertised it brand new. The fenders on the bottom feel lose and move around. They advertised it for 25k but then sold it for 39k.
Customer Answer
Date: 08/16/2024
*****************
Business Response
Date: 08/19/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22149325

Our File: 990820672

Thank you for forwarding the complaint from ***************************. According to our records there are no open or closed cases for the customer.
The customer will need to contact US ************* ************** and have a case created with his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 08/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: it says no one is there.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Current issue is my 2021 Ram 2500 Diesel truck has had a catastrophic engine failure. This is a diesel truck and should run for hundreds of thousands of miles and its only has *******. Also the truck also is on its third transmission, and now the engine failure. I am requesting for ram to replace the motor and they have opened a claim but now nothing is happening, no one is returning my calls and my truck has been in the dealership for over a month with minimal updates. I paid $80k for this truck brand new and payment $1,100 a month and its just sitting. Im about to loose my job over this, I cant afford a rental car and this payment.UPDATE: Lost my job, the truck as been at Ram since May 7th. We were told by the first case manager stated that we need to have the issue diagnosed by a Ram Dealer, and authorized them to order an engine stand to further investigate the issue and now that the engine stand is finally there after 3 months they are saying they did not authorize the tear down and its now on us. I am at my wits end with *** and I dont know what to do anymore!
Customer Answer
Date: 08/15/2024
*****************
vin for the ram
Business Response
Date: 08/16/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22142859

Our File: 90809446

Thank you for forwarding the complaint from *******************. According to our records case ******** on August 14, 2024 the case manager spoke with the customer.
The customer was advised that she will authorize the teardown of the engine.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The trucks warranty was up at 100k miles, the vehicle has 123k and the engine has had a catastrophic failure. If you know ANYTHING about Diesel trucks you should know that the engines run upward of 300k miles with no problems. This truck is on its third transmission and now the engine has blown apart. *** needs to honor their product and back their customer. I should not be having issues like this with an $80,000 truck.

Regards,

*******************
Business Response
Date: 08/16/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22142859

Our File: 90810228

Thank you for forwarding the complaint from *******************. According to our records case ******** on August 14, 2024 the case manager spoke with the customer.

The customer was advised that she will authorize the teardown of the engine.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

So you dont stand by your product or back your customers?

Regards,

*******************
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing on behalf of my father who owns a 2015 Jeep grand cherokee under ******* miles and transmission is no good. Manufacturer Warranty is said to be 5 years or ******* miles. It is now 2024 and the mileage is *******. After my father fueled the vehicle up and drove off the car would not go over 20 mph. After having it diagnosed by a mechanic, the repair center confirmed it was the ************** there is something wrong with gear 1 & 5 amongst other things with the transmission. It is barely over ******* miles. Called the customer care center and they dont want to help with the repair (parts or labor) stating the standard verbiage that the warranty is out in 2020 & over the 100k. This is not a manufacturer who stands behind their product, barely over ******* miles and the transmission failing is not quality work. The manufacturer should stand by their products. this is not user error but a failed mechanical issue due to poor quality product.
Customer Answer
Date: 08/16/2024
VIN
*****************
Business Response
Date: 08/19/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22137684

Our File: 90822159

Thank you for forwarding the complaint from ****************************************. I am unable to look up the information for the vehicle in question without a VIN number.
Can the customer please send the VIN?

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This is the *** ***************** the vehicle is just barely over 100k miles. It took 9 years for it to get to that mileage and it failed through no fault of the operator. It is the manufacturers product that is defective at ******* miles.
You should honor fair use at ******* miles and reimburse for the repair of the transmission.
Regards,

