Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

• 

  Stellantis

  26311 Lawrence Street P.O. Box 302 Center Line, MI 48015-9301

• 

  Stellantis

  P. O. Box 610207 Port Huron, MI 48061

• 

  Stellantis

  P.O. Box 21-8007 Auburn Hills, MI 48321

• 

  Chrysler Corporation

  551 N. Interstate Dr. Chrysler Plymouth, Travis Norman, OK 73153

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new 2022 Jeep Wrangler Unlimited Rubicon with a value of over $60000. 10 days after purchase the transmission quit working. The dealer is telling us they cannot get a new transmission and cannot tell us when they may get one. They make transmissions every working day so why are can we not get a date on when vehicle will be fixed? How can they

  Business Response

  Date: 08/19/2022

  August 18, 2022 

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No.: 17636295 

  Our File No.: 83831211 

   

  Dear **************:  

  Thank you for forwarding the complaint from *********************** concerning his 2022 Jeep Wrangler Vehicle.  

  Customer sent a ******************** Letter to FCA requesting Transmission Repairs be completed under Warranty on his 2022 Jeep Wrangler Vehicle. The Parts arrived and the Repairs were completed at the local FCA Dealership under Warranty on 8/12/22 to resolve the complaint. FCA will repair any issues on the Vehicle per the terms of the Warranty provided. The Customer was advised. 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely,  

   

  **** 

  Customer Answer

  Date: 08/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to reach anyone in regards to a vehicle service plan that was paid for.

  Customer Answer

  Date: 07/25/2022

  JH114571

  Business Response

  Date: 08/04/2022

  BBB Case No.: ******** Our File No.: 83673193 

  Dear BBB: Thank you for forwarding the complaint from ************ regarding their 2018 Dodge Charger. The customer is requesting a refund or honoring of their MVP (Maintenance Plan) #********. 

  According to our records, the extended service maintenance plan (or Mopar Vehicle Protection Maintenance Plan) listed as #******** has since expired on 8/6/2020 and is no longer active. Dodge is NOT able to reinstate or honor the expired plan and its terms and provisions. This request has been declined by Dodge HQs. 

  If the Customer has questions regarding their expired MVP maintenance plan, they may call **************. Dodge HQ's is unable to honor any policy assistance OR adjustments considering the expiration of time. 

  Customer Answer

  Date: 08/04/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  I was overseas on military assignment, I communicated this prior to leaving and was informed to just call upon return. I also called the number listed on the response and was informed that it is possible to reinstate the previous purchased package. I was told the same response of it being able to be reinstated by numerous people as I have attempted to call repeatedly to speak with someone directly who had the authority to do so.  
  Regards,
  
  Dee Royal

  Business Response

  Date: 08/16/2022

  AUG 16rd, 2022

   

  Better Business Bureau of ******* & Eastern ********

  26777 *****************., Ste. 100 **********, ** 48076-4163

  Ms. *************************** Fax: ************

   

  BBB Case No.: ******** Our File No.: 83673193

   

  Dear **************: Thank you for forwarding the complaint from ************ again regarding their 2018 Dodge Charger. The customer is requesting a refund or honoring of their *** (Maintenance Plan) #********.

   

  Once again, there are no changes to the *** plan and what was already explained : 8/6/2020 was no longer active, expired. WE consider this case CLOSED. 

   

   

  According to our records, the extended service maintenance plan (or Mopar Vehicle Protection Maintenance Plan) listed as #******** expired on 8/6/2020 and is no longer active. Dodge is NOT able to reinstate or honor the expired plan and its terms and provisions. This request has been declined by Dodge HQs.

   

  ****** If the Customer has questions regarding their expired *** maintenance plan, they may call **************. Dodge HQ's is unable to honor any policy assistance OR adjustments considering the expiration of time. 

  ******, Dodge Customer Care

   

  Customer Answer

  Date: 08/16/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I believe my complaint was not read. I only want the plan honored. I called and spoke with ***** before departure to keep the plan active. I was assured that it would not be closed and to call upon return from military deployment. I even offered to provide my military orders but was told it was unnecessary.  Upon return, ***** reps stated that the plan would restart, unsure why now it wont. Again I was informed that it would be, and I was waiting on a call back from numerous conversations that the reps who work from home could not assist. The amount of money spent for the plan in hopes it would be honored since there was a guarantee it would be.
  Regards,
  
  Dee Royal

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Dodge Durango GT 04/24/2021 and in March of 22 the radio began making weird static noises and would not work intermittently . Called dealership and they would/could not check until April so took to dealership and they took something apart but said I would have to bring it back for an entire day so they could take rear quarter panel off to check for issue. Took back again for entire day and they didnt even check it and when I called to see if I could pick it up because I had no vehicle they said they could not replicate the issue. I took home and the next morning checked and I had no sound on entire left side of vehicle. I emailed dealership owner who got someone to call me and car was picked up and checked again on April 12 and they were supposed to order a new stereo/navigation system. I have not heard from dealership since and I have worked with case worker at Stellantis who has not followed ** in weeks to resolve this. I keep getting told they cannot get the stereo from Dodge. I have been more than patient.

