Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,579 total complaints in the last 3 years.
537 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The drivers headrest deployed for no reason . This could have caused an accident! Its a safety issue and jeep should be responsible for making it right . Ive placed many called and they are unwilling to accept responsibility of their manufacturer safety issues
Business Response
Date: 08/23/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22180728

Our File: 90859991

Thank you for forwarding the complaint from *************************. According to our records case ******** was denied assistance.
The factory warranty is expired and not covered under extended warranty; therefore it is an out-of-pocket expense.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. This is clearly a manufacturer issue , as well as a faulty design on behalf of jeep. It was also a safety hazard and could have caused an accident since it occurred while the car was in drive .
this should not be an out of pocket expense. Its very disappointing that jeep is not standing behind their product , especially on a vehicle only 6 years old .
Regards,
*************************
Business Response
Date: 08/26/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22180728

Our File: 90871683

Thank you for forwarding the complaint from *************************. According to our records case ******** on Aug 21, *****************************************************************************************************************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been fighting with a dealership AutoNation in ********** about the 3.6 Pentastar left cylinder head issue before the warranty extension of 10 years or ******* miles went up 4 years and no one told us about the extension until after it expired I feel like this was deceitful and not professional at all
Business Response
Date: 08/22/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22170830

Our File: 90851537

Thank you for forwarding the complaint from *********************************** According to our records I am unable to find this customer in our system
I ask that the customer add the *** number to his complaint.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:08/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4-10-24 I purchased a new 2024 Dodge Ram 2500 Rebel. On 7-21-24 the truck failed to start with an odemeter reading of 2300 miles. The truck was towed to the selling dealership on 7-22-24. The truck has remained at the dealership inoperable since 7-24-24. The dealership has attempted to fix the vehcile without positive results. Today in 8-20-24. The truck has been out of my possession and at the deleasrship for 30 consecutive days. My problem is not with the dealership. The problem rests solely with the manufacturer. Stellantis N.V.
Business Response
Date: 08/22/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22170550

Our File: 90850563

Thank you for forwarding the complaint from ***************************. According to our records case ******** has been escalated today Aug 22, 2024 for further assistance.
I advise the customer to allow 5 business days for the team to review the case.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The main complaint is that we have been stuck in a customer service loop for literally four weeks. 2019 Jeep Cherokee that had been regularly serviced quit running on the highway about two months ago, no warning, lights or anything. We had it towed to a garage and they told us it was total engine failure. We called Chrysler and they told us they have a goodwill program for cars that are out of warranty (Ours is within the years of the warranty, but over the miles , ****** on car). We had to have the vehicle taken to a dealership so that they could have it verified at certified Jeep mechanic. After paying an additional $500 for them to tell us what we already knew we started a claim with Chrysler. We were told our claim was elevated to a case manager and That we would get a call back within 24 hours. We never got the call. We waited and called back and they closed the first case Because they told us we didnt provide any information The second ******** saw that that was a mistake since they did take all of our information and open the second claim and again were told a Case manager would be reaching out in 24 hours. Never got a call. Called back the third time And was told again that The system mixup was corrected and they opened a third case and we would be getting a call in 24 hours. Never got a call again. (This is over a three week period because I cant wait on hold for an hour to talk to an ******** and work my job at the same time). We call back. The ******** told us since our case was de-escalating twice it cant be elevated again and that there is nothing they can do for us since the vehicle is out of warranty.. After we complained publicly and tagged them on the Internet, they opened the fourth case. It is still active, but every time we call in the phone system Literally hangs up on us asking if wed like to speak with our case manager. When we call another phone, we get the same runaround. 4 weeks!
Customer Answer
Date: 08/23/2024
*****************
vin
Business Response
Date: 08/23/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22163950

