Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,573 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************************. My car is a Chrystler Pacifica 2007. I took my car to ******* *********-Dodge Chrystler- Jeep Ram, *******************************, ************, to look at, in ********* ******, on May 11, 2022. I always go to this particular Chrystler Location, since I moved to *********. I purchased a Powertrain Lifetime Warranty on my vehicle, so that if I had any problems, with my vehicle, that, I could get it repaired. I purchased my Powertrain Lifetime Warranty in *******, when I purchased my car. I moved to *********, in May 2013. On May 17, 2022, I received a email from *******, recommending additional services be completed, and to review the Inspection and approve the recommendations for my vehicle. I called and talked to *********************************, and he sent me a list of what needed to be done on my vehicle. I explained to ******, that I have a Powertrain Lifetime Warranty on my vehicle. I informed ******, to speak with ****, who has all my information on my vehicle, since ****, was the person, I went to for my repairs on my vehicle, in *********. on May 25, 2022, he stated that I didn't have my Powertrain Lifetime Warranty, and asked me who *********************, was to me. I left *********, on October 1, 2020, because of Medical Issues of Covid-19, being so high in *********, and my daughter moved me back to *******, ********, and we had to leave my car, in *********, with my *******, *********************. The ********* police, informed My *******, that the vehicle could not sit on the street, without being registered, they would have to Tow the vehicle. I paid ***** to register the vehicle for me, until I get back. I explained this to ******, he then took this Information to *********. I called *********, to explain to ************** about the situation. I then received a email and ********************************* also, about being reinstated, on my Powertrain Lifetime Warranty, from *******************, who sent me a email on May 27, 2022. I have been without my car for 4 months, and still waiting
Customer Answer
Date: 08/13/2022
My name is *********************************, here is the additional Information, you requested. Case # ********. VIN# *****************. When my son, *****************************, went back to *********, from *******. I went into the hospital in *******. My stepson *********************, gave the papers to my son ****************************** I paid for the title, insurance and everything, for the car. I did not sell my car. To Protect my car, while I was very sick. My car starting acting up, he took it to the shop. When I arrived back in *********, I could not drive, so my son drove me around for my Doctor ************* and other places. It was reinstated by *******************. That is when they ordered the parts, for on my vehicle. They kept telling me they were waiting on drive shaft, and they had already installed the Transmission Value. I had been waiting 4 months for the part to come in. I talked to a ******* at Chrystler, who said, Brooklyn was going to call me, she never did. ********, callled me, and told me she was a **************** Manager, and I asked her why it was taking so long to get the part, because I had already became Reinstated. The phone called was disconnected, and she never called me back. I called the next day, and asked to speak to a CEO, about my car. *******, asked me if I received a email on July 19, 2022, and I told her No, I didn't. She then stated, that the 2nd time, that she was the Manager, and that she was handling my car, that you have to wait until the part comes in, and would not let me talk to a Manager, but she was the Manager. The 3rd time, I talked to *******, she stated she was trying to help me get the part, for my car. *******, also stated that the car was not Reinstated, and I stated to her, I have a Email from *******************, stating, that my car was reinstated, and so do *********************************. Please assist me when getting my car fixed and returned to me. Thank-You, Very Much. Sincerely, *************************************.
Business Response
Date: 08/29/2022
Aug 26^th (2022)

Better Business Bureau of ******* & Eastern ********

26777 *****************., Ste. 100 **********, ** 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: # ******** Our File number: 83861193

Dear **************:

Thank you for forwarding the complaint from Customer: ********************* regarding their *************************** Pacifica. The valve cover gasket kit, drivetrain, and labor have been approved by Chrysler and according to our records all necessary parts are now currently available at ******* Chrysler to complete this work order. We spoke with the Service Manager ***** today; he advised that the dealer will keep the customer updated on this repair and status thereof. There should not be any cost to the client considering their lifetime powertrain pledge coverage is currently active.

