Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  P.O. Box 2700 Troy, MI 48007-2700

• 

  Stellantis

  P.O. Box 21-8004 Auburn Hills, MI 48321-0800

• 

  Stellantis

  P.O. Box 61024 Port Huron, MI 48061

• 

  Stellantis

  PO Box 21-8004 Auburn Hills, MI 48321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 Ram ****, 26k miles currently. Purchased Certified Pre-Owned with only 8k miles. My factory 3 year 36 month warranty expired March 1st, 2023. My door seal is leaking air and has been leaking since the day I purchased the vehicle. *** claims on their own website that I receive a 3 month bumper-to-bumper warranty to start at the expiration of the remaining 3/36 Basic New Vehicle Warranty because I purchased the vehicle Certified Pre Owned but the dealership (****** ***** and the *** customer care line says that my warranty expired. I'm wondering how many more people have been denied claims directly after the basic new vehicle warranty who purchased the vehicle certified prior to the basic new vehicle warranty expiring. This is false advertisement and honestly probably a class action lawsuit. fcacertified.com, scroll down to 3-month/3,000 mile maximum care warranty, it clearly states "at the expiration of the remaining 3/36 basic new vehicle warranty."

  Business Response

  Date: 05/01/2023

  Thank you for forwarding the complaint from ***************************. According to our records here it shows that the customer purchased the vehicle on 10/16/2023 so that is when the certified pre-owned plan would start. Even though the customer purchased the vehicle before the basic warranty expired the plan would also expire 3 months from the date of purchase of the vehicle. This is why the claim would have expired. The customer should call Mopar Vehicle Protection at ************** option 4 also to have that department explain when the plan starts to take place.
  
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  
  Thank you
  
  *****
  
  Stellantis *************

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2020, I have sent my Pacifica 2017 to Island Chrysler(IC) from time to time for the same problems, which included the left sliding door couldn't lock, the car experiences a dash/bang when speeding up from 10mph to 15mph, the car loses power after stops, and theres ele-current sound in the car after turned off. None has ever fixed. Their agents hardly picked up calls or updated repairing process but just called to sell warranty. The last time was in Nov 2022. I called Stellantis before picking up my car. The case manager ***** from Stellantis asked me to trust them and promised hed help if the problems remained. He was then proved to be wrong. ALL PROBLEMS REMAIN. Eventually, it led to a broken-down at Fri night 12/16. They sent tow service but nobody came. After 3-hour waiting in the cold night, I left my car in the street and went home by car service. On the 2nd day, they towed my car to United Chrysler (UC). My car was then parked in the street sweeping zone right by UC until 12/29. After then, UC kept pushing me to pay $1500+ to replace the batteries as my warranty just expired in Nov. I said Chrysler promised they covered it 'cus all problems derived from before the expiration, but they didnt listen. I called Stellantis but ***** didnt answer anymore and all other case managers refused to follow up in reason thats ****** case but not theirs. Among them, the supervisor ***** and ****** are worst, they didnt listen and cut line rudely; *** is the best, who is patient at least. Meanwhile, UCs manager started to threaten me with daily storage fee. Being helpless, I accepted UCs offer $1300+tax. They then fixed the battery but not others, which they said Stellantis and IC should be accountable for but not them. Until then, ***** appeared and rudely closed the case. WORST service! It wastes me too much time and money, but all problems of my car are still there. Who can help me now? Choosing Chrysler and Stellantis is an extremely WRONG decision.

  Business Response

  Date: 04/12/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19925939 
  Our File: 85925173 
  Dear ***************************************:  
  Thank you for forwarding the complaint from **************. According to our records, case ******** was the last time the customer spoke to a case manager was on July 7, 2022, where the customer was advised that an appointment needs to made, or the vehicle at the dealership. I also show th at the last time the vehicle was at the dealership was on Janurary 16, 2023. The customer will need to make an appointment or have the vehicle at the dealership and the customer needs to call ********************** at *************) to have the case sent back up to a case manager that can look into what can be done to assist the customer. 
  ********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  **********;
  Stellantis Customer Care. 

