Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid them in full and have the receipt from where i paid online, they wont confirm my zero balance nor return emails and last check they still had a court date to *** me and my credit file hasnt been updated, i paid in full and want this updated and court date removed. i have set over 20 emails and left voicemails.

  

  Business Response

  Date: 03/03/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint wherein you indicate you have not had confirmation of your zero balance, received response to your emails, and your credit report has not been updated. In response to your emails, the firm attempted to call you on 02/15/2023, however we were unable to reach you. When you made your payment in full on February 1st, 2023, the firm received an overpayment of $16.92 and are currently in the process of refunding the money back to you. In the meantime, the firm has sent a letter stating that your balance is zero and the pending case shall be dismissed. Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of its client in regard to such, but we have sent notice to our client that your account has been paid in full. If you have any further questions or would like to discuss,please do not hesitate to contact our office at **************.  Regards,Stenger and Stenger, P.C.

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They hold a debt of mine, but they do not allow me to pay. I have tried over and over to make a second payment, but their phone system pushes me out to the que. This is all occurring while interest accrues on my debt.

  

  Business Response

  Date: 02/27/2023

  Stenger &Stenger, P.C. is in receipt of your BBB complaint wherein you indicate you are having difficulty making a second payment and calling in to our office. Please note that your former Citibank account with us has been paid in full, with a final payment received on October 31, 2022. At this time, the firm does not have any open files with regard to ****************. Additionally,if the firm is experiencing a high call volume, hold times may vary. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19432434
  
  I am rejecting this response because:

  My Equifax, Experian & TransUnion credit reports continue to reflect an increase in amount owed to Stenger for this said collection account. October is when I made my initial payment of $1,000 and I ATTEMPTED to pay the remaining $1,900 (or so), but have been unable to, hence my complaint. If they choose to identify my account as paid, they need to make it clear to the credit bureaus. Also, if it's showing as paid in full, please send me a form stating this and I can dispute things on my end as well. My address is ************************************************* 85024.
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 03/16/2023

  Stenger &Stenger, P.C. is in receipt of your rejection of our response to BBB Complaint ID: ******** wherein you indicate the account is still on your credit report and that you would like a paid in full letter. Stenger & Stenger will send you a letter stating a zero balance for this account.  Additionally,Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of its client in regard to such. If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And while it is understood that Stenger is not a credit reporting agency, they are a debt collection agency whom has the ability to (as does any other debt collector) to report that any debt has been paid in full/resolved.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization displays unethical collection practices and scare tactics. They threaten garnishment and job loss. Its criminal the way they speak to people. Then, once they receive a judgment against you, they try to extort payment for MORE than what the judge has agreed to. I have paid BOTH of my accounts in full and they have still FAILED TO PROVIDE the satisfaction of judgment paperwork to the courts. This place should be closed and formal harassment charges should be placed on them. I paid my debts, they are responsible for immediately letting the courts know and they have failed to do so. They have also failed to have my credit report updated as paid in full.

  

  Business Response

  Date: 02/16/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint wherein you allege unethical collection practices, threatening garnishment, collection on more than the judgment amount, failure to satisfy the judgment and update your credit report. We received your payments in full on January 30, 2023, and both cases are in the process of being closed down, and satisfactions for both have been sent to the court. Furthermore, we do not have record of threats on either file. The two calls the firm has on file for your accounts were reviewed and no threats of any kind were made. Stenger & Stenger is not a credit reporting agency and cannot speak on behalf of its client, LVNV Funding, LLC and Resurgent Receivables, in regard to such. Nevertheless, our clients will be updated with notice that these matters have been satisfied.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment plan with LVNV/ *********************************************** and because of inflation had missed some payments. I received a 15 day demand letter and have reached out and have to heard back yet to try to prevent this issue from going into garnishment. On another note the amounts listed on the demand letter are incorrect.

  

  Business Response

  Date: 02/08/2023

  Stenger &Stenger, P.C. is in receipt of your BBB complaint wherein you state you are looking to resume your previous pay plan and also alleged that the amounts listed on a demand letter are incorrect. Stenger & Stenger has not sent you a demand letter since September of 2020, and the document attached to your complaint appears to be a different document that was sent to you in December of 2020. The most recent correspondence Stenger & Stenger sent to your address was the notice of garnishment, which may be the document you are referring to. Any document you may have recently received may include costs and post-judgment interest, which may be why you see a different amount. However,to help resolve this matter, the firm is willing to discuss payments terms in lieu of continuing garnishment actions.  Please contact our office at ************** to set it up. Additionally, If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 19331723
  
  I am rejecting this response because:
  Thank you responding , Im sorry the notice of wage garnishment is what I was referring to.  Im not really rejecting the response but am hoping for clarification   I filled it out and sent in a money order for 710$ by *** with tracking number and signature required it was received Feb 9 th. I checked my account online and didnt see it was updated yet. I also sent in the copy of the form hoping that i can resume payment plans in lieu of garnishment that were 100$ each month. I have mailed and emailed the company and havent heard back. I usually am at work till 8 everyday. Will they be mailing or emailing me about anything to show they have received these items ? I appreciate your help. Thank you. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/15/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint requesting further clarification. Stenger &Stenger received the payment you are referencing. Furthermore, the firm agrees with the payment plan for the remaining balance in lieu of garnishment and will send you a letter outlining the proposed payment plan terms. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I appreciate your willingness to work with me.  Thank you again. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They garnished 1 pay check and never refunded the money even after the debt was satisfied, 3 months later and still no refund.

