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Business Profile

Talent Listing

Nine9

Headquarters

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BBB Accredited BusinessNRRated by BBB

This business has 1 alert

Complaints

This profile includes complaints for Nine9's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nine9 has 56 locations, listed below.

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    Customer Complaints Summary

    • 105 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited texts about some casting call scam: ***** to be an extra or a speaking role, I want you to attend a Virtual Open Call. I have tomorrow at 11am or 3pm free. Which one is best for you?

      Business Response

      Date: 04/05/2024

      You are receiving text messages as we have a record of you previously filling out an application expressing an interest in modeling and/or acting. You previously responded to texts sent scheduling several appointments that you no showed for. We understand everyone's lives are busy, which is why you have received follow up messages looking to reschedule you. I checked your application and do not see you sent in a request to not be contacted further. I've went ahead and removed your application so you will not be contacted any further per your request. 

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has repeatedly contacted me about working with them. I repeatedly asked them to remove my contact info from their system. I can say with certainty that this company is 100% a scam. I work in the entertainment business. This company uses false promises of work as an actor or model to lure people into paying 500 dollars up front and 40 dollars a month to be represented. Which is completely against the law in ********** and ********. The work they do get their clients or auditions are free to find on legitimate casting websites. This company is predatory.

      Business Response

      Date: 04/01/2024

      Our records show you responded to a text sent to you regarding your application asking what this is for. After receiving the response answering your question, you asked to be removed from contact. Your application has been completely removed from our database and we have not contacted you since March 28th, 2024. All of our services are outlined during the virtual open call talent attend, which includes proper pricing which is $99, not $500. As stated in this response, we will not contact you any further per your request and wish you the best.

    • Initial Complaint

      Date:02/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My social media provided an ad to be an extra in Cobra Kai in a virtual casting call. When I got on the call, it was a thinly veiled sales pitch to sign up for a talent service that charges a setup + recurring fee. It was a total waste of my time and had me get up early on a day off for it.

      Business Response

      Date: 03/05/2024

      Thank you for reaching out regarding your recent interaction with a member of our team. My apologies the call was not what you were looking for at this time. The virtual open calls we have daily are designed to be informative regarding what services we offer talent that are looking to get into the industry. I show your application as been removed per your request via text message after attending a virtual call on 2/19, so you will not be contacted further. 

      Customer Answer

      Date: 03/05/2024

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      [You must provide details of why you are not satisfied with this resolution. Please type details here:]

      My complaint is regarding the ad being misleading.  The response expalins what happens on the calls which I'm aware of and why I complained.  Without changes to the advertisement nothing meaningful is being done.  Just like on the call.


      Regards,

      *******************************

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Nine9 claims open casting call, then fails to provide service or information to follow up, leading many adults and kids astray throw a Zoom driven phone call selling a Talent workshop/portfolio development service for a 100 USD. I personally asked for information and attended a mass interview on 2/9/2024 attempting to secure a spot on an Advertised Open Casting call for Stranger Things Season 5 Extra character audition spot to see a "closer" type lady who is just trying to collect 99 dollars per guest to again a Workshop/Portfolio creation company that completely evaded my question regarding more information needed, regarding the Stranger Things casting call. After alerting the hostess that I wasn't interested in subscribing to the service (because I applied for a casting call, not a portfolio development/talent workshop service) the group was alerted of my question, and the hostess removed me from the Zoom meeting without answering my question (because she is there to close these malicious sales, and not provide direction).

      Business Response

      Date: 02/27/2024

      Thank you for reaching out. My apologies that the virtual call you attended was not what you were looking for at this time. Our virtual calls are meant to be both informative and transparent regarding our services and company. I looked up your application and was not able to see any questions asked within the communication via text with our representatives. Please reach out to be directly at ********************************* with the questions you were looking to receive answers about during the scheduling and zoom attendance and I would be more than happy to assist further. Thank you. 

      Customer Answer

      Date: 03/07/2024

      The business did not address the complaint, and is requesting to leave the site to continue conversations. They have also tried to do a shady work around in text and video conversation as the agent answering is not the closer that i spoke to in the Zoom Casting Call, they will clear as day not have access to the logs of the call holder, as they are two different people with no communication with each other. Please respond back with what would be considered sufficient proof, i wish to follow up with any and all information i can provide to get these guys to show some accountability for their actions.