Our File: 90861157

Thank you for forwarding the complaint from *******************. According to our records I was unable to find the customer in our system.
I advise the customer to add his VIN number to the complaint.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get the corrosion on my 2020 Ram 2500 fixed under the factory corrosion warranty. My dealership told me they don't deal with that and I need to figure it out on my own. So, I got into Rams website and found a certified body shop not far from my house and dropped it off for my appointment. I made a case #******** to get things rolling. After 2 weeks of absolutely nothing from customer care the body shop told me to come get my truck until this gets sorted out. I have not hardly been able to get a hold of ******* (My claim manager) and when I do she says I have to wait. This has been about a month now and the only answer I've gotten is wait. I've talked to her supervisor once and she said that she would have an answer for me no later than 8/6/24 that was 2 weeks ago. Still have not gotten anything. The truck still has 10 months left on this warranty so I don't see what the problem is with them having the body shop fix my truck.
Customer Answer
Date: 08/19/2024
Vin # *****************
Business Response
Date: 08/21/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22163627

Our File: 90840372

Thank you for forwarding the complaint from ***************************. According to our records case ******** the customer was advised that the case has been escalated to the Area manager.
The case manager advised the customer that they will talk to the warranty department and contact the customer with the information they receive.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/21/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The case manager said she sent an email to the area manager 3 weeks ago and we just have to wait for an answer. This is unacceptable. There is no follow up or a phone call to this guy or anything I'm aware of. This should not be so difficult to get taken care of. Shouldn't the warranty department already been involved with this? Beings that is what I'm trying to get done is warranty work.

The problem here is when I talked to my dealership about this originally they told me they don't deal with that and I just need to figure it out on my own. So, I went I to the Ram website and found a certified body shop that was nearby and made an appointment. Which was about 2 months out. I dropped my truck off and now this disaster has drug out for over a month with no resolution in sight. The body shop had me pick up my truck 2 weeks ago since you guys were getting no where. This truck has been NOTHING BUT PROBLEMS! It has been in the dealership for 8+ months out of the last 15 months! The transmission has been replaced 2 times already and been in about 12 times for transmission issues along with a multitude of other issues. Right now they need to pull the transmission back out again. But since this process has taken so long and now have missed my appointment at the body shop and going to have to wait another 2 months to get in again once you ever give me the ok to get it fixed. Then I can bring it back to the dealership to see if they can remedy the other mechanical issues. At this point I wish you just buy this truck from me. I've had to pay almost $10,000 worth of payments while my truck is sitting at the dealership and it is still no better than the first time it went in. You have spent almost $50,000 in parts and labor so far as well.
2 transmissions
1 transmission thermostat
1 transmission cooler
2 sets of injectors
2 sets of front brakes
2 3rd brake lights
New top grille, Radiator cover and a detail to fix the scratches the mechanic did
They are trying to figure out the excessive Regen issues still and the lifters are ticking on top of the transmission is no good again!
Along with the 3 spots the body thats corroding

Regards,

***************************
Business Response
Date: 08/22/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22130935

Our File: 90852181

Thank you for forwarding the complaint from ******************************. According to our records case ******** the case manager is awaiting a call back from the Area Manager.
When the specialist hears back from the Area Manager they will notify the customer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 08/23/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This is beyond ridiculous! Somebody needs to actually talk to this area manager because he clearly either doesn't care or want to deal with this just like every Ram dealership around me. You need to make someone do their job and get my truck fixed for real or take it back because so far in the last year and a half my truck has been a complete piece of shit! Over 12 trips in just for the transmission alone and still not fixed!! Now the only answer I can get from you in over a month to get the corrosion fixed is just wait some more?! That's the only answer I can get from anybody down there. Please give me this area managers contact information so I can get things moving forward. I would really love to be able to drive my truck. Thank you

Regards,

***************************
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like an update on my lemon law case which no one can seem to provide me. I leased a new vehicle at the end of May '24 and have yet to have working air conditioning. My vehicle has been worked on 3 times with no fix and has been in a 4th time waiting on a part now for over 2 weeks. I keep having to pay my FULL monthly car payment per stellantis until my issue is resolved and then they would talk about some kind of compensation. I speak with Stellantis weekly and no one ever has ANY update to provide. This lady is supposed to help expedite parts for me and we are now going over 2 weeks since my vehicle was last seen on August 5th. All i want to do is return my vehicle and go elsewhere as i have had enough with Chrysler and Stellantis not helping in any way or form.
Customer Answer
Date: 08/19/2024
I have been working with Stellantis now for 6 weeks and no one can explain the Lemon Law details or provide an update. They also said they could help expedite parts if i still wanted to attempt getting my jeep fixed. I had somoene look at it August 5th and they advised i needed a compressor. I have followed up 3 times since then with my stellantis *** asking what is going on and the response i get EVERYTIME is " oh i left them a voicemail, let me try again i will update you tomorrow". They can never provide an update on my lemon law case and clearly can not expedite any parts as it has now been over 2 weeks and i still can't get an update on my "expedited part"?
Business Response
Date: 08/21/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22162680