******, Chrysler Customer Care

Stellantis / FCA US LLC
Customer Answer
Date: 08/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
Date:08/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for a service that has not been provided for over four months.-March of 2022 to the current date of 8/5/2022 I have had no Uconnect (Stellantis) connectivity or service to my vehicle/account -The Monthly $10.00 charge has been paid on my behalf on time every month to total $60.00 to date.-I have contacted Uconnect (Stellantis) customer support dozens of times in my efforts to have the issues amended to no avail -I have escalated and contacted Mopar support who implements/provides vehicle owners with the Uconnect (Stellantis) services and again received no support or amendment -Uconnect (Stellantis) support is not providing status updates and appears to not have any true amendment plan but still takes my monthly service charges/payments despite the lack of service -Uconnect (Stellantis) has committed to providing vehicle remote access and diagnostics but is not fulfilling their commitment -Nature of this dispute is > I am being charged for services that are not being provided -The Account is aligned with my Trucks VIN number 2017 RAM ****, VIN: ***************** -Uconnect Access Email Headquarters, FCA US LLC, **** Chrysler *** **** *******, ************************************
Business Response
Date: 08/16/2022
August 16, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17675985

Our File No.: 83782521

Dear **************:

Thank you for forwarding the complaint from ***************** concerning his 2017 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting Replacement of the Uconnect System and a billing adjustment for Services not provided on his 2017 Ram **** Vehicle. FCA recommends the Customer Contact ********************** Services at ************** since they handle any concerns with the Uconnect System and all billing adjustments. Uconnect Services is the best source to resolve the complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will lead me into another dead-end without resolution as I've experienced in all of my efforts with Uconnect. I will call the provided contact number and continue down the path seeking resolution for all Uconnect customers who undoubtedly have had similar experiences with poor customer support, if and when ********************** does provide an amendment I will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The check engine light came on in my 2016 Jeep Compass. An independent repair shop was not able to resolve the issue and advised me to take it to a Jeep dealership to be repaired. The dealership diagnosed it as having a bad PCM. After waiting 5 months for this part to arrive, it was installed and it did not fix the issue. The dealership then said another part would need to be replaced to repair my car. It has now been 6 months since the intake manifold was ordered. 6 months. I have an open case with Jeep Customer Care, the case number is #********. I cannot get an answer about what is taking so long or if this part will ever be available. I want my car fixed and that can't happen without the necessary parts.
Business Response
Date: 08/29/2022
Thank you for forwarding the complaint from customer: ***** ****** regarding their 2016 Jeep Compass.

Customer is waiting on a part that is currently unavailable. FCA has emailed parts support experts again at Mopar to help facilitate a quicker resolve and to help expedite the parts necessary for the repair. Customer should continue to work with their case manager ****** at *** *** **** ext. ******* if they have any additional questions or parts status concerns.

We appreciate the opportunity to review the customer’s complaint. If you can also reply and let us know you took receipt of this email that would be wonderful.
Initial Complaint
Date:08/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a Jeep Wrangler 4XE and the overall dealership experience was good. The deal was signed on 07/29/22. I ordered the vehicle on Feb. 28, 2022 and it was in production for roughly 5 months. While placing the order in Feb., I reached out Chrysler Incentive Program (CIP) at ************** to inquire about any personalized/targeted cash bonus offers on my account since I had owned few FCA vehicles in the past. I was informed by CIP that I had two offers of $500 each that are eligible to be applied to my Jeep order at the time of the delivery and the dealer will have to 'take incentive from the time of order'. Earlier in July, I checked the status of my order and found that the vehicle was on its way to the dealer so I called CIP again to confirm the eligibility of the cash bonus offer and its validity since the delivery is now around the corner. Again CIP confirmed that the incentives are eligible and I should provide the following offer code to the dealer: Program 44CNC9 - NC9849429954 and Program 44CNC5 - NC5217166339 both for $500 each. I provided both codes to the dealer during my deal signing however I was informed that the offer isn't getting applied (contrary to CIP confirmation - twice). Again, no complaints regarding the dealer as they were more than happy to work with the information provided by CIP regarding the offer codes but the information wasn't accurate and it ended up increasing my total purchase by $1000 (not acceptable). VIN# ***************** I'm submitting this complaint to get assistance directly from Stellantis on this issue since CIP has been unable to assist me and their mistake have left me with the increased cost of the purchase. Had I been provided with the correct information by CIP in Feb or earlier in July, I would've explored other options (refinance) to lower the cost of the vehicle. Please help make this right.
Business Response
Date: 08/10/2022
Aug 10^th, 2022

Better Business Bureau of ******* & Eastern ********

26777 *****************., Ste. 100 **********, ** 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: #******** Our File number: 83766677

Dear **************:

Thank you for forwarding the complaint from ************** regarding his request on incentives for his recent 2022 Jeep Wrangler purchase. FCA / Jeep is not able to alter, refund or assist in any sales pricing changes in the purchase price of this 2022 Jeep; as this contract is exclusive between the selling party (MARK DODGE, CHRYSLER, JEEP, LLC) franchisee and the retail customer only. If the customer believes he/she was eligible for two $500 incentives:

1.) Make sure that his/her sale was enlisted with Price Protection at the time of sale, the customer may check with Sales Manager or salesperson for new cars at their selling Jeep dealer.

