Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  P.O. Box 2700 Troy, MI 48007-2700

• 

  Stellantis

  P.O. Box 21-8004 Auburn Hills, MI 48321-0800

• 

  Stellantis

  P.O. Box 61024 Port Huron, MI 48061

• 

  Stellantis

  PO Box 21-8004 Auburn Hills, MI 48321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** Is the ***and do the right thing without forcing me through this additional burden. The lack of support and understanding in this situation has been incredibly disappointing.I owe over $75,000 left owed on the vehicle and been making payments monthly on it. Stellantis did say once all repairs are done theyll reimburse me, however its 6 months now waiting for the repairs to be done.

  Business Response

  Date: 09/24/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22313549
   
  Our File: 91091418
   
  Thank you for forwarding the complaint from ****** ******* . According to our records case ******** the case manager spoke with the customer and offered $7500-$9500 for compensation. The customer advised that he will only consider accepting $24k(35% of MSRP), the case manager advised that this is not an option for us but will look into whether we can increase the compensation offer from $9500.
  
  We can only offer customer compensation once repairs are completed and that the offer includes reimbursement, it is not compensation plus monthly payments.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care 

  Customer Answer

  Date: 09/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  I have $30,000 negative equity due to the fact that the vehicle is not drivable nor safe to be on the road as it will turn itself off while driving. I talked to my *** from Stellantis yesterday and was offered ********* for compensation. My original *** offered $****** plus payments when the vehicle's ***air order was closed. Now, I'm being offered MUCH less and no compensation for my payments since the vehicle has been in operational and at the dealership for the last 150+ days. It qualifies for NYS Lemon Law which, I've contacted an attorney for, I was hoping to resolve this as a unified force instead of having to go this route. I mentioned $24,000 because that would be the ****** (50% of my negative equity due to this lemon) PLUS my payments back (that I was told I'd get back). I was also advised by another Stellantis employee that Stellantis will NOT buyback cars currently because so many of them are having problems, so their idea is hopefully some people will take the compensation. I'd be more than happy to take the compensation that I've provided as it is only half of what they'll pay if it goes through Lemon Law (Please see below).

  21.

  IF THE CAR WAS LEASED, HOW IS
  THE REFUND CALCULATED?
  When the car is leased, the refund due from the
  manufacturer is divided between you (the lessee) and
  the leasing company (which owns the car and to
  which you make lease payments) according to a
  formula provided by the law. The lease price to be
  refunded to you is the total of your down payment
  (including any trade-in allowance) plus the total of
  monthly lease payments, minus interest charges and
  any other service fees.
  For example, you leased a new car under a three-year
  lease, with a $1,500 down payment, and pay a
  monthly lease payment of $300. Of the $300 monthly
  payment, $100 is allocated as interest charges. After
  making twelve monthly payments, you are granted a
  refund under the lemon law. The refund will be
  $3,900 calculated as follows:
  Deposit .................... $1,500
  + Monthly Payments.
  (12x300) $3,600
  
  - minus interest(12xl00)
  Total Refund ..............
  $1,200
  $3,900

   

  That is directly from NYS Attorney Generals Office
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  My Vehicle broke down on Saturday September 14th.  On October 13th that will be 30 days.

  I have excessive charges for a Rental from 15th of September thru the 21st when I was offered a Jeep Compass.  I NEED a truck for my business as I pull a 20 foot trailer behind my vehicle.  I am having to rent U hauls to do my job.  I have been promised a truck for over a week and still driving a Jeep Compass.  My invoices are mounting to the tune of around ***** dollars and growing everyday.  I am told that I can submit by Thursday but not all charges may be reimbursed,  which I will need.  When you buy a brand new vehicle you should be fine.  I expect every ***** I have had to spend for my costs to do business.  Everyday I do my job adds more expenses.  I should not be cut off by their timeframe.  My timeframe is all expenses that I incur, they will pay until I have my truck back.  Im a woman owned business owner and whatever receipts I forward will be the amount I will need ....