****************************************
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped my 2022 RAM 1500 off at a dealer, on 7/19/24 to get warranty work because the entire sunroof was loose. They ended up keeping my truck for 3 weeks. They advised me on 8/9/24 that the frame of the sunroof needed replaced and that they ordered. They advised I could pick the truck up and they will call me when the part arrives. during the 3 weeks they had the truck, I asked about a rental/loaner and was told they did not have a vehicle but I could call **************. I had to call multiple times for over a week and a half until I finally got a hold of an actual person today, 8/13/24 at 11:17am CST. I spoke to a person named *****. This person was extremely rude, did not want to hear all of the facts surrounding my situation. Kept cutting me off as I was trying to explain things and had an attitude towards me because folks "didn't follow protocol." He had very little de-escalation skills and extremely poor listening skills. I was trying to explain to him what happened while he continued to tell me what was "supposed" to happen. He escalated my frustration and did not care what I was trying to explain to him at all. He kept wanting to make up facts instead of listening to the facts I was trying to give him. It's been one thing after another since I bought this RAM truck. This experience was the cherry on top of why I will never ever purchase another product from Dodge/Ram/Chrysler/Jeep. I'm out approximately $800 in rentals because someone didn't tell me what the "protocol" was. Case # is ********.
Customer Answer
Date: 08/14/2024
VIN - *****************
Business Response
Date: 08/14/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22137720

Our File: 90790267

Thank you for forwarding the complaint from *********************. According to our records case ******** is under review for possible reimbursement.
Please allow 5 business days from today for the case manager to reach out to you.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/14/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I dont know who the **** person in their response is. Im also not concerned with the fact that reimbursement is pending. Im concerned with the unprofessionalism the rep I spoke with yesterday and how I was treated. I want the contact I had yesterday addressed.

Regards,

*************************
Business Response
Date: 08/16/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22137720

Our File: ********

Thank you for forwarding the complaint from ************************* According to our records case ******** was noted today that the repair order and proof of payment are needed to continue with the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I understand there are documents needed for reimbursement. My primary complaint is how I was treated and disrespected by the individual I spoke with on the phone. I would like someone who actually cares to pull/listen to the call. I would like to understand if this is BAU practice and if this is what I should expect going forward.

Regards,

*************************
Initial Complaint
Date:08/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my concern and dissatisfaction with the recent issues I have encountered with my 2018 Ram 2500, specifically related to the failure of the *** (Anti-lock Braking System) module. As a loyal FCA customer, I am deeply disappointed with the experience I have had regarding this matter, particularly given the serious safety implications associated with *** module failures. I have experienced a failure of the *** module in my vehicle, which could result in an immediate and significant reduction in braking performance. This issue is particularly concerning, given that it directly impacts the safety of the vehicle's occupants as well as other road users. I sought to have the issue diagnosed and repaired; however, I was informed by the Dealer that they were unable to diagnose and fix the problem within a reasonable timeframe of less than four days.It has come to my attention that the *** module failure is a known issue for the 2018 Ram 2500. Numerous reports from other customers indicate that this is not an isolated incident but rather a recurring problem affecting this particular model year. Given the safety-critical nature of the *** system, I am surprised and concerned that FCA has not taken more proactive steps to address this widespread issue.I believe that FCA has a responsibility to its customers to prioritize the resolution of such safety-related defects, especially when they are well-known and affect a significant number of vehicles.
Customer Answer
Date: 08/12/2024
*****************
Business Response
Date: 08/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22127820

Our File:

Thank you for forwarding the complaint from *******************. According to our records on December 15, 2022 was closed and the customer was sent the following email.

Hello *****;

After further review the case was sent back. At this time the only option we have is to get the part ordered through one of our Dealers. Once this is done then we can escalate for back order part concern.

Unfortunately the part does have to be ordered through our Dealer for us to assist further.

Once part is ordered you can email back or call us toll free at **************.

Best wishes;

Carina
Ram Customer Care

I have sent a note to the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Beat Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My original complaint was due to parts not being available. The current complaint is more broad in nature and revolves around the points below:
1. This is a known issue for the vehicle in question and is broadly impacting consumers yet consumers are responsible for all costs for repair.
2. I attempted to allow *** make the repairs, but have been told they need to hold my vehicle for, at minimum, three days just to diagnose the problem.
3. While diagnosis takes place I am responsive for fees associated with a rental or am expected to go without a vehicle.
4. The parts issue is one that can result in safety issues.
I Understand that parts on vehicles break and a a customer im responsible for wear issues. In this case Stellantis has used faulty parts as outlined by owners of the same vehicle and the resulting legal actions from other customers.
Consumers should not be responsible for manufacturing defects that have shown to be endemic for similar vehicle owners.

