Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,580 total complaints in the last 3 years.
533 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From the time of approximately February 2023-December 2023 writer was not able to successfully use company's program, UCONNECT. Membership was renewed in November of 2022, and only worked for approximately 3 months, when membership was paid in full for an entire year. COUNTLESS calls made to company from the time of issue started, until the point of this writer giving up, because SO MUCH time had been wasted, without resolution. The last attempt to contact company began on October 31, 2023. Writer was told that an engineering technician had been assigned to the case, and would be contacting writer regarding this matter. On November 10, 2023 writer had not heard anything from company, again called in and was told that a manual reset had been sent to the system, was told steps to take to ensure this reset worked. System still did not work, even after following directions given. Writer called back in again on November 17th to report that the "reset" had not worked. Writer was told that a technician would be reaching out. No one ever reached out. Writer had previously asked for escalation department to issue refund. Was told that would only happen if deemed an issue with the system itself, or wifi adapter. Writer would like a refund not only for the full amount of the membership, but additional for all the time and effort wasted with no resolution. Last attempt effort for a refund before passing on to writer's legal team. If you have questions, you can read the MANY call notes from writer's account. Company may send check to writer's address, as listed. Please do not contact otherwise, there is absolutely no point. No one wanted to return a call then, so there is certainly no use now. There is nothing to work out. Membership expired 12/05/2023, and will not be renewed. Thank you in advance for your prompt attention to this matter. Thank you also for prompt action from said company in issuing a refund + time and suffering, irritation, frustration, the list goes on.
Customer Answer
Date: 12/13/2023
*****************
VIN for 2017 Jeep Grand Cherokee
Business Response
Date: 01/11/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20977196
Our File: 88560662

Thank you for forwarding the complaint from ***************************. The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. **************
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
***
T0103P4
Stellantis Customer Care
Customer Answer
Date: 01/11/2024
I need guidance on who to pick for the complaint then. Uconnect was not an option as a business to pick. When you type in their name, this company is who appeared.
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/16/2023 I extended my subscription for Chrysler Uconnect Access, I have been a customer for 8 years. Around June I started having problems with system. I contacted them and they had me troubleshooting and it would work for one day and then not work, I would call again, and the same thing repeated 8 to 10 times. Finally, they issued a trouble ticket - 748589-230821 and they told they had determined the adapter was faulty and a new on would be sent out. Every time I call, they say the same thing but never do i receive the adaptor. I have called 20 to25 times on this and they say next week you should receive it, but it never comes. All I want is the new adapter, as they promised, so that my service can be restored.
Business Response
Date: 12/13/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20975086
Our File: 88284897

Thank you for forwarding the complaint from *************************. The customer's concern is with a different company that supplies the adapter and services. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. **************
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
sept 2023 , my 2023 jeep wrangler 4xe had a service electrical system light, check engine light come on. i took it to auffenberg jeep who told me that my part was on backorder for 45 days and the car should not be driven. they put me in a loaner vehicle for 30 days and then they needed the loaner back. so suddenly , my wrangler was ok to drive. only it will not use electric power and it will not remote start for winter cold warmups. my gas mileage is now horrible and i cannot use the car for its intended purpose of gas free driving. im making insurance and lease payments on this car and jeep says the part is still nowhere in sight.
Customer Answer
Date: 12/18/2023
I DID NOT SEE LAST WEEKS EMAIL ASKING FOR THE *** NUMBER. I SEE THAT YOU HAVE CLOSED MY CASE , IS IT TOO LATE TO PROVIDE THE *** NUMBER? IT IS *****************
Business Response
Date: 01/05/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20966779
Our File: 88495750