  Customer Answer

  Date: 04/14/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  Pls just see the screenshot attached, you would have found out that Chrysler customer service is in chaos all the time. I called many times and  talked to a couple case  managers  in Dec and Jan. **** of their names have been listed in the original complaint details. I also sent them email numerous times but just got responded rarely. In the screenshot, the case number in the title of them email sent by the case manager is also incorrect. 
  

  United Chrysler refused to fixed the problems of my car because they insist that Island Chrysler should be accountable for those problems but not them. On the other side, Island Chrysler rejected to repair my car as well because they said I gave them a bad review in the survey. Actually they dont know how to fix it. If they knew, my car wouldnt have been sent to them for the same problem for so many times. I dont want to waste any of my time to send my car to any Chrysler dealership any more. What I want is just the refund for the repairing fee they charged me the last time, the car service fee I paid when my car broke down in street and the car rental fee when my car was waiting to be repaired! 
  
  Regards,
  
  **************

  Business Response

  Date: 05/11/2023

  Thank you for forwarding the complaint from *************. According to our records, case ******** is the last time the agent spoke with the case manager and now the case is closed. I also show that he last time the customer brought the vehicle to the dealer was on January 16,2023.
  The customer will need to make an appointment or have the vehicle at the dealership and the customer needs to call ********************** at *************) to have the case sent back up to a case manager that can look into what can be done to assist the customer.
  ********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  Thank you
  *****
  Stellantis Customer Care
  

  
  

  Customer Answer

  Date: 05/12/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have explained very clearly in my last message responded here. The case was closed on Chrysler side rudely. I dont want to send my car back to Chrysler to fix anymore. But they must refund all those I have paid. Pls see my last message. 
  
  Regards,
  
  **************

  Business Response

  Date: 06/06/2023

  Better Business Bureau of ******* & Eastern ********
  ******************************************************************************************************
  Fax: ************
  BBB Case No: 19925939
  Our File: 86353326
  Thank you for forwarding the complaint from Yingquiang *** According to our records, case ******** is the last time the agent spoke with the case manager and now the case is closed. I also show that he last time the customer brought the vehicle to the dealer was on January 16,2023. The customer will need to make an appointment or have the vehicle at the dealership and the customer will need to call ********************** at this number *************) to have the case sent back up to a case manager that can look into what can be done to assist the customer.
  ********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  Thank you
  ************
  Stellantis **************

  Customer Answer

  Date: 07/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I reject it. Because the business disregarded my real request and they didnt solved the problem .
  
  Regards,
  
  **************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a $63,000 Jeep 4xe in April 2021. This Jeep has been at the dealership for repairs more times than any other vehicle I have ever owned. In the first 6 months it had the steering damper replaced and ball joints due to driving down the highway and losing control of the vehicle (Jeep death rattle). I was told by the dealership this was a user error and *********************** can only hit bumps off-roading at a slow speed. One year in my battery died and I needed a new battery. The back up camera stopped working properly and now once again I am experiencing the death rattle with my 4th upcoming appointment at a new dealership. I asked for a buyback and the claim was denied after harassing Jeep 10 times with only one call back. I belong to a ******** page with thousands of other users with the same issues. If this is not resolved this month I will be looking into class action lawsuit opportunities. Worst experience EVER with a car manufacturer

  Business Response

  Date: 04/12/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19923202 
  Our File: 85924274 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *******************************. According to our records, case ******** was escalated to a case manager on March 27/2023. Case manager help set up an appointment at a different dealership and the customer is to call back to ********************** at ************* to have the case escalated again.  
  
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  **********;
  Stellantis Customer Care. 

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 03/2022 my car was in the shop at ************************* at first Chrysler told me they would not honor my warranty because it was over in mileage and theyll date for the warranty, after they found out that my car was a certified used car they said that they could fix my car. I picked up my car from ************************* and they told me it was ready to go, when I picked my car up it was still making a noise I never pulled it off they lot because I didnt want ***** to say it was my fault, after they called me they said it was my transmission. After the first time it was my transmission then the second time it was my motor, which was covered under warranty. Here I am a year later now theyre telling me they cant ***** me my warranty because of the hoses were a maintenance issue. I asked ************************* if I need hoses why didnt you tell me so I could get the service fixed, further more if you put a new motor and transmission in a car why would you out the old hoses back on a new motor. They also told me I had a ******* mile warranty on my motor as well now here we are I cant use the warranty

  Business Response

  Date: 04/12/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19919940 
  Our File: 85924274 
  Dear ***************************************:  
  Thank you for forwarding the complaint from **************************  According to our records, case ******** was escalated to a case manager on April 12, 2023. The case manager has a task for a call back to the customer for April 13/2023. The case is for a dealer complaint. The case manager will work with the customer and the dealer to help resolve the issue. 
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  **********;
  Stellantis Customer Care. 
  