Regards,

*******************
Business Response
Date: 08/14/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22127820

Our File: 90788641

Thank you for forwarding the complaint from *******************. According to our records case ******** the customer was sent an email on December 15, 2022:
Hello *****;

After further review the case was sent back. At this time the only option we have is to get the part ordered through one of our Dealers. Once this is done then we can escalate for back order part concern.

Unfortunately the part does have to be ordered through our Dealer for us to assist further.

Once part is ordered you can email back or call us toll free at **************.

Best wishes;

Carina
Ram Customer Care
The case was closed and there was never any correspondence after that date.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/14/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My complaint is not a backordered part.
I will be taking the vehicle to the dealer for the services. My complaint is that the issue is present AND there is nothing FCA is doing to fix the problems. FCA should be replacing these parts at no expense to its customers.
You helping expediting a backordered part is in no way going to resolve this issue. Fixing my truck would.

Regards,

*******************
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had a troubling experience with **************** RAM in *********, **. I took my vehicle in due to an engine overheating issue, and the dealer informed me that I needed a complete engine rebuild costing $15,000. They claimed my vehicle was un-drivable and required immediate repairs. When I sought a second opinion from another ********, **************** charged me $400 to reassemble the engine, which they took apart while diagnosing the issue, which was completely incorrect. The second ******** diagnosed and repaired the issue for under $1,000, and my vehicle is now running perfectly.Realizing that ******************** diagnosis was incorrect and that they attempted to have me purchase a new engine unnecessarily, I contacted RAM Trucks directly. A customer care representative assured me that they would open a case and investigate the dealer's actions. However, despite multiple interactions over several weeks, I have received no response from RAM Trucksno calls, emails, nothing.Although my vehicle was ultimately repaired at a fraction of the cost, by another NON-RAM dealership ********, I am extremely disappointed with both **************** RAM and RAM Trucks. I will not purchase another RAM vehicle or anything from **************** dealerships again. Potential customers should be cautious about inflated charges at **************** RAM in *********, **, and aware that RAM Trucks may not stand by them in situations like mine.Desired Resolution: I seek acknowledgment and resolution from RAM Trucks regarding this matter, including an explanation of why **************** attempted to charge me $15,000 for a repair that was completed elsewhere for under $1,000. Additionally, I request a refund of the $400 charged by **************** for reassembling the engine, given the incorrect diagnosis.
Customer Answer
Date: 08/09/2024
VIN: *****************
Business Response
Date: 08/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
**********, MI 48076-4163
BBB case N0 22115353

Our File: 90759577

Thank you for forwarding the complaint from *************************.
If the customer has a dispute over the charges for this repair that is something he will have to work with the dealer on. Daler ships are privately owned and set their pricing.
If the customer would like refunded he can contact US ************* ************** and have a case created for reimbursement. Reimbursement is not always guaranteed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Uconnect before I had 60k miles and was told by a customer service representative from uconnect to take my car to the dealer to have them inspect my head unit and if they find that it needed to be replaced they would replace it. I payed the dealer to do as such and they did find that the radio was delaminating on its own and glitching to contact uconnect for a replacement. After reaching back out to uconnect they now claim that the vehicle has more than 60k miles. Thats not what I was told from the beginning and I did everything they told me too. Not to mention a case manager never reached back out to me after multiple attempts a supervisor would call me back within 24hrs. No one will ever call me back. Everytime I call, they tell me the same thing that a supervisor or case manager will call me back. Never happens. They have records of all conversations from me being under 60k at the time and refuse to replace the head unit that makes the vehicle unsafe.
Customer Answer
Date: 08/13/2024
Please see my VIN *****************
Let me know if anything additional is needed from me.
Thank you!
Business Response
Date: 08/14/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22114671

Our File: 90790557

Thank you for forwarding the complaint from *********************************. According to our records case ******** on Aug 8, 2024 the case manager advised the customer that they do not meet goodwill parameters for delamination. The customer has no loyalty score, and the mileage is over ****** miles (customers mileage is ****** miles).