Our File: 90840683

Thank you for forwarding the complaint from *********************. According to our records case ******** on Aug 19, 2024 the customer was advised to contact the dealer as the part has arrived for the repair.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/21/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I would still like an update on my open Lemon Law case. I do not want this vehicle even if it gets fixed. I want to return it via lemon law with all the issues i've had with the vehicle since day 1. Please provide me an update on where my lemon law case stands.

Regards,

*********************
Business Response
Date: 08/23/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22162680

Our File: 90861157

Thank you for forwarding the complaint from *********************. According to our records case ******** the case manager spoke with the dealer on Aug 22, 2024 and the vehicle has been returned to the customer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Initial Complaint
Date:08/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/26/24 upon getting in my 2020 Jeep Wrangler the ignition failed and a message reading "Service Electronic Stability Control" appeared. I was unable to start my vehicle. I contacted a local Jeep Dealership later that day and they suggested I bring the vehicle in to be looked at. I dropped the vehicle off & they informed me it might be the following Monday before they had any information for me. Upon calling me back they informed me it is an ABS module issue. They had 3 other Jeeps at their dealership for the same issue they informed me. They said the part was on back order & based on the information they had it should arrive 7/18/24. I asked if it was safe to drive the car, they said they wouldn't suggest it due to it being an ABS issue. On 7/18/24 I was informed the manufacturer Jeep was using to get the part from had been changed & the new arrival date for the part was 8/18/24. I work full time. I am the only person in my household working. Living 35 miles from work, no public transportation available, I had rented a car for a week as it was all I could afford. I was able to arrange my work schedule occasionally in order to get to work by borrowing a car. I have had my job in jeopardy due to this. I have asked the ******************* for a rental & given excuses by "customer service ****************** they could call me back with no response for days. Pushing me off to the dealership, being told many times they would do what they could to assist with no result. I'm still liable to pay the $650 a mo for a car payment, $150 a month in car insurance for a car I have not had since 06/25/24. I feel there should be financial compensation for this 2 mo disruption that was not caused by me, the consumer. This is clearly a Jeep issue, & I feel they should take financial responsibility & stand by their product. I was offered last week to pay outright for 10 days of a car rental up to $45 a day & then submit a request for reimbursement. I cannot afford this.
Customer Answer
Date: 08/19/2024
VIN-*****************
Business Response
Date: 08/21/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22160583

Our File: 90841116

Thank you for forwarding the complaint from *******************. According to our records case ******** on Aug 21, 2024 was updated. There is no firm ETA on the part. The supplier disruption is the cause for the delay.
When the case manager has an update they will update the customer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2015 Chrysler 300. The navigation system needed updated but I needed to update the software first. On Uconnect's website they had the most recent update for my car's vin. They also have an instruction guide to walk through the update process. I downloaded the update onto a flash drive and followed the instructions from the provide guide. When the install was almost completed I received a message that the install failed and to remove the usb to reset. Unfortunately, the software is not reseting and is stuck in an update loop. The screen continuously goes from a message that says 'Wait 2-5 Minutes' to 'Insert USB Update'. Because of this glitch not only do I not have a radio but I also don't have a backup camera or any of my car settings. Uconnect's only solution to me is to take it to a dealership. The dealership said when the update doesn't work the head unit has to be replaced. The cost for a new head unit is $2k. Uconnect also stated they have nothing to do with the software update on their website. I called Chrysler and they told me I need to talk to Uconnect. If I had known the issues beforehand, if the website warned against the dangers of the update bricking the head unit, I would never have tried the update.
Customer Answer
Date: 08/16/2024
Vin # *****************
Business Response
Date: 08/19/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22152150