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,I had a recall on my engine this is going to be leaving me without transportation for the next couple weeks. In that case I would expect a rental car to be provided for me or covered given that this was a mass recall that was in no way caused by my doings, Yet costing me time & money. I would like a rental car provided or cost covered given I bought this vehicle with no intent on the engine giving out as early as it did. Vin# *****************

  Business Response

  Date: 04/10/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19915238 
  Our File: 85906469 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ***********************. According to our current records, the recall W80 is for an oil consumption an inspection. The recall is to see if the vehicle is burning more oil than usual. If it is burning more oil than usual then the long block of the engine would need to be replaced. The inspection for the oil consumption test takes 0.3 hours the first day and 0.2 hours when completed. If the long block needs to be replaced the repair would take 11 hours to be completed. As with all recalls a rental vehicle is not supplied unless specifically a rental is to be supplied on the recall. The W80 does not supply a rental vehicle. 
  If a customer rents a vehicle, it is an out of [pocket expense and can submit the work order, the rental agreement and the proof of payment for the rental for review for possible reimbursement.  
  
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  **********;
  Stellantis Customer Care. 

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my 2017 Ram **** to ********************************** ** several times (at least three times) for the exact same issues since September 2022. I purchased this truck new, and do not feel it should be having these issues. I have paid each time the truck has been in the shop to have the same concerns repaired and addressed, and they to date ARE NOT FIXED! My brakes squeak, I have had them "dusted off" three times, as I have been told that the truck does not need new brakes ($1,500), the truck has no heat which has been flushed twice ($1,000), and it has no seat heat, of which they told me I needed a entire new seat?!? WHAT??? Get a new seat, they might as well have told me to just get a new truck. If I just got a new truck, I would have none of these issues either. However, my truck that I purchased new, should last me longer than this, otherwise, I could have stuck with ***** This most recent visit (March 2023), the dealership indicated that I needed a new transmission and they are on back order with Chrysler because so many vehicles have their transmissions going. My dealership indicated that there was a recall out, but mine is being charged through my warranty, and I still owe a portion? Please help me understand. I attempted to call FCA ************** and my case number is ********, the person who made the case number was helpful, but I have not spoken to anyone else since. I have been assigned a case manager, ******** who has called my dealership and they have indicated that the transmission will not be in until August "but the truck is safe to drive." ******** has noted in the case that she called me on March 30, 2023, but she did not. She did call me on April 5, 2023, and hung up on me, when I challenged that she had not attempted to call me. I asked to speak to her supervisor, of which I was told someone would call me in 24 hours, and to date, there has been no call. ******** has phone calls scheduled for 4/6/2023 and 4/12/2023, but failed to inform me.

  Business Response

  Date: 04/07/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19894293 
  Our File: 85895964 
  Dear ***************************************:  
  Thank you for forwarding the complaint from **********************; according to our current records, case ******** is being worked on by a case manager which shows that a supervisor call is set for April 7, 2023 during business hours for today. The transmission that is on order is on back order at this time, so it has been sent to a parts expediating department to get the transmission to the dealer as soon as possible. I Agent also shows that there are 2 other calls set for the customer on April 18 and April 19. The one for April 18 shows that the call is on the parts for the transmission. 
  The agent apologizes for the long delay on the parts needed for the repair and hopes that it arrives on April 18 for the customers vehicle to be repaired. At this time the customer will need to work with the case manager and the dealership until the vehicle is repaired.  
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  Randy 
  Stellantis Customer Care. 