  
  
  Regards,
  
  **** ******

  Business Response

  Date: 10/07/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22312680
   
  Our File: 91187899
   
  Thank you for forwarding the complaint from **** ******. According to our records case ******** the case manager is working with the dealer and supplier to try to get this as quickly as possible for the repair. 
  
  The case manager has a task set to reach out to the customer on October 9, 2024 with updates.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best ***********************************************************************************************************************************

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Good Morning,

  According to the Michigan Lemon Law, I was entitled to a comparable vehicle (Dodge Ram Quad cab) after 5 days of my vehicle being in the service department.  I spent countless hours trying to get a comparable vehicle from Stillantis.  I was never provided that vehicle.  I received a Jeep Compass which does not allow me to pull my 20 foot trailer.  I was promised multiple times that they were working to get me a vehicle.  Because that was never done, my sole source of income was drastically diminished as well as my costs soared having to rent U hauls to do my job.  I am now requesting a ****** mile bumper to bumper warranty because of never receiving a comparable vehicle which is mandatory after 5 businesss days.  My vehicle has had two failures(original part) and a brand new part failed as well.  The third part finally worked and I picked up my truck yesterday at 4:30 pm.  I am deeply concerned this vehicle may not be reliable.

  Other people, especially men were allowed a comparable vehicle.  I own a woman owned company for 23 years and I have never been treated like this before.  According to the Michigan Lemon Law, because I was not even a comparable vehicle I could still be approved for the lemon law and I am in contact with an attorney.
  
  Regards,

  
  **** ******

  Customer Answer

  Date: 10/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** ******

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The VIN is: 1C6SRFLM8NN118122

  I am Michael Underwood, the vehicle owner.

  My address is:

  3357 Shadowmoss Cove Nesbit, MS 38651

  Purchased May 20th 2023 by Atlanta Luxury Motors (Gwinnett, GA)

  I sent another email request emphasizing the urgency for this response as I'm trying to work with my extended warranty provider and they need the response. I received the following reply:Thank you for contacting ********* ************* .This email address does not accept emails directly. Please contact our ************* team using the following link:********************************************** The link is dead and the second link takes you to a page with no access to any customer service or help.I'm looking for a representative of RAM to provide me a written response explaining the condition of my truck's factory warranty. I don't understand why I have been provided this information on the phone but not in correspondence that can be forwarded along to parties involved with my extended warranty and the truck's service repair.

  Business Response

  Date: 10/09/2024

  Better Business Bureau of Detroit & Eastern Michigan 
  
  26777 Central Park Blvd., Ste. 100    
  
  Southfield, MI 48076-4163  
  
  BBB case  22310905
   
  Our File: 91209846
  
  Thank you for forwarding the complaint from Michael Underwood. 
  
  If this vehicle 1C6SRFLM8NN118122 - 2022 RAM 1500 REBEL CREW CAB 4X4 was purchased in the US, the Canadian warranty coverage would no longer be valid. All emission/safety recalls would still be covered.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
    
  Best Regard,  
    
  Jen  
    
  T0103P4  
    
  Stellantis Customer Care  
  
  

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 22310905, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  Michael Underwood

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the *** # *****************elayed due to an engineering review" that my order was "expedited" and they would contact me in 3 to 5 business days with another update. At this point is has been 8 weeks of not having a working vehicle. I have had to miss work and therefore pay. We have had to take my child out of activities because we are down a vehicle. We had to cancel trips because of this issue.

  Business Response

  Date: 09/24/2024

  Better Business Bureau of Detroit & *********************;
  
  *********************************************************** 100    
  
   ********************-4163  
  
  BBB case N0 22308683
   
  Our File: 91091171
   
  Thank you for forwarding the complaint from ****** ******** . According to our records case ******** notes added to the case today Sept 24, 2024 Unplanned resource requirement resulting in supply disruption.
  
  No firm *** to provide at this time.
  
  Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.  
   
  Best Regard,  
   
  Jen  
   
  T0103P4  
   
  Stellantis Customer Care