Thank you for forwarding the complaint from ***********************. According to our records case ******** the case manager contacted the customer and advised that the part is on back order and the extimated arrival date is mid January. Case manger the next update is January 11, 2024.
I advise the customer to contact the case manager for an update on January 15, 2024.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 01/15/2024
MY CAR IS STILL BROKEN , I AM NOT HAPPY WITH STELLANTIS RESPONSE. AND I AM NOT GOOD WITH TECHNOLOGY AND DONT KNOW HOW TO PROVIDE YOU WITH THE INFORMATION YOU NEED.
Business Response
Date: 01/24/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0: 20966779
Our File: 88706844

Thank you for forwarding the complaint from ***********************, we have checked your concern internally and got an update that the parts have arrived at the dealership. You will have to work with a dealership to get the parts installed in your vehicle.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best regards,
Rohit
Stellantis Customer Care
Customer Answer
Date: 01/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] hello , i am not satisfied with the resolution, because the car still has not been fixed, and i am still paying large sums of money for gas and not able to use the electric portion of my vehicle for the last 4 months.

Regards,

***********************
Business Response
Date: 01/30/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163
BBB case N0: 20966779
Our File: 88770343

Thank you for forwarding the complaint from ***********************. According to our records case ******** the case manager spoke with the dealer. The dealer advise that the vehicle should be completed on January 30, 2024.
The case manager left the customer a voicemail. The case manager will do a follow up on the repairs on January 30, 2024.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Beat Regard,
***
T0103P4
Stellantis *************
Customer Answer
Date: 02/08/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] THE SOLUTION IS NOT A SOLUTION AT ALL , JUST A PROMISE TO FIX MY CAR AND TO KEEP IN TOUCH , IT IS STILL NOT FIXED AND CURRENTLY IN THE **** AWAITING ANOTHER PART. MEAN WHILE , I AM PAYING INSURANCE AND LEASE PAYMENTS ON IT AND UNABLE TO DRIVE IT.

Regards,

***********************
Business Response
Date: 02/26/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163
BBB case N0: 20966779
Our File: 89067945

Thank you for forwarding the complaint from ***********************. According to our records ******** the part arrived at the dealer on Febraury 22, 2024.The case manager will follow up with the dealer this week.
I have sent the case manager a note to update the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.
Beat Regard,
***
T0103P4
Stellantis *************
Customer Answer
Date: 02/29/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] i just recieved the car back after 4 and half months in service. i have been making lease and insurance payments on the car while it has been broken. ***** from jeep has my information and is working to resolve my problem , but it has not been resolved at this point.

Regards,

***********************
Customer Answer
Date: 03/01/2024
THEY REACHED OUT AND I AM NOW HAPPY WITH THEIR RESPONSE.
Initial Complaint
Date:12/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stellantis/Jeep - I did what you asked me to let insurance follow their process and you still deny accountability for my vehicle catching fire. You send out a recall for the vehicles catching fire but do not do anything about the ones who lost their vehicle before the recall was sent out. Your products are death traps and you could care less about people who purchase your products. You made a faulty product and you know it. So on top of losing my vehicle that was paid off and had less than 100k miles on it, Ive had an extra $1000 in bills to hit me between insurance and getting a new vehicle bc you made a faulty product and wont take responsibility. Does someone have to die again for you to take responsibility?
Customer Answer
Date: 12/13/2023
VIN# *****************
2025 Jeep Latitude

Business Response
Date: 01/11/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20960904

Our File: 88563933

Thank you for forwarding the complaint from **********************************

We have reviewed your recent fire report with deep concern. We sincerely regret learning of the unfortunate fire that occurred and appreciate the opportunity to look into such a serious matter.

We have completed our investigation of the incident. We are sure you understand that fires of this nature can occur for a number of reasons not associated with the manufacturing process.

Our records show that this matter is being addressed by your insurance carrier. When an insurance company receives a claim, the rights of recovery rest with them. We suggest that you continue to follow the insurance carrier claims process. Should they feel that there is a manufacturing responsibility with regard to their loss, they have the right to subrogate the claim, which would include any deductible you may be responsible for.