  Customer Answer

  Date: 04/07/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  No one has called me today during business hours, or any other time. The case manager continues to indicate her intent to call, etc. and she has not called. No supervisor has called, and I have put in three requests to speak to a supervisor. Again, you reference my transmission, as if you did not read my complaint. My other concerns that the truck has been to the dealership three times since September of 2022 have yet to be addressed. These are the continued concerns that I continue to attempt to present. As per my compliant, I want someone from your department to call me, and LISTEN to my concerns. The case manager assigned to my case is incompetent and makes the company look foolish as concerns are not addressed. This is the THIRD time she has entered dates that she called, and she did not. Please be better than her, and actually take the time to read my compliant. If you cannot, find someone to respond to this who can.
  
  Regards,
  
  Khilia *********

  Business Response

  Date: 07/24/2023

  This case ******** was made to respond to the BBB.   According to case ******** is still open for a pre-authorization for the repair to be completed. 

  Customer Answer

  Date: 07/25/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response, as it is unacceptable to respond July 25, 2023 to a case that was opened in April. I have paid for repairs, no one reached out indicating that anything needed pre authorization. It is very convenient that this would be your response offered, as no one can go without a vehicle for 3 months for you to decide anything needs pre authorization. A warranty that I paid for should not have make it up as you go coverage. The seat heat is still not fixed, but I certainly see why Stellantis has this issues it does. It is clearly all around incompetence.
  
  Regards,
  
  Khilia *********

  Business Response

  Date: 08/25/2023

  Better Business Bureau of ******* & Eastern ********
  ***************************************************************************************-4163
  BBB case N0:19904149
  Our File: 87126504
  
  Thank you for forwarding the complaint from *************************. According to our records case 86828402  has been closed by case manage. *********** advised that an appointment has been set up for her vrhicle for August 28, 2023. Once her vehicle is back from the dealer, case manager advised customer that a new case willbe opened. Case manager advised customer they would update once the dealer completes their inspection.
  I advise the custoker to allow the inspection to be done and the case manager to get in contact with her.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  
  Best Regards,
  ***
  Stellantis Customer Care
  
  

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

  The vehicle was taken to the dealership on August 28, 2023 to sit. They indicated that because it was raining they could not evaluate the truck. I was told this after 4pm, on August 28, 2023. I am being charged for a loaner vehicle, and charged for them to assess the truck, despite it being assessed multiple times previously. This dealership (***********************) needs further review of its practices.
  

  The issue of discrimination still stands, as I was denied service at ********************************** because I reflected in a review that my truck was still not fixed. The service manager directly indicated this to me, which is discrimination. 

  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  Khilia *********

  Business Response

  Date: 09/20/2023

  Better Business Bureau of ******* & ****************
  *********************************************** 100   
   **********, ** 48076-4163  
  
  BBB case N0:19904149
  Our File: 87376014
  
  Thank you for forwarding the complaint from *************************. According to our records case ******** on May 19, 2023 advised customer that since the dealership confirmed their refund and the credit they were going apply on the repair, she would not be able to participate in additional cost assistance.
  Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.
  
  Best regards,
  *************;
  T0103p4 
  Stellantis *************

  Customer Answer

  Date: 09/26/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  You are trying to reference two completely different issues. The dealership issued a refund after I paid for a repair three times. I should not have continued to pay for a service, which was not fixed. This is why I got Stellantis involved The dealership kept making me pay more money and they still had not fixed or resolved the issue. They refunded the diagnostics and repair for one time, not three. The issues were still not resolved, ************************* told me to reach out to him and he would ensure the repair was taken care of, and **** has yet to return a call. Rather, the dealership (Ashland) refused to further service my vehicle. That does not sound like it was resolved at all Rather shameful on all accounts!
  
  Regards,
  
  Khilia *********

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Anniversary Challenger RT 20/70. The car looks immaculate. In September of 2022, I noticed some bad spots on the vinyl wrap on the car. I took it to the dealer who has tried in vain to fix the issue. The dealer has been trying to find some one to re wrap the car but no one will touch it because the wrap, according to local graphics businesses, is inferior. I escalated the problem to Dodge on their website in February. So now 7 months latter I am still dealing with the bad wrap and Dodge " ************** keeps sending me to a Case Specialist who really doesn't do anything but say " Maybe I will have an update next week, the Area Manager has not replied as of yet". this is completely ridiculous for this to have gone on as long as it has. Each time I have contacted Dodge through *******************************************************************************************, I get the same response. "Thank you for contacting Jeep ************** We have received your letter and fully appreciate the concerns you have raised regarding your Dodge challenger. Reading over your case history, and as you mentioned in your email, I can see that you have contacted us previously and a representative is addressing your concerns. To avoid duplication I will be closing this case and updating the file with the information provided in your original email. With that being said, I do apologize you are waiting for answers as I can understand how frustrating that is. Your file was updated, and your case manager was notified. The ************* for ********************** is broken. I just want the car fixed

