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Average of 188 Customer Reviews
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Review fromFrieda J
Date: 03/02/2023
5 starsFrieda J
Date: 03/02/2023
I have been a customer for a few years. So far, I am very satisfied with ****. I have had many questions and they're always quick to respond. I really appreciate that they don't leave me hanging waiting for a response.
America's Preferred Home Warranty, Inc.
Date: 03/08/2023
Hi ******, Thank you for this wonderful review; I am happy to see that you have had such a pleasant experience!Did you know that **** now offers a faster, more convenient way to get paid on approved claims? Check out the following article for more information on ACH transactions: ******************************************** Care Support Team **************************** America's Preferred Home WarrantyReview fromKristie G
Date: 03/01/2023
5 starsKristie G
Date: 03/01/2023
Im skeptical of most warranty companies. That being said, this warranty was provided with the purchase of our last home & so when it came time to try to make a claim, I thought for sure it was going to be a pain. It wasnt! In fact, quite the opposite. I was able to use a vendor I trusted & therefore didnt feel like I was being taken and the claim process went smoothly. My claim was approved and to my added delight, our reimbursement was sent directly to our account. I was very pleased with the entire process! Would certainly recommend Americas Preferred Home Warranty.America's Preferred Home Warranty, Inc.
Date: 03/08/2023
Hello *******,Thank you for this wonderful review of your claims experience! We strive for giving a great experience and always love to hear about it. In addition to all the wonderful perks mentioned in your review, we also have a blog packed with loads of useful information for keeping systems and appliances running smoothly; check it out here: ******************************************** Care Support Team **************************** America's Preferred Home WarrantyReview fromKenedy C
Date: 02/28/2023
1 starKenedy C
Date: 02/28/2023
Be careful with this company, I was given the impression that everything in my home (appliances, furnace, ac, etc.) would be covered. You will be paying over 50% for anything and will most likely deal with annoyed representatives that dont do anything to help you out. Not worth it.America's Preferred Home Warranty, Inc.
Date: 03/08/2023
Hello ******,Thank you for taking the time to tell us about your experience.For clarity and transparency, the warranty brochure states that it covers items that fail from normal wear and tear; It does not cover everything. It may not cover the entire cost of repair or replacement of a covered item.Upon review of your claim, I see that the contractor quoted $500.54 for the repair of your humidifier, I am pleased to see that we were able to approve over half of the repair cost for a total of $395 minus the required deductible. The warranty offers coverage on a range of different items throughout the home and attached garage for further value and satisfaction; check out this short video for some of what the warranty ********************************************************** Support Team **************************** America's Preferred Home WarrantyReview fromCindy F
Date: 02/21/2023
1 starCindy F
Date: 02/21/2023
I cannot, in good conscience, recommend this company. We had our first claim about two months after renewing(we purchased the warranty in 2021 when we bought our current home). The hot water heater, which was checked and fully functional during our paid home inspection, was found to have a gas leak in the combustion chamber in early January 2023. We obtained a estimate, and had the technician speak to a representative from **** on the phone while he was here, as required. The estimate to replace the hot water heater was $1985.00, well within the expected cost of replacement. We were alloted $250.00 from ****. The reason? "The age of the water heater". This is absolutely ludicrous. Imagine your life insurance company telling you "We're sorry your spouse expired, but we can' only pay one tenth of your claim, due to the age of your spouse". Lest I fail to mention the inanity of having the technician speak to the representative while on the premises, then again after they complete the job(to explain what they did, AFTER they already explained what they were doing on the first call). These technicians are impossibly busy in most cases, and this is quite an annoyance; especially when emailing or texting the estimate should be more than enough. Perhaps this is an attempt to **** the technician into misspeaking, thus voiding the claim(as I've seen many others claim). It seems dubious, at best. My suggestion would be to research extensively before signing up for this "protection". Also, be sure to look at the Better Business Bureau reports. We would have been much better off if we simply put the money we paid this company into our savings account, instead.America's Preferred Home Warranty, Inc.
Date: 02/23/2023
Hello *****,Thank you for taking the time to tell us about your experience. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; not all items are covered, and approved repairs may not be covered 100%. As stated in the warranty brochure, approving claims for items that are past the manufacturer's life expectancy is at the sole discretion of the company. Upon review of your contract, I am pleased to see that we have been able to assist you on more than one occasion, lessening the burden of the out-of-pocket cost of your claims. Our A+ BBB rating and our BBB Torch Award for ethics indicate the caliber of service with which we care for all our homeowners: ******************************************* Care Support Team **************************** America's Preferred Home WarrantyReview fromDeanna M
Date: 02/21/2023
5 starsDeanna M
Date: 02/21/2023
Had know heat in a my condo and called ******** Preferred. Which was my home warranty plan and i followed the step asked and received payment back without n a week for service that was done. Very quick respond thank you!America's Preferred Home Warranty, Inc.
Date: 02/22/2023
Hello ******, Thank you for this wonderful review of your experience. I am happy to see that we were able to assist you in your time of need, and that payment was received quickly! There is nothing quite like a home cooked meal; wouldnt you agree? Thats why it is so important to practice these simple general maintenance tips to keep your stove running smoothly for years to come: **********************. Respectfully, ************* Support Team **************************** America's Preferred Home WarrantyReview fromCharlene C
Date: 02/20/2023
5 starsCharlene C
Date: 02/20/2023
I had used another Home Warranty Company in the past and they did provide coverage for as many items inside and outside of your home as APH does. I love the fact that you are involved personally with the claims process if needed. To sign up for APH warranty coverage(s) was a breeze. The claims representative explained everything and answered all of my additional questions that I had. Im so glad that if I need them that I will feel like a value customer and not just a claim number.America's Preferred Home Warranty, Inc.
Date: 02/24/2023
Hello ********,Thank you for taking the time to write this excellent review. I am pleased to see that you enjoy our extensive coverage and being involved in the process!To make things even better, **** now offers a faster way to get paid for approved claims. Check out the following link for more information on ACH payments: ******************************************** Care Support Team **************************** America's Preferred Home WarrantyReview fromVictoria B
Date: 02/20/2023
5 starsVictoria B
Date: 02/20/2023
I recently bought a condo and the realtor provided an *******'s Preferred Home Warranty. I discovered some leaking pipes after moving some cabinents. I ended up having to repipe and **** provided a partial payment. This was a big help with such a large expense. The claim process was easy and my plumber was impressed with their professionalism and courtesy.America's Preferred Home Warranty, Inc.
Date: 02/21/2023
Hello ********,Thank you for this excellent review of your experience; I am pleased we were able to assist you and lessen the burden of your repair costs. There comes a time in every homeowners life where they need to learn how to change the furnace filter to keep the unit running smoothly; check out the following link for more information: **********************. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromHeidi K
Date: 02/18/2023
5 starsHeidi K
Date: 02/18/2023
Very friendly and efficient staff. They make sure you know exactly how to file your claim in advance. Plus they reimburse your claim in a timely manner.America's Preferred Home Warranty, Inc.
Date: 02/20/2023
Hello *****,Thank you so much for this wonderful review of your experience; I am very happy to see that you have received such excellent care. We strive for amazing customer satisfaction. The ********************** offers coverage on a range of different items throughout the home and attached garage for further value and satisfaction to our homeowners; check out the following link for more information: ******************************************** Care Support Team **************************** America's Preferred Home WarrantyReview fromIbad S
Date: 02/16/2023
5 starsIbad S
Date: 02/16/2023
I was pretty skeptical when I signed up a home warranty. I've heard horror stories about similar companies that just don't pay up or only pay the bare minimum. But, I'm happy to say that this company has been good so far.The thing that sets them apart is that you get to choose your own contractor. That's huge, because you can get someone quickly and you know theyre working for you (rather than trying to help the warranty company weasel). Plus, it's nice to have that kind of control over the repairs or replacements that are needed.There are some limitations to what's covered, which is a bit of a bummer. But overall, I've found them to be pretty easy to work with. And when I've had to file a claim, they've been relatively quick to reimburse me. Plus, it's easy to get in touch with somebody if I have any questions or concerns.So yeah, I'm generally pretty happy with this company. They're not perfect, but they're definitely better than some of the horror stories I've heard about other home warranty companies out there.America's Preferred Home Warranty, Inc.
Date: 02/20/2023
Hello ****, Thank you for this honest review of your experience. I am happy to hear that you have been pleased with our services and the freedom to choose your own contractor. Spring is almost here which means it's time to practice general maintenance to keep your HVAC running smoothly. Check out the following link for tips: **********************. Respectfully, ************* Support Team **************************** America's Preferred Home WarrantyReview fromLarrie K
Date: 02/15/2023
1 starLarrie K
Date: 02/15/2023
Useless insurance. My dishwasher needed repair. The repairman said the part it needed was no longer available. So I expected partial coverage to buy a new one. Wrong! They said it was a part they didn't cover so they couldn't contribute to a new. So here we have an old appliance that is supposedly covered by the insurance. So no repair and no new one. Plus I had to pay for the estimate of $109 which they wouldn't reimburse. Seriously, what's wrong with this picture? Fraud comes to mind. Good luck!America's Preferred Home Warranty, Inc.
Date: 02/16/2023
Hello ******, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with specific items that fail from normal wear and tear, not all items are covered. As stated in the contract, if no covered defects are discovered or repaired during a service call, the homeowner is responsible for the cost of the service call. I see that the contractor stated the control panel for the dishwasher had failed, which is not a covered part under the warranty. Therefore we were unable to assist with this claim or the service call. However, the warranty offers extensive coverage on items throughout the home and attached garage for further value; check out the following link for more information about some of the items the warranty covers: **********************. ************************** Support Team **************************** America's Preferred Home Warranty
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