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Review fromDenise G
Date: 06/09/2023
1 starDenise G
Date: 06/09/2023
Water all over my floor from dishwasher.. I call them they send out repairman.. he thinks the spinner is clogged.. he rinses it out.. AHW refused to pay and Im out $155. I go to use it a week later and water all over the floor.. I called my own repairman that really takes his time going over machine.. he felt the spinner was cracked! I could get a new spinner but piece it sits on is not made anymore.. so out another $80.. I just went and bought a new dishwasher.. I would never tell anyone to buy this warranty. Sadly my realtor had me buy it. Probably gets a kickback
America's Preferred Home Warranty, Inc.
Date: 06/12/2023
Hello ******,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered. Further, ********* Preferred Home Warranty does not have contractors; the contractor who visited was hired by the homeowner. I see that the contractor stated that the spray arm was dislodged by a possible clog in the unit. Per the terms and conditions of the contract, the company is not responsible for the cost of cleaning of equipment or parts. As your contractor just needed to clear the clog in the spray arm to fix the issue, it was not covered under the warranty. I also see that we did not receive a call with the diagnosis and estimate from the second contractor you stated came out to the home. We were therefore unable to revisit the claim with the updated information. If you would like to call in with the second contractor, please call our award-winning customer service department. We are available 24/7/365 to take the call and would be happy to hear from you. Respectfully,Customer Care Support TeamReview fromM. W.
Date: 06/08/2023
1 starM. W.
Date: 06/08/2023
They have taken MONTHS to process a request. This is after the fact that they wouldn't pay for even half of it. It's interesting to read in the comments below that some people are getting 3x what they paid for something and I can't even get reimbursed for 10% of what my repair cost me. They will not pay me and they do nothing to follow up and let me know that they are working on it. They go out of their way to not help, or to not pay. You would better saving your money or going with another provider.America's Preferred Home Warranty, Inc.
Date: 06/09/2023
Hello ******, Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. Approval amounts for systems beyond manufacturers/ industry standard life expectancy are at the sole discretion of the Company. Upon review of your claim, I see that we have reached out to you multiple times over the past couple of months to obtain a corrected invoice and verify work was completed. Please reach contact us at ************** at your earliest convenience to finish this claim. Even with a new furnace, it's important to keep up with general maintenance. Check out the following link for tips on keeping your system running smoothly: **********************. ************************** Support TeamM. W.
Date: 06/12/2023
I'm only replying so that if anyone looks at this they can see you have not done your job just because you reply to complaints here. You have not reached out multiple times the past couple of months. I have received automatic replies to emails stating that you are receiving my messages but no person has actually replied. I wouldn't count those as you "reaching out". Thanks for the "helpful" information about a furnace. Here is some information for you: even with someone who is frustrated, it's important to keep in mind that a person is a person and should be treated with respect and a company should be trying to assist rather than place blame and shrug off their responsibilities to help. I stand by my above statement that someone would be better off saving their money or going with another provider.Review fromAnna T
Date: 06/07/2023
5 starsAnna T
Date: 06/07/2023
I am a first-time homeowner and **** made my first experience such a pleasant one. Great customer service, multiple deductible options, and timely claims service. I am going on my second year with the company and feel at ease after my first year with the company that I will remain in great hands. Thank you!!!!America's Preferred Home Warranty, Inc.
Date: 06/08/2023
Hello ****,Thank you so much for this wonderful review of your experience; I am very happy to see that we have been able to put your mind at ease as a new homeowner and we thank you for renewing for a second year or coverage!Did you know that the warranty has a blog with loads of useful tips to keep systems running smoothly throughout the home? Check out the following link for access to the blog: ******************************************** Care Support TeamReview fromWilliam T
Date: 06/05/2023
1 starWilliam T
Date: 06/05/2023
My 19 year old water heater stopped working. I called **** and got the go ahead to get a repairman in to check it out. He said the unit needed to be replaced. The cost for replacement and the new water heater totaled more than $2200. **** decided that they should only cover $450 and then did a "deductible" of $100. (It's not like I had to pay more than $1850 out of pocket already!) I was really shocked how little they paid for a repair. I'm seriously thinking of changing to another company because this was unacceptable. I've learned a ****** here. Don't go with America's Preferred Home Warranty, Inc., if you think it's going to cover repairs. It' won't.America's Preferred Home Warranty, Inc.
Date: 06/07/2023
Hello *******,Thank you for taking the time to tell us about your experience, I can understand your frustration. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. The warranty looks to assist with repairing before replacing and it is at the discretion of the homeowner if they choose to use approved funds toward repair or replacement. I am pleased that upon review of your claim that we were able to make an adjustment in your favor; thank you for taking the time to speak with me about this change. We appreciate your continued support and business. The warranty covers a wide range of items throughout the home and attached garage for further value and satisfaction. Check out the following link for more information on some of the items we cover: ******************************************** Care Support TeamReview fromAud O
Date: 06/02/2023
5 starsAud O
Date: 06/02/2023
I am pleased with the excellent customer and great service I receive whenever I have contacted them. They are the best choice in home warranty.America's Preferred Home Warranty, Inc.
