Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************** filed to have my wages garnished in April. As soon as I was notified of this I called and paid my debt in full on 5/2/2023. As of 5/10/2023 I had not received a release of garnishment at my employer or home. I called *********************************************** and spoke with the csr that took my payment originally, he advised he put in for the release but it had not been processed for some reason, he would email for it to be expedited and a copy faxed as my employer was processing payroll. I have checked our online court document filings since and they have yet to file a release of garnishment, it is now end of business 5/11/2023 and still has not been filed according to the online court documents.

  

  Business Response

  Date: 05/19/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that this account has been paid but the garnishment is still in place. The garnishment release has been filed with the court and faxed to your employer as requested. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************* ARE DEBT COLLECTORS IN DECEMBER 2022 A DEBT I HAD TO ******** FINGER HUT WAS PAID IN FULL I HAD STATE LOTTERY WINNINGS AND THE ***** WERE TAKEN FROM THOSE WINNINGS A CHECK WAS ISSUED TO THEM BY THE *********** THIRD PARTY GARNISHMENT ***** ON DEC 9, 2022 THE CHECK WAS CASHED ON DEC 19, 2022 FOR THE ***** AMOUNT OWED ******* WHICH CLEARED MY DEBT AS OF TODAYS DATE THEY CLAIM THEY CANNOT FIND ANY RECORD OF THEM BEING PAID THE **** OF MI TREASURY **** HAS EVEN CALLED THEM AND GIVEN THEM ALL THE INFORMATION NEEDED TO RESOLVE THIS MATTER THEY ARE ONCE AGAIN ATTEMPTING TO GARNISH MY TAX REFUND FOR THE SAME DEBT THAT HAS BEEN PAID I AM BEING TOLD THAT THEIR ACCOUNTING **** HAS TO FIND THE CHECK IN QUESTION IT HAS BEEN TWO WEEKS NOW NO RESOLUTION HAS OCCURRED I WANT THE GARNISHMENT REMOVED AND MY TAX REFUND RELEASED. THIS IS JUST HORRIBLE BUSINESS PRACTICES AND IM THE ONE MADE TO SUFFER FOR THEIR INCOMPETENCE MY ACCOUNT WITH THEM IS THE LAST FOUR OF MY SOCIAL# ****

  

  Business Response

  Date: 05/16/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that this account was paid with a garnishment on state lottery winnings, but you are still being garnished. Our records indicate that Stenger & Stenger called you on 5/11/2023 and advised that the lottery garnishment check had been located, and that the account was closing as paid. The state tax garnishment will be released, and you will be sent a letter confirming the zero balance of the account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20046037
  
  I am rejecting this response because:I have been trying for the last 5 months for this company to follow proper proceeders I had a debt owed that was paid in full on 12/19/2022 no one could find my payment they finally located the payment but had already issued another garnishment to the state treasury **** which has my income tax refund on hold so I called to have the release of this hold sent to me by email so that I could send it to the *********** TREASURY **** which they should have done but did not IT TOOK THEM TWO WEEKS TO SEND A EMAIL and they send me a letter from their company that says my debt is paid in full which is useless so yet again I am waiting for them to properly process my account with the court so that I can be given a release of garnishment as explained to them this is wrong I am the only one one being disregarded by their actions this continues to be a we'll get to it issue WHY WASNT THIS PROCESS FOLLOWED WHEN MY PAYMENT WAS LOCATED I WOULD LIKE MY TAX RETURN RELEASED IMMEDIATELY THIS IS UTTERLY UNACCEPTABLE
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/08/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you reject our previous response, and indicated that your tax return has not yet been released. The garnishment release was filed following your first request and was entered by the court on May 18, 2023, and subsequently mailed to the ********************************** as well as to your address. Additionally, a satisfaction has been filed with the court. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stenger and Stenger garnished my bank account causing financial hardship.I then agreed to pay them 100 dollars per month and was told by their clerk that there would be no other garnishments.I have all made all agreed payments since then and more Now they are garnishing my tax returns.I am trying desperately to fix my credit and pay all debts off this year so I can retire next year as I am having health issues that affect my ability to work without chronic pain .I have averaged under ***** a year over the past 5 years.I made a payment plan with them in good faith that no additional garnishments would occur.Please help!All the best *******************

  