Again, we would like to apologize for any inconvenience you have encountered.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,

Rohit

Stellantis *************
Customer Answer
Date: 01/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear:

Im well aware my insurance has the right. Im also well aware FCA/Jeep denied them. Im also well aware there were other jeeps besides mine that caught fire and FCA/Jeep knew for over a year there was an issue (stellantis admitted it in the news). Im also well aware jeep has lied numerous times about my jeep (documented proof from my last complaint). Im also well aware jeep thinks they can hide behind the insurance companies and not be held reliable for faulty manufacturing. Im also well aware that jeep either purposely hides their complete electric circuits or theyre missing some vital parts.

Regards,

*********************************
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2018 Chrysler Pacifica - since we took over ownership in 2018, we have replaced the auxiliary battery 5 times and the main battery 4 times. In the last 5 months alone, each battery has been replaced twice. In 2021, our vehicle automatically downloaded an unwanted update to its U-Connect system - which bricked the entire vehicle. Chrysler only agreed to replace our U-Connect system after constant pressure and complaints from us - but they wouldn't cover the cost of labor at Hometown Chrysler Dodge Jeep Ram in ******, ********. During this time, ******** also refused to cover the cost of a rental car for the month our vehicle waited to be serviced. The poor reliability and function of this vehicle has resulted in my wife calling off from work on several occasions; this occurs when we don't have the ***** of family or friends to lend us a vehicle for transportation. We both work in the health field and cannot afford to miss work. I am asking for $40000 from Chrysler to cover the initial price of the vehicle, repair costs, labor, and rental charges. I would ask for more in recourse of mental anguish, but that will be saved for another day. Chrysler has a known issue with 2018 Pacificas and refuses to address it with their consumer population. Any help you can provide is greatly appreciated. Thank you. The current complaint ticket/case number I have open with Chrysler ************* is ********.
Business Response
Date: 11/28/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20925364
Our File: 88115383

Thank you for forwarding the complaint from ***************************. According to our records case ******** has been transferred to a new case manager. I advise the customer to allow the case manager some time to review the case.
I have sent a note to the case manager to follow up with the customer.
********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/28/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Unfortunately, I have had to play this game with Chrysler with this same vehicle before. Chrysler will continue to "forward the case to the next manager" in hopes that I will be deterred. There has been ample time to review my complaint - especially for a defunct line of 2018 Pacificas. Now is the time for a response.

Regards,

***************************
Business Response
Date: 12/14/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20925364
Our File: 88288517

Thank you for forwarding the complaint from ***************************. According to our records case ********was closed on December 8,2023. The customer was advised by the case manager that we are declining your request for the Lemon Law.We just wanted to thank you for allowing CHRYSLER ************* the opportunity to address your concern. If you require any further assistance and are able to get the vehicle back into the dealership and get it diagnosed, then certainly give us a call back so we may reopen your case and look into the concern further.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started having issues with my Jeep Compass 2020 December 2022. I was told I needed to replace both batteries which I did. Then in April 2023 same issue and had to recharge battery. Late April same issue started and was told I had to replace one battery which I did. Lights came back on so in June took it in they told me my electrical system was messed up. Took it to Jeep dealer they said I had to replace battery. I informed them I had just replaced it. On September 1 my car died and I took it in. to Jeep dealer again. They couldnt figure out what was wrong with it. Finally told me battery module had to be replaced. Part has been ordered Since Septmber 6. At first they said ETA first week of October. Ive called Chrysler corporate since Oct 1. ******** told me they couldnt help that a supervisor would call me never did. I also submitted case online and no response. On Oct 10 ******* kept me on hold and then hung up on me. On the same day *** told me again they couldnt help that a supervisor will call me, never did. Oct 12 ****** finally opened a case for me. case #:87605777 she said she was expediting my part for new ETA of November 9. On November 8 when I called the dealer they told me new ETA was Dec1. ***** case manager at Chrysler said the dealer somehow cancelled order but re ordered. Dealer claims it wasnt them but Chrysler corp. I called the for an update today and was informed no ETA now. That it shows in their system that the battery module part my car needs isnt even being made and there is none in stock. I am paying for car that hasnt been driveable since September 6!! I need someone to do something about the issue. I need a car.
Business Response
Date: 11/28/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20908475
Our File: 88114461

