Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wages have been being garnished due to them buying my debt and suing. The issue is as of last week my debt has been paid off and theyre still garnishing my wages. Theyve taken over $400 more so far and I want to get ahead of this before it becomes a bigger issue.

  Customer Answer

  Date: 07/23/2024

  I owed slightly more than $1600 and youve taken twice as much. Im owed at least $1400 dollars, more that $222. 

  

  Business Response

  Date: 07/25/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint ********* in which you indicate that you owed slightly more than $1,600.00, but Stenger & Stenger took twice that, and you are owed at least $1,400.00 more. Stenger and Stenger received a garnishment payment on July 8, 2024 that partially overpaid the account by $222.60. The firm has issued a refund check for this amount. Following the July 8th payment, a check for $514.38 was received on July 9, 2024, and then a check for $350.25 was received on July 22, 2024. Both these checks were not deposited by the firm but sent back to your place of employment. Any additional checks that *** be received will also be sent back to your employer. Lastly, please also note that the garnishment release for this case has also been sent. If you would like to provide the firm with a fax or email address for your employer, please call the below number and the firm will send a copy digitally to expedite the process. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is begrudgingly acceptable. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company on several occasions via mail, email, and left messages. No response. Now they want to take me to court on a debt that I allegedly have with them. But they wont return phone calls to make arrangements or even pay the bill on this alleged debt. Theyre person that served me was rude to my parent and threw the paperwork at them. I have the video.

  

  Business Response

  Date: 06/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have indicated that you have not received a response to your contact attempts, and that the person who served you was rude. Please note that the firms primary method of communication is via telephone and hold times may be extended in times of increased call activity. That considered, the firms records indicate that a firm representative did reach out to you in response to your emails. Lastly, Stenger & Stenger will report your server complaint to the service agency. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this law firm and wish to speak to an attorney whom was present in court and knows the situation however I have repeatedly been denied access to the attorneys by none other than the debt collection agency that owns them this is a serious matter and one rep in particular is the rudest unprofessional person I have spoke to ever . The court ruled in my favor when I filed for arbitration however the judge did not take the time to read the case agreement which states the party whom initiats the claim is responsible for filing fees for arbitration I feel since I represented myself that the judge treated me unfairly and told me I had to pay the filing fees the problems lies with the fact I am not seeking relief nor am I sueing myself . Te get this behind me I went ahead and agreed to a payment plan that would take 5 months to pay off 500 dollars I now got a paper from court stating I have 60 days to file but 60 days isnt enough time to pay off the full 500 therefore requiring another court date so I want to propose a one time payment of *************************************************************************************************************************************************************************** ******** from ******** this is going to be cost efficient on there part to accost the 400 dollar one time payment most collection agencies will settle for less than 50% this one is gong o force me to file. Arbitration and they will be responsible for fees as well making it in there interest to entertain my offer to date I am on my third day trying to speak to an attorney and still no luck I will contact Arbitration and ask for a fee waiver on my part because the judge was completely wrong when ordering me to pay thats why she has her cases in appeals court now and mine will soon be there as well

  

  Business Response

  Date: 06/24/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have indicated that you have been denied access to an attorney, that the representative you spoke with was rude, the court was incorrect in its arbitration ruling, and that you would like to settle your account for $400.00. Please note that the law firms attorneys are often busy attending hearings, mediations, and other legal matters, and not available to answer the phone. Please also note that the firm does not oppose moving the case to arbitration; however, as the party motioning the transfer, the responsibility of filing was placed on you by the court. This considered, Stenger & Stenger is agreeable with the settlement offer made of $400.00, to be paid in lump sum. The firm will send you a letter outlining the details of the settlement for you to sign and return. Lastly, your call with the firms agent will be reviewed for quality assurance. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a debt in full ending in January 2024, on June 6th an additional payment was taken from my bank account without any notice, I called them and apparently this was additional court costs, this put me in financial hardship, as no notice was given to me, this is unacceptable, no call no, email NOTHING.

  

  Business Response

  Date: 06/12/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that this account was paid in full in January of 2024, but on June 6th, 2024, an additional payment was taken from your bank account that you would like refunded. The firms records indicate that an agreement was reached for a payment plan on the balance in full, over payments of $388.00. Prior to the June payment, the firm was one payment of $388.00 short of the satisfaction of the balance - note that the firms records also indicate that there were two payments in September and then October that were reversed for non-satisfactory funds (NSF).  On or about May 29, 2024, a payment reminder letter was sent to the address you had last verified for Stenger & Stenger in September of 2023. With the payment received on June 4th, 2024, the original balance of this file, plus $123.25 in costs to bring this matter through court, has been satisfied in full.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like stenger and stenger to stop contacting me about some junk debt that they are unable to collect on anymore. Please stop sending me mail and calling me I have advised them I am not able to pay due to being unable to work. I wish they would listen to people when told someone is disabled

  

  Business Response

  Date: 06/06/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** in which you have in indicated that you would like Stenger & Stenger to stop sending you mail and attempting to call you. As requested, Stenger & Stenger will notate your account with a cease of communication attempts. Additionally, the firm will conduct a hardship review of your account. If you have any further questions or would like to discuss, please do not hesitate to contact our office at (888) 305-7775.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  no one will talk to me and help me resolve this issue.

