Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2024 *********************** representing attorney for *********************************************** agreed to completely dissolve, walk away from, remove and cancel a debt I have with Midland Credit Management.This is documented in several email communications I have between *********************** and my former attorney.To this date 4/4/2024 he has yet to fulfill his legal obligation to the agreed upon terms.1. Update the court records to show dismissed "with Prejudice"2.Show this debt removed and with no open account or balance with Midland Credit Management.3.Remove this debt and record of such completely from my credit reports.In these emails he said many times the paperwork was submitted to the courts when in fact it was not.I have personally called the courts several times and they have confirmed they have no receipt of a motion filed by Stenger&Stenger to modify the court record as agreed.The court has advised on several occasions that this takes them at *** 1-2 business days to enter and correct based on current work load. They were even kind enough to offer their fax number so I could supply it to Stenger&Stenger to get this handled immediately. In the emails *********************** confirmed his client "Midland Credit Management"agreed to dismiss this debt completely, yet it is still shown on their website and on my credit report.I find it incredible that I can look up court records, call the courts, look up Midland records, call Midland, review my credit reports talk to the bureaus regularly and this company can't seem to do anything in almost 3 months.

  

  Business Response

  Date: 04/10/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you came to an agreement with an attorney at Stenger and Stenger, but the terms of the agreement have not been met as the case has not been dismissed with prejudice, and the account remains on your credit report. On April 1, 2024, Stenger & Stenger sent for filing a request to change cases previous dismissal to a dismissal with prejudice. Please note that Stenger and Stenger is not a credit reporting agency and cannot speak on behalf of our clients in regard to such. This considered, the firm has requested ****************************** to escalate any needed updates to your credit report. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21533848
  
  I am rejecting this response because:

  Stenger & Stenger represents ************************** the agreement made almost 3 months ago should have been addressed by ************************* and updated on my report. Given that it took them several months to take care of this matter in the courts I would more than assume they did nothing to ensure that Midland Credit was aware of this and asked to remove in a timely fashion.

  ************************* will not speak with me as they have Stenger & Stenger in charge of communication.

   

  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 04/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you reject our response and state that you are assuming that Midland was not contacted and requested to update their reporting.  Following receipt of your first complaint on April 5, 2024, ******* was contacted that same day concerning this matter and the necessary updates. ******* confirmed receipt and that they will expedite the tradeline deletion process. As Stenger & Stenger is not a credit reporting agency, the firm cannot speak on the length of time of the deletion process. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid *****************************. over $1,200 dollars to setlle the dispute for me. It was settled at $2,500, I have made $100 dollars in payments and have bank records of such. I should only owe $1,500 dollars but your website now states a balance for the first time since I have been making payments of $3,285.70 more than the agreed setllement and does not even reflect the $1000 I have ****** paid. What sort of scam is this?

  

  Business Response

  Date: 03/20/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you retained the ********************* Firm to represent you in this matter, and that the account was settled for $2,500.00, that you have made $1,000.00 in payments toward the account, but the ********************** & Stenger website shows the full balance due. Please note that in accordance with the agreed settlement, Stenger & Stenger was to receive payments of $125.00 per month, due on the 26th of each month, commencing on My 26, 2023. The firm has not received payments in accordance with the above referenced payment terms. While you are more than welcome to pay more than the $125.00 per month, the agreement was for payments to be made on a per month basis, and failure to receive a payment as agreed results in a nullification of the settlement. Stenger & Stenger will reinstate your settlement to provide a $1,250.00 remaining balance, to be paid at $125.00 per month beginning 4/15/2024. Once the final payment is received, you will receive a satisfaction of the consent judgment. Lastly, please bear in mind that with the attorney representation on file, all correspondence must go through your attorney.   If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid *********** in full. They cashed the check and now Stenger and Stenger is wanting me to make payments for the same amount. They won't listen to me that the bill was paid.They said if I don't pay it they are going to *** me This is*** is effecting my credit.