  Business Response

  Date: 05/10/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that your income tax was garnished after setting up a payment arrangement. Please note that the garnishment on the income tax was put into place prior to the payment plan arrangement. As such, the firm will apply any funds received via the income tax garnishment to your account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on April 24th, 2023 I was given a court document from ******************************************** P.C. about an unresolved debt for $699.67 from **************** N.A. ******** account with the debt was created in June of 2020. The case number from the court document is 231970GX(1). The is*** with this is that I had no knowledge of the *************** account nor was it mine. I had previously contacted *************** when I found out about this and I was told by one of their customer representatives that the account was created in ************** and billed to **************. I have never lived in ************** nor do I know anyone that lives there. Due to the circumstances I initiated a dispute on Experian regarding this report and I was then sent an Identity Theft Affidavit form to fill out. I have since filled that form out and faxed it back to ************************** who took on the debt, this is also who Stenger and Stenger was hired by to attempt to *** me for the amount owed. Attached is the completed notarized Identity Theft Affidavit. It is important to also note as you can see in the affidavit that I lost my wallet in December of ************************************************************************************************************** **************. I would advise that ******************************************* drop their civil suit against me and instead pur*** the individual that used my identity to create the *************** account. I dont know the identity of the individual but I did receive their address from the bank, so I did fill out that address in the affidavit as you can see.

  

  Business Response

  Date: 05/01/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that this is not your account. ********************** & Stenger has noted that your account is being disputed and it will be reviewed and handled accordingly. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to close on my home. A title searched showed a lien on my property that I have no idea who these people are. It is recorded in Gwinnett County Magistrate ***** in ************* ** per Case Number 19-M-34869 on 12/28/2022. The judgement was in favor of LVNV funding at **************. I called and they transferred me to ******* and Stenger ********** located at **************************************************** at ************. I spoke to *********************** on 4/24/2023. She was very rude and confrontational. After explaining I was not this person. She insisted that I must provide the last four digits of my social security number otherwise she couldnt give me any information. Under coersion I provided the last four digits of my social security number and the only information she provided was an email address. She did not need any part of my social security number to provide an email address. To tell me I need to send an email to have it removed is crazy. They should have removed it automatically since its the wrong person

  

  Business Response

  Date: 05/10/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that there is an improper lien placed on your property and that you were coerced into providing your last four digits of your social security number. Please note that Stenger & Stenger requires verification, including the last four digits of the social security number, to ensure that the firm is speaking to proper individual regarding the court case and any other sensitive information. As the last four number that you provided did not match our records, Stenger & Stenger will investigate your claim that the lien is improper. If you reach out to our office and provide permission to communicate with your closing agent or another third party, we can work with them regarding the required information. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards,Stenger and Stenger, P.C.

• Initial Complaint

  Date:04/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to close on a house asap next week, the week of the 24th. *********************************************** just filed our settlement few days ago that was suppose to have been filed with the court 2 years ago in 2021. I need them to send me an email stating the actual date that this was settled back in ********************************************************************************************************** 2021 since they think now we just paid it off. Please just send the email asap to ********************

  

  Business Response

  Date: 04/28/2023

  Stenger & Stenger, P.C.is in receipt of your BBB Complaint ID: ******** filed on April 21, 2023, in which you state that you need documentation showing a settlement of the account taking place in 2021. Please note that the request for the satisfaction documentation, including the proposed satisfaction prepared and signed back in 2021, has already been sent to *********************** as of April 21,2023. If you have any further questions or concerns, or need any additional information, please do not hesitate to contact our office at ************.

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2023, I called *********************************************** because I had agreed with them in January 2022 to pay $150/month until I reached my settlement amount of $2,400.00. When I called today to verify that I've met my duty to pay off the debt, I was told that I still owed about $1,250.00 because I didn't pay in April 2022, and that my settlement was nullified. I told the representative that yes, I had made my payment; however, their system canceled my payment. When I discovered this was the case around May 2022, I called *********************************************** immediately to address the canceled payment. There was no reason for my payment to have been canceled as I used a debit card to make my payment, and it would have declined my transaction if I didn't have enough funds or the transaction or I would've had a general decline response. I was told at the time that there was a cease and desist order on my account, and I was asked if I wanted it removed because the company technically couldn't talk to me because of this being on the account. I stated at that time I wanted the order removed; however, I discovered today it was still present on my account, and my request for removal from about May 2022 was not honored. After the interactions from today, I firmly believe that *********************************************** will purposefully mislead individuals into agreements to pay off debts for lesser amounts; however, they will fraudulently find any way not to honor their contract. This is evidenced by no one contacting me about my payment cancellation due tol this supposed cease and desist order on my account. Furthermore, I believe they knowingly and fraudulently canceled my payment without my knowledge, so they could collect the total amount, which I will not do as I adhered to my portion of the agreement. I even have proof of payment from April 19, 2022, with a confirmation number of the payment being made. If the demand of honoring my agreement is not upheld, I will contact my lawyer and I will *** for damages.