  

  Business Response

  Date: 05/28/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** in which you indicate that you are attempting to resolve an account with our office, but Stenger & Stenger will not speak with you due to an attorney, which you further indicate is no longer representing you, and that the firms call representatives are rude when you call.  Please note that Stenger & Stengers records indicate that an attorney represented you in court; additionally, the firm had contact with your (former) attorney regarding one your files as recent as March 2024. In order to speak with you regarding your account, ********************** & Stenger typically requires documentation from the attorney stating a revocation of their representation or otherwise providing consent to communicate with you. Nevertheless, given you further request to remove the attorney from your account, our attorney has reviewed your request and removed the attorney representation from your file pursuant to your request.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/22, a complaint was filed in court and certified mail was sent to an address in a state I hadn't even lived in for over 1.5 years and signed by an unknown "person." Per the court docket:Method : CERTIFIED MAIL Issued : 01/24/2022 Service : ISSUE SVC FOR E OR F - ISEF Served : 02/15/2022 Return : 02/23/2022 On : *********,*******Signed By : ???Reason : SUCCESSFUL CERTIFIED MAIL - S Comment : CANNOT READ SIGNATURE On 6/17/22, a motion for judgement was filed:Judgment Amount: $696.40 Other Fees: ****** Judgment Total: ****** Fast forward to May 2023, I receive notice from my employer that $835.31 is being garnished from my paycheck and On June 30, 2023, $835.31 was garnished from my paycheck. My credit report is still showing an outstanding balance as well as it continued accruing credit.I contacted *********************************************** between October and December 2023 who informed me I needed to contact the courts and request they release the funds. I contacted the court who told me I needed to contact ***********************************************. It has now been paid in full for nearly a year, yet LVNV continues to stack on interest because they think it's not paid!! this debt has caused me to not be able to move forward with needed dental procedures and not be able to purchase a decent care for my family as it continues to hurt me despite being paid in full! see the attached documentation. I request a paid in full letter as well as notification to your client that the debt has been paid in full in June 2023!

  

  Business Response

  Date: 05/17/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that your paycheck was garnished for $835.31 in June of 2023, but this account continues to accrue interest, and remains on your credit report, and that you would like a paid in full letter and a notification to Stenger & Stengers client that the debt has been paid in full since June 2023. Please note that Stenger & Stenger nor the court have received funds in relation to this case. In response to the garnishment Stenger & Stenger filed, your employer answered in August of ********************************************* place for your paycheck, which is where the $835.31 garnishment you reference may have been designated.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:05/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I received a summons on an account. I automatically responded and a Payment plan of 50$ a month was worked out. I made the first payment by the date it said. I submitted the signed paperwork by email and my regular mail. I thought everything would have been ok. Then today 5/11 I got a letter from court saying the case was continued. ? Im not sure what is going on. I have also sent an email 2 days prior to the court date and never heard back to confirm everything was received and filed.

  

  Business Response

  Date: 05/16/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you indicate that you arranged a payment plan of $50.00, but you have received a letter from the court that indicates the case was continued. Stenger & Stenger has received your first payment of $50.00, and the agreement will be entered with the court once a fully executed copy of the agreement is received by the Court. The May 11, 2024, hearing was continued to June 18, 2024, to allow time for the executed document to be filed and entered with the Court. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer Answer

  Date: 06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They talked two my wife witch they shouldn't of she's not the acount holder and tried two get her two give info will I filed a complaint with the fca and with the atty general just because the are atty don't mean they don't got two follow the laws with trying two collect money and contacting my old employers trying two get more information is also against the law so I gusee I'll see you in court you violated my consumer rights hard telling how many others their is but you can only talk two me and me only or amaricore I have all the people that you have contacted ****** me a letter with all the questions you have asked them and how you are one the phone with my old employer and once found out that I was no longer employed started talking c*** about me not knowing that all calls was recorded and I have a copy of the recording want two call me scum

  

  Business Response

  Date: 05/10/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint #******** wherein you state Stenger & Stenger improperly discussed this account with your spouse and your past employers to get information, which has violated your consumer rights. Please note that the firm has not had any contact with your current or prior employers concerning this matter. Please also note that debt collection agencies are permitted to speak with a spouse of the account holder. The firm received the call from your wife on May 3, 2024, answered several of her questions, and discussed that Americor needs to reach out to our firm if they will be paying on your behalf. To date, Stenger & Stenger has not received any correspondence from Americor concerning this matter. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller closing on my house on Monday. I have called stenger and stenger multiple times because the title company said they need a letter stating my debt has been paid and the lien is in the process of being recorded. That's all I need is a letter so I can close on my house on Monday and they are giving me the hardest time. My debt was paid in full.

  

  Business Response

  Date: 04/30/2024

  Stenger & Stenger, P.C. is in receipt of your BBB complaint # ******** wherein you indicate that you are closing on your house, and you have called Stenger & Stenger multiple times for a letter stating the account has a zero balance and the lien is in the process of being recorded. The firms records indicate that this account was paid in full on April 22, 2024, and a lien release and a letter stating your zero balance were sent to your email on April 26, 2024. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.