Thank you for forwarding the complaint from *********************************. According to our records case ******** is with a case manager. The case manager noted on the case that the current ETA for the part is November 28, 2023.
I advise the customer to contact the dealer to verify that the parts has arrived.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/29/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I called dealer yesterday for update on the delivery of the part. They said system has no ETA date and no part was received yesterday or today like stated by the business response.

Regards,

*********************************
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a 2020 ram **** that was bought back by corporate in 2021. I was told to not worry about the leaking back glass issue that is know for this vehicle. So I bought another 2021 ram bc corporate gave me a deal on it and told me the back glass issue would be covered if it ever happened again. Now my back glass is leaking and the vehicle is not being covered even though there is an extended warranty from corporate on the back glass for 10 years or ******* miles. ********* customer care just gives me the run around. For someone that had a vehicle bought back from corporate due to defective parts then promised that corporate would take care of the customer on the new vehicle then just to give me the run around is wrong.
Customer Answer
Date: 11/30/2023
My vin is 1c6srfbt7mn736331
Business Response
Date: 12/27/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20907147
Our File: 88402916

Thank you for forwarding the complaint from *********************. According to our records case ******** was closed on December 14, 2023.
The customer was sent an email from the case manager stating: we just wanted to thank you for allowing ***************** the opportunity to address your concern. If you require any further assistance and are able to get the vehicle back into the dealership and get it diagnosed, then certainly give us a call back so we may open your case and look into the concern further.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a Chrysler crossfire ****. ****** miles. **** condition. I ask them to ck my A/C it blew For a few seconds hot air. I rarely drive it it sts covered in my place. This was in August. I was told they wait for the part which was Ok since the car needed a ignition and they also ordered. The problem was, I paid in advance the bill because I left town and told them to take it my home. I returned 9/27 was told the new A/C was installed but drum to ignition was not in. I got in October a e mail my car was ready. The brought the car around it was running, but there was lots damage to the doors. ****** told me they would fix it. Now I came to the BIG part my: customers walked by my car was smoking I entered the inside to look. The new A/c blowed all hot air it hurt my skin. **** who is the service person told me to leave the car install another AC fix the body damage and was it it(my car was filthy). I havent heard anything to date about this car(valued at ******) smalls like new. I driven there 2 times and call every 2 days. The employees know me all the mail boxes are full. Can not get a hold of anyone. So I called Chrysler in ******* ************ my case#********. They know nothing. I just called again the Dodge Chrysler dealer in ********, *******. Left a message. Please help me. I paid about **** in advance. My car otherwise is in perfect condition. Thank you in advance. *********************** I ca not figure out your amount paid below. I paid for the A/C $2,000.00
Business Response
Date: 11/28/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20905662
Our File: 88114239

Thank you for forwarding the complaint from *******************************. According to our records case ******** is with a case manager. Our case managers work hard workig with the dealers to try to come to a resolution.
I have sent a note to the case manager asking for them to reach out to the customer with an update.
********************** will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 01/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I still have not received my car, on time they called me and told me they ordered the part after you contacted them. A person needs their car. I called my credit company to have them credit my account for the amount I paid them in advance, almost $2000.00. I also called the Chrysler office in *******. They actually just contact me if the problem is taken care of. This car is in mind condition less than 40 miles on it no problems which were major. Only the key is stuck and I ask to check it for me. Also the car is a mess, from the employees it has tends in the doors. I appreciate your help.
Regards,

*******************************
Business Response
Date: 01/26/2024
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163
BBB case N0: 20905662
Our File: 88729931

