Reviews
Customer Review Ratings
Average of 188 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAndrew B
Date: 07/11/2023
1 starAndrew B
Date: 07/11/2023
This company manipulates you into thinking you have a piece of mind when you purchase this warranty. Its the opposite. They say plumbing is covered. Its only covered up to $500. Also, they ask probing questions to you and the technician in attempts to get the answers they are looking for so they can deny your claim. When you plead your case, they just tell you its out of their hands. They are extremely well trained to deny your claim, they are not here to help. They are here to rob you of your money. I will not be renewing and will warn family and friends who have this to not renew. I will also warn local realtors, sellers, and home buyers to use a different warranty company. There should be a zero star option for this company.
America's Preferred Home Warranty, Inc.
Date: 07/12/2023
Hello ******,Thank you for telling us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and certain items have limitations of coverage as stated in the warranty brochure. Upon review of your claim, I see the contractor stated that he pulled back tree roots and disposable wipes. The warranty states under plumbing that blockages from tree roots and foreign objects are not covered. Therefore, the warranty was unable to assist with this claim. The warranty offers a range of covered items throughout the home and attached garage for further value and satisfaction; check out the following link for a short video explaining some of the items we cover: **********************. ************************** Support TeamReview fromRi G
Date: 07/10/2023
1 starRi G
Date: 07/10/2023
Nopeitem can not be repaired, needs replacednope, they will not pay they said they would pay less than 10% onlywownot happy, will review details if warranty. Bet I want the $25 gift card either!America's Preferred Home Warranty, Inc.
Date: 07/12/2023
Hello **,Thank you for telling us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; items may not be covered 100%. I am pleased to see that we were able to approve your HVAC claim and assist you with the unexpected out of pocket cost. Upon review of your claim, I see that the unit is past the industrys standard life expectancy. As stated in the warranty brochure, units beyond life expectancy are the sole discretion of the company. Did you know that we offer several ways to pay out on approved claims for your convenience? Check out the following link for more information: **********************. ************************** Support TeamReview fromR. H.
Date: 07/04/2023
1 starR. H.
Date: 07/04/2023
I recommend to not use this company. I filed three claims and only one contractor agreed to come out to look at my air conditioner. **** other contractor said they would not deal with ****. Once on-site the contractor listed several possible causes and said he would need to do ******************. The **** person seized on the least possible cause (faulty installation, on a unit that had been working for 20 years) and denied the claim. Both of my other claims were denied in the same manner or just ignored. I canceled the service after a year. Seems the ****************** are trained to listen for reasons to deny a claim.America's Preferred Home Warranty, Inc.
Date: 07/05/2023
Hello ******,Thank you for commenting about your experience.The warranty offers coverage on a range of items that fail from normal wear and tear during the contract coverage period; not all items are covered.Upon review of your four claims, I see that two were not completed, so no determination was provided. We were unable to approve the other two claims because in both cases, the failure occurred before you took possession of the home. I see that your contract has expired, however if you have any questions, please do not hesitate to contact us and we will be happy to assist you. Respectfully,Customer Care Support TeamR. H.
Date: 07/05/2023
Again, this is an example of what I said, you search for a reason to deny claims. The two claims referenced did not occur prior to my owning the house, that is false. Why would I buy a house (during the summer I might add) with a non-working air conditioner, no one would and I did not. The other two claims were a result of my inability to find contractors willing to come to my house under the warrenty with your company, when I expressed this with the call center, they responded with not their problem. The contract did indeed expire, and I no longer want your product. I went with a different company that arranges contractors for the homeowner for them.Review fromKristie D
Date: 06/30/2023
5 starsKristie D
Date: 06/30/2023
I am a first time homebuyer and when things started going wrong and not working it was extremely overwhelming. Add that the site didn't have our information and would not let me register. I sent an email to the site and was answered in less than 20 minutes by *****. I was directed to call and ***** answered the phone! She was personable, informational and easy to communicate with and she understand my struggles. She not only helped me get through the processes I needed, she thoroughly explained the next steps and helped me find contractors for our situation. It was the least stressful part thus far.America's Preferred Home Warranty, Inc.
Date: 07/05/2023
Hello *******, Thank you for such a wonderful review. Im delighted to hear that ***** was so amazing and knowledgeable, helping to give you peace of mind as a new homebuyer! To make the experience even better, we also offer a free and helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly: **********************. ************************** Support TeamReview fromsteve t
Date: 06/23/2023
5 starssteve t
Date: 06/23/2023
I've had 3 claims with ****. All 3 have gone very smooth and I have been happy with the result each time.Communication is great and claims were paid very fast.America's Preferred Home Warranty, Inc.