Date: 06/05/2023
Hello Aud,Thank you for this excellent review of your experience with our excellent customer service department! Did you know that we have a blog jam-packed with loads of useful information to help homeowners keep systems running smoothly throughout the home? Check out the following link for access to the blog: **********************. ************************** Support TeamReview fromLori F
Date: 05/30/2023
1 starLori F
Date: 05/30/2023
Previous owner purchased home warranty as selling point. I am so glad I didnt waste my money paying for this purchase. I have had several things go wrong and each time they find some excuse not to pay. From an electrical breaker to furnace issue. I called for Supervisor and was a waste of time. Basically said no exceptions. Electrical issue could have started a fire. Furnace issue is from air conditioner issue and they refuse to cover. *********************. It will only cause you more frustration.America's Preferred Home Warranty, Inc.
Date: 06/01/2023
Hello Lori,
Thank you for taking the time to tell us about your experience.
I have reviewed your claims and am pleased to see that we were able to approve your full plumbing claim minus the required deductible, as well as your Air Conditioning claim. Between these two approved claims, you have received nearly 3X the cost of our standard warranty package in reimbursements, all at no cost to you as you mentioned.
The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered and may not be covered 100%. I see that the furnace failed from water leaking off the coil and causing damage; I also see that the contractor for the electrical panel stated the wires were nicked and sheathed from the installer. Neither failure is considered as normal wear and tear, and therefore we were unable to assist with these claims.
The warranty offers coverage on a wide range of items for further value and satisfaction; check out the following link for a short video of some of the covered items: https://bit.ly/2WwrHqZ.
Respectfully,
Customer Care Support TeamReview fromRonald N
Date: 05/30/2023
5 starsRonald N
Date: 05/30/2023
This company is great to work with! Any time we have had to make a claim, the representative has been kind and processed our claim quickly. The extra insurance has definitely paid for it self time and again! Very curtious representatives!America's Preferred Home Warranty, Inc.
Date: 05/31/2023
Hello Ronald,
We appreciate your wonderful review and are so pleased that you have been able to enjoy the benefits of our courteous and knowledgeable staff!
Did you know that we now offer an even faster way to get paid on approved claims? Check out the following link for more information: https://bit.ly/3xJROLD.
Respectfully,
Customer Care Support TeamAmerica's Preferred Home Warranty, Inc.
Date: 05/31/2023
Hello Ronald,
We appreciate your wonderful review and are so pleased that you have been able to enjoy the benefits of our courteous and knowledgeable staff!
Did you know that we now offer an even faster way to get paid on approved claims? Check out the following link for more information: https://bit.ly/3xJROLD.
Respectfully,
Customer Care Support TeamReview fromMarian W
Date: 05/24/2023
1 starMarian W
Date: 05/24/2023
We have been paying extra for sprinkler system / irrigation coverage for the last 2 years. We alreayd had electrical coverage as it is included in the base warranty. When we had to file a claim yesterday because the compressor / pump has failed and the replacement is $2,000, ********* Preferred Home Warranty advised that we had no coverage. When I pointed out the fact that we had been paying extra for 2 years to be sure the irrigation system was covered, they informed me that the coverage only applies to the underground sprinkler lines, not the compressor / pump or wiring. When I asked them for a certified copy of my warranty / policy, they emailed me a sales brochure. This company is not to be recommended. They took our money for 2 years for our irrigation coverage, then as soon as we needed them, they denied coverage. Would have been better off taking the money we paid to ********* Preferred Home Warranty for the warrant premium, and used it to buy a new compressor / pump on our own. Thanks for nothing ********* Preferred Home Warranty!America's Preferred Home Warranty, Inc.
Date: 05/25/2023
Hello ******,Thank you for telling us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered.I see from your claim and review that you were sent the warranty brochure, the reason you were sent the brochure is to explain the covered and non-covered items along with limitations of coverage. The items that failed on this claim are not covered under the terms of the warranty. The warranty offers coverage on a range of items throughout the home and attached garage for further value and satisfaction; check out the following link for an explanation of some of the things we cover: ******************************************** Care Support TeamReview fromHope H
Date: 05/23/2023
5 starsHope H
Date: 05/23/2023
Great place. Has helped me more than I can repay. Great service lovely people.America's Preferred Home Warranty, Inc.
Date: 05/24/2023
Hello Hope,Thank you for this excellent review; we are happy to be of service to you in assisting with your warranty needs!Are you aware that we have a blog, too? It's full of useful information to help keep systems running smoothly throughout the home. Check it out here: ******************************************** Care Support TeamReview fromBen B
Date: 05/23/2023
5 starsBen B
Date: 05/23/2023
The process was very easy and quick. ******* was very helpful and knowledgeable about my claim and helped me resolve the issue with ease!America's Preferred Home Warranty, Inc.
Date: 05/24/2023
Hello ***,Thank you for this wonderful review of your quick and easy claims process; I am pleased you have been able to get your issue resolved!Did you know that we offer several different payment options to make your experience even easier? Check out the following link for more information: ******************************************** Care Support Team
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