Reviews

This profile includes reviews for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis

  1000 Chrysler Drive Auburn Hills, MI 48326-2766

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  Stellantis

  P.O. Box 2700 Troy, MI 48007-2700

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  Stellantis

  P.O. Box 21-8004 Auburn Hills, MI 48321-0800

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  Stellantis

  P.O. Box 61024 Port Huron, MI 48061

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  Stellantis

  PO Box 21-8004 Auburn Hills, MI 48321

Review Details

• Review fromFarzam T

  Date: 12/06/2022

  1 star
  Today the ****************** providers and customer care agents are INCOMPETENT is an UNDERSTATEMENT. Not going to waste any more words until tomorrow when I call Darcars jeep and Chrysler

• Review fromMarty C

  Date: 10/10/2022

  1 star
  Do not buy a Jeep, or any Chrysler product for that matter! I leased a 2022 Jeep Compass, withing two months (**** miles) it would not accelerate. I had to have it towed back to the dealer where they told me it was due to outside influence. They claim that a rodent chewed through the wires that controlled the throttle module. My salesperson stated that they had three of the same vehicles in for the exact same repair in that week. I have been in the same home for 28 years, and having 3 adult children, have had over 15 cars in my drive and street throughout the years. We have never had a problem with rodents, nor have I had any since. I've read these cars sat in fields for months waiting for computer chips before they could be sold, yet I'm responsible for the cost. There was no additional evidence that a rodent had recently been way ** in the engine compartment. So far up that when I went to see the damage, they said I couldn't see it because it's so tight and hard to get to. The service department at Parkway Chrysler Jeep brushed me off to FCA customer care and stated that its fall and these rodents are looking for some place warm. I'm in Michigan and the week it happened the temperature was still in the 80s. Not to mention we live in a concrete subdivision with very little trees and vegetation. FCA customer care closed my ticket immediately without even calling me back, just an email. They claimed the dealer said it outside influence and that's that! I re-opened the ticket and asked to talk to a supervisor. The supervisor called back 2 weeks later and said there's nothing they can do and closed the ticket again. She claimed it was company policy and she can't change it. They bottom line is *************************** does not stand behind their product or care at all about a dissatisfied customer. I will never purchase another ********************** product again, and I will be spreading the word.

• Review fromT. T

  Date: 10/03/2022

  1 star
  Zero Stars or Less! Do Not Buy Jeep!I had not owned a new vehicle in 30 years. I purchased a 2019 Jeep ********************** X in December 2019. A week after purchase, the vehicle broke down. I took it back to the dealership and called the manufacturer FCA about the problem. The dealership could not figure out the problem. Even with FCA involved, I did not get my vehicle back until February 2020. Since, I have had the same issues reoccurring with the vehicle. Took it back the dealership many times and still did not get the problem resolved. Taking is to a new dealership and still cannot get the problem resolved. I have had FCA customer service involved with the situation many times and still cannot get vehicle fixed. This has been going on for 2 years with no resolution. FCA customer care seem to be just giving me the run around. If you stand by your product and you cannot resolve the issue with your product; then replace it or repurchase it from the customer. Do not make the customer keep jumping through hoops. FCA customer care, stop closing case file before you are sure the product is fixed! Talk to the customer and stop calling when the customer has given you the best times to reach them. Time is precious. I cannot keep going to the dealership over this. This is Ridiculous!

• Review fromAnjum B

  Date: 09/25/2022

  1 star
  Horrible service!!! Faulty vehicle and I bore the cost, and frustration. I bought my new Jeep Wrangler 7 months ago from ******************* Jeep dealership in *********, **. First time Jeep customer. Spent $50K trusting that *** be ********************** has come a long way to give the customer service a 50k vehicle deserves. I was driving on the freeway last week and all of a sudden I see the heat indicator go to red. This Jeep has been only 7k miles driven and never been to off-roading. I stopped the Jeep on the side of the roadway and looked in the front and the coolant is gushing out. I somehow got home by driving real slow, stopping 20 times along the way. I get my Jeep towed to the dealership. So much for ************* I got charged $75 to get it towed here. Then I was informed on the 2nd day that there is this problem with the Jeep from the factory install where a bolt has backed out from the Coolent tank and that they will fix it today. I find out that this issue has come multiple times but Jeep will not do a recall. Even at the risk of engine heating up and seizing. Anyways, the repair goes on for three days. When asked if I can get a loner vehicle, they refused that they didnt have any (pretty sure they had a few but refused). When asked can you get my vehicle to me after 4 days of frustration, the dealership said no. I had to get a ride from my friend to get my vehicle. They used up quarter of my fuel tank and didnt care to fill it up to the level it was sent to them. The worst service from any dealership in Portland metro region. Im so disappointed that within 7 months of a new vehicle purchase, there is an issue with the vehicle - I ended bearing the price, inconvenience and frustration for it. I strongly advice never to go to this dealership. Service ***** and Im generally disappointed with the lack of care for the customer by ********************** and ************* No one was helpful.

