Business Profile
Collection Attorneys
Velo Law OfficeThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Velo law has garnished my wages and the total amount due is $1200.00 +. With the amount they have garnished so far just under $600.00. I have contacted them to reduce the amount they take out of my paycheck to $150.00 per paycheck (every other week) so I can afford to buy food for my family. My wife is on a fixed income and has roughly $80/month after her bills are paid. I have enough after the garnishment to pay monthly bills (car payment $350.00/month, house and car insurance $230.00/month, electric bill and gas ********** for the car. It is impossible to feed a family of 4 on $80.00/month I also have a $150.00 home improvement loan taken out from each paycheck.Business Response
Date: 07/10/2023
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).
Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.Customer Answer
Date: 07/11/2023
Complaint: 20235040
I am rejecting this response because:They are garnishing my wages. I am unable to buy food for a family of 4 because they are taking so much from my paycheck. I have been trying to get them to take less per paycheck to date they have taken $841.00 over 3 paychecks. $280.00 per paycheck. Maybe if they actually cared about the people, but no they only care about money. They don't live paycheck to paycheck like most people. Maybe if they did live paycheck to paycheck they would realize the struggles that most people have to deal with.
Sincerely,
*********************Business Response
Date: 07/19/2023
Our position remains unchanged.Customer Answer
Date: 07/20/2023
Complaint: 20235040
I am rejecting this response because:
I have sent multiple emails to them saying to please call me with the phone number included. I am expecting them to show up and explain to my stepsons why we can't afford to buy food. Do they care about people living paycheck to paycheck NO. They only care about themselves and money.
Sincerely,
*********************Business Response
Date: 08/02/2023
Our position remains unchanged.Initial Complaint
Date:05/02/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have completed the entire packet for this company to do automatic withdrawals from my checking account bi weekly TWICE. and this weel I received a garnishment for more than a 1/3 of my pay bi weekly> How is a person expected to eat , pay the mortgage etc. *********** failed on follow through back in July o 2022 and i am the one screwed!Business Response
Date: 05/03/2023
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).
Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.Initial Complaint
Date:04/03/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
account ******* I have a starting account balance of $1243.71 I made a payment on 2/28/23 of $75.00 (verification number 085922)I made a payment on 4/3/23 of $100.00 (verification number 004828)My balance is showing to be $1,440.00. It should be $1068.71Business Response
Date: 04/05/2023
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by Velo Law's clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not Velo Law's customer).
Unfortunately, under federal and state consumer protection laws Velo Law is not even able to acknowledge if a specific debtor is in our system.Initial Complaint
Date:02/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I owe **** to this company and they stole my whole entire income tax return and they refuse to talk to me on whether they are going to issue me a refund or not they stole my entire ****** state tax return I want something done about this illegal garnishmentBusiness Response
Date: 03/01/2023
********** Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in our system.Customer Answer
Date: 03/08/2023
Complaint: 19510255
I am rejecting this response because:There is no response
Sincerely,
*******************************Business Response
Date: 03/10/2023
Velo Law Office's response remains unchanged.Customer Answer
Date: 03/13/2023
Complaint: 19510255
I am rejecting this response because:Still have not got a response whether velo law office is sending me the 820 dollar credit to me or not
Sincerely,
*******************************Business Response
Date: 03/13/2023
Velo Law Office's response remains unchanged.Initial Complaint
Date:02/24/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they have refused every offer of a reasonable settlement added interest and other fees to the original debt and while implementing daily interest of 4% make office procedure so that you can't get any help with any request for **** business daysBusiness Response
Date: 02/28/2023
********** Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in our system.Customer Answer
Date: 03/07/2023
Complaint: 19492016
I am rejecting this response because:I had an account with them and have had my wages garnished because of them. I was paying my account when I made my first complaint. I have proof of both to prove I was a customer with ********.