  Business Response

  Date: 04/07/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19903654 
  Our File: 85896330 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* according to our current records, case ********, is being handled by the case manager. At this time the case manager is waiting on the dealership to supply pricing for the repair on the vinyl wrap for the repair. 
  The customer will need to keep working with the case manager and dealership while they are getting the pricing for the repair. 
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  **********;
  Stellantis Customer Care. 

  Customer Answer

  Date: 04/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, as long as the repair meets the intent of the original look of the car,  either painting it Matte Black or doing the Matte Black Wrap, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Jeep Unlimited Sahara in Jan 2022. It has been in the dealership shop 10 times of which 6 are repairs for various items. First it was a coolant clamp, then a horrible vibration making the whole Jeep rattle and causing steering wheel to be hard to grip, start/ stop light warning light on then off etc, as well as a clicking noise thats been heard for 9months. I have brought it in every time for something to be repaired and brought up this noise to be told oh it rained today so we cannot hear the noise, come pick the car up. Other than take the time to keep the Jeep and diagnose the issue that a customer is bringing to your attention nope it just gets overlooked. I have now brought in my Jeep yet again due to same issue- vibrations over 65mph, clicking noise when operating, squeaks when going over bumps in front end, start stop light yet again going off and on. I live a hour and half away from a dealership so bringing this Jeep in almost every month is not conducive to a good solid vehicle that I THOUGHT I was purchasing. I paid 53k for a lemon and at this time I would like Chrysler corp to buyback my jeep as resolution. I have tried and tried to get this jeep to be repaired and safe to drive for myself and my family. I no longer feel that dealership nor jeep is doing right by me in ensuring my families safety in this vehicle.

  Business Response

  Date: 04/05/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  ********  
  Our File: 85878727 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************************** for the 2018 RAM **** SLT MEGA CAB 4X4, VIN ***************** according to our current records, case ******** was sent up to the Dispute Resolution team on March 27,2023, where it was stated that at this time it requirements for the buyback of the vehicle which I am showing that the case is now closed.  This case 85878727 is now being sent back to a case manager as I am showing the vehicle is back at the dealership on April 5, 2023. The case manager will contact the customer in 1-2 business days. I was advised by my team lead to send up to a case manager. 
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  **********;
  Stellantis Customer Care. 

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty repair pending, case ********. Took vehicle to 2nd dealer after sitting for 2 weeks to Autonation ************. Transmission ordered for vehicle on 2/1/23 per dealer. As of 4/3/23 I am still provided with a no ETA from customer care even though FCA continues to build new trucks with same transmission daily. Bought vehicle new from same dealer, have Mopar Maxcare warranty for vehicle as well, continued no ETA to resolve a premature vehicle failure not acceptable.

  Business Response

  Date: 04/04/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19888268   
  Our File: 85867755 
  Dear ***************************************:  
  Thank you for forwarding the complaint from *************************** for the 2019 RAM **** LARAMIE CREW CAB 4X4, VIN ***************** according to our current records, case ******** is still being worked by a case manager that is working on getting the parts needed for the repair of the transmission as soon as possible. I recommend that the customer keeps working with the case manager and dealer as they will have the information on the parts as soon as possible.  
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you 
  Randy 
  Stellantis Customer Care. 