  Business Response

  Date: 08/11/2022

  August 5, 2022 

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No.: 17595616 

  Our File No.: 83673252 

   

  Dear **************:  

  Thank you for forwarding the complaint from ************************************* concerning her 2021 Dodge Durango Vehicle.  

  Customer sent a ******************** Letter to FCA requesting the Stereo/Navigation System be replaced on her 2021 Dodge Durango Vehicle under Warranty. The Local Dealership was contacted on 8/5/22 the order was placed for the Parts on 8/4/22 they are being shipped Supplier Direct. When the parts arrive, the Customer will be contacted by the Dealer to complete the repairs and resolve the complaint. The Dealership **************** is the best source for any updates on when the Parts will arrive. 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely,  

   

  **** 

• Initial Complaint

  Date:07/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2022 Jeep Rubicon from ******* Jeep in ****** ** on or about 11/08/21. I had a deal made. The dealership let me know last week that Jeep just canceled the order after waiting 9 months. I have no complaints about the dealership. I think Jeep is the problem. I know of other Jeeps that were ordered after mine and delivered. I would just like to have my Jeep for the deal I made. Thanks

  Business Response

  Date: 07/22/2022

  Jul 22nd, 2022 

   

  Better Business Bureau of ******* & Eastern ******** 

   26777 *****************., Ste. 100 **********, ** 48076-4163 

   Ms. *************************** Fax: ************  

   

  BBB Case No.: ******** Our File No.: 83538733 

  Dear **************: Thank you for forwarding the complaint from Customer ******************* regarding his *************************** Wrangler Rubicon sales order delay.  

  According to FCA and our dealer franchise agreement, conditions on any such sales dispute must be taken up directly with Fremont Jeep - and their sales management.  

  FCA / Jeep the manufacturer - has no ability to promise any exact timeline for sales orders or forecast conditions unforeseen to supply/demand/parts supplies. Issues as such are independent between the customer and the dealers sales office or franchisee owner.  

  FCA does not exercise changes in the customers vehicle pricing. It is required that the Customer check to see if the sales dealership agreement has included on his Buyers Order a " Price Protection " for no changes in pricing; this is how the dealer sells the unit under pretenses and terms thereof. 

  No action will be taken by FCA /Jeep regarding this sales order. 

   

  Regards 

   

  ******, Jeep Customer Care 

  Stellantis  

  Customer Answer

  Date: 07/23/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  I have found out while waiting for Jeeps response to my complaint that Jeep was filling retail orders first. I ordered my Rubicon through the fleet department. So the fact is its not because of shortages its because Jeep had to make an additional $500. Im sure this is going to make or break Jeep. If they would make it their policy to help out the customer and communicate with their dealers I would have changed my order to retail. I still think Jeep should fill my original order since it was placed way back in November. They have filled other orders like mine  and since they cant communicate. FYI I contacted Jeep before I contacted the BBB and I havent received a response. Is this their policy also?
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/15/2022 - 2008 chrysler sebring hardtop convertible (VIN *****************) taken to ************************* chrysler dealership, ******************************************************************** ************** for inoperable convertible top. We have a lifetime warranty on this car. Chrysler warranty would not cover replacement of convertable top rear deck panel,(part #********AB) 2 brackets (part #********AC AND 68028566AC) and 2 springs. Chrysler Care people said it was trim eventhough the top will not operate without the help of the rear deck. I paid $988.66 for the repair on 3/3/2022. On 3/8/2022 I called the Chrysler Care myself ***************) and spoke to Destiny. She advised that the dealership would have to file an appeal. I then called ************************* and spoke to Forest. He said that he would get with ***** on 3/10/22 and deal with it.Fast forward to today 7/17/2022...I am still waiting and the dealership said that they have not heard from chrysler care about the issue. My point is that the panel is not trim due to the fact if the panel doesn't extend, the convertible top is inoperable. Please help get this resolved.

  Business Response

  Date: 08/19/2022

  August 19, 2022 

   

  Better Business Bureau of ******* & Eastern ********  

  26777 *********************************************  

  **********, ** 48076-4163  

   

  Ms. ***************************  

  Fax: ************  

  BBB Case No.: 17579754 

  Our File No.: 83833868 

   

  Dear **************:  

  Thank you for forwarding the complaint from *********************** concerning his 2008 Chrysler Sebring Vehicle.  

  Customer sent a ******************** Letter to FCA requesting reimbursement for the hardtop repair cost not covered under the Lifetime Warranty Purchased. Total cost parts and labor was $988.66. FCA agreed to reimburse that amount as goodwill to resolve the complaint. The Customer was contacted on 8/17/22 and advised of the reimbursement. A reimbursement check will be mailed to the address provided. 

  Thank you for writing and allowing us the opportunity to review the customers concern.  

   

  Sincerely,  

   

  **** 

  Customer Answer

  Date: 08/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************