2.) Contact the Jeep National Incentive Hotline phone number--************** for new Jeep sales to check with a rebate specialist who issues rebates to see if he/she has purchased the Jeep within the proper and specified dates. A specialist can also verify if the customer is eligible for one or more or combined incentives (this may or may not be available).

Please advise that you have taken receipt of this reply.

*************************, Jeep Customer Care

Stellantis / FCA US LLC
Customer Answer
Date: 08/12/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The phone number provided in the business response is incorrect. I called and it's a phone number for a HR firm in ********.
Unbelievable that Jeep doesn't double check the information that's being provided to their customers and BBB.
This issue still hasn't been resolved. BBB - Please step in and assist.

Regards,

***************************
Business Response
Date: 08/19/2022
Aug 19th, 2022

Better Business Bureau of ******* & Eastern ********

26777 ************************************************************************ 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: #******** Our File number: 83766677

Dear **************:

Thank you for forwarding the complaint from ************** regarding his request on incentives for his recent 2022 Jeep Wrangler purchase. FCA / Jeep is not able to alter, refund or assist in any sales pricing changes in the purchase price of this 2022 Jeep; as this contract is exclusive between the selling party (MARK *********************** CHRYSLER, JEEP, LLC) franchisee and the retail customer only. If the customer believes he/she were eligible for two $500 incentives he would need to:

1.) Make sure that his sale was enlisted with Price Protection at the time of sale, the customer may check with Sales Manager or salesperson for new cars at their selling Jeep dealer.

2.) Contact the National Incentive Hotline phone number:

P.O. Box 5080

****, ** 48007-5080

Phone: **************

Hotline Hours

8 a.m. - 8 p.m. EST Mon-Fri Fax: ************** Email: **********************************

We would ask the customer to check with a Rebate Specialist(s) for the proper rules, specified dates and eligibility.

*************************, Jeep Customer Care
Customer Answer
Date: 08/24/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Confirmed with the dealer that the order was enlisted with "Price Protection". I reached out to the National Incentives team as directed and the case# 83822829 was created. However there hasn't been any resolution to my issue.
I'm requesting Stellantis HQ to step in and resolve this matter as soon as possible.

Regards,

***************************
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a new Jeep. It has electronic issues from purchase date. Still not fixed. Part ordered but no expected delivery date for repair.
Business Response
Date: 08/11/2022
August 11, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17664118

Our File No.: 83766672

Dear **************:

Thank you for forwarding the complaint from *********************** concerning his 2022 Jeep Grand Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting the Radio and Electronic Repairs be completed on his 2022 Jeep Grand Cherokee Vehicle. The local FCA Dealer ordered the part which has an ETA of 8/22/22 when the part arrives Repairs will be completed under Warranty. FCA recommends the Customer contact Parts and Service at the local FCA Dealer for any updates as they are the best sources to resolve the complaint.

Sincerely,

****
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this vehicle in part because of the advertised tow rating of ****lbs. I specifically searched for and purchased a vehicle that was equipped with the "tow prep package" so I could use my vehicle as advertised. I found out after purchasing that the vehicle wasn't even equipped with a tow hitch, so I installed one. Then I found out the vehicle is not equipped with the wiring needed to connect to a trailer and install a trailer brake. This harness is a nearly $500 part that requires in the dealer representatives words "tearing apart" the inside of my brand new vehicle to install at nearly $1,500 for labor. So, to **** vehicle as advertised it would cost a total of $2500+ to install a hitch and wiring. In ********** trailer brakes are required on any trailer over ****lbs and yet there is no provision in my vehicle to install what is needed. There is no asterisk or note that this much equipment is missing and needed to be able to reach the advertised tow rating and it is especially assumed that a vehicle which is equipped with a tow prep pack would be ready for the additional needed equipment (trailer plug and trailer brake controller) and that the vehicle would not require an additional $2,500 of parts and labor to achieve the advertised capability. FCA is doing this knowing that many people can't afford this additional cost and will tow trailers without proper equipment causing an unsafe situation.
Business Response
Date: 08/16/2022
August 16, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17660616

