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Business Profile

Internet Services

Speedconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.

     

    BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.

Complaints

This profile includes complaints for Speedconnect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speedconnect has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom has been without internet for almost 20 days now. When I try to call them during their regular business hours I'm told the office is closed. When I try to call local offices the lines are busy. I have also tried emailing them and have received no response. This company doesn't care about leaving its customers high and dry.

    • Initial Complaint

      Date:07/26/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My internet company has disappeared, I didnt pay the bill cause I havent had internet, I received a bill with late fee., I paid it and check has cleared.There is nobody there so for 6 weeks we have no internet. There is nobody to talk to just a recording, I have also tried to go through sales department.The number listed is ************

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      internet has not worked for two days now tried calling local number {208} 529 **** says its close anytime of the day that i tried to call so called bbb they gave me another number to call ************** and the same thing happens the machine said they are having difficulties and then phone hangs up. they take out bill the first of every month and its direct pay so would like to figure out what is going on before then.

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to call them for a week now. Goes to a message saying office is closed. I have called at all different times of the day. Internet went out at 10 pm on 7/23/23 and has not come back on. Cannot reach anyone!!

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get in touch with Speedconnect address:: ***********, ** ********** phone number: **************. Their phone service has 3 options for contact (sales, billing, & technical support) and when I select any of them during normal business hours (M-F 9am-7:30pm) the message tells me that their offices are currently closed. There is not an email or chat option only a mailing address in another state. I have been trying their phone number for over a week to cancel service and I see that they have my account down for another billing cycle. I need to get in touch with them to cancel my service.

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact Speedconnect about my internet service. When I contact them, it says they are closed. I have been trying for a week. They have not responded to my email, but they have sent me a bill. I cannot get ahold of any department.

    • Initial Complaint

      Date:07/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to discontinue service with these people. I normally receive my bill several days before it is due causing them to give me a late charge. In two instances over the last three years My internet was cut off after they said payments were not made on time a year prior. I sent an e-mail a month ago to have service stopped--no reply, just another bill with a late charge. I tried to contact their office *************). They will not answer or reply.

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have not had internet, wifi or TV since Friday 7/7/2023 at like 5pm. I have tried repeatedly to contact them by various ways, have had no contact from Speedconnect. At this point I would like to cancel my service and have them come and get their equipment.

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had been Speed Connect customers for many year and when we moved from our home in ************ to *********, ** we were still under contract with them so we had to stay. Fast forward about 5 years and lots of outages and lousy internet service we got fed up and called and cancelled. I cancelled in April 2023 after our internet had been completely out for at least 2 weeks at that point. I asked for an outage refund and it was denied because I cancelled our service. I said that wasn't fair because we paid for them to provide us a service and they were not able to so they should refund me. I asked to speak to a manager and they said she wasn't in the office and that she would call me back. It has now been 2 months and I still haven't received a callback and i have called several times again to see why. All they say is that they still see the ticket in there for her to call back but that me calling doesn't make her call back any faster. I don't believe that they intend to call me back at all. I told them to let the manager know that I am not giving up and will continue to call until I talk to someone. I paid for them to provide me a service and they weren't able to provide it so I should get a refund.

    • Initial Complaint

      Date:06/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer of this Internet business in October of 2022, when they suddenly stopped working. After a month of being patient, I was told they would no longer service my area. Since then, I have been waiting on a refund that never seems to be issued. When I contact them, I'm told, "It's in the final stages " I don't believe it any more. I know I'm not the only person in this situation. I want my refund of $75.90 back for the month I paid with no service. I don't care if the money is returned to my card, like they have said it will be, or sent to my home address. It's ridiculous that myself and many other consumers have been waiting for eight months for resolution. I'm tired of waiting while this company continues to do business.

    Speedconnect is NOT a BBB Accredited Business.

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