Date: 06/26/2023
Hello *****,Thanks for submitting this wonderful review. Im happy to hear that all of your claims have gone so smoothly, and Im delighted to see you enjoyed a 5-star experience!Did you know Americas Preferred Home Warranty (****) offers our homeowners a free loyalty program? Through our Preferred *************** program, you can save on the food, goods, and services you use every day. Check it out here: ******************************************** Care Support TeamReview fromChase M
Date: 06/22/2023
5 starsChase M
Date: 06/22/2023
Was able to talk to an associate who quickly helped me file a claim and explained in detail all of the steps. When the technician came, everything was simple moving forward to process the claim. Best part is being able to pick which company for the service needed. Excellent customer service.America's Preferred Home Warranty, Inc.
Date: 06/26/2023
Hello *****,Thank you for this wonderful review of your experience; I am pleased you have had such a pleasant experience. Did you know that we offer loads of useful tips for homeowners to keep systems running smoothly throughout the home? Check out the following link for access to our blog: ******************************************** Care Support TeamReview fromDonna E
Date: 06/21/2023
2 starsDonna E
Date: 06/21/2023
They were fine for awhile until I realized they werent worth it, so I canceled them over the phone. About 2 years later after I had cancelled they sent me an email saying thanks for your payment! I was shocked to say the least. After I canceled they kept right on billing me but never sent me confirmation of payment in my email until about 2 years later! Ill probably have to cancel my credit card to get them to stop automatic billing me! Im furious & not letting this go!America's Preferred Home Warranty, Inc.
Date: 06/26/2023
Hello *****,Thank you for taking the time to tell us about your experience.I have reviewed your contracts and claims and I'm happy to see that we have been able to assist with every claim you have filed (including two claims filed and approved since you stated you thought the warranty was cancelled). Additionally, our payment processing system automatically sends a payment confirmation email after each payment is processed, and renewal emails are sent out monthly for 3 months before the warranty is set to auto-renew. I also found that yesterday was the first call we received regarding cancelling your warranty, and that you were not sure if you wanted to cancel yet or not. Later yesterday afternoon we reached out regarding cancelation, and upon confirmation, payments were stopped and your warranty is in the process of being canceled. The warranty will remain in effect until 7/16 unless you decide to continue the payments. If you need to file any claims in this time frame or would like to continue coverage, please call us 24/7/365 at **************; we will be happy to assist you.Respectfully,Customer Care Support TeamReview fromMichelle M
Date: 06/20/2023
5 starsMichelle M
Date: 06/20/2023
Fast, accurate, kind and ******************. Love that you never have to wait on hold long too! ********************** was able to help me with exactly what I needed: unlocking my online account and finalizing a claim. 5 star service!America's Preferred Home Warranty, Inc.
Date: 06/22/2023
Hello ********,Thank you for this wonderful review of your 5-star experience; we strive for the greatest possible customer satisfaction. Did you know that in addition to all the wonderful things in your review we also offer several payment options to pay out on approved claims? Check out the following link for more information: **********************. ************************** Support TeamReview fromR. W.
Date: 06/15/2023
1 starR. W.
Date: 06/15/2023
Originally told the work was covered. After contractor confirmed the issue I described, the work was no longer covered. Buyer beware, they will take your money and your time for nothing in return.America's Preferred Home Warranty, Inc.
Date: 06/16/2023
Hello *****,Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty offers coverage for specific items that fail from normal wear and tear; not all items are covered. Upon review of your claim, I was able to verify that when opening the claim, no approval was given. The **************** Representative explained the claims process and advised you to call ** with the contractor (so we may speak with them and obtain the diagnosis and estimate to determine coverage), and that we would speak with you to go over that information shortly after speaking with them. If you have further issues in the home, we offer coverage on a wide range of items throughout the home and attached garage for further value to you. Check out the following link for a short video explaining some of the items that we cover: ******************************************** Care Support TeamR. W.
Date: 06/16/2023
That's just not true. You can mix words all you want. Your claim representative said, "we can help you with that", which to any normal person means we cover that issue.R. W.
Date: 06/16/2023
Further, to claim a ****** is not covered, when it's clearly a part of the "waste lines" (which are specifically covered) is like saying, "we cover waste lines, but not the 90 degree bends". It's no different at all, they're all made of pvc, they all work together to remove waste from the house.Review fromJessica K
Date: 06/10/2023
5 starsJessica K
Date: 06/10/2023
My initial **** plan was included with the purchase of my first house in 2016. I had an excellent experience and renewed the plan without any disappointments. I moved to my current house and a home warranty came with this property, too, but the seller used a different company. They were horrible, I often had to wait on hold for 45 minutes to talk to a representative for a claim. I purchased an **** priority plan this past year. I am thrilled that their customer service is still top notch. I had inquired via email about the priority plan and received a detailed response the next day. The **** guy who was here two weeks ago at 7:30pm was shocked that I was able to get a representative on the line within minutes to discuss the diagnosis. I will continue recommending Americas Preferred Home Warranty company to every homeowner.America's Preferred Home Warranty, Inc.
Date: 06/12/2023
Hello *******,Thank you for this astounding review of your experience; we are happy to have you back as a valued customer!In 2018 we started a blog with loads of useful information to assist homeowners with keeping systems running smoothly throughout the home; check out the following link for access: ******************************************** Care Support Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.