Our File: 90820529

Thank you for forwarding the complaint from ***********************. According to our records case ******** the customer was advised to take the vehicle to a dealer. There will need to be a diagnosis on the vehicle.
When the customer has had the vehicle diagnosed for the issue she will need to contact US ************* ************** and have a case created for reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 08/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I was told that I would have to pay out of pocket and that UConnect had no responsibility for the failed updating creating a bootloop which made the head unit inoperable. After doing a ton of research online and reading message boards from others who had the same issue I followed a suggestion to take out the fuses for ********************************************************************** Lexar brand. By following this advise the update did go through and the head unit is working properly. The hours of research I had to do on my end saved me a lot of money. My suggestion is for there to be a warning on UConnects's website that it may cause this issue and have helpful suggestions on how to solve it. This is a known issue by the company. I don't want anyone else to spend a couple grand on a new head unit or spend hours online trying to find a solution.

Regards,

***********************
Business Response
Date: 08/26/2024
Better Business Bureau of Detroit & *********************;
*********************************************************** 100
********************-4163
BBB case N0 22152150

Our File: 90872868

Thank you for forwarding the complaint from ***********************. According to our records case ******** the customer was advised to take the vehicle to a dealer. There will need to be a diagnosis on the vehicle.

When the customer has had the vehicle diagnosed for the issue she will need to contact US ************* ************** and have a case created for reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Initial Complaint
Date:08/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There's no option for Dodge or Mopar on here. I bought a brand new Dodge Charger and There is no CD player which is ridiculous and lame and didn't come with the spare tire. How can You not include a spare tire What if I get a flat tire and I'm stranded somewhere? Then I buy a new spare tire and doesn't even fit in the trunk. Some how it has over ***** miles on it but they advertised it brand new. The fenders on the bottom feel lose and move around. They advertised it for 25k but then sold it for 39k.
Customer Answer
Date: 08/16/2024
*****************
Business Response
Date: 08/19/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22149325

Our File: 990820672

Thank you for forwarding the complaint from ***************************. According to our records there are no open or closed cases for the customer.
The customer will need to contact US ************* ************** and have a case created with his concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis *************
Customer Answer
Date: 08/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: it says no one is there.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Current issue is my 2021 Ram 2500 Diesel truck has had a catastrophic engine failure. This is a diesel truck and should run for hundreds of thousands of miles and its only has *******. Also the truck also is on its third transmission, and now the engine failure. I am requesting for ram to replace the motor and they have opened a claim but now nothing is happening, no one is returning my calls and my truck has been in the dealership for over a month with minimal updates. I paid $80k for this truck brand new and payment $1,100 a month and its just sitting. Im about to loose my job over this, I cant afford a rental car and this payment.UPDATE: Lost my job, the truck as been at Ram since May 7th. We were told by the first case manager stated that we need to have the issue diagnosed by a Ram Dealer, and authorized them to order an engine stand to further investigate the issue and now that the engine stand is finally there after 3 months they are saying they did not authorize the tear down and its now on us. I am at my wits end with *** and I dont know what to do anymore!
Customer Answer
Date: 08/15/2024
*****************
vin for the ram
Business Response
Date: 08/16/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22142859

Our File: 90809446

Thank you for forwarding the complaint from *******************. According to our records case ******** on August 14, 2024 the case manager spoke with the customer.
The customer was advised that she will authorize the teardown of the engine.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The trucks warranty was up at 100k miles, the vehicle has 123k and the engine has had a catastrophic failure. If you know ANYTHING about Diesel trucks you should know that the engines run upward of 300k miles with no problems. This truck is on its third transmission and now the engine has blown apart. *** needs to honor their product and back their customer. I should not be having issues like this with an $80,000 truck.

Regards,

*******************
Business Response
Date: 08/16/2024
Better Business Bureau of Detroit & *********************;
****************************************************** 100
********************-4163
BBB case N0 22142859

Our File: 90810228

Thank you for forwarding the complaint from *******************. According to our records case ******** on August 14, 2024 the case manager spoke with the customer.

The customer was advised that she will authorize the teardown of the engine.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Customer Answer
Date: 08/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

So you dont stand by your product or back your customers?

Regards,

*******************

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