Thank you for forwarding the complaint from *******************************. According to our records case ******** was closed on January 3, 2024.
The customer advised the case manager that there was no call back need from a supervisor and that she cancelled the payment for the A/C as the dealer told her that it was a different issue.
The case manager advised customer the call is recorded for quality assurance, the customer said good bye and thank you and hung up.
The dealer complaint has been documented on the customers behalf.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.
Best regards,
***
T0103P4
Stellantis Customer Care
Initial Complaint
Date:11/28/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a recall on the **** dodge ram **** passenger airbag. I'm receiving anywhere from 3-5 calls everyday from an automated service with no option to be taken off that call list. The recording always leaves a voice-mail and sometimes the calls are pretty late/ early. This has entered a point of harassment that is unacceptable.
Customer Answer
Date: 11/28/2023
I will not be providing my vin number or any information that could be considered private or sensitive.
The frequency of the calls are harassment regardless of my vehicle make, model, vin, color, condition.
Business Response
Date: 12/13/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20901724
Our File: 88281215

Thank you for forwarding the complaint from *********************. I went into the customers VIN number and restricted calls for him. The customer should not receive any more calls for the recall.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 12/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 5, 2023, I bought a brand new Jeep Grand Cherokee 2023 from ***** Dodge Chrysler Jeep Ram in ******, **. Less than three weeks later, the vehicle started having multiple issues, some of them being serious safety concerns, they are listed below:1. Odometer flashing 2. Driver's door button not working.3. Not able to roll the windows up or down.4. Not able to lock or unlock the vehicle.5. Not able to move lateral mirrors.6. Not able to use seat memory buttons.7. Main screen in center console shutting down 8. Main screen comes up randomly, sometimes even flickering 9. AC stops working at random times 10. AC fan continues to operate (blowing air) even after the vehicle is off and doors closed.On October 27, 2023, I took the vehicle to the service center at the dealership where I bought it from, it spent almost a week there and they returned it to me indicating the issues were not found. On Nov 6, 2023, I brought the vehicle back to the service center due to the issues happening again, this is where the vehicle has stayed since then.On Nov 9, 2023, after contacting Jeep via social media, Case # ******** was opened by US Customer Case from **********************. As of today, Nov 21, 2023, the vehicle has spent 23 days in the service center, I have owned it for less than two months. Despite these facts, FCA USA has avoided giving me, the customer, a real solution to these problems, such as offering a replacement car or giving me the money back. They sold me a defective vehicle which has spent half of the time in service department. According to the service advisor at the dealership, neither the technicians or FCA engineers have been able to locate the root cause of the problems, and there's no ETA on it.Furthermore, I submitted a reimbursement request for one week of a rental car to FCA and no response has been given to my request. No response to any of my emails, and every single call made to the case manager named "Many" goes straight to voicemail.
Business Response
Date: 11/28/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** 48076-4163

BBB case N0:20900475
Our File: 88114004

Thank you for forwarding the complaint from ***************************** According to our records case ******** the case manager sent an email to the customer on November 27, 2023 and advised that they will be in contact with the customer on November *******.
I advise the customer to wait for the case manager to reach out to them.
Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best regards,
*************;
T0103p4
Stellantis *************
Customer Answer
Date: 11/30/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The resolution I'm looking to get from FCA is to buy-back the vehicle. They sold me a defective car that has already spent 5 weeks (and counting) in the shop since I bought it brand new less than 2 months ago. This is completely unacceptable and highlights FCA lack of empathy with a customer situation they caused. Some of the issues the car is having are safety hazards and I will not put my family at risk because of them. Also, the interior of my vehicle has already been disassembled as part of their technicians' work to find the cause of the issues. According to the service advisor, even after replacing some parts, the car is still having the issues as of today Nov 30, 2023. I'm being left without a brand new car I bought, and FCA and the dealership don't seem to know where the problem lies.

Regards,

*****************************

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