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been receiving unsolicited sms from someone purporting to be *** with Nine9. Todays sms: I asked what company was contacting me and got this response: I'm *** with Nine9. We're an entertainment company that connects *************** with projects locally and nationwide. Which time can you attend?

      Business Response

      Date: 02/21/2024

      ******************* application has been removed per her request on 2/5/2024. We have not contacted her any further after her request was submitted and wish her the best in her endeavors in the entertainment industry. 

    • Initial Complaint

      Date:12/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had first seen their add on ******** then got an email from them about having modeling and casting calls and service's then sent a text about open calls via zoom after the presentation it would only be ***** dollars but tried to pull out 100 dollars numerous times and cleared out my account

      Business Response

      Date: 12/11/2023

      Thank you for attending the virtual open call with our office manager ***** on November 22nd, 2023. The sign up form that is provided during the virtual open call outlines that the start up fee is $99. I show that you submitted this form 3 times, however, no payment/fee was successfully processed. If you received a bill from your financial institution showing a fee was debited, please contact me directly at ********************************* and I can assist further. Thank you. 

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never got back to me or **** did a thing

      Business Response

      Date: 12/01/2023

      Thank you for reaching out regarding your experience with Nine9. My apologies you did not hear back regarding any issues with our services. I've tried to location any emails or texts from you but have not had any luck with the information provided. Please forward me any emails or texts sent to ********************************* and I will resolve this for you. Thank you and I look forward to hearing from you.

    • Initial Complaint

      Date:11/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This week I applied to an ad about casting for a Paxlovid commercial. Usually the castings that come from this email list are legit so I applied and turned in my video. Before I even uploaded my video I got a note saying to sign up for a quick ***** minute Zoom to get information about the shoot and it said other potential cast members would be on the same zoom. I thought they were going to discuss this specific commercial casting and they ended up talking about what amazing bookings they book for ranging from modeling to acting, voice over, etc. They directed me to a link to then pay $99, with a $34.99 monthly fee. I immediately hung up. Thanks for wasting my time.

      Business Response

      Date: 11/28/2023

      Thank you for your feedback regarding your recent experience attending one of our virtual open calls. The virtual call is designed to be informative to ***************** by providing them with a thorough company overview so each person can decide if our services are right for them and is not as an audition for one specific project or role. I apologize the virtual call was not what you were looking for. If you are ever curious about hearing more about our services, please email me directly at ********************************* and I would be more than happy to assist.  Thank you. 

      Customer Answer

      Date: 11/28/2023

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      This isn't what happened.  I wouldn't have signed up to a virtual open casting call. I only apply to specific roles or shows.  You phished me from a Paxlovid casting call. 

      Regards,

      ***************************

      Customer Answer

      Date: 01/25/2024

      Now theyre just texting me the same text every week since they now have my phone number. Very annoying that I see other complaints about this agency that say the same thing. 

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered the call in good faith hopin this wouldn't be another acting/modeling scam and more specifically **** offered an audition for the casting call of the game of thrones spin off show and instead I listened to about 15 minutes of a scam asking to pay $99 to make an acting and modeling profile. What's more it was going to be asking me to pay money rather than the normal rate an agent is supposed to take from your earnings.

      Business Response

      Date: 11/20/2023

      Thank you for your feedback regarding attending the virtual open call you scheduled for November 7th 3pm EST. Our virtual open calls allow talent the opportunity to hear all about Nine9's services so interested models and actors can decide if our services are right for them. We are not an agency and do not market ourselves as such. We understand our services might not be best for everyone and apologize the services were not what you were looking for. Thank you again for your feedback. Have a great day.

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ITS CLEARLY A SCAM ITS BEEN GOING ON SINCE **** WHAT ARE YOU DOING WITH YOUR LIVES

      Business Response

      Date: 10/05/2023

      We have been in business since **** helping talent get into the industry with our services. My apologies that after attending the virtual open call scheduled you have decided that these services are not what you are looking for. We understand each persons journey is different and what works for others might not work for you. If you are ever curious to hear more about how our services can benefit you in your personal journey, please reach out to me directly at **************** Thank you and enjoy your day.

    Nine9 is BBB Accredited.

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