We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Priority Waste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 87 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This trash service is not picking up my trash and they are not answering their phones. The wait time for a phone call is hours and if you press one to leave a number no one follows up. ************

    Business Response

    Date: 10/10/2024

    Hello,

    We are currently experiencing a higher-than-usual volume of calls and are actively working to reduce wait times. Your patience and understanding during this time are greatly appreciated.

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The city of ************** has a contract with Priority waste. Every week without fail, the miss my house and i have to call to get picked up yet they send me a bill every quarter. I get my garbage cans are blue and so they think its recycling instead of garage. So i told priority if thats the issue then give us your hello bins so this doesnt continue every week for the last 4 months. The garage company comes back to pick up but not on the scheduled day. I dont understand, if they cant figure out the blue bins then all residents should have yellow bins that they give out. I should not receive a bill if i have to call for pick up every week. And the city is no help either.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Priority Waste took over the garbage collection service for our residence from *********** on July 1, 2024. Over the next 6 weeks, Priority Waste never picked up our trash on the scheduled date. They were either 1-3 days late on three of the weeks and never picked up garbage on the other three weeks. They only picked up recycles once in the six weeks. I called them repeatedly to request a trash pick up, but rarely got through to someone to talk to as the wait would exceed two hours. On August 12th I sent an email to the address the agent provided me to request my service be canceled and to obtain a refund. Since they only collected garbage on 3 of the 13 weeks that I paid for, my refund should be $82.95. I am requesting your assistance in getting my refund. I have now sent them three emails to the address that I was given to request the service cancellation.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Priority Waste has neglected to pick up trash in my condo complex for 7 days and the trash is still currently sitting out at the curb today (9/10).This is now a huge ***** and safety issue with rotting trash sitting on the curb for an entire week now. There has been animals ripping through the bags and throwing it all over the road and it is now starting to have a very unpleasant smell that is leaking into the houses from the curb.There is an elementary school in our neighborhood and my daughter and other children have to walk past giant piles of trash everyday going to and from school.I have made serval attempts to contact Priority Waste with no success. Every time I call and ask for a supervisor, I get pushed to an answering machine and never get a call back. They are being very unresponsive and does not seem like they care or are even wiling to solve this situation when it is their job to pick up trash.Each day the trash sits at the curb this becomes a bigger and bigger health and safety issue.This needs to get resolved immediately.I have reached out and made a complaint with the Michigan health department, Oakland county health department as well as the Novi health department.This is unacceptable and Priority Waste needs to be held responsible for this huge waste issue that is causing health and safety problems.Please follow and let me know that you have received my complaint and will be following up with Priority Waste to inform them of this on going issue and force them to clean up their mess.***** ***** *************

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a resident in *********, we have been having constant problems with trash removal. It has been over a week now and continue to get no answers or no correction to the problem. This is now becoming a health situation due to countless animals attacking at night. .... this is unacceptable!!!

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Checked website to see in trash services changed since priority waste took over. Placed mattress at curb like instructed on Priority wastes web site.They did not pick it up. So I called priority waste and they stated they would pick it up, just leave it out, so I did. Next week they did not pick it up. I called again and they stated they will get it. The next week it was not picked up. It's been at my curb for 3 weeks. Each call to priority you will wait 25+ minutes for no solutions.

Priority Waste is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.