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/15/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Our original case number for this same complaint is ******** which was placed months before case number ******** and under the ****** miles. Also, my mileage is not even at ****** miles to date. In addition, this is a safety hazard as for at least the past 3 years my system screen intermittently and inexplicably freezes, goes black, glitches, reboots and/or becomes inoperable. This should not be denied due to mileage as my mileage was well under the ****** when my first case number was issued. Im a remote worker who rarely drives and most standard individuals drive ****** miles plus annually which would put someone at ****** miles.

Regards,

*********************************
Business Response
Date: 08/16/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22114671

Our File: 90809712

Thank you for forwarding the complaint from *********************************. According to our records case ******** on Aug 8, 2024 the case manager advised the customer that they do not meet goodwill parameters for delamination. The customer has no loyalty score, and the mileage is over ****** miles (customers mileage is ****** miles).

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The response is copied and pasted from your previous response and you do not address my concerns from my previous message.

Regards,

*********************************
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Subject: Formal Complaint Regarding Refusal of Assistance for Replacement Rear Window - 2025 Dodge Ram 1500**Dear local Better Business Bureau,I am writing to express my disappointment and concern regarding the lack of assistance I received from your team in finding a replacement rear window for my 2025 Dodge Ram 1500. On May 27th, 2024, I visited my service center/auto parts store to request help in locating and purchasing a replacement rear window for my vehicle. To my surprise, your staff informed me that they were unable to assist with my request. Despite providing all necessary details about my vehicle, including the make, model, and year, I was told that finding a replacement part was not possible through your service.As a long-time customer of ********************** USA D/B/A Chrysler, Dodge, Jeep and Ram, I have always relied on your services and expertise for my automotive needs. This recent experience, however, has left me feeling frustrated and let down. The rear window of my truck is an essential component, and the inability to secure a replacement has caused significant inconvenience and potential safety issues.I believe that every customer deserves prompt and effective assistance, especially for critical vehicle components. I kindly request that you revisit my case and provide the necessary support to locate and purchase a replacement rear window for my 2025 Dodge Ram 1500. Additionally, I would appreciate a clear explanation of why my initial request was denied and what measures will be taken to prevent similar issues in the future.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.Sincerely,***************************** ************ **************** ***************************************** *****************
Business Response
Date: 08/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22114303

Our File: 90758115

Thank you for forwarding the complaint from *****************************. According to our records case ******** has been sent to a case manager. The case manager will work with the supplier to get the parts needed for repair.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/09/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The vehicle is falling within a breach of lease terms as water damage is occurring within the interior of the vehicle.
If the stated vehicle is being view as unrepairable since parts are unavailable, this would qualify under Michigan Lemon Law as a Lemon.
Regards,

*****************************
Business Response
Date: 08/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22114304

Our File: 90773073

Thank you for forwarding the complaint from ***************************** . According to our records case ******** has been sent to a case manager. The case manager will work with the supplier to get the parts needed for repair.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Beat Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:08/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/02/2024 - Jeep Rubicon was taken to dealership due to rear axle locker light coming on without us turning it on. Were told vehicle would be ready on 05/08/2024. Went to dealership who said they needed to order a part. They offered no loaner and when asked they said they had no loaner to offer.Two weeks later dealership notified us that part needed was on backorder until 09/30/2024. Still had no loaners and that if we wanted a rental car, we needed to contact Stellantis (Jeep Customer **************************** ************* said they would try to expeidate the part and in the meantime would authorize a rental car up to 5 days in which I would have to pay out of pocket for the rental, submit reimbursement to them and a check would be processed within 7-10 business days. I would have to call back every 5 days to request rental car authorization if the part hasn't been received by the dealership.I've submitted car rental reimbursement receipts for my last rental & I am owed $529.82. The process for submitting receipts via email is not convenient & I've had extreme difficulty with ensuring that the case manager gets them. I've emailed from my personal email, my spouse's personal email, the dealership has emailed them and finally we have had to email them to the case manager's email.As a service member currently on active-duty orders being without a car for this period has caused extraordinary stress as well as waiting to be reimbursed has created a financial hardship b/c Stellantis does not abide by their policy. I am requesting that my reimbursement for $529.82 be sent out to me asap as I've provided all the required proof of documents.
Customer Answer
Date: 08/08/2024
The *** # is: *****************
Business Response
Date: 08/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22112646