  Customer Answer

  Date: 04/04/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint in a timely manner.  For your reference, details of why I am rejecting this response appear below:

  Transmission order was placed by dealer on Feb 1, 2022, and though the response is correct regarding the customer service and dealer working on parts and it is under warranty. My objection is I get weekly updates of no ETA available on required parts to address concern. At what point does the delay from the *** to resolve a service issue become unreasonable? It has been 2 months, is it 3,4, 6 months? It is not reasonable for a customer to purchase a vehicle and delay payment for any reason, why doesn't the same level of responsibility carry over to the manufacturer? I want an ETA, not an automated email saying sorry we don't know when we will help you, but rest assured it will be one day that is convenient to us. Just sit tight, keep paying your payment, we will get back to you.
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint to is to inform Stellantis about the ongoing production of defective tracklights on 2014 and up Dodge Durango. My Durango RT has been affected and continues to be affected by the defective tracklight. I have already replaced the rear light and need to buy a third. Due to the defect, the lights arent sealed and allow water to infiltrate the lights, causing the bottom corners to go out. Ive talked to several Dodge techs and managers. Theyve stated that they have pleaded cases to Stellantis/FCA/Dodge Cares and nothing has been done. These lights cost over $1000. My vehicle is only a few years old and these lights should NOT be going out every other year. Stellantis needs to own up and make things right by replacing these lights outside the 3 yr/36000mile warranty. These defective lights is destroying the already broken trust between them and customers.

  Business Response

  Date: 03/31/2023

  Better Business Bureau of ******* & Eastern ******** 
  *********************************************** 100 
  **********, ** 48076-4163 
  Mrs. ******************************;
  Fax: ************ 
  BBB Case No:  19877632 
  Our File: 85845118 
  Dear ***************************************:  
  Thank you for forwarding the complaint from ************************* for the 2018 DODGE DURANGO R/T AWD, VIN ***************** according to our current records, the vehicle was last diagnosed by a dealership was one August 1, 2022, which had nothing to do with the racetrack lighting. At this time there is no recall or extended warranty on the vehicle for the racetrack lighting. One may come out in the future so the customer should keep all records of the work orders and proof of payment to show how the customer paid for the repairs.  
  The customer is also out of the basic warranty by the mileage on the vehicle. I have checked to see if the customer may qualify for goodwill but is outside the parameters and is the third owner of the vehicle. So the customer will need to see if a recall or extended warranty comes out in the future. There is also no Mopar Vehicle Protection plan on the vehicle which may cover the repairs that are needed. 
  The customer needs to have this diagnosed to find out what is causing the issue so that the dealership can check with a higher department on how to resolve the issue.  
   Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.   
  Thank you,  
  Randy 
  Stellantis Customer Care. 

  Customer Answer

  Date: 03/31/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I drove to ********* in *********** and spoke to the service manager. He stated he has several customers a day that call him about the same issue. He states that at this time, there is NO repair for the light, only replacement. Water was visible in both tracklights at the time the failures happened. The service manager did NOT recommend a diagnosis, costing me $100 to have it looked at for a problem that they cant fix other than telling me to buy another $1000+ replacement tracklight. As per my initial complaint, my vehicle is OUTSIDE of the basic warranty as it is a 2018. The vehicle was barely 4 years old when I got it and its gone through 3 tracklights this ********* needing a forth. If I wouldve known that these vehicles and cheaply made parts were going to be an issue, I wouldve never bought a Durango. As a customer, Im under the impression that basic parts, like taillights or tracklights, should last the life of the car. If you dont want to stand by and honor your products, thats one thing. But dont reply to your loyal customers in a passive aggressive way. Stellantis is already in hot water for lying to the federal government about emissions of your diesel engines. Thanks for taking the time to reply and offering zero remedy to the issue at hand. I guess I have no choice but to join the already thousands in the class action. Take care!
  
  Regards,
  
  *************************

  Business Response

  Date: 05/11/2023

  Thank you for forwarding the complaint from *************************. According to our records, case ********, the customer was advised to take the vehicle to a dealership for a diagnosis for corrosion on the hood but there was no mention of the racetrack lighting issue. There is no recall or extended warranty showing at this time for the racetrack lighting. If one does come out the customer will be mailed the information.
  The last time I am showing that the vehicle was at the dealership was on August 1, 2022, which also was not for the racetrack lighting. The customer needs to have this diagnosed and call Dodge at *************) to see if any assistance can be provided but there is no guarantee on assistance.
  Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
  Thank you
  *****
  

  
  

  Customer Answer

  Date: 05/11/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************