• Review fromKatherine S

  Date: 09/23/2022

  1 star
  Worse customer service experience of my life. I did not have my 2020 Chrysler Pacifica for over 6 months. I was told to get a rental by a supervisor and that I would get reimbursed. The supervisor even put that in the case notes. My van is back and I am being denied the reimbursement. Even more so, I have been promised numerous call backs. I was told from an agent that I was being IGNORED on purpose. I have called/emailed atleast 15 times in the past week. NO ONE CARES. I wasted thousands of dollars and hours of my life. Disgusting excuse for a company.

• Review fromMara H

  Date: 09/12/2022

  1 star
  My ex-husband died unexpectedly at a young age this ********* had used his ************* 401K up until now to purchase his vehicle at the end of 2021. He had less than 1/3 of the total vehicle's worth left on the auto in a loan w/ Chrysler Capital. The only way we knew there was a remaining balance is when Chrysler called his phone when he had missed his monthly payment. They refused to speak w/ any of his family members regarding payments or payoff until they had received a copy of his death certificate...Well, COVID had put a 6-month+ delay on receipts of death certificates in our ********* explained that & attempted to make arrangements for payments &/or payoff EVERY time they called to no avail. We sent death certificate immediately on receipt to the company via e-********** & then were told that we were responsible for late fees & past payments w/ interest up through now. When my teen daughter called, she was rudely spoken to & bullied on the 1st call that she was attempting to negotiate a payoff. On the 2nd call the next week when we just barely scraped up enough to cover the principal balance in good faith to pay the loan off, my daughter was rudely spoken to again so she requested a new rep, the rep put her "on hold" but she wasn't aware she came back on our call & was rudely talking about her & was telling a co-worker that my daughter just wanted to pay "whatever she felt like paying" (with tone like we just had the $ & didn't want to pay) & wouldn't transfer her. When the rep realized, she put her on hold, (btw I was on all calls) transferred the call & the new rep would only remove late fees. We were told we were still responsible for all interest/fees from the time he passed until the time they would actually speak to us (8 months in total). We tried to find out how much he owed & would have made arrangements for payoff the month we found out about the loan but the company wouldn't even speak to us so now we had to pay $1000.00 more! NEGATIVE STARS!!!!!

• Review fromMichael B

  Date: 09/08/2022

  1 star
  The customer service is awful. I signed up for a package paying $259.80 not updating my vehicle info. They could not figure out how to fix it. Since CS was overseas the phone delay was impossible. I was talking with the supervisor and she kept asking if I was there. Well frustrating as it was I had to cancel.

• Review fromAdam H

  Date: 09/01/2022

  1 star
  My Uconnect has issues speakers go in and out sometimes no sound at all ridiculous and call them from one person to the other giving everybody the same exact information just ridiculous I don't know why in the h*** we stop dealing with ***** now we got to deal with all these people that don't know what the h*** they're doing and this is the outcome of it literally f****** people to death and charging them money for it

• Review fromELIZABETH M.

  Date: 08/23/2022

  1 star
  I purchased a 2017 Dodge Charger brand new from Dodge on August of 2017, on June 4, 2021 the engine locked, I had to get it towed to the dealership at All American Dodge, I had to file a claim with FCA on August of ******************************************************************* September the claim was filed it took literally a month for me to get any answers after the claim was filed, I never received a denial letter or any information from MVP why my claim was denied, according to them it was for water intrusion but nothing that proves it was water intrusion since the car has never been through water, I had to file a claim after that with my insurance my insurance came back and denied the claim due to mechanical issue, they event sent me a denial letter, I contacted MVP to let them know they said the dealership had to file an Appeal on my behalf to reopen the claim, it took 2 weeks after the dealership filed the appeal so MVP can send an email to the dealership denying the appeal no explanation nothing even after the denial letter from my insurance was submitted to them, this happen in January of 2022, nothing was done I contacted my insurance aging letting them know that MVP denied the Appeal, I had them reopen the claim, they sent another adjustor which he denied the claim saying again it was not water intrusion it was a mechanical issue, I had to file another claim with FCA in July, it was a waist of time because essence the representative that was helping me did nothing, never responded to my emails, I even sent her the denial letter from my insurance all she did was just close the claim, until today I have not received any kind of documents from MVP or FCA explaining why the claim was denied or proving that it was water intrusion. I have been getting the run around with them, it sounds to me that they do not want to fix my car, my car has been sitting there for over a year and I'm still paying with the extended warranty.

• Review fromMike M.

  Date: 08/10/2022

  1 star
  My 2022 ram has had Uconnect issues since the day I got it (phone connectivity goes in/out, once it happens the truck needs to be parked, shut off, and you need to walk far enough away with the key that it completely resets) my Bluetooth has a 3 second delay so its impossible to have any sort of phone conversation and my gps goes out but still has control of my phone so I cant even use it as a backup because it wont show the map Ive been in touch with Uconnect support since day 1 and built a case with them (4 month ago).. as of now my truck is at the dealer because they finally found the problem theyre telling me theres a software update that needs to be done and the dealer knows all about it.. well I just got a call from my dealer after an hour that they have no idea what theyre talking about and the cant find any issues.. I literally dont want my truck anymore.. absolutely ruined my experience of buying my first new truck. I should have never went with ram. Total mistake. Uconnect is absolutely the worst in car entertainment on the market..