Our File No.: 83766661

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2021 Jeep Grand Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting the Trailer Hitch and Wiring be installed on his 2021 Jeep Grand Cherokee Vehicle. The *** Hitch and XF2 7-way connector and Wiring were not installed on the Vehicle and the Customer was not charged for those items. FCA declined any goodwill cost assistance to cover the Hitch or Wiring installation as requested. Any installation of those items is Customer Pay. The owner was advised.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FCA recall Y78 ************* is open on my truck, states "fuel starvation may result in an unexpected loss of motive power, which can cause vehicle crash without prior warning" Contacted local dealer, was told no parts available contact FCA recall assistance. Was told there was nothing they could do, I am to drive my vehicle until parts are available despite my vehicle being unsafe for myself and other drivers. Refused to transfer me, then finally did transfer me to Delivin the highest supervisor at FCA recall ***** Was told same thing, drive until crash or until parts arrive. Was also advised I could pay for parts then get reimbursed (even though recall parts not available. Was told there was a separate department to call if I did get into a crash. Kept telling me to contact dealer. Finally, ******************* up on me. Contacted dealer again was told nothing they could do, i should contact Chrysler corporate. Contacted corporate spoke to ********* she told me same thing, drive until crash or parts available. Told her I felt unsafe, vehicle was unsafe. She hung up on me. I called back, spoke to ****** she was nice and helpful but nothing else she could do, said supervisor would call me back. This vehicle, as per the recall description, is unsafe and should not be driven. I have been told now by all FCA representatives that FCA wants me to continue to drive an unsafe vehicle. I have also been told I could "pay for the parts and get reimbursed" but that the recall parts were not available
Business Response
Date: 08/11/2022
Aug 9th (2022)

Better Business Bureau of ******* & Eastern ********

26777 *****************., Ste. 100 **********, ** 48076-4163

Ms. *************************** Fax: ************

BBB Case No.: #******** Our File number: 83771783

Dear **************: Thank you for forwarding the complaint for Customer *************************** regarding his 2019 RAM 2500.

Parts for the Y78 Fuel Pump Recall were recently on Backorder but are now showing available so the Recall can be performed. In most instances, depending on model year, The Customer will receive an email from the ***************** advising the Customer as to when his recall may be performed based on software or parts availability. FCA recommends the Customer contact his local FCA ************** and ***************** since they are the best source to provide up to date information on when they can complete the Y78 Recall on the Vehicle. If the Customer has any additional questions or concerns, we will ask they contact the FCA US LLC ************************* at **************.

******, RAM Customer Care

Stellantis / FCA US LLC
Customer Answer
Date: 08/11/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

There is no proposed action from Stellantis, just more useless rhetoric, talking in circles and runaround. As evident by the response of "parts are available" then in the next sentence parts may be available depending on...which is it? The back and forth between the dealer and Stellantis, I already stated my local dealer told me there are no parts available, no eta, and to contact Stellantis to complain as there's nothing they can do and they're frustrated too. As I also already stated, the *** recall line is useless I spoke to the self proclaimed highest supervisor and was told there's nothing he can do, advised me to keep driving my dangerous and unsafe vehicle, and if i were to get injured or injure someone else there was a different special department that would address the concern at that time, then hung up on. Nothing has changed, nothing has been offered, the simple fact remains Stellantis informed me my vehicle is unsafe to drive, Stellantis cannot repair my vehicle, and Stellantis advised me to risk myself, my family, and others lives by continuing to drive my vehicle.

Regards,

***************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a previous complaint that was resolved due to me being under the impression I was getting reimbursed for the recall although I was not. My Dodge Ram **** (VIN: *****************) had a recall on the fuel pump. I was told by the fca if I ordered the pump myself and had somebody install it that they would reimburse me for the cost of pump and labor. Dealers not only did not have the pump but 4 different dealers refused me service. I understand the dealers are privately owned but then that gives customers no resolution for the recalls. I ordered the pump and after a few months of waiting it came, then got installed. Upon submitting the paperwork to the reimbursement department they immediately denied it. Upon asking for reasoning they gave me a list of reasons that it could be but did not state what it is. I could not figure out why they would deny it when I did everything exactly as I was told.
Business Response
Date: 08/30/2022
August 30, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17659917

Our File No.: 83861294

Dear **************:

Thank you for forwarding the complaint from *************************** concerning his 2020 Ram **** Vehicle.

Customer sent a ******************** Letter to FCA requesting reimbursement for an aftermarket Fuel Pump replacement done on his 2020 Ram **** Vehicle. FCA recommends the

Owner submits the Repair Order with receipt and proof of payment to FCA for review of possible reimbursement. FCA will determine if the repairs can be reimbursed or not. The Customer was advised.

