Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6045 Dearborn, MI 48121-6045

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  1 American Rd Dearborn, MI 48126-2701

  

Review Details

• Review fromNick P

  Date: 05/27/2024

  1 star
  I agree with ****. I was told I was buying a NEW Black Label Navigator. I've owned 6 Lincolns in my lifetime and this purchase has been the biggest disappointment. The Black Label I purchased was supposed to have the full warranty and the specs for towing were incorrect. I was also misled by sales. While dealerships are independently owned, if Lincoln puts out a program like Black Label... the dealerships should be committed to delivering on the program and have the proper specs for selling the vehicles. The vehicle I bought was a '23 demo with 0% and full black label warranty and benefits that could tow 8300lbs. Come to find out after the purchase, the only thing true was the year of the vehicle, the low mileage, and the 0%. Some dealers say they don't even have loaners so how can they honor the Black Label benefits? Its just the top of the line navigator with special branding and false promises to charge another *****K. Crazy and disappointing.

• Review fromADAM E

  Date: 05/06/2024

  1 star
  this vehicle is in the shop and the **** Store will not do the recall even though its says its a safety issue right on the **** website .***************** miles ******* 6R80 sudden transmission downshift powertrain control module programming Recall Incomplete Campaign/NHTSA#**S07/**V075 Issue Date 20**-02-12 Description On your vehicle, an intermittent failure of the output speed sensor (oss) in the transmission may result in an unintended downshift to first gear.Safety Risk An unintended downshift into first gear can cause an abrupt wheel speed reduction, which could cause the rear tires to slide until the vehicle speed slows down. This condition could result in a loss of vehicle control, increasing the risk of a crash.Remedy Ford Motor Company has authorized your dealer to reprogram the powertrain control module with software that will prevent an unintended downshift into first gear in the event of an intermittent oss failure. This service will be performed free of charge (parts and labor). F-150 3.5L, 5.0L, and 6.2L vehicles: Ford Motor Company is working as quickly as possible to develop the software for this repair. When the software become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). The software is anticipated to be available by late 2ND quarter, 20**.Next Steps Contact your local dealer and schedule a maintenance appointment. To find your local dealer, use the "find a dealer" feature below.Customer Satisfaction Programs **Transmission molded leadframe extended coverage *****************************

• Review fromDavid P

  Date: 05/02/2024

  1 star
  **** is the worst company on the face of this earth.They pretended as if they were going to help me with financial assistance when my 2020 F150 transmission gave out at ****** miles told me to rent a **** truck and they would reimburse ***** a day.Well it was taking so long for dealership to look at the vehicle and was up to ***** in rental out pocket.I could not keep renting i told dealership to put in a new trans and payed ***** they had it in and back on the road in 2 days.Turned in rental asked **** to help with rental expenses and thats all since they sent me in this direction otherwise i would have taken the truck to a different shop and payed ***** for a new ****** trans and would gotten it back in a day and saved on rental.**** finally told me they would do nothing for me.So if they told me this up front i wouldnt have to played there game and instead of spending ****** dollars for a trans it would have cost me 6,000.I only wanted them to help with rental expenses i would pay trans expense.If i kept going on with the rental truck I could have owed ****** or more just in rental fees.The dealership informed me that it was going to be another month before they started the process of tearing down the trans and diagnosing the trans no telling how long that would have taken much less putting it back together.Then if i had waited on **** they could have told me they were not going to help pay anything.Where would i be then my guess is probably ****** in rental and ***** in trans out of my own pocket.who can af**** **** companys pretend help? They really dont care about there consumers come on **** step up and stop playing these kind of sneaky little games with your customers and costing them money that they didnt have to spend.

• Review fromNickolas B

  Date: 04/18/2024

  1 star
  Multiple attempts to contact corporate with no response. Trying to address manufacturing flaws during a pending recall.

• Review fromjonathan f

  Date: 04/01/2024

  1 star
  I live near the ************** dealership. They have tow trucks. They had me call **** roadside. I waited 3 hours to get a tow truck that did not know how to tow the car. ****** complained because he had just washed his truck. Told me that he wished I had not called. Could this day get any worse. Oh yes. The dealership will not honor my $$extended warranty for the fuel pump module, which shorted out due to some rain or a puddle. I dont understand. I will have to call someone else to tow the car to a mechanic who is not a *****. Not happy with **** dealer. Not happy with **** roadside service. Not happy with **** service department. Not happy with ****.

