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Business Profile

Internet Services

Speedconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.

     

    BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.

Complaints

This profile includes complaints for Speedconnect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speedconnect has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was being charged $52.90 until recently, ***** was $184.90. I e mailed SpeedConnect with my decision to disconnect and change to Spectrum. This was on April 27. Now I am being charged for 2 months plus late fees. SpeedConnect claims my service was still active. How can I have 2 services at the same time? I was unaware I could not cancel via e mail. I don't think I owe anything at this time and find this totally unfair.

    • Initial Complaint

      Date:02/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2022 our service went out due to a satellite issue in *********. After weeks of no service I was informed on 7/7/22 that they would not be able to fix the tower and I would need to find a new provider. I had mailed in a large chunk of money to pay ahead on my bill. For over 6 months now I have been trying to get a refund and recently found out that they completely closed the location in ***********, ** without notifying any of their customers. Every time I call I can never get anyone to answer the phone. I have to call multiple times and go through the tech department. I have sent emails that are unanswered and left multiple voicemails that are never returned. I am waiting for a refund of over $400. The runaround is getting out of hand.

    • Initial Complaint

      Date:01/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had internet service through Speed Connect for two years. In early September there was a network outage and we no longer had internet services. Speed Connect assured they were working to fix the issue so I paid my bill of $53.90 on Sept 10, 2022. I kept calling for updates and again was assured the problem would be fixed. I again paid $53.90 on Oct 4. A few weeks later Speed Connect admitted finally that they were no longer servicing our area at all and I must find a new internet provider. I have called them several times requesting a refund for the two months I paid for when I did not have service. They tell me that it has to ran by a supervisor and my refund will take 3-5 business days. I've been told that twice now and I feel like they're lying to me as they have done for several months now. I just want my refund back for the months I paid for that they did not provide me service. At this point I am owed $120 and some change. It was not a donation to their cause and I would like it returned.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SpeedConnect charges a monthly rate for providing internet connectivity, and fails to provide that connectivity in any reliable or useful way. 75% of the time we had no internet at all.SpeedConnect does not respond to lack of service complaints and does not resolve technical issues that prevent internet connectivity.SpeedConnect frequently sends overdue **** notices for bills that have already been paid.

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Speed connect is charging me monthly for an internet service I can hardly use. It has been sub par for the last 10 years and recently I cant even use it

    • Initial Complaint

      Date:08/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ******** performance has been very poor for the past several weeks. I called this company back then and they were supposed to call me back as to why the performance isn't up to the promised speed rate. Not only did I not receive a call back from them, but they no longer answer their phones to field any future complaints. I also filled out an online form with my concerns and never got a reply back. This company has no accountability and I will not be responsible for any early termination fees if I decide to go with a different ******** Service Provider.

    • Initial Complaint

      Date:07/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SpeedConnect could no longer provide service to my area in early to mid April this year because a tower went down. I have a $93.75 credit on my account. I have been calling on and off since that time. I have been told that the supervisors are too busy to take calls. I have been told that the check had been sent out more than a month ago. I have been told that they are looking into it. Accounts Payable was going to call me back the next day a month and a half ago. Last couple of days person answering phone has told me that **** and ****** are looking into it. I have called twice more. The person on the phone said they are noting it and nothing happens. No call back ever after nearly 3 months. There is nothing to look into. I have a $93.75 credit and no service with them. There phone number is ************. Good luck.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We came home from vacation to spotty internet. Out son who watched the house said internet was down while we were away. We called tech support to resolve the issue. They had us unplug everything and wait 5min and plug back in. Then ran a test. They said it was an issue on their side. They then explained they do not have a technician in our area and they will be canceling our service and refunding our money. I want my full month's payment back, and would like to see some of our start up for a new service covered as we had been customers for about 10 years and a pilot home for their start ** for service in our area. We are very upset they treated us like this.

    • Initial Complaint

      Date:07/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally made an overpayment on an account in December 2021. I contacted SpeedConnect within days of this mistake overpayment, and they acknowledged the fact that they received the payment and stated they would issue a refund within 2-3 weeks. I have not received the refund and have reached out numerous times, phone and email, for the past 6 months and the issue is still unresolved. Recent attempts have been ignored.

    Speedconnect is NOT a BBB Accredited Business.

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