.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/30/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:no dealer wants to do a repair order unless work was done at that dealer. **** does not answer the phone

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing on the regards that my 8.4inch uconnect screen isn't working properly. I have 2018 Jeep ********************** my vin # ***************** is My uconnect screen is becoming delaminated causing a bubble to appear on the screen which also causing phantom touches on the screen. The phantom touches on the screen is causing the ucoonect screen to not work properly. I can't listen to music cant use my navigation cant use my air conditioning. The phantom touches is turning my heated seats on in the summer time. I cant drive my car in the summer because this screen is malfunctioning. I called uconnect support at ************** on August 2, 2022 at 8:21 am and was told that they are aware of this issue with the unconnect screen becoming delaminated but since my vehicle is no longer under factory warranty there nothing they could do for me. I was advise to get the uconnect system replace and save my receipts just in case its a recall I will get reimbursed. I also called FCA customer service at phone number ************** on August 2, **** at 8:46 am and was transfer to Jeep customer service and I was told the same thing what Uconnect support stated to me. I believe that I shouldn't have to pay for a new uconnect system that is malfunctioning when you guys know that 8.4inch uconnect system is faulty in Jeep, Chrysler and, Dodge models from 2016-2018
Business Response
Date: 08/10/2022
August 10, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17657606

Our File No.: 83766654

Dear **************:

Thank you for forwarding the complaint from *********************************** concerning her 2018 Jeep Grand Cherokee Vehicle.

Customer sent a ******************** Letter to FCA requesting reimbursement for replacement of the Uconnect Touchscreen due to Delamination on her 2018 Jeep Grand Cherokee Vehicle. The Customer was contacted on 8/10/22 FCA agreed to reimburse the cost of repairs as goodwill with Dealer paid receipt. A reimbursement check will be mailed to the Customer when repairs are done to resolve the Complaint.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
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Purchased new Jeep Wrangler JL ** May 2020. In June 2022, with 22K miles on the Jeep, noticed paint bubbling. Called the number provided with the warranty information and was assigned a case with Stellantis. Stellantis informed me that to process a claim I need diagnostic photos from a dealership. Spoke to 5 dealerships including the dealership who sold the car, all refused to take diagnostic photos and process the claim. Informed Stellantis and they said while the issue I'm having is a manufacturer defect, they don't pay the dealerships enough to cover costs and this is why dealerships are refusing appointments. I explained I would bring the car to any dealership or repair shop that they indicated, but they said this wouldn't resolve the issue.
Business Response
Date: 08/11/2022
August 9, 2022

Better Business Bureau of ******* & Eastern ********

26777 *********************************************

**********, ** 48076-4163

Ms. ***************************

Fax: ************

BBB Case No.: 17654292

Our File No.: 83710300

Dear **************:

Thank you for forwarding the complaint from ************************* concerning his 2020 Jeep Wrangler Vehicle.

Customer sent a ******************** Letter to FCA requesting the paint concern on his 2020 Jeep Wrangler Vehicle be repaired under Warranty. FCA recommends the Customer work with his selling Dealer body shop and ****************** to have the Vehicle paint issue inspected and repaired per the terms of the Warranty provided. The **************** was contacted on 8/3/22 and they will reach out to the Owner to set up an appointment for inspection.

Thank you for writing and allowing us the opportunity to review the customers concern.

Sincerely,

****
Customer Answer
Date: 08/11/2022
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I would say resolution is in process, but cannot state that FCA's response has resolved the issue. While I have spoken to the selling dealership, they have not yet scheduled my inspection. Selling dealership said they would call this week to schedule that inspection, but as of 8/11 at 1:50pm EST it had not yet be scheduled.
In fairness to the selling dealership though, none of the 5 dealerships I've spoken to have been willing to inspect or service the vehicle. All five dealerships, including the selling dealership have stated that they would not inspect or work on the car due to FCA not making full reimbursements. Further, I asked multiple FCA Reps to provide info on any dealership which would do the warranty work; to which at least 3 separate FCA Reps explained that NO dealerships are willing to perform the warranty work for this particular manufacturing issue because FCA is not fully reimbursing the dealerships claims. Therefore, my complaint is with FCA and not the Selling Dealership.
I will let BBB know when the selling dealership has scheduled the inspection and when the work has been performed.

Regards,

*************************

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