Sincerely,
*********************Business Response
Date: 03/10/2023
Velo Law Office's response remains unchanged. The Complainant is not a 'customer' of our organization.Initial Complaint
Date:02/19/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a debt with NOCH, it was an on the job injury, and my job was supposed to pay for it. They didnt, until I fought with them for a year and ******** came into the picture. Theyre suing me in court, still, even though the debt has been paid since January 18th, 2023. They have been sent the check number by my former employer and they were CCd on the same email I was explaining the debt had been paid by my former employers insurance company. I try to call them, cant actually get through to a real person. And the couple times I actually have, they have been incredibly rude and cant give me any information about my own account. Extremely unprofessional.Business Response
Date: 02/21/2023
********** Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in our system.Initial Complaint
Date:02/02/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am FURIOUS and DISGUSTED to find out VELO ASSOCIATES PLC is lying on my credit report. I've never had anything to do with this company and they're breaking the law by falsely reporting to my credit file. The account number they're claiming, **********, is completely fake and they have NO right to be on my credit report at all.I COMMAND VELO ASSOCIATES PLC to give me PROOF right now of this supposed account. I want to see the original application, contract, note or anything else with my signature. If they can't produce it, those items better be removed from my credit report immediately. I won't tolerate this obvious violation of my rights and I expect a FAST and FAIR resolution.Also, I demand VELO ASSOCIATES PLC to send the validation documents to the BBB and to me via certified mail. I won't let them ignore me and I want IMMEDIATE action to restore my good credit. This illegal and unethical behavior from VELO ASSOCIATES PLC will NOT be tolerated!Business Response
Date: 02/03/2023
********** Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in our system.Initial Complaint
Date:12/06/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with VELO ASSOCIATES ************ OF OAKLAND ******** and do not have a contract with **** ASSOCIATES PLC or COUNTY OF OAKLAND ********. They do not provide me with the original application like I asked.Business Response
Date: 12/07/2022
********** Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in our system.Customer Answer
Date: 12/07/2022
Complaint: 18403223
I am rejecting this response because: this company is showing up on my credit report and is hurt my credit scoring they have stated that they cant even find me in their system so why is this showing up on my credit report it should be removed
Sincerely,
***********************Business Response
Date: 12/19/2022
Velo Law Office's response remains unchanged.Initial Complaint
Date:11/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** *** is a debt collection agency. I was issued garnishee paperwork to my employer. I have called REPEATEDLY prior to the case getting to the court system to get an explanation and payment plan submitted; 01/14/2022, 05/27/2022, July august until now. After the paperwork was filed with my employer on 11/23/2022 my employer called repeatedly as well. It took me six calls to get to an operator and unfortunately my employer has not gotten through. But I have a time limit? We cant get one simple question answered. I proceeded to ask her to explain to me what the garnishment paperwork meant. What I could try to do, if not something, at the least what needs to happen next. The paperwork is unclear. My employer has reached out to ******** via phone and email. I have already submitted the financial payment request. Payments have been sent. Still no answer. I asked the woman who was on the call to explain to me what I need to do with the payment schedule request. To which she said she was not going to repeat a second time. Then hung up on me. I REFUSE to try to repeatedly pay someone ****+ dollars and cannot get one decent human being on the phone for months to answer a question. Then to be hung up solely because I do not understand what she was saying is irrefutable. I want this case resolved and released.Business Response
Date: 11/29/2022
********** Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without upfront payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreement with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in our system.Initial Complaint
Date:09/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a garnishment at my business. Prior to this I haven't heard from this ordinal creditor in a year. This was settled (or told to me to be settled) in a bankruptcy. In 2017, a creditor told me for the first time this was not included in my bankruptcy and I settled for about 600 bucks. No matter what I do, this follows me and every year it gets sold and someone else says I have to pay it again. I spoke with **** and the young man was very nice. I sent in whatever I could quickly get together however I don't bank with citizens anymore so it would take 30 to 90 days to get financial records from 5 year ago. I was able to get access to an old email and search for words to pull up old emails. I called this morning to find out about the dispute and the young woman was so rude from hello. Wouldn't give me any reason why the dispute was turned down. I attempted to start asking how I can settle and just pay it and what I can do to prevent this from coming back in a year and someone else saying I owe it again. She said "I have other calls to make and I'm going to hang up now" I asked to speak with someone else since we weren't going to resolve anything and she refused. This is the industry standard in debt collectors. No help and rude. I will pay the debt but I need to know FOR certain, that this will be over with. I can't afford to keep paying this over and over and over again. I am also contacting ******* bank, FTC, and the court It wad handled in. Just because someone owes a debt doesn't mean basic respect and decency shouldn't be given and I will forever be grateful to the original man I spoke to for being understanding and polite.Business Response
Date: 09/29/2022
Velo Law Office is a collections law firm. Our main focus is debt collection accounts that are turned over from our clients/customers. Our clients/customers are collection agencies, medical providers, financial institutions, and other businesses that provide goods and services without up front payment.
After a full investigation of the complaint submitted and the individual submitting the complaint, our office has been unable to locate a client/customer by the name, address, phone, and/or email of the individual who filed the complaint.
All of our clients/customers are known and cataloged. In addition, prior to becoming clients/customers of Velo Law Office, all clients/customers are required to sign a representation agreements with our office, to which no representation agreement was located in the complainant's name.
We are only able to respond to complaints filed by ********'s clients/customers. As a collections law firm/agency we have many interactions with debtors or customers of our client (but not ********'s customer).
Unfortunately, under federal and state consumer protection laws ******** is not even able to acknowledge if a specific debtor is in it's system.
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