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Average of 185 Customer Reviews
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Review fromKimberly B
Date: 12/13/2022
5 starsKimberly B
Date: 12/13/2022
Just bought a home andnhad a problem. They were quick to answer questions and respond.
America's Preferred Home Warranty, Inc.
Date: 12/14/2022
Hello ********,Thank you for this review of your experience; I'm pleased we were able to assist you with timely and expedient service!Did you know we also offer a free blog to you, featuring helpful home maintenance tips? For example, ovens are essential to have during this festive time of year: Check out the following link for tips to keep your oven running smoothly: https://bit.ly/3zokWpj. (There may be a bonus cookie recipe, but dont tell anyone.)Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromBeth M
Date: 12/09/2022
5 starsBeth M
Date: 12/09/2022
Great price for great coverage. And customer service is top notch. I love that we can use our own service provider.America's Preferred Home Warranty, Inc.
Date: 12/12/2022
Hello ****,Thank you for this excellent review; I am pleased that you have had such a pleasant experience with our coverage!Did you know that our top-notch customer service team is just one of the ways we're here for our homeowners? Follow the link for our blog of useful tips to keep your home systems and appliances running smoothly: https://bit.ly/3ui32FR. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromKishna R
Date: 12/09/2022
5 starsKishna R
Date: 12/09/2022
The experience with this company has been wonderful. Filing a claim has been very easy and the representatives are very nice and helpful. ********* was able to assist me fast and efficiently. She provided me the information I needed verbally as well as sending an update via email and ***** Her service was exceptional.America's Preferred Home Warranty, Inc.
Date: 12/12/2022
Hello ******,Thank you for this wonderful review, I am very pleased you have had such a pleasant experience!Did you know that, as an added bonus to all of the perks mentioned in your review, we now offer an easier way to pay out on approved claims? Check out the following link for more information: https://bit.ly/3iGvr0X. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromMike C
Date: 12/07/2022
5 starsMike C
Date: 12/07/2022
Best home warranty that we have had. Service reps are great. Pays out great.America's Preferred Home Warranty, Inc.
Date: 12/09/2022
Hello ****,Thank you for this wonderful review and for your kind words! We are always delighted to hear about positive experiences, and we look forward to giving you many more of them, should the need arise. With these cold winter months, it is important to remember to change your furnace filter, to keep it running smoothly all winter long. The following link offers tips on changing your furnace filter and when it needs to be done: https://bit.ly/2XssXwj. Please dont hesitate to contact us 24/7/365 and happy holidays!Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromjohn m
Date: 12/07/2022
1 starjohn m
Date: 12/07/2022
I have two claims and they will not pay either one because **** said that the invoices don't meet their criteria. These are however invoices from the company and that is all both companies have to send.America's Preferred Home Warranty, Inc.
Date: 12/08/2022
Hello ****,Thank you for taking the time to tell us about your experience; I can understand your frustration with the reimbursement of your claims. I have reviewed the claims and contacted the companies to get the needed information to process the payments to you. I apologize for the delays and appreciate your patience and understanding. I have also reached out to you to advise that this has been corrected, and to verify if you would still like to cancel your policy; if you would like to continue your service, please call us back to keep your policy. Did you know that we offer a more convenient way to pay on future claims? **** offers ACH payments directly to your bank account; see the following link for more information: https://bit.ly/3iGvr0X.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromJ. M.
Date: 12/07/2022
1 starJ. M.
Date: 12/07/2022
Misleading home warranty products and coverage! I would give them no stars if it was possible. ****'s ****************** and "what is covered" documentation does not explain things in the detail that is needed to understand what their warranty covers. I have their base coverage plan plus the buyer preferred upgrade. Recently, an electrical issue happened that affected outlets inside my house, a couple outlets that are on my exterior walls, and an exterior flood light. According to the documents and contract that I received from ****, these issues appeared to be items that would be covered under the warranty I purchased. The repair estimate that I received from an electrician indicated that to fix everything and bring it all to code, all of the affected interior/exterior outlets, the exterior flood light, and my electrical panel needed to be replaced (close to $6800). When I informed **** of the estimate, they said after my $150 deductible, they would only cover the cost of replacing the interior electrical outlets (total of $400 from ****). According to ****, the exterior outlets and flood light are outside of the perimeter of the foundation of my home and are not covered by their warranty. How are electric fixtures that are attached and wired to the walls that literally sit on the foundation stem walls not within of the perimeter of my home's foundation? How does **** determine where the foundation perimeter begins and ends (as that is not explained at all in their ****************** in any way)? **** also said that they would not cover the cost to replace my electrical panel because while it is old, it has not failed yet. That is more understandable but still concerning as the electrician said it needs to be brought up to code for safety reasons (apparently not something **** considers as a failure). Be sure to read the fine print and ask lots of questions before purchasing a warranty with **** or you will be surprised when you need to submit a claim.America's Preferred Home Warranty, Inc.