  

  Business Response

  Date: 03/15/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that Stenger & Stenger is attempting to collect on an account of yours that you have already paid to ************ and that you would like a correction to your credit report. Please note that the only account that ********************** & Stenger has under your information has an original creditor of *************** and not ***************** Please also note that we have noted a dispute on your file since your phone call on February 26, 2024. If you have any additional documentation that would contribute to the investigation, we encourage you to submit those to our office.  if you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from my employer stating that I'm being taken to court regarding a wage garnishment. I spoke with them on the phone and was advised that they send a letter regarding a settlement offer that was good until 2/28/24. I was unable to respond due to some personal issues that I've been dealing with. When I asked if a settlement could be done , they refused and stated that I would either have to pay in full or do a payment arrangement. I wanted to pay $500 a month which I thought was fair, but they refused to do that and offered $600. I told them I could not afford that. I spoke with two customer service agents and both them were very rude and unprofessional. Whenever I tried to speak and expand my point, they kept interrupting me. They made assumptions about me being upset during the call, which I was not. I just wanted to get a resolution that worked better for me.

  

  Business Response

  Date: 03/08/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you were advised of a settlement offer that was good until February 28, 2024, but were unable to respond during that time period, and when you called in on March 1, 2024, Stenger & Stenger would not settle the account but was seeking the balance in full. Additionally, you state that if you do not receive an extension of 15 days on the settlement offer you will pursue legal action for a settlement, and that the call representatives you spoke to were rude and unprofessional. Please note that settlements on outstanding debts are not mandated by any local, state, or federal laws, but are offered as a courtesy, and this offer was given a deadline of February 26, 2024. That considered, to help resolve your complaint, Stenger & Stenger will extend the settlement offers made in the letter by additional fifteen (15) days from the date of this response.  Lastly, the calls you placed with Stenger & Stenger will be reviewed for any unprofessional behavior. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a debt collector. I had gone into an agreement with them. I was making payments and then I thought I had payed off the debt as the website does not provide you with a balance. Nor did I receive any paperwork indicating that the payments were late. 2 years later, I receive notice of tax garnishment. The paperwork shows the total that I had paid which was $50 less than what the websites history was showing. I explained this to the person I was speaking to on the phone, which apparently doesn't know how math works and she kept saying that it was a typo and that she was showing $450 on her end (after she had just stated she was showing $400 paid on her end). There was zero communication and they decided they could just scam me out of an additional $50.

  

  Business Response

  Date: 02/16/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you did not receive paperwork from Stenger & Stenger advising you that the firm had not received payments as agreed, that the garnishment documentation was $50.00 short of the total amount that you had paid to date, and that you would like a billing adjustment. Please note that the garnishment documentation stated that $400.00 in post-judgment payments had been received to date. Your first $50.00 payment was paid pre-judgment; thus, it would not be included with the post-judgment payments received. The balance you were provided on your February 9, 2024, call was accurate. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off this is my wife's debt that is being paid off through National Debt Relief. We are trying to pay the remaining balance on this debt through a refinance on our house. However this firm will not even speak to my wife about a debt she owes. They will only speak to another attorney that was on the case. Now in order to get this debt paid the title company needs to know where to send the payment. It would be nice if the place (this one) that has the debt could speak with us so we can pay what is owed.

  

  Business Response

  Date: 02/15/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you are attempting to pay the remaining balance of the debt and need a payoff amount, but Stenger &Stenger will not speak with your wife and will only speak with the attorney that was on the case. Please note that it is required by law that all communication goes through your legal representation. If you would like to speak with us directly, we need consent to communicate with you from your attorney.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stenger and Stenger filed a civil case on behalf of **************** in March 2022 for the total amount of 1585.00.That amount was garnished and paid in full.It appears that a 2nd case(DUPLICATE) was filed for the same exact issue for the same company, **************** Oct. 2023 and the garnishment has begun today, Feb, 2 2024.The cases were filed with 2 different clerks for the same company for an amount that has already been paid.Thus far as of this writing, ****** has been garnished from my wages.I have attached both cases What I am looking for is for this garnishment to cease and any monies collected be refunded as this balance has already been paid.