Our File: 90757951

Thank you for forwarding the complaint from *******************. According to our records case ******** on Aug 8,2024 the customer was advised that she will receive a call back on Monday Aug 12, 2024 from the case manager.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My case owner did not call me back today.
I've been waiting over 30 days for my car rental reimbursement claim to be processed and for a check to be sent to me. I was assured initially back in May when this case was first opened that the process was simple and that upon receipt of my receipts my request for reimbursement would be processed within 7-10 days. I have to continuously contact Jeep ************* to check the status of a request that has not been handled properly nor according to the policies made by Stellantis. I have sent copies of the rental receipts via email numerous time and have spelled out in the emails the amounts I'm requesting. I have spoken to various representatives who have confirmed that they show my hotwire & alamo receipts in the system, but yet my reimbursement has not been processed.

Regards,

*******************
Business Response
Date: 08/14/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
**********, MI 48076-4163
BBB case N0 22112646

Our File: 90788897

Thank you for forwarding the complaint from *******************. According to our records case ******** on Aug 14, 2024 the customer was advise that the reimbursement has has been approved and awaiting issue.
Once the cheque is issued we ask that you allow 30 business days for the cheque to arrive.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/14/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[I would like this case to remain open until I receive the reimbursement. I had to take time again today and call Jeep customer care to ask for an update on the status of the reimbursement as my case owner has not contacted me since last week. Although, I was advised that they would contact me two days ago. I feel the only way I'll have this matter resolved is by keeping this case opened until I receive this check. ]

Regards,

*******************
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my 2017 Ram vehicle to a dealership to diagnos a critical issue with the truck suddenly losing all power while driving. The dealership was unable to locate a problem and asked for me to take the truck back. I urged them to continue looking stating the truck was unsafe to drive with the issue pending. The dealer contacted Chrysler to open a Star Case to receive engineer support. No issue was found and the dealer asked me to pick the truck up and that there was no issue. I contacted Chrysler directly to open a customer service case. They asked me to contact the dealer to receive the Star Case number. The dealer would not provide the number to me. Chrysler looked and stated no Star Case was pending for my vin. After investigation with the dealership they said a Star Case was never open even though they originally said it was. The dealership said I need to take the truck back or they will charge me $250/day storage fees. I communicate all of this to the Chrysler *** and they reply only that they are still trying to reach the dealer service manager. I take the vehicle back to avoid storage fees. I test drive the vehicle over a weekend and the issue happens 7 times over the course of driving ******* miles. I document each instance with video of warning lights and OBD11 code readings in real time. I send all of this information and video recordings to Chrysler and ask for guidance moving forward. I state I'm unhappy with customer service from ********************** and the dealership. I have not received confirmation from Chrysler on receiving the videos and code information. I have no line of site on getting the vehicle fixed. My goal is to fix the vehicle and continue driving it. I need to get a Star Case open and get support from Chrysler but I'm getting no solutions from them.
Business Response
Date: 08/09/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22098285

Our File: 90756460

Thank you for forwarding the complaint from ********************. According to our records case ******** on Aug 6, 2024. The customer was advised by the case manager to get a diagnosis done so that they can look at next steps to get this vehicle repaired.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/09/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have reached out to my Case Manager with Stellantis and let him know that I reached out to *********** Ram in order to bring the vehicle back in for further diagnosis. The dealership has not responded to my request for further diagnoses and my Stellantis case manager has not updated me with next steps.
I need Stellantis to find a ************** willing and capable to diagnose and fix my vehicle. Thus far Stellantis and their associated dealership *************** have left me with an unsafe vehicle and no path forward for resolving the vehicle issue.

Regards,

********************
Business Response
Date: 08/12/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case N0 22098285

Our File: 90773159

Thank you for forwarding the complaint from ********************. According to our records case ******** on Aug 6, 2024. The customer was advised by the case manager to get a diagnosis done so that they can look at next steps to get this vehicle repaired.

I have sent a note to the case manager to reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Beat Regard,

Jen

T0103P4

Stellantis Customer Care

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