• Review fromGary R

  Date: 04/01/2024

  1 star
  I was on the waitlist for a **** f150 lightning for 2 years and received delivery in February 2023. Within 6 months of delivery **** began dropping the price significantly. I purchased the truck for 96k and because the purchase price of the vehicle was above the 80k **** I was not eligible for the ** tax incentive. Now the price of the same truck is below the 80k **** meaning I would have been eligible for the 7500 dollar tax credit. In addition, the truck has not lived up to the advertised mileage range by a significant amount and the paint has begun flaking off on the door handles, near the moon roof and the bumper. I contacted **** about this and they told me there was nothing they can do. I purchased this truck just over a year ago and when i requested a dealer trade in they offered me 47k, I still own 82k on the truck. This was the worst car purchase I have ever made and this is my 4th **** vehicle I've purchased in a row. However, this will be my last **** vehicle. At a minimum, I think **** should at least make me whole on the 7500 dollar tax credit. I truly regret making the purchase and being a loyal customer that committed to the order 2 years before the truck was available.

• Review fromsandy w

  Date: 03/27/2024

  1 star
  I purchased a 2016 **** Escape 2 days ago just to find out the **** features are no longer supported by the company. They only support model year 2017 or newer. Can't use any of the hands free phone or apps with an Android phone. Contacted **** customer **********************. Response was we will log your concerns. This car only has 96K miles on it and 50% if the attractive features are useless.

• Review fromJames S

  Date: 03/14/2024

  1 star
  I have owned 6 ****s in my life, and bought a 2023 **** Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with ****'s customer ********************** and related policies and processes have left me speechless and rethinking my position of using **** products going forward. I got the truck towed to the nearest large **** dealer, which was **************************. I was told there would be no loaner, that I had to get **** to authorize a rental. After several back and forth discussions, **** authorized a rental - but I had to find it and it had to be a **** vehicle. 2 days later I located the elusive car to rent -as it seems a lot of rental agencies have moved away from the **** platform. I had to pay for the rental upfront - and **** was supposed reimburse later.Poor communication, a single-skilled replacement mechanic, numerous other "engine replacements in queue and constant delays resulted in it taking 6 weeks to get my truck back. Imagine if I had to rely on said truck for my income - as the rental reimbursement limit certainly wouldn't have paid for a truck.Then came the rental reimbursement, where I had to deal with a customer advocate and the dealer to get moving. A month later they cut a check, but 3 weeks after they said they cut the check I asked as to where it might be? The customer advocate said to "wait for it." I called the dealer (who cut the check) and they said they sent it to an address where I lived when I was a kid??? Evidently they googled my name and sent it to the first address they found, despite having all of my provided information at least a dozen different ways?Still waiting for a check...and I will state unequivocally that I will not be buying a **** product or supporting **** products in the future. Its sad that one the best companies in ******* has devolved.

• Review fromAngela V

  Date: 02/29/2024

  1 star
  This Business is absolutely horrible and they do not stand behind their products and vehicles. Very poor customer ********************** and very non compliant stay away from **** vehicles.

• Review fromGeorge C

  Date: 02/25/2024

  1 star
  I believe Ford Motor Company does not stand behind their products. For the past 5 months I have been dealing with an oil consumption issue known to be problematic on 2018-2020 **** F150 trucks equipped with the 5.0L V8 engines. My truck goes in every 2 weeks to Willowbrook **** to have oil added to the engine. This is NOT normal! When I asked how long this process must go on for before a determination is made to replace the engine I wasn't provided a clear answer. I have spoken to service writers, ASE **** master-certified technicians as well as the service director. In addition, I have even emailed the *** of Ford Motor Company and he never responded. This engine is obviously no good and needs to be replaced. I have heavy documentation as well as Willowbrook **** concerning this issue. **** needs to do the right thing by standing behind their products and replace the faulty engine.