  

  Business Response

  Date: 01/05/2023

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated that you have not been refunded garnishment funds. Stenger & Stenger received the referenced garnishment check after we had closed the file as paid in full and filed the release of garnishment. As such, Stenger & Stenger did not deposit the check, but instead sent it back to the issuer. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C. 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18673937
  
  I am rejecting this response because: My job has not received the check back and because stenger and stenger started the garnishment I need to contact them for the funds, everytime I call I can not understand their employees because of a major language barrier and still have not received my funds back.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/10/2023

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint rejecting our response. Upon notification that your place of employment had not received and refunded you the garnishment amount, Stenger & Stenger attempted several calls to request that they void the check and return the funds to you; however, our calls were not answered. Due to this,Stenger & Stenger has since issued a letter to your place of employment requesting them to void the check and remit the funds back to you. Please note, that since the funds were never deposited to begin with, there are no funds to return from Stenger &Stenger. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C. 

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a letter from *********************************************** PC some months back. I emailed initially the following questions Who is the original creditor, and can i see my signature on file with them What was the original amount owed? How much of what you are attempting to collect is fees and interest accrued since they took possession of the debt?When I got no answer I started paying $25.00 here and there when I could afford it.I spoke to my attorney a few months back on another issue and brought this up , he suggested I not pay anymore until they can mail me all the information I requested for in 30 days. I feel that I have gone above and beyond what I needed to do and they took my money each time never did validate my debt thank you

  

  Business Response

  Date: 12/13/2022

  Stenger & Stenger, P.C.(Stenger) is in receipt of your BBB Complaint wherein you stated that you emailed Stenger requesting validation of the debt and did not receive a response. Stenger received two emails from you, one on March 17, 2022, and a second one on May 03, 2022; however, neither email we received included a request for the verification information referenced in your complaint. In response to the emails, Stenger attempted to call you on March 30, 2022, and on May 9, 2022,but we were unable to reach you. Stenger and Stenger will treat this complaint as your request for debt verification and will send you relevant documents regarding your account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C. 

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a process server stop and left a note in door first they told the neighbors all about serving me first before even putting in door. I didnt get any forewarning on this had been making smaller payment anyways finally figured out it was Strenger &Stenger trying to serve so called right away to pay off to stop the serve and they didnt know how to stop the process I have a special needs child that gets upset very easily so I thought paying it off would stop everything. I previously had tried to contact them and had no luck they wont even email you back or email a receipt of payment. Now I am stuck with a process server attempting to serve me and its paid in full. I would like the process server to stop ASAP

  

  Business Response

  Date: 12/02/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you expressed issues with the service process, and you would like it halted immediately. Stenger & Stenger has received your payment in full on December 2, 2022, and has requested its service agency to cease all service attempts. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C. 

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18491550
  
  I am rejecting this response because:
  It hasnt stopped plus gave my card over the phone and it wasnt process no notes were made on first conversation and it is paid in full now it needs to be removed
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/06/2023

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint rejecting our response. Please be advised that your account has been closed in our office as paid in full on December 02, 2022, a dismissal filed with the court, and a zero-balance letter sent to you. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 01/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Still do not like how it was handled and they need to get with their client and have them remove as negative on my credit report 
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Attorney has the wrong person. I've made over 20 attempts to notify this Attorney they are harassing the wrong person.

  

  Business Response

  Date: 11/22/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated that you have made over 20 attempts to notify Stenger & Stenger that they have the wrong person. Please note that Stenger & Stengers records indicate that it has not received any of said attempts or had any contact to date.  Despite the foregoing, Stenger & Stenger will set aside the judgment and will send you a letter with documentation & further information regarding this account for your review. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C. 

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled a debt with *********************************************** on 8/15/2022 as discussed, three payments of $304.00 and they're refusing to send me a paid in full letter or settled letter. I have called them and emailed them and no response.

  

  Business Response

  Date: 10/25/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated Stenger & Stenger is refusing to send you a paid in full letter despite calls and emails. While our records indicate that our office has not communicated with you by phone since June of 2022, we did receive an email from you on October 3rd requesting the paid in full letter, and the zero balance letter was emailed 10/21/2022. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C. 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18294944
  
  I am rejecting this response because this company also never notified the original creditors that the debt was paid off in August and they have been credit rating me delinquent ever since. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/21/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated Stenger & Stenger did not notify the creditor of your settlement resulting in a delinquent rating. Stenger & Stenger (Stenger) has notified its client that the account was settled, and the account is now closed with Stenger. As for when your credit report will reflect this, Stenger & Stenger is not a reporting agency and cannot speak on LVNVs behalf in regard to such. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C. 

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a judgement against me years ago/ I was garnished/ in 2019 paid the balance off at that time, I thought the matter was resolved until 2022 my income tax was garnished again, I have been in contact with the company ever month for past 4 months requesting a statement as to what was paid, I also sent a copy of the court filings , via registered mail and i have not received any information, This case was from ****/ I want to settle this matter but no one responds to my calls 4 emails, letters just demands money I paid off years ago. The statement from the courts is confusing / different amounts owed, The clerk at the courts said I should get an attorney, I am asking for correct information / company fails to provide and demands more money without any proof I owe any money

  

  Business Response

  Date: 10/21/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you expressed difficulty receiving balance documentation from Stenger & Stenger, and you believed this matter resolved in 2019 via garnishment. Stenger & Stenger did send a balance statement to your address listed in this complaint in July of 2022 in response to your requests. Please further note that you may call our office during business hours and get your balance information from a call agent or negotiate a payment plan or settlement to avoid the garnishment process. Regardless, Stenger & Stenger will re-issue a balance letter to your address. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.