  

  Business Response

  Date: 04/11/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate your account should be settled in full for the amount of $2,400 pursuant of an agreement set up in January of 2022. Stenger and Stenger received your final payment on April 4th, 2023, and is closing the file as settled in full for the amount previously indicated. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They filed in court in a state I do not live to make it impossible for me to attend. They garnished my wages to settle the debt which I was ok with in order to get the debt settled. I called and spoke to someone and agreed to let them take money from my bank to settle the check quicker. The original debt was for around ****. They have garnished my wages in the amount of ******* and withdrew ***** from my bank account. So total they have received ******** from me. When I call customer service they say they cant find any of my info.

  

  Business Response

  Date: 03/27/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint wherein you indicate you were sued in a different state from where you live and the account has been overpaid.  The lawsuit was filed in December 2020.  To date, our office has received $1,862.09 from the garnishment and $1,125.00 in voluntary payments.  This leaves a current refund of $277.17 due and owing which will be mailed to your verified address provided in this complaint.  A garnishment release was filed with the court on 2/15/23 after you set up voluntary payments.  If any funds were garnished after entry of the garnishment release you may receive those back from your employer.  Any further funds received by our office from the garnishment will be returned.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in Feb to pay this debt off in full. It was paid in full and then the following week this company started garnishing wages which is ********. AFTER I PAID THE **** DEBT OFF. I have now had 300 dollars garnished for a debt that had been paid previously. This is causing financial damage in my process of purchasing a home. I get paid bi weekly so for this to be the third check garnished which has approximately been 6 weeks of garnishments and I was told this issue would have been resolved within **** business days. Not past 6 weeks. Someone needs to correct this!

  

  Business Response

  Date: 03/24/2023

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate you are being garnished despite paying the account in full. Stenger and Stenger received your payment on February 22nd, 2023 and filed the release of the garnishment February 24th. Additionally, your place of employment was sent a copy of the garnishment release at your request. Stenger & Stenger has not received any payments to date via garnishment and the firm would return any checks to their issuer if received due to the account being satisfied. The garnished funds you are referencing will need to be remitted back to you by your place of employment. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May of 2021 a consolidated some bills ******************* was one of the bills sent them a check that was over the amount and the amount was $3,126 which was wrong amount so they owe me money for the difference of the amount said that I owed the amount said that I owed is$2,242.62 so there's quite a bit of difference in the amount that I paid them also ******************* cash to check through fifth third Bank employee must have took the money but that did not clear my account did not send me a receipt and now this is still pending on my credit and I want this resolved I think they owe me more than just the difference that was paid I filed a complaint with a Federal trade commission so they are looking into it also now upon this resolution I think they owe me money for the credit issues I've been denied credit also and I think an amount of at least $10,000 for my pain and suffering and my credit issues is not too much to ask also the difference of the $815 from the amount that was paid this has been on my credit since 2021 or before that because I opened a ****** account and that was what this was for this payment was the collection agency that took over the amount and was supposed to pay my account and report this to the collection agency which they did not do neither one of them ******************* has employees that is not doing their job very well every time you call you have to give each employee your reference number your social security number and everything and then they say hold on you got to talk to somebody else also my reference number in this issue is 22 07 874 this is my reference number on the account for singer and singer any further questions you may contact me at my cell phone number ************ *************************.

  

  Business Response

  Date: 03/17/2023

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint indicating that you previously settled this account for $3126.00 and are due a refund, and that you desire $10,000 for your grievances. Please note that Stenger & Stenger had two previous unrelated accounts with you placed with the firm. These accounts were settled in May of 2021 for the $3126.00 payment you are referencing. This account was placed with our firm on 09/19/2022 and is unrelated to those two accounts. To clear up any confusion, Stenger & Stenger will send you relevant account document documentation regarding this account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.