  

  Business Response

  Date: 02/09/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that the balance for your file was satisfied via garnishment in March of 2022, and you are now being garnished again for the same case. Please note that Stenger & Stenger has previously communicated with your place of employment regarding the past garnishments in 2022. All the garnishment funds that were previously sent to the court in 2021 and 2022 were returned to your place of employment via a mailed check following a hearing on January 26, 2022. The check was mailed by the court on or about February 1, 2022, for the total monies garnished. As such, Stenger &Stenger refiled the garnishment that you reference in your complaint. In Stenger & Stengers communications with your employer, the firm provided them with the date the court sent the check, the check number, and the address it was sent to. To date, Stenger & Stenger has not received any funds from the garnishments.  The firm has filed a request with the court to release any garnishment funds in their possession to Stenger & Stenger. If the amount released by the court exceeds the amount listed on the garnishment, a refund will be sent. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17, I paid the original creditor my entire balance of $1656. On November 20, I called *********************************************** to update them that I had paid and was told that was incorrect and was urged to pay them the full amount and stop payment on the original creditor. Not wanting my wages to be garnished, I did that and paid them in full as well, $1659. Only the original creditor refused to stop my payment. Neither of the companies could do anything until the payments completely cleared my account. Both payments cleared my account, then the companies need to communicate to see who will be issuing the refund (a debacle in itself). I call the office numerous times and talk to numerous representatives. I email with my own documentation to help the process. I get confirmation on December 1st that *********************************************** will be issuing my refund FROM a representative at Stenger and Stenger, as well as a representative from the original creditor. They tell me 40 days. Takes 30 seconds for them to type in my account information but 40 days to process a refund due to being understaffed. I continue to follow up with emails because its Christmas time, I have an 2 year old and my bills still need paid. I call again, then Im told 60 days. I call again, ** told that should have happened immediately. Every time I call, ** told something different to oh the refund is currently being processed to I dont see any documentation here stating youre to be receiving a refund. *** sent numerous emails with ZERO response to any of them. Today ** told initially that they can see a refund being processed and to call back at the end of the day. I call at the end of the day and am told there is no where indicating Im to be receiving a refund. I spoke with the original creditor today who has documented they spoke with and have in writing they communicated with *********************************************** on 11/30 for them to process the refund. Its now been 53 days since I sent payment with no refund.

  

  Business Response

  Date: 01/19/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you paid your balance to Stenger & Stengers client but that you also paid Stenger and Stenger. You further state that when you called Stenger & Stenger, an agent advised you to pay the law firm and to cancel your payment to our client.  You also indicate that you are told different information every time you called in, that your emails have not been responded to, and that you a dissatisfied with the turnaround time to process a refund. Please note that our records indicate that your refund was processed and mailed out on or about January 11, ****. Lastly, the firm requires explicit consent to communicate via email. As such, the primary method of communication for Stenger & Stenger is done by phone. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They filed a claim at my local courthouse but yet they have the wrong address for me claiming I ignored all notices that have been sent to me. I want information sent to me at my address if they expect me to pay anything towards the debt.

  

  Business Response

  Date: 01/19/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that the firm has an incorrect address for you, that the firm has claimed that you have ignored the firms notices, and that if Stenger & Stenger expects you to pay anything, the information needs to be sent to your proper address. Stenger & Stenger has updated its records to another address for your information. If you would like to verify your address or resolve the account, please call the below referenced number. The firm has attempted several calls to the phone number listed on the complaint, but those calls have not been answered. Lastly, please also note that the firms complaint was filed on January 5, ****. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount of money I have paid has not been recorded or reported properly. My balance today is the same as it was in November of last year even though I am on bi weekly payments.

  

  Business Response

  Date: 01/12/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you state that the amount of money you have paid has not been recorded properly, and that the balance is the same as it was in November of 2023 even though you have been making bi-weekly payments. Please note that your balance is being recorded properly, and your bi-weekly payments credited to the balance as they are received. In November of 2023, upon entry of the judgment by the court, the court costs were added to file which increased the balance. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.