Date: 12/08/2022
Hello *****,Thank you for telling us about your experience, I can understand your frustrations with the warranty coverage.As stated in the warranty brochure; the warranty covers specific items that fail from normal wear and tear, located inside the main foundation, and attached garage. It does not cover everything. The warranty also mentions that the Company will not pay to upgrade equipment or improve due to lack of capacity. Therefore, we were unable to assist with the cost of the electrical panel. However, I am pleased to advise you upon investigation of your claim, that we were able to approve additional funds for ************. I have reached out to you and left a voicemail to discuss this with you further. Please respond to the voicemail at your earliest convenience. This time of year, a working furnace is crucial; the following link offers tips for keeping your system running smoothly: https://bit.ly/2XiHoCS.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyJ. M.
Date: 12/08/2022
Thank you to **** for reaching out to me directly and approving additional funds for my claim. And thank you for helping me understand why replacing my electric panel was not something that my home warranty would cover. The follow up discussion I had with **** after they left me a voicemail (per the comment from **** above) was much more informative than the phone conversations I had with them during the claim process. I now feel that my concerns were addressed, my questions were answered, and that I have received the correct coverage/reimbursement from home warranty from ****.Review fromTamra D
Date: 12/05/2022
5 starsTamra D
Date: 12/05/2022
Filing a claim is a breeze. I can choose my own contractor and they get paid directly! When my warranty was up for renewal customer service made it convenient to work around my budget and help me keep my coverage. 10/10 recommend ****!America's Preferred Home Warranty, Inc.
Date: 12/07/2022
Hello *****,Thank you for this wonderful review of your experience! I am very pleased to see you have enjoyed so many of the benefits of an **** home warranty. Did you know that on top of all the benefits explained in your review, that we also have a blog full of useful tips and tricks to help homeowners keep and maintain their major systems and appliances? Check out the following link to help keep everything from the dryer to the plumbing in tip-top shape: https://bit.ly/3ui32FR.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyReview fromLowell S
Date: 11/14/2022
5 starsLowell S
Date: 11/14/2022
I enrolled with **** in June 2022 after buying a home in ******** that is 20 years old. Everything looked good and the licensed home inspector found no problems. However, in a few short months our A/C needed a new capacitor, our furnace had to be replaced, and our hot water heater failed and required replacement. Luckily **** had. my back with fast, courteous service and shared in the costs. I previously used both Choice and American Home Warranty companies but their service was not close to that of APHWs, who I recommend most highly!America's Preferred Home Warranty, Inc.
Date: 11/16/2022
Hello ******,Thank you for this wonderful review of your experience! I am so pleased to see that we were able to assist you in your times of need. In addition to our many covered items, we also have a blog full of useful information to assist you with general maintenance and tips to keep your systems running smoothly; check out the following link for more information: https://bit.ly/3ui32FR. As always, we look forward to working with you again should the need arise. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromJohn M
Date: 11/11/2022
1 starJohn M
Date: 11/11/2022
they will ONLY pay 50% or less of invoice - cancelling them after 7 months. garage door computer broke so $1100 to replace and install they said $250 they will pay and now shower valve broke which is $600 and they pay only $250 and third was fridge and they just said no to fixing it.America's Preferred Home Warranty, Inc.
Date: 11/14/2022
Hello ****,Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to go over your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you.Respectfully,Customer Care Support Team **************************** America's Preferred Home WarrantyAmerica's Preferred Home Warranty, Inc.
Date: 11/14/2022
Hello ****,Thank you for taking the time to tell us about your experience, and for speaking with me this morning about the adjustment made in your favor on your plumbing claim. Upon review of your garage claims, I see that you elected to replace this part on your own. As our warranty requires professional installation, we were unable to assist with this claim. However, I am pleased to see we were able to approve the full amount requested by the contractor after researching your plumbing claim, less deductible. We know plumbing issues can be a hassle; to help keep systems in running order, we have the following short video to help with general maintenance tips: https://bit.ly/3zhbcge. ************************** Support Team **************************** America's Preferred Home WarrantyReview fromLinda G
Date: 11/09/2022
5 starsLinda G
Date: 11/09/2022
The team at ********* Preferred Home Warranty were very professional and provided great communication. They worked to provide a policy that covered what I needed covered at a price that I could afford.America's Preferred Home Warranty, Inc.
Date: 11/10/2022
Hello *****,We greatly appreciate your kind review and are happy that we could assist you in selecting the right plan for you!In the event you need to file a claim, **** has several ways to pay out on approved claims to make a stressful situation less stressful. The following link provides more information about our multiple payment options: https://bit.ly/3xJROLD. Please do not hesitate to contact us 24/7/365 with any questions you may have. ************************** Support Team **